They are great people that care about your experience and want you to leave happy. Have been there many times for scheduled service and have always driven off satisfied with the results. The sales people are informative and fun and made the stress of buying a car easy. Will definitely be back for my next purchase!

Appreciate a dealerships transparency and knowledge of what is needed to fix an aging car. Garrett was fantastic at offering solutions and working within my budget. Thank you Luther Infiniti!

Needed to replace a broken down dodge. Wanted a Tesla, but wait for a new one was too long. Contacted Chelsey and she was able to show us a few options for used Teslas. We live 75 minutes away and she was able to meet us 530 or 6pm weeknights. Chelsey communicated via text and email. She was very professional and personable and we would highly recommend her for your vehicle needs.

We purchased a used van through Infiniti last night. We worked with Chelsey, we did all our communication via text and email. We lived an hour away and wanted to make this a painless process. When we arrived she had the keys waiting on her desk and the vehicle ready and clean for us to drive. Upon arriving back from the test drive we were whisked into Tonys office. Sadly our credit union funding had missed a step and we werent going to be able to drive away with our car. Thankfully Tony had answers, he got us a lower credit rate and a lower payment. He was so so so great to work with. He even threw in a free pen ;) Thank you Tony and Chelsey for helping this process go rather pain-free. Next time we are in the market for a car we will be looking to you because we cannot rave enough!

My salesperson promised that the paint scratches on the vehicle I was looking to purchase ($32k+) would be touched up. He said, We have a guy that does this so well that you wont be able to see where they were. I bought the car under the condition that the scratches would be repaired. It was even written in the purchase agreement. The next week, I dropped off the car to have the paint touched up. When I went back to get it, nothing had been done. I was told that it couldnt be done because of the weather. It was horribly hot that week so I gave them a pass. A couple weeks later I dropped off the car again. Went to pick it up only to find that nothing had been done AGAIN! When I went inside to get the key, the salesman acted surprised that nothing had been done. But he must have known because when we stepped outside to look at the car he started making excuses, saying that the paint guy didnt do anything because he didnt want it to look obvious that it had been touched up. What happened to the guy that was so good that I wouldnt be able to see where the scratches were? He offered to give me some free car washes as compensation. I declined and he turned his back and walked away from me. Im still debating if I should pursue this as it was a breach of the terms of sale but Im afraid now that it would just result in a shoddy paint job.

There is no better place to shop than this store. Great selection of cars and there clean in excellent shape. Lance in service is the best around when it comes to meeting your needs on your car. They are number one in my book when it comes to service and shopping for a new or used car.

The dealership is a fantastic place to shop. Top notch cars and a service team that is prompt and on time and super fast at getting your needs met. Lance is very professional and adapts to your needs. He has high expectations of returning your car quick and clean and in time. I wouldn’t shop anywhere else.

I came in and needed help with my car. Lance is the exception person that will help you until the end. test drove my car and gave me great pointers and he offered to me a variety of help that he can give me. This is a person who knows exactly what a customers service is all about.I will definitely be back and he is a person that will take care of you.Thanks again Lance for the wonderful experience and support!

Luther Infinite is great to work with! Knowledgeable staff both in sales and service. Highly recommend. Lance Woodgate is typically our go to when we stop in. He is fantastic!

It’s always a great experience getting my vehicles service here. Lance Woodgate is the advisor I always request. Many times have I dealt with him and he always made my time there go as smooth as possible. We purchased 6 vehicles there in the last 4 years and will always go back

I am on my third Infiniti from Luther. I am extremely impressed with the professionalism, customer service, and knowledge from all the people I have worked with throughout the years (Joe, Brad, Nate, and Curt), which has helped my leasing process be smooth and easy. It keeps me as a customer wanting to continue getting vehicles from their dealership. I would highly recommend Luther Infiniti to anyone. I look forward to getting my fourth Infiniti from you in the near future!

We just bought a car there about 1 1/2 months now and I’m not impress with their service at all. Had I knew they were that unprofessional, I would never had went there. When my new plates came in, no one called until our temporary 21 days plates were almost expire so we had to go there to see if they had it. So the actual plates had been there this whole time, but no one even call us. Second, they owed us a windshield for the little crack that had happened during test drive, but refused to and wanted to “touch” that little crack up. We had to bring the car back twice to get a retouch on some deep scratches on the body, yet it came back looking as if they never even worked on it. The manager Brad was very unprofessional when we told him that we weren’t satisfied with their services, yet he threatened to end our services. This was the most disappointing experience we had and I would never do business with them again.

