Great service got me in an awesome car with no pressure or hassle and at an fantastic price. Massive thanks to Jared and Ryan!

2007 Audi Q7Called ahead for walk-in oil change... Made technician aware of possible striped oil drain plug... advised me that they could remove old oil with hose if plug was stripped... 1 hr later personel approaches to make me aware it is infact stripped they recommend me buying new oil pan for $1700... (I cant) or using a oversized drain plug for $8/$9... Tell them oil pan out of ? ... Proceed w/ plug if possible ..if not cancel oil change... 2hrs Technician advise me mechanic Removed plug changed oil oversized plug wont work... Have to buy oil pan and today visit is now $1700... I advised him that I am 1 1/2 hrs away from home and I called ahead of time... Explaining situation and if it was stripped not to continue and he proceeded anyway... That they better get them some JB Weld on fixs it cause I wasnt leaving it and I couldnt afford oil pan... Tech keeps apologizing but their nothing they can do... In tears I walk outside... About 30 minutes later he comes back advised me they got oversized plug to work... I will never take my car to any Audi Dealership again...

Ended up purchasing a vehicle from this dealership as they were able to provide me with all of my requests and requirements. Although it was an out of state purchase, the process went extremely smoothly. Vehicle was ready to be picked up when I arrived. The paperwork was completed quickly and I was able to get back home all within a day. There where a few pending items, but those have been resolved as promised. The salesperson has also remained in contact with me even after the purchase to follow up and make sure the loose ends are tied. Highly recommended!

Visited for lease. they quote me $700 where others can quote me $500.

Great experience! Love my A4!!!

I’ve bought a truck and 2 cars at Royal and they’ve always been honest and fair. Service is easy and organized. Overall great experience

Kyle at the service department was great. We had a message pop up on our Q 5 requiring a quart of engine oil to be added. We happened to be in Bloomington. We have never been to this dealership before, so when we called Kyle got us in right away, topped up the oil and we were on our way. Fantastic customer service!!!

This place is the absolute worst for service. Brought our Q7 in for an issue covered by an emissions warranty. Took 3.5 weeks for them to figure out what the issue was and have it fixed. They had to bring in outside help to figure out the issue. Turned out that the sensor they replaced during the first week they had the car was not calibrated properly during the install. Clearly they have no idea what they are doing.During this time, we were promised daily updates but never received calls from our assigned service rep. When we called, he knew nothing other than what he was reading off a sheet of paper, could not answer any questions, and the information he would give made no sense based on previous updates. The best customer service we had during this whole ordeal was when our assigned rep was on vacation and another rep filled in.We were supposed to be given a loaner car per the warranty but were denied this.When we picked up the car, parts of the seat had been taken apart and not put together and our key hinge had been broken.Within a week of getting the car back, our adblue light came on because they had set the indication level wrong. Had to bring it back. This time it was at least a quick fix. However, when picking up the car, there was a dirty shop rag and a hair net left in the car. Not a huge deal on the rag and hairnet if it was a regular auto repair shop but I expect more from an Audi dealership.Had this not been covered under warranty, would not have taken the car here.

Traded in my Jeep for a preowned Audi - outstanding outstanding service and professional sales person. Highly recommend this dealership!

Offered me a trade-in price of my 2018 Audi A5 with only $25,900, other dealerships in town clearly offered way more.