Bought a used Terrain from Joseph L. the other day and it was a great experience. No pressure, easy process. Thought the deal was pretty good, especially for how crazy the industry has been lately. The Terrain has been great so far!

Notified in January from gm of recall on my 2011 buick lacrosse. After numerous phone calls to schedule the repair, the parts finally came in and was told to bring the vehicle in on 10/27/21 at 8:45 am (approx. repair job would take 3 hrs..After 5 hrs, I called to see if it was ready . The service rep told me that the vehicle repair did not start yet and they would have to keep it overnight.. This creates a problem, as we need this vehicle for pick up of grand children etc. I asked to talk to the mgr. he was not available, and has not returned my call.. I think this is totally unacceptable.......

Great service department! Chris Rutledge is second to none.

Things started off well. I inquired on line because I live out of state. I saw they deliver within 300 miles for free and market to out of state customers, since I received there Marketing material in PA. Everything went well until it was time to finalize the deal. I was told that they do not deliver when a trade was involved and I had to come in for an appraisal. Mind you they appraised my vehicle via pictures and description. Not at one time did they state this was there practice after I asked more than once about deliver, since I live out of state and unable to commute 300 miles. Of course the sales person I spoke to knew this information, since he appraised the vehicle. When I asked him why this information was not told to me prior to running my credit and getting payments, he flipped the story to say it’s because he wasn’t aware I had a co-buyer. Again this was a flat out lie, since I told him on two separate occasions. Do yourself a favor, if purchasing from them and live a long distance, stay away from this bait and switch Marketing they are providing. If you are local, they maybe a great dealer… But not for those who are a far distance.

Jake McPhatter and John Severn treated me with the up most respect and took the time to take care of me! They turned an awful situation into an amazing one! If you are looking to get a new or used car, I highly recommend working with these two gentlemen. Thank you guys for such a wonderful life changing experience!

Great service, until you sign and walk out the door. After a month and a half I’m still waiting for plates. My temp tags expired. After calling and speaking to the dealer, (salesperson has absolutely avoided all my calls) I was told to basically register the vehicle myself. Plenty of dealers out there. Skip this one.

Called in the morning to schedule an appointment for the vehicle, pleasant receptionist on the phone. I realized that we would be able to get there earlier than appointment, so gave a courtesy call to let them know I would be early. I live an hour an a half away. WHEN I GOT THERE, I WAS TOLD THE VEHICLE HAD BEEN SOLD. RIDICULOUS.

I called in to schedule an appointment. I was told the earliest would be Thursday at 9:30 a.m. I provided the lady with my contact info and the particulars regarding my car issue. I had my car towed the night before with the keys.. I didnt hear anything on Thursday nor Friday morning. I called at noon on Friday and the service rep indicated they didnt know whose car it was, how it got there, or why it was there. I told them I had spoke with their rep and gave them the information and that I had an appointment. He said that was from the call center and they dont interact with them. So what was the point of me scheduling an appointment?? I will say that after the initial mix up the service department did a good job and was very helpful in fixing the bar the tow company left protruding from my car. The service advisor staff was cheerful and timely to wait on me. They also offer to bring the car inside so that I did not have to risk falling on the ice outside.

I was all set to purchase a used 2020 trail boss here. When I went to pick it up I noticed they replaced the tires with the cheapest ones available (Generals). When I asked if they could put the normal Goodyears on they said they would but I had to pay an extra $500. This is after their website (KBB) told me my trade value would be 19.5k. But they only offered me 14k. I left and went to Greenwood Chevrolet down the road. WAY better experience. Not only did they value my trade at $19.5k without hesitation but the entire experience from start to finish was awesome. I worked with Shawn in sales and he was an absolute pleasure to work with. Stay away from Sweeney.