I have been a customer of Luther Infiniti of Bloomington since 2005. My husband and I plus our kids each own cars from Luther. Steve in sales is my favorite sales person ever. He is so knowledgeable about the cars and always answers my questions. Lance and Rudy in the service department are always very helpful and I trust them completely.

We have been customers of Luther Infiniti since 2016 and have had many many great experiences. Customer service, professionalism and just good people. We have especially appreciated all the extra care and attention to detail that Lance in the service department has given us over the years. He does whatever it takes to get you whatever you need to get you back on the road. Plus, he is an all around good guy. You’re always in the best care when you are working with Lance. Hands down best person we have ever worked with and is a great representative for a great company.

Great place to get your vehicle serviced! My service advisor Lance was an awesome dude to work with. He accommodated for all my needs, even returned my car clean.

We recently purchased a used Tesla X from Brad and Chris at Bloomington Infiniti. We went in knowing what we wanted and they helped us choose from several Teslas including three of the model X. We chose an amazing blue 2018 model X that was 2/3 the original sticker price. They were kind and easy to work with. We had a great time checking out all the gadgets and other things Tesla has to offer. Bloomington Infiniti has a good selection of uses Teslas (along with many other use and new vehicles). Brad was super knowledgeable about the Tesla we chose and helped us get things all set up including on the Tesla app. We decided not to wait until summer 2022 or later for a new Tesla and got a used one. It was a great choice. Brad and Chris also made sure the car had new tires and even took it to the dealer for some needed updates. After the updates, they drove it straight to our home from the dealer. I cant recommend them enough. We will go back for our next vehicle.

I took my sons 2014 infinity q50 to Luther Infinity it was hauled into this shop on a trailer. Im not a truck driver but i did it. Was greeted by Garriett a 19 year with more class than most grown men . This young man helped me by pushing the car for me off of the trailer along with his coworker up hill . THEN RUDY came into my life. He was the most accommodating mechanic ever!!!! He has called me and gave me the worst news and did it with grace ( it had to be bad to deliver such bad news) He walked me thru dang near every piece of the car. Clutches slave sleeves u joints ball joints and so much more. He explained what every piece does and how it works . What was covered and under warranty and WHAT WAS NOT. He remained calm explaining he is doing all he can do and emailing and calling warranty place to ask questions and help me. Long story short the car is fully covered now and i am so glad i took the trek all the way 3.5 hours south in 94 traffice to get to them. Highly recommend Luther Infinity !!crazy momma bear

Great dealership. I worked with Steve and he was great. We ran into a hiccup when getting the car transferred over to my account and he put all his energy into help getting it resolved. 10/10!

Great service as always. Brad and Aaron did a wonderful job. Getting me in & out in a timely manner. Made sure I was aware of all the features. My vehicle had to offer. I and my wife have purchased six Infinitis. Over the years. Each time Luther Infiniti of Bloomington provided great customer service.

I had a superb experience buying a used Kia at Luther Infiniti a couple weeks back. My salesperson, Chris Bixler, was absolutely fantastic. The high pressure tactics Id experienced in the past at other dealerships had left me dreading even walking into this dealership. After bracing myself and going in, Chris immediately put me at ease. He was easy going, extremely accommodating, and, most amazingly, at no point did he try to pressure me or upsell me anything. I was so ready for the hard sell that I was almost disoriented when it never came. Chris seemed exclusively focused on making sure I walked away comfortable with my purchase and happy with my overall experience. I honestly cant imagine having a more pleasant or more smooth car buying experience. Without a doubt, Chris will be my first stop next time I need to buy a car!

I leased a 2019 QX50 2 years ago and have had regular service along with a couple of things come up and called Lance Woodgate and had everything taken care of in record time!Great service, pickup and delivered my car and on an occasion for something that came up a ride and pickup by very accommodating staff!!!Great Dealership!! Highly recommend them!Jim Meyer

Bought my first truck at Luther Infiniti. The experience was amazing. I couldn’t get to the dealership to test drive with my work schedule so Chelsey drove it to me to accommodate. I ended up loving it and purchasing it right away. Chelsey and Brad made it an effortless experience. I would recommending this dealership to everyone looking to get an amazing vehicle and a great experience.

