I took my car in to be repaired after someone hit me and throughout the entire process they were thorough and explained everything about the process. They gave me an estimate of about 7 days for my car to be done when I took it in Tuesday afternoon but by Friday they were done. The quickness of the job doesn’t mean they rushed it because my car looks amazing and I’d definitely use them again. Very professional and extremely friendly.

Great Customer service and updates! My vehicle looked better than it did when I bought it! Awesome team and wonderful company to work with. Definitely recommend to anyone that desires superior quality work 💯

The service was exceptional!! They kept me updated about every step of the progress with my vehicle repair. Chad, the manager, was awesome as well.

Very friendly and professional with appearance and the return of the vehicle in better condition than started for sure.Would use again.

There was an unexpected delay in getting a part that was needed to finish the repair. This was not the companies fault. I definitely recommend this vendor and appreciate all that they’ve done for me their service is terrific

Taking great care of my car to have it repaired in a timely manner

They were friendly and knowledgeable but takes awhile to get vehicle in for repairs but if you shop around all the good repair shops are backed up

The work just wasnt done... When you come to the certified by manufacturer shop, youre expecting your car to be repaired ideally. That was not the case. I mentioned specific mechanical problem, and was expecting that time will be spent on that issue. No. They painted it instead. My time, unpaid salary and insurance money just was wasted. I hope owner is happy...Update:So you lied me that you delayed my car because of painting... Good. I didnt ask to resolve the scuff. My main concern was gap. The car was in the shop for a week and you resolved the problem in 30 mins. The next day gap is back. The body work - is about aesthetics. When left gap is 1/8 and right gap is 1/4 - that means that work wasnt done.Im not saying that your location is not professional or every job you do is bad. No. Im saying that in my case - you didnt do anything. And I dont have possibility to drop my car again. No more free days. If that makes any sense to you.

They estimated a week, had it back in 5 days. Multiple texts through week, keeping me updated. When a part was late from warehouse, they called to update me. Fast, good work, great communication.

I had CBS Collision conduct paint correction and rear bumper replacement. The work looks great and they kept to the timeline given for the work to be completed. After getting my vehicle back I seen they had cleaned the whole vehicle inside and out. Even though it was a complentery service they did an amazing job with that as well. I definitely recommend CBS collision and will be using them again if needed.

The staff at CBS 1 Collision in Bossier City are friendly and knowledgeable. They were efficient and most of all they did what they said they would and in the time frame that they said. I will definitely use this location if and when I need to again.Again Thank You for everything.

Avoid this place if you want good service.

Very friendly and informative cared about how I liked the finished product

They done a excellent job on my suburban. Really nice people who work there. I would gladly tell you to try them out. You will be overwhelmed with joy. Thank you so kindly CBS Repairs. 1st class in my book

These guys made my truck look like new after an accident and worked with the guys insurance company that hit me. They made it a painless process that I was hands off for and kept me informed of the status of the repairs.

Professional and Courteous. Work completed earlier than quoted by a day. Will recommend and use again.

Very nice. People are great, nice and courteous. Keeping customers informed is one of their strong item. Repaired vehicle after an accident. Involved replacement of body panels and paint.

Their repairs are done the proper way. No half-ways or short-cuts.

CBS Collisions commitment to customer satisfaction is top notch. Their level of professionalism along with their high quality of work is the reason I would recommend this company to anybody.

Very professional and informative. Smooth co-partnership with insurance company. Great overall experience.

First time here informative about questions. pertaining to vehicle girl at front desk was friendly and helpful

My truck was sent here after it got hit, they were professional, prompt, kept me updated via daily texts and a cool tracker app. Would use again and definitely recommend for sure. Thank y’all!

A great team dedicated people that make sure EVERYTHING is perfect!

They did a great job of communicating throughout the process. Even with additional items found in a supplement claim, they maintained a fast turn around time on my repairs. Great service and highly recommended!

Outstanding job. Best quality work Ive seen in years. I liked being notified promptly when completion dates had to be revised.

I dropped this car off and they made everything super easy, taking care of everything through my insurance company. The ladies were extremely friendly and professional, and the company texted me updates of what they were doing and deadlines and such. I highly recommend this place anytime you get any damages to your car. :)

Needed some body work done after my wife got into an accident. The customer service was super friendly, thanks Michele, and helped and explained everything I needed to know!