When you walk in the door the inside is stunning! The receptionist is a little shy but polite I think I made her uncomfortable with how direct I was LOL so although we may not go with this dealership I thought they did a great job of giving us all the information that we needed to make an informed decision. Just keep in mind you have to ask the right questions like how much is the APR which basically is the percentage that youre going to pay in interest 2 have a note on the car its a big deal! You dont want to pay $20,000 on a $15,000 car. I dont mean to go all car buying 101 on you guys 😆 js. The man who helped us is in my photos last name Sugar I took a picture of his business personalized calendar with his emoji. Pretty cute. I think he sensed that we were going to try somewhere else because he never called us back on Monday😒 like he insisted he would. If you have bad credit or dont have credit expect to put at least $1,000 down. 😳They have great cars huge selection and a low APR our only problem was that my boyfriends credit has not been established so four stars it is. I still think they did a good job I just thought that he should call back its unprofessional not to. Please give me a thumbs up if this review was helpful. Thanks!😉

Outstanding quality service as always.

In/out quickly!! Thanks for the car wash!!

I visited this location with my boyfriend on 2 separate occasions approximately 1 month apart. No sales person acknowledged us while we were looking around the lot either time. The second visit we parked up front close to the building and employees we riding around in a golf cart, drove passed us and never said anything. How can you sell vehicles when your sales people don’t even interact with customers?

Great car buying experience and value! Excellent service from everyone we interacted with, specially from our sales consultant Bill Baird. We would definitely come back and recommend Sweeney Dealerships to our friends and family.

We had a sales person named Britney. She was very nice.

I bought a used car from Sweeney in October of 2020. In November I had to take it to another dealership to get fixed because even though I BOUGHT a vehicle from Sweeney they did not offer a loaner, which personally I find to be bad for business especially since another dealership is generous enough to loan a vehicle of theirs. I was told that the Equinox has an over consumption of oil issues so they fixed the issue and replaced pistons and the timing chain. The same month I was having brake issues to which the salesman told me at Sweeney that if they replaced them the price of the vehicle would have went up. So pretty much to heck with safety. The back brakes were pretty much worn. I will not have a good thing to say about Sweeney. If you are not willing to help your customers and stand by your vehicles used or new than why are you even in business? I will never spend my hard earned money there nor refer anyone to this dealership!

Bought one of their used vehicles recently. And mostly online. Had to make 2 trips due to some miscommunication but overall I gave them my business and Jordan was a pleasure to work with.Only bad thing I have to say is they didn’t too off my windshield washer fluid or fill the car up with gas. But it wasn’t a brand new car so It’s not a big deal. Just those little things.Overall happy with what I bought and might even think about buying from them in the future.

There for a oil change, in and out in less than a hour. Very pleasant

Chris was great as always !

I couldn’t be anymore pleased with the purchasing process and the professionalism of this place.

After an abysmal experience a few years back I recently stopped in to look at a vehicle. Had an excellent experience and purchased the same day.

I highly recommend Sweeney Buick. We were treated respectfully and honestly during every step of our car purchase. Very happy with our experience.

Not so great. Alot of miscommunication

Great service. Everyone was friendly and professional. Treated my husband and I with the utmost care and respect

Mr LaRocca made my car buying experience so pleasent he was easy to talk to also he hepled me save some money i really appreciate his help thank sweeny for hiring good people i love my car

I was treated very well my salesman Steve was very patient and went above and beyond to help me find the truck I bought. I will send everyone I can to purchase at Sweeney. Thank you so much

This is my second vehicle purchased through Sweeney....Chris R. Is AWESOME couldnt be happier with my 2021 ❤❤❤

Sweeney was awesome. The sales people are wonderful.

Great people unfortunately I wasnt able to get the vehicle I wanted but I definitely recommend this place to anybody

Sweeney has been the first car dealership that I’ve even been to that everyone on the team was courteous, understanding, and very professional! I’d recommend them to any and everyone I know looking to get quality service. They as a team made it happen for me!!!!

Sale on good job 👏

This is our second lease with Sweeney Buick GMC and our first time working with Tim Harlan. Tim took the time to explore multiple options with us, answer any questions and went above and beyond to find the exact car we wanted. He made us feel comfortable throughout the whole process. Tim was most concerned with what we wanted and what worked best for our family, not the sale. We will definitely recommend Sweeney, and especially Tim to anyone looking for a new vehicle!