This is my 2nd car purchase with Steve in 3 years, great customer experience. Steve goes above & beyond to do what is right and puts the customer first! Thanks Steve and the Infiniti team!

I had a service appointment for an oil change and tire rotation. Lance helped me immediately, answered all my questions and had me in and out within 45 minutes and a sparkling clean car! I’ll be back!

Best customer experience hands down! We initially went in to research purchasing a new vehicle, but decided to buy a certified pre-owned. With both departments there was zero pressure. Steve was great at helping us through the buying/financing process and since purchasing, Lance has been a fantastic service advisor. If you want new or used, Infiniti or not, these folks will help you find what you need. The service department has never pushed unnecessary maintenance and actually communicated with us throughout the appointment. I’d highly recommend starting your car shopping here to know what the standard should be.

Great service from Our Service Writer Lance Woodgate. I would greatly recommend everyone get their service from this dealership.

Think buying a car in a different state is difficult? Think again! Luther Infiniti of Bloomington made it extremely easy. I expressed interest in a vehicle online. The very next morning I received an email from Steve DiFiore. The email not only welcomed my business but included a full video of the interior and exterior of the Tesla Model X that I was drooling over. I was impressed so I gave Steve a call. I was straightforward with him and explained that I didn’t have the best credit. He assured me that they work with a few different lenders and should be able to assist. I filled out the application and to my surprise it was streamlined to show where you are in the purchase process. I found this very comforting being that I was not a local. He also asked if I wanted to sign up for text alerts which was amazing because texts just work much better than phone calls for me. Finally the finance manager called me with an approval. He overnighted me some documents to sign and included a return envelope. Once he received everything he began to locate a logistics company that could transport the vehicle for me. He assured me that they only choose top quality companies with high ratings for transports. The driver of the logistics company called me and told me his approximate timeframe to meet at the destination of my choosing. This process was actually much easier than what I have experienced with buying a car in my own city, Chicago. I would highly recommend Luther Infinity of Bloomington. Steve DiFiore was awesome from beginning to end. Brad Marr also made the transferring of the ownership account with Tesla easy as well. He reached out to me and requested the necessary information. This was definitely a great car buying experience.

Came in recently for some routine maintenance, Garrett was super helpful and overall a very respectful staff based on my experience.

I have always received the best service from Lance. I have been a customer here for years and wouldn’t go anywhere else for any Infiniti service or sales.

Recently had service done to my Q50 for the first time and had a great experience with Yvonne. She was very helpful with making sure I was keeping my car up to date with the maintenance needed which was important to me because this is my first Infiniti. She was the best service advisor Ive had. The guest lounge was also very clean and comfortable.

Lance and the Luther service team have provided exceptional service ensuring that I understand the work being done on my sedan.

Lance took great care of me in serviceAwesome and honest placeWill definitely be back

Super expensive service, over charge for everything.Never going back again 👎

Very helpful and kind employees. Highly recommend

I went there for my service and the work and employees were fantastic! I will be definitely be going back!

Lance and Rudy in service are the best. Wouldn’t go anywhere else!

Went in one day to test drive a vehicle with Tony! He seemed nice and knowledgeable. Applied for vehicle and here it is two days later and haven’t heard anything from the let alone a call back after messages left! This is place is unprofessional and they don’t care about they customers unless they have A1 credit clearly! Couldn’t even call to tell me I wasn’t approved if that was the case!! Will never refer or stop here again!!

Great Experience! My wife and I bought a used Yukon XL Denali from Tony and we love the vehicle. Unfortunately, about 28 days after bringing it home we started to have a couple problems. I called Tony and explained the situation and he didnt even hesitate. He said bring it in, well take care of you. And they have. The very next morning I had a 9:00am service appointment. The service advisor, Lance, was extremely accommodating and even sent me home with a loaner vehicle. I always thought all dealerships were the same, but after dealing with Luther Ive changed my mindset. The salesmen arent pushy or preoccupied, its a clean and inviting place, and they will go out of their way to make the buying experience a good experience. Id go back.

IF YOU HAVE EXTRA MONEY TO THROW AWAY ON SIMPLE SERVICES GO THERE .Never going there again

I live about 5 hours away, and this is the closest Infiniti dealer to me. My G35 doesnt run, and I called to get some advice to Identify the broken part. Lance in the Service dept was exceptionally helpful, even knowing I wouldnt be able to bring the car to him. Helped identify the part, and offered advice on how to replace it. He didnt need to help me at all...but did so anyway. Thank you!

