Amazing customer service! I just recently bought a Ford and needed a part installed. From the time I walked in everyone said hello and was so nice. Instead of having to come back/ wait for 2 hours/ schedule an appointment they were able to install the part right then and there and I was in and out in no time. I’m so happy that I have joined the Ford family and will be returning for future maintenance.

We been servicing our 2006 Expedition @ BS Ford for 15yrs, don’t trust anybody else. Professional service, accurate cost & when completed predictions. All personnel friendly & helpful. Offer me ride home if needed, had to once & was impressed with that service. Big relief to know where I’m going when I need help keeping my wheels on the road!!!! 93,000mi & more to go thanks to these folks!!! Love my Expedition!!!! 👍

Every time I go to bring my truck in the service team does a great job of getting me in and out in a timely manner. Sam is my go to service advisor and always goes above and beyond to help with warranty claims and hes honest about what I actually need. Beyond the service department, Ive always had a positive experience.

Moke and the guys are top notch and work to get you in and out and about your business / day. Keep Mike around for as long as possible...

I’ve used Blue Springs Ford for all my cars for service for over 30 years. Would not take anywhere else, great people, great service and always professional. Keep us the great work.Thank you,

They take my time and business serious while providing a friendly comfortable experience and enviroment. Love these guys!

Great service, will come back for all my service needs.

Being short staffed because of Covid. There were managers and people from other departments stepping into a different environment. I was able to get my oil changed with no problems. Keep up the good work and stay safe.

Quick Lane service department is a great place to have maintenance done on your vehicle. They are always polite, fast and never push you items to upsell, they just make you aware of them and let it be your decision. Overall you cant beat their prices of oil changes and tires. We have used them for years.

They turn you away so early in the day, they might as well not ever open...

Always so pleasant and great service.

Great place. Wonderful people. AwesomeService!

My first time here for service since I got the car. It was a little awkward at first when I pulled in the bay because not a single person out of about 8 employees acknowledged mmt presence but, they got my service done in about an hour, including a car wash. The staff in the waiting area was pretty pleasant & I also liked that they had an older gentleman there helping to direct people & he even helped me with the coffee machine... Good people!

As the son and grandson of mechanics, I was more than apprehensive to have work done on my vehicles by anyone but my father or me. After buying a Ford, I used Quick Lane for the complementary services. I then decided to buy tires, then a battery,... I now take all of my vehicles in to Quick Lane and I have not owned a Ford for 4 years! They have never pressured me into all the flushing services like other places, and their quotes are upfront and honest with little pressure. The crew is knowledgeable and polite and they get the work done fast. I normally just wait in the waiting room visiting with Darrel, who is just a great, helpful gentleman. I only comment because I noticed one negative review from a person who went here one time and decided that was enough for a scathing review. I have been going here for years, visited with many of the staff, and have never had any issues.

Always courteous service.

Just moved to the area and was needing to switched dealerships for all my general maintenance for all my vehicles. This was my first experience working with this in particular Blue Springs Quick Lane. I am not to satisfied with my overall experience. This time around I needed new brakes and rotors installed on my F 250 and they charge me $1400😳 Last time I replace brakes and rotors is was around $600. So I called 3 other Ford Dealerships and they were between $700-900. I called 3 other small businesses and they were between $500-800. This Blue Springs Location offered me a $20 rebate by mail and wouldn’t work with me on price. Everyone just put their head down and completely avoided the situation. The price is the price they said. Coming from a business man where customer service is everything, from my first experience/impression, I will not continue to do business with this company moving forward for general maintenance or purchasing personal or business vehicles. I’ll advise my friends, family, employees, subcontractors, and partners to look else where.

Would have given 1 star but they did do what was asked/needed. The problem is the service writers need at least half as much enthusiasm & professionalism as their sales team. Have bought 3 new expeditions and just recently a 2019 F250 SD. Service writers...one has the personality of a rock and another was completely dismissive and wouldnt acknowledge me standing 2 feet from him until I asked (sarcastically) do you work here? He just looked at me and said he would be with me soon. I said ok and informed him that I just had a quick question...he never did get back with me. I just went back to the waiting room never to hear from him again although he walked by me several times.

Good service. Courteous staff. Oil change wait sometimes a little long, otherwise great service.

Very friendly service.

JW and the service team were awsome. Oil changed in 30 minutes

Great as usual 👌

Always pleased with their service

Nice people and quick repairs. Happily surprised well definitely go back.

Love their service Thank u!

The quick lane is awesome, they know my husband by name from the maintenance on two cars we had.

Love that I can get a dealership oil change for a reasonable price without an appointment

Service was top shelf UNTIL we were informed they no longer take appointments. Makes it difficult to plan when youre at the mercy of cistomer flow. This no appointment policy even applies to recall woek.Seemed anxious enough to take our money when we bought our car but now...

Fast, reliable, fair, honest.

Quick service and nice people

So Im told the best place to get a Performance Control Module flash or reprogrammed is your local dealership of the maker of your vehicle which would be Ford and they have now lied to me about doing two services a transmission flush and a PCM flash I know by just common sense, facts, and time it takes to complete a job and test it that they did not do what was told they told me since nothing is different they wont charge me for the service lol so your telling me your willing to do over 250$ of work for free lol and come back in 5 min telling me they changed the fuild then sayin it took 30 min to flash the pcm thats the time it takes to reprogram it so your telling me you took out the computer and programmed it and reinstalled it in 30 mins lol no wonder they arent charging me because they didnt do anything Ive never seen worst service in my life let alone from whats supposed to be the highest tier auto service

They have the best service department of any dealership I have been to.

Fast and great service.

The cashiers are not friendly, at all! But the shop guys are very kind and knowledgeable.

Blue Springs Ford is a great dealership and they really take care of you.

Problems getting report on Ford Pass

Good prices and good people!

Quality work, courteous professional employees, nice waiting area. Easy access from interstate.

Extremely rude staff. Drove in for an oil change and not one person would give me service. Waited 5 minutes as 3 other cars after me were given immediate help. Very insulting to say the least. Next time Ill buy a Chevy!

2 hours for an oil change is not acceptable and they werent very busy. In the past I never waited over 45 minutes!!

Excellent place for car service

Great service, very helpful

Friendly people and great service as always.

Great service as always

Always good and fast service

I love blue springs ford

Helpful service, pretty quick on service times.

Awesome customer service

Fast service friendly staff

Always fast and friendly

Very friendly and knowledgeable staff

Quick sufficient and kind service

My girl go there for service. Never have they washed car when done. Also watch them they will over charge.

Well pleased!

Best service

Fastlane no waiting

Always takes care of me.

Always super!

Fast and helpful

Very helpful