Great dealership with quality customer care. Everything was done quickly and efficiently. Car dealer Mitch Callahan is extremely pleasant and works for the customer. 5 stars all around.

Went in thinking I was wasting my time and really thinking I wasn’t going to get a car. I dealt with Keith Burke and Jake. Both went above and beyond what I expected and made sure I got into a car that was affordable and dependable. Highly recommend Keith and Sweeney’s if your looking for friendly staff, affordable payments and just all around outstanding customer service. I will not go anywhere else for a car after today. Thank you guys again.

Excellent service and Jonathan was very patient and even stayed past closing time to help me find the car I wanted. Jason in financing was very nice and answered all of my questions. Would definitely recommend this dealership!

Excellent service

I negotiated a price on a 2020 Encore GX and the price was mutually agreed. The next day the salesperson called and said they must raise the price of the car $500 since they are giving me a supplier price discount and can’t use my GM credit card earnings and receive the supplier price discount. Never once in our discussions did I or the salesperson mention supplier price discount. The vehicle pricing details on the website does not mention supplier price discount. The only discount per Sweeney’s website says, “Dealer Savings” for which I’ve attached a photo. I refused to pay $500 extra after we agreed on the pricing the previous day. Therefore, I went to another dealer that evening to purchase a vehicle and found I now had $0 earnings on my GM Card. I was shocked and embarrassed that Sweeney’s pulled my earnings, yet I never purchased the car. The next day I called the GM Card who said they will call Sweeney to get the earnings back on my GM credit card. I also called Sweeney’s and the salesman apologized for pulling the earnings from the card because he also thought we had a done deal. I’m not sure if the manager or finance folks at Sweeney called off the deal after the price was agreed by myself and the salesperson. Two days later my GM card earnings were added back to my card but the vehicle at the other dealer is now sold so I lost that vehicle purchase as well. I’m very dissatisfied with Sweeney manager/finance for this unethical customer experience. I followed the GM card instructions on the buypowercard.com website to negotiate the best price per Step 2 on the Redeem The Way You Want page. But, Sweeney’s nullified my ability to apply my card earnings by saying they were giving me supplier price, yet never discussed in price negotiations. They could tell anyone that wants to use their GM card earnings that they’re ineligible by calling any discount a supplier price discount. I spent over $50000 for over 5 years to build my GM card earnings and have lost two car deals because of Sweeney’s. See attached photo of Sweeney’s website vehicle Description and the highlighted wording which is the opposite of my experience with Sweeney’s. Also, notice there is no reference to Supplier Pricing as being their discount.

Yes I had my Corvette in for service this past week. They did oil change. But they never check my rear tire for slow leak??? Also when i got home all tires were low on air??? Also my dash gauges they never checked either. This is a very expensive Corvette. And expected better service. Not happy. I wanted your Corvette specialist too look at my car. Nit a mechanic that knows nothing about my car. They did recharge my car battery that was Good.

Great service beginning to end Highly recommend dealing with Nick Sugar! He never over promised he was prompt onall requests and blew the competition out of the park on the deal. We shopped and compared others! We did the full deal on line and they delivered to our home.Thanks To Nick and the team at Sweeney!

DO NOT buy a used car from this place! They will take advantage of those who are not a car pro.As a buyer, I rely on a sellers honesty, at least to some degree. Unfortunately, it was completely my own fault for not knowing, inspecting and understanding every inch of the car I was buying. As a result, I was sold a vehicle with four different tires, a practically dead battery, 1mm front break pads, a missing intake snorkel under the hood, bad rotors, dysfunctional left turn signal video camera, and much more.Ive learned about all these things on the next day when I took the newly purchased Honda Odyssey from Sweeney to the Honda dealer in Akron. An exciting $1,500 urgent repairs had to be done on this car in order to drive it without serious issues.Devastated, I called back to speak with a manager who was negotiating the price of the car with me. You know what he said? Well, you negotiated the price down, so now you can use this discount to make the repairs... What an ignorance. Great job for sticking me with a car that was nearly gutted despite its low 52K mileage.As of today, I have 10 days left before the temporary license they gave me will expire, and I still dont have my title. So disappointed. Thank you for a brutal lesson. I will never forget it and will share it with the world.