I had a clunking noise in my front end of my 2008 g35 x. I replaced most my front end and still had a clunk. So I stopped in one day and had Rudy the service manager take a ride with me and he gave me the information that I need to fix my cars clunk. So very happy with the time and dedication Rudy gave me on this issue. He also showed me that I had tire wear on the inside of my tires that indicated my alignment was off. I made adjustments to lower control arm to strut clamp height which took care of the slapping and road wondering that I was having. Thanks again for excellent service Rudy!!

I brought my Q60 in for 60k servicing and explained that the engine was shuddering and failing to accelerate into right and left turns. When I was called and told that my servicing was complete, they also said they were unable to duplicate the problem. I asked them to drive the car again as the problem was very consistent at this point.When I arrived to pick the car up, I was told they were still unable to duplicate the problem, but they had updated software that may correct it.The car shuddered and hesitated as I left the servicing parking lot and several more times before I had even left Bloomington. There is no way my car was competently tested or the problem would have easily been discovered.At this point I will be bringing my car elsewhere as I have no confidence in Luther Infiniti of Bloomingtons ability to diagnose an obvious engine problem.

Great service! Taylor went above and beyond to get the financial part of the deal in order! Would recommend this place to anyone looking for a car!

Went in about 6 months ago to look at a pre-owned Infiniti Q70 and ended up working with Dave Mrozek. He is a great down to earth salesman who understands what youre looking for and is happy to help. Finance department was also a breeze to work with, thanks guys!

Lance Woodgate has gone above and beyond to help me with my service over the past year. The other members at the dealership provide excellent service as is, but Lance had made the experience more personal. He is always welcoming and ensures services are done right. I cant thank him enough!

We had our Q50 and QX60 both in for service on the same day. Things could not have gone better. Service was done quickly, loaner cars were available and cars were delivered promptly and clean. Special recognition to Lance Woodgate in the Service Department who went above and beyond to make sure the service was done correctly and finding warranty coverage where available. Thanks Lance!Dan & Wendy Peterson

Not much to say other than I am not going back there and would rather drive extra ten miles to golden valley location which has way better service . Rudy - the manager in the service dept- is the worst one I worked with in years . Kia is doing better job, period .

I cant say enough good things about the car buying experience at Luther Infinity of Bloomington. I was in the market for a lightly used luxury car and Jessica helped me from the start with information and a test drive of a 2018 QX60. I really liked the car and when we went in to discuss the vehicle the used car manager, Brad, mentioned I should drive the 2017 Volvo XC90 R Design T8 they had on the lot. Although the Volvo was almost $10k higher than the QX60 I had the time so I got behind the wheel. This was my first time in a Volvo and of course they put me in the model with the 400hp twin turbo with 427 foot pounds of torque that does 0-60 in 5.0 flat. This car had absolutely everything I wanted in it from speed to technology and comfort. Needless to say I was hooked. When I got back from the test drive Brad asked what I thought and I called him a jerk. He knew what he was doing and we all had a good laugh knowing how much I loved the car. Since I wasnt quite ready to buy yet I discussed the vehicle with Jessica and explained I had a few other vehicles to check out that were at other dealerships. Now if you are in the process of buying a vehicle and youve been from dealership to dealership you know that you will not have a great experience everywhere you go. In fact, of the four other dealerships I visited I didnt care for the service or professionalism of any of them. I had even found a 2019 Infinity QX80 at another dealership that I was planning on purchasing and I actually called Jessica hoping there was some way they could get the vehicle so I could buy it through Luther. Well, after much thought and deliberation I decided against the QX80 and came right back to the 2017 Volvo XC90 R Design T8. Jessica helped me through the car buying process and even coordinated some of the paperwork to get completed through a coworker when I had a last minute schedule change that adjusted my scheduled time to come in. The car was purchased and I headed home. After I exited the car and walked around it checking out just how great it looked I noticed some very minor damage I hadnt seen before. I was immediately disappointed in myself for not taking a closer inspection before signing the papers. I called Brad to explain the problem, he said he would take care of it and I was scheduled in for the following Wednesday to get it repaired at no charge. I was absolutely shocked at the commitment to make sure the vehicle and my experience was the best possible. There is no question that I will be going back to Luther when I trade in the next vehicle. Jessica is absolutely awesome to work with and I highly recommend looking her up when its time to buy. Taylor in the finance office helped me get a rate that was ridiculously low and went the extra mile when I wanted to add some wheel damage protection after the purchase. Brad is still a jerk and I look forward to him upselling me on my next vehicle. Great team and great experience!