Dropped off car on December 18th and the return date kept getting pushed back until they finally released it at the end of February. They lost our FOB key and tried to blame it on us saying we never took it in. Still waiting for them to pay that. We immediately took it to another collision center and had them fix some issues. The new collision center charged way less and had it back in a week! I beg you, DO NOT use this business!

Love CBS Collision!!!Someone back into me leaving my passenger front end damaged and when I say CBS Collision made my car look new again. I couldn’t have made a better choice. The staff was super friendly, very professional and kept me updated the whole time my car was there. Thanks Again!!!!

I waited to to rate the company because I wanted to see if they would do the right thing. It was worth it. At the time of this rating I my vehicle a day and a half. The work done on the drivers side door and quarter panel was great. However, they broke the small black paneling in the inside behind the door handle. I didnt know it until I made my first stop after leaving the shop. When I got in and closed the door the paneling fell to the floor. Of course this was at a time when I didnt have time to return. However, I called the shop back and explained the situation. The person I spoke with knew immediately what I was referring to and offered to order the piece and repair it a no extra charge to me (which I dont believe it should be if Ive already paid for said repairs.) Thank you CBS-1 Collision for being a reputable company! I would definitely consider you if these types of services is needed again.

Great customer service and quick turn-around time

Used CBS after a small accident in my truck. Chad took the time to explain the claims and repair process for my truck and kept me up to date through the repair. I just wished that when I came to pick it up, they had went over the truck and what they did to it with me. Instead, all I got (after paying my deductible) is”here’s your keys.”

I am in awe at the complete disrespect I received by CBS Collision - Bossier. If I could rate them less than a one here, I certainly would. I called to get my vehicle scheduled for repair after the hail storm. I had a poor customer service experience with the lady at the front desk after originally getting the estimate and was going to transfer the repair to Shreveport. After being told that the process would need to start over (new estimate), I decided to settle and call Bossier to have repairs done despite original experience. The lady who I encountered this morning was very argumentative, called Shreveport to get a repair date (even after I told her Id already spoken with them and wanted to just have car repaired in Bossier), and she slammed the phone down in my face. I cannot imagine a business owner allowing an employee to disrespect a customer or prospective customer of mine, and cost me 12k in business. She deserves to be terminated. It is inexcusable, and youd think people would have human decency and respect with all thats going on in the world. Utterly disgusting and I wish Id never listened to the person who referred me to this place.

They did a lot of work behind the scenes to get my repairs done despite a troublesome insurance company.When finished, the work they did on my truck was great too. Would highly recommend.

Took very long to get our car back and our pick up date kept getting pushed back. I couldn’t get answers. The work was shotty and will never take a vehicle back there again!

I needed front end repairs after a fender bender. I was expecting it to take a while. Here it is only a week and a half and its completely done. It looks fantastic and they washed it too. Looks like a brand new car. Highly recommend them!

Repairs were done near perfect and in a very timely manner. Great job everyone.

Friendly people that kept me up to date on everything and did their best to make sure I was satisfied, car looks brand new after tearing a huge hole in the rear passenger door with a gooseneck trailer hitch. Would recommend this company to anyone.

Good and service was great

They went above and beyond to complete the repairs and kept me informed through the whole process.

I was skeptical at first because of yelp reviews. However, my experience was GREAT! Staff was courteous and professional. They had my truck ready a day faster than I was originally told. Very happy with the results.

Needed a new rear bumper, associated parts plus paint. Went in on a Thursday afternoon for a quote, dropped off the truck on Tuesday morning, got a call Thursday afternoon saying ready for pickup. Excellent paint job, matches perfectly, youd never know it wasnt the original part. Ill be going here for any future needs and will recommend to everyone I know of that needs collision work.

My truck was damaged in a hail storm and badly in need of repairs. CBS Collision was able to inspect my vehicle, schedule a drop off time, and return my vehicle to me in less than a weeks time. They are extremely professional and their work is top notch. Thank you CBS!

All very nice people,ashamed my truck was totaled.

CBS repaired my car back to factory. I couldn’t have been more pleased with the outcome. Definitely would trust them with any auto repairs.