Was treated with courtesy and very efficient..Chris Davis is a Wonderful Salesman. Will definitely send customers to you..

Clean and knowledgeable staff

I went to Sweeney Buick dealership today and I was really nervous! But I was fortunate enough to get the most awesome salesman! His name is John Severn! I bought a new Buick Encore and I am so happy with it! John was very friendly and patient and very knowledgeable! I got a fantastic deal! I highly recommend anyone to go see him!

They take time to listen to what you need done.get in get it taken care offand on your way.

Great customer service. Very friendly & not pushy at all. I love the used SUV I bought from here & the price was great...I had been looking & comparing for months.

The entire sale was top notch, the salesman Ray Ludt was great. He did not pressure me into anything and he was very helpful in the new car I bought from him. The entire experience was TOP notch could not ask for anything better than what I got. They were aware of the covid 19 and took proper steps to make me feel safe. I can not say anything bad about the experience at all. Matter of fact my parents and a few other friends will be using Ray to buy their next car. I would recommend Sweeney Buick and Ray Ludt for any cars in the future. I will 1000% be back and if Ray is still there will use him to buy my next car.thank you for the great experience & professional sales,John C.

Very clean great staff

Top notch service from start to finish!

Awesome experience. The staff is truly helpful. They want to see you in the car thats right for you. They dont try to pressure you into anything. Definitely a customer for life.

Brandon and Linda were very professional and kind. We have lived all across the country and have experienced many different types of customer service at dealerships. By far, Sweeney is the best in the industry. So much so we drove up from Florida to purchase our vehicles. We will continue to return to Sweeneys specifically because of the courtesy and professionalism we experience each time.

I had an appointment I made last week. I dropped my car off on Sunday for an early appointment on Monday.I called at noon to check on the status. They had no record of my car or keys dropped off the night before. Rich the service manager called me and said my envelope and keys were misplaced. Cheryl, my adviser, called me at 430 pm to tell me that my car never got into the garage for a simple service appointment and they need it for a third day. I told her that I need my car in the morning and she said for me to rent a car from Enterprise. This is the first and last time I will go to Buick Sweeney. They have no regard for their customer service!!!

It was ok

Very happy with my new lease from Sweeney on my new 2020 GMC Terrain. I was so happy and showed my friend and then in turn she leased a 2020 Terrain from them also.

Waste of time, not honoring the advertised lease price. Quoting for double the lease price after lease loyalty and gm supplier discount. Finance manager explains there is additional 600$ acquisition, 300$ document fee.

We were there for 40 minutes and there was no one that came out to help us or ask u Questions. I was going to spend 17,000 on a truck and they lost Business then when we were leaving I looked back and they waved. I even sent of one of the truck alarms Off and they had two young kids drive up and see what it car it was and looked never said anything then left. Your going to lose a lot of money if u don’t fix how u run your Business!

Got called in for a meeting for an early lease turn in by the company. Salesman wasnt even there and there were no deals even in the ballpark. Waste of a Saturday morning.UPDATE January 2020. Leased another new car with this company. Grossly disorganized. They made us do all the wrong paperwork and made us go to the dealership once and then had to send salesmen to our house to have us sign more after the realized they still did it wrong. Horrible experience.On top of that, they did not give us license plates and now me and my wife are driving with expired tags. We have asked for assistance and got none. We will be paying the fee to stop leasing with GMC after this lease is up.

Not from the immediate area, we were referred by a friend so we checked Sweeney’s out. Matt on the GMC side was absolutely great and went above and beyond. Normally dread car dealerships but this was the best experience. Will be sure to return down the road for our next purchase.

Great value, customer service, and selection. Sweeney exceeded my expectations and got me the best deal for the vehicle I was looking for. Very pleased with my experience and I would highly recommend them.

Elie and Hailey went beyond what I expected to help me find the perfect vehicle! I am so glad that I decided to go to a local dealership that understands me and my needs!

My mom looked up online what she wanted. We had 3 Buick Encores to view. Get there and cant find them. So we go in to seek help. Dont find that either so we go outfront to see the 1 there. She wrote down invoice numbers so that wasnt 1 of them. So then I called and the nice lady on the phone said there was some out back and to come in so we can get help and see them. And thats when I said we are here and I cant get any help so thats why i called. So we found 1 of the 3. Since Sweeney Buick doesnt wanna sell my mother a shiny new Buick today. I am more than willing than any of the other Buick dealers will be. Have a wonderful day.

Their service department used to make me feel special. Now they treat me like a number. It would appear they have gotten too big for their britches.

First, I believe I was taken advantage of by the salesman. I made a bad choice on car sold to me, but I admit I made the ultimate decision to buy an overpriced, high mileage car but at the time didnt feel I had a better option. 1 month after I got the car it cost me 300.00 for windshield wipers that quit working. Not covered. I have had the car less then 3 years and paid 2500.00 in repairs and still owe an exuberant amount on the car. I had to have it towed to dealership for repair which cost me 200.00. When I picked my car up from service I barely had gas to make it to gas station. Just made arrangements to take car back to service because it is still making noise. I have bought several cars from Sweeney, I can guarantee this will be my last and I will not recommend. Poor business, not caring for customers, and no loyalty to customers.

No questions asked when I needed to replace a tire using the warranty I purchased. Chris Rutledge the service manager was able to locate a tire and get it installed same day!!

I love sweeneys its where I buy trucks I have owned over the years very friendly knowledgeable salespeople and service people.

They absolutely lie and they should be put out of business. I have to give this place one star... but it does not deserve it

Didnt have what we wanted but they were very helpful.

Chris Ross and Travis were awesome in getting me in a vehicle I loved and a payment that was affordable, despite marks on my credit and negative equity. Will be leasing future vehicles from Sweeney!

My reason for the mediocre score is due to the fact that my repair was not covered under my extended warranty. The ballast went bad in my 2013 Buick Enclave. Apparently you consider that as wear and tear. I would feel differently about this entire situation had I been able to actually get to the ballast to replace it. After removing tire, inner fender wall, and front bumper, it was apparent that one cannot even get TO the ballast to replace it. It is encased in plastic. In order to replace the ballast one must replace the ENTIRE headlight assembly. This cost us $1800. ABSOLUTELY RIDICULOUS! Now I am terrified the other light will go bad. Why have insurance and an extended warranty if you still have to pay $1800 for a light assembly???? This is my second BAD experience with Sweeney. Previously I had my car in for oil changes and your multi-point inspection.Funny that the wear left on my brake pads was getting thicker with each oil change. How do brake pads do that? I ended up having to replace all four rotors and all of the discs as they were down TO THE SENSORS within a month of your technicians performing the multi-point inspection and informing me that I had at least 3000 miles left on them. Sure, you did reimburse me the $175 I had to pay for the actual brakes to Complete Auto Service in Wellsville, OH, but was that really enough? Then to turn around 2 months later and have to pay $1800 for a headlight assembly? Merry Christmas, Family. Gifts are sparse this year, but we do have a working headlight on our Buick. Both of these incidents will play a big part in my decision of where to buy my next automobile. And one last thing - you are the only dealership from where Ive purchased a car that DOES NOT give COMPLIMENTARY CAR WASHES. Come on, folks. Show my something worth coming back for.

People make the place. And Sweeney’s has the friendliest, knowledgeable and courteous people. Purchased a new Buick a couple years ago and that’s why I’m back for a GMC conversion van.

My salesman was John Cefalde. I bought a 2012 Buick Lacrosse. To say Im happy with the car is an understatement. John was by far the most knowledgeable and easy to work with salesman that I have ever worked with. I would highly recommend John to anyone that is looking for a knowledgeable and honest salesman.

Very nice Respectable

I recently bought a 2008 Pontiac Grand Prix from Sweeney Buick. Jackson McKee and were helpful, friendly and addressed all questions I had about the vehicle and loan process. The entire experience was thoroughly enjoyable. I will definitely be returning for future purchases because of your great staff and warm welcoming atmosphere.