Excellent worked performed to fender bender, worked through insurance adjuster. Initial 2-3 day estimate, only lengthened to 1.5 weeks based on supplemental, which CBS coordinated with insurance without trouble. Excellent communication from CBS to me via text feature, enabling me to plan throughout. Would recommend to others in need of auto body work!

They were very professional and kept me informed through the whole process!! Highly recommend!!!

Fantastic job. Car looked great.

After a serious wreck in my nearly brand new Toyota Tundra while heading east on I-20, I truly thought the collision damage was so severe, unrepairable, and a total loss.CBS Collision proved me wrong. My nearly totaled truck was restored to “right off the lot” and factory condition two weeks ahead of schedule.Even more, the office staff is top notch. From continuous phone call updates to catering to the specific needs of the customer, they go above and beyond to ensure satisfaction. Because of this, CBS offers so much more value than their competitors.

Outstanding service. Lady at the front was very helpful and the repairs for hail damage left my brand new car looking spotless. I did the estimate with a company scheduled by my insurance but with the estimate in hand they scheduled me right away. The original estimate called for a roof replacement but they were able to avoid cutting the roof and worked the dents out flawlessly. Great customer service, very professional.

Great customer service, quick and timely updates to my vehicle. They were awesome when dealing with me and did a great job fixing my vehicle. Thanks so much!

Had a very good experience with CBS. Everyone was friendly and professional. Repaired our vehicle quickly and sent us texts several times throughout the process to let us know how it was going and update us on when they would be finished. Car looks great.

I left CBS my review which they did not take very well. Because I left a pure what “I and my perception of they (CBS) is.I wrote that there are on the driver’s side(the serviced side) tiny dry bubbles which it tells me that details inspections were not closed visualized.Is there. I got a message called stating that “supposedly this is there” Not well taken by me.I have not reason to squabble with CBS unless you want to disbelieve what I stated in my review.I feel that CBS Collision are been argumentative and as such I will pass this note to USAAI feel that CBS Collision are argumentative and I will pass this note to USAA Insurance.Thank your attention

They are very nice and professional. Updated me several times a week in my vehicle Amdahl it looked brand new when I got it back. Will use them every time from now on.

Despite scheduling setbacks created by the COVID-19 situation and numerous local vehicles damaged by hail, CBS Collision was able to get my vehicle into the shop reasonably timely and did a great job with the repair. Michele at the desk kept me up-to-date on the repair status and was always friendly and courteous when I had questions.

They do great work

I mean you really couldnt ask for more. Coming from a customer service background, could not be happier and thats high praise for me. Well done. Cheers. 5*s all earned and again well done. Cheers.

It was quick and easy. They worked fast and within a week, all of the work plus some extra internal parts were order and assembled. Great work too

From start to finish I was informed. Not a single issue. Process explained throughout. Car was washed to perfection. Repairs perfect. Totally satisfied.

Excellent work. Completed the repair fast. Enjoyed the experience and Customer Service.Will use again but hopefully no more wrecks. Thanks

Honest and fast service.

Second visit to CBS and have been more than impressed. They keep you up to date on the status of your vehicle, are courteous and professional. If you have a question the front office cant explain they call one of their techs to respond to any concerns you might have.

They were fast and repaired my vehicle in just a few days. The only qualm I have is that my vehicle was returned to me with a dead battery. I had to get it jump started in their parking lot, and immediately purchase a new battery. The guy that jumped it for me told me that sometimes the car batteries die in the paint booth, and there’s nothing they could do about it. The office staff was very friendly though.

Great experience. Very professional, personable and prompt service. I liked that they contacted me right away for my appointment, as well as kept me udpated regularly with my cars progress. The body work looks immaculate as well.

Great Service!!!!Very professional and courteous.Awesum job on my vehicle, highly recommend.

Great place to go when things go wrong for your car or truck. Fast service. Great people good work.

After a horrible accident, I was fearing the worst scenario. I was 300 miles from home and without my new car. It was towed to CBS Collision in Bossier City.This experience has been excellent! I was called the very next day and introduced to Ashley. She stayed in contact with me the entire time. Ashley kept me updated on the stages of repair and always ended our conversations with have a blessed day!The job was done to my satisfaction and I drove away yesterday with my car!Thank you!Mike ManningGranbury, Texas

The staff was very courteous and professional. My car looked amazing when they were done. Great work CBS!

So, had a little fender bender. CBS fixed it in less than a week n had my vehicle looking as good as it did the day I bought it. Great service from the front desk all the way to me driving away. Thanks CBS!!!

Fast, Reliable and Professional! They handled everything with the insurance company. would recommend them to anyone.

Quality service! Great communication and had everything done in a timely manner. Wouldn’t trust anyone else with my vehicle!!

Everyone was so helpful. They did an amazing job. Will definitely refer them in the future.

This will be the second time that I have dealt with CBS and they are so wonderful and professional! I will ALWAYS use this CBS and continue to recommend them. 👏🏽👏🏽

High quality workmanship, extremely pleasant staff. If the need arises I will definitely use them again

The staff are fast, friendly, and make you feel very comfortable. Their communication is amazing and they keep you posted as to the status of your repair. Would always recommend!!

Great company, did exactly what they said they were going to do.

Very professional and courteous.

Love the employees here. They make the repair process as easy as possible. I’d definitely use them again!

CBS did a excellent job repairing my chevy impala. They were quick with repairs and was very deligent with keeping me up to pair with the status of my car while at the shop by sending me updates everyday via text. I would recommend there business to anyone looking for good quality work with good quality customer service.

T h e people at CBS were all very professional and knowledgeable and friendly. They kept me informed throughout the process using text messages. The work was done well. The car was sparkling clean when i picked it up. Ifi need a body shop in the future, it will be them. Earl Tonjes

Amazing job but definitely you need some patience because takes a while.

Car got done a day earlier than expected and looks great and like new on the side they fixed. Thanks so much!

Great experience. Communication throughout process. Car looks great!

Never again

I truly Appreciate CBS Collision In Bossier for ALL of the hard work on our car. I will recommend them to anyone looking for a repair shop in the Bossier area.

They do not take responsibility for damages they do to your car. They will tell you it was already damage so if you going to use them take pictures of your car before you drop it off. The guy In the back was so rude how can you speak to your customers like this and if you come in and sign a agreement to have your work done and change your mind the will make you pay they claim for restocking fee but that will be probably more than what they are going to charge to do the work so be careful not to sign the agreement until you are really sure you want them to do the work. I hate dealing with businesses that are rude and then the employees want to discuss as if the customer is the problem if I could give 000 stars I would. They come across nice til you tell them they done something wrong. BE AWARE OF THIS BUSINESS!!

Great customer service, friendly staff, and the work that they do is like having it done in the factory. Would recommend them to anyone.Thank you CBS collision.

Great customer service! Met scheduled pick up date, provided timely updates as work progressed, results exceeded expectations...Thank you!!!

They wouldnt let me make an appt to bring my car in for hail damage. If these people work with my insurance company, then they should be able to get the report from progressive. I work and couldnt get the report they needed. I was willing to bring the report when I arrived with my car. However, they didnt want to do that. Its a report. Guess they dont need business. I will take my business to someone who will work with me.I give them zero stars

Everyone at CBS Collision was courteous, professional, and customer focused. They are definitely an asset to the USAA family.

Was the BEST experience I have had when it comes to collision repairs!!! They not only met my expectations and unexpectations, but superseded them all!!!A+ A+ A+

Great customer service . Quick responses/help for accidents .

CBS Collision was awesome! The staff is courteous and communicated with me for the entire process!

I had to wait in line but once they got to me they did a good job and on time.

Costly place but gr8 work sp you get what u pay for like most places but they do things right 110% an stand behind there work alao ck them out

They left parts off my car and then tried to say they were not on there when I dropped it off even though I had pictures. Body work is not as good as it use to be. Will never use them again.

They fixed my Tahoe quickly and it looks great!

My car looks fantastic! They communicate really well and run a tight ship.

Great repair job on hail damage. Very friendly and fast.

I gave my car to them a week ago and its a minor part to fix. They told me it would possibly be given back to me the next day, but not to count on it. It took a while for the part to get to them. I totally understand that. It would be nice to get a call saying what the status is. They now have the part and they are trying to figure out who is going to fix the problem. The real issue is that they have had my husbands car for a week and as soon as we dropped off his car, the AC in my car went out. So I have been driving around in 100 degree weather waiting for his car so we can drop my car off at another mechanic.