Hello. Purchased a Malibu 2LT from Sweeney in Boardman, OH and I had a great experience. My salesman, Bill Baird, was excellent and spent almost the whole day with me to make sure I got the car I wanted. A great experience! Thanks Bill and Sweeney.Richard Jenkins

Outstanding

Wish they could have worked with us better, need at least 1,500 to even see a car😒

I have purchased through Sweeney more than once, bought and leased, and I feel like they are there to make a deal for me rather then themselves. I have yet to be disappointed in any aspect of their business and I will/do tell everyone to go there!

I had to wait 2 hours for my car but it didnt seem that long thanks to the comfortable atmosphere. Each employee that I came across was kind and eager to assist. My mechanic explained what was wrong with my car in a way that I understood, which I appreciated immensely.

Great service from Paul. Will do business with him again.

Was there after hours, nice inventory, cant say how the staff are, didnt see any.

Weve been looking for a Buick Enclave with all the right options and color. We found it at Sweeney Buick in Ohio. Only problems is we live in California. Worked with the best salesperson, Mr. Frank DiIanni. Even though we were out of state, Frank took care of us. I cannot say enough good things about Frank and the people at Sweeney. He took away the stress and worry of purchasing and shipping to California. The car arrived safely and the wife is extremely happy. Thank you Frank

There staff and service are excellent!

Always a great experience!

Good quality place to buy a car go there and see salesperson Paul Hann financial advisor Dave they put me in my wife in a really nice car with a really great painless thank you sweetie

I am very impressed with my Buick and the Sweeney experience all together. There wasnt another dealer in the tri state area that would beat their deal, in fact my closest Buick dealership said there was no way I was getting the car I thought I was getting at that price.The first time I went for a free oil change maintenance I was in and out in 1/2 hour as they quoted and they even opened the car door for me as I pulled into the service entrance.I love my Buick Encore and get compliments on it all the time and I always tell people to go to Sweeney! I will definitely be purchasing my next car from them as well!

I was originally looking at a Tacoma or a Tundra. GMC invited me into look at things and I figured why not. Would give me something to compare the Toyota to. Ron asked me what I was looking for. And then showed me way more than what I was looking for in a 2015 Sierra. I loved it. Told him I would give him a call the next day. An hour later I was back signing.

Here cause car randomly shuts off, they said I needed a new battery, they didnt have one, but they could have one here in 15 mins, that was an hour and a half ago, supposedly others now, and Im still being told its going to be 30. Minutes until I have my car... NEVER AGAIN.... even people here for oil changes have been here over hour and a half... Valvoline has excellent drive thru service .... just FYI...

Frank was awesome and helped me and my husband figure out which new suv was right for us. Thanks so much for all your help !!

Steve Manzo is top notch! Great customer service and made our experience very smooth!

Loved my experience! Everyone was incredibly friendly, helpful, and sure guide me in the right direction for my first car!

I love Sweeneys!!!

I brought my car in for an oil change. I nice man took me to work then later picked me up. Someone also washed my car AND got the yellow paint off my white car. (Some coward, apparently in a yellow vehicle, recently did a hit and run on my bumper.) So that was super nice! Thanks Sweeney!

They serviced our car. The service was wonderful.

Fantastic organization. Competent, polite staff and no pressure.

Mike Boggia continues to go out of his way, making me a very loyal customer. I drive past several Chevy dealerships to come to Sweeney because of Boggia. I recommend Sweeney to a lot of my friends.

I had a great experience here. I never felt pressured and feel like I got a great trade and good price.

Steve Bannon, most patient and accommodating sales person I have dealt with ever. Go see this man, you wont be sorry.

Lied they said they could get anyone into a new car. After 4 hours of waiting around we were told that they couldnt help us.

Where are the price stickers??? I may be of the older set, but I want to know the price without navigating a difficult website.

Sweeney chev.is awesome. And everyone there

Steve Bannon was great !! I would highly recommend.