Tony Is a great asset to this dealership, unfortunately we didn’t end up buying from him. Not from a lack of trying, Tony put in a great deal of effort finding the perfect vehicle for us, and going above and beyond what a typical dealership would do. I would definitely recommend him to anyone looking at one of their vehicles or a needle in a haystack like our situation. I appreciate everything Tony has done to help us out. Very personable, professional, and a true go getter. Thanks again

Brought my car in for an oil change and had them run a diagnostic because it was sounding funny. They found the issue but unfortunately it was barely out of factory warranty and also wasn’t covered by the extended warranty.I bought the car from them a year ago so they contacted corporate and got it covered under good faith. Still had to pay the diagnostic fee which is a little frustrating as I feel it was an oversight by Infiniti before selling me the car but it’s definitely better than paying what the bill would have been for parts and labor.Will be bringing my car back to their service team for any future needs.

My wife and I had the best experience with Taylor and the team at the dealership. Taylor made it super easy on us to test drive and pick out our car. No pressure and answered every question we had. He even set up the car as best he could for my wife before we picked it up once we decided which one we wanted. I have never purchased a car from a Luther Dealership but I will only buy from them moving forward. Thanks for a great experience.

Very courteous, clean and professional. All pluses, replaced my warrantied air-bags, changed the differential fluid and an oil change.The one HUGE negative? Cracked my pristine dash on the passenger side in 2 places! UGH!!The true test will be to see what they can do for me on Friday when I go back...

I normally don’t post reviews and ironically, I didn’t purchase a vehicle at infinity of Bloomington. I visited the dealership about six weeks ago to look at a vehicle that was not an Infiniti. Our sales woman, Jessica was fantastic. She was genuine and polite. Most importantly, she earned our trust when she indicated that she recently started at the dealership and may not have all our answers to questions on this SUV. However, she did state that she would find the answer for us. We were also introduced to the sales manager, Brad. We can’t say enough about both Brad and Jessica. The vehicle we were there to look at simply wasn’t a perfect fit for us. Brad made every attempt to locate the ideal vehicle in the Luther group. He indicated he would try and locate one at auction.We received a phone call three weeks later stating that he had nearly the ideal vehicle coming in later this week. He even offered to split the cost of Installing a heated steering wheel or to make the deal, he’d cover the cost entirely. Ironically, we received a phone call a couple hours before we located in a last-minute vehicle at a different dealership. Our plan wasn’t to purchase a vehicle on Saturday but after eight months of searching we did buy a vehicle. During our search, we encountered pushy sales staff and even more pushy sales managers. This was not the case with Jessica and Brad. We genuinely appreciate both individuals and would highly recommend them in your car search. We’ll be back in the future. Thank you Jessica and Brad.

Alex Blythe was awesome! She took such great care of us! If youre looking for a great vehicle at a grear price, stop by and see Alex!

At the start of our looking at car we had a great sales rep who was informative, and answered our questions even if they took a little work. Jeff the sales manager on the other hand was completely distasteful and sealed our opinion of never coming back to the dealership. My question was not to insult you or him (or screw over in Jeffs words) when I asked if there was wiggle room with the price. I saw that it was above the asking price in the KBB and it was a question to see if you guys could work with me on something to try and make it work. It was fine that there wasn’t a lot of wiggle room and I understand but we didn’t need to be told so disrespectfully. Instead we rudely and repeatedly got told about how we would be “screwing over the person who traded it in” and acted as if we were crazy for asking a simple question. It was unbelievable how distasteful and rude their sales manager was to customers that had a good amount of money ready to put down and a loan already preapproved.

Worked with Jeff, Steve and the team to get into a wonderful vehicle. They were respectful of my time, budget, and questions Steve gave us every consideration and found the right match. Would love to work with them again in the future!

Before saying anything else, I will say I DID agree to buy the car as is off Luthers Used Car Lot.The actual buying experience itself at Luther was great; we worked with Kyle, who was very personable and easy to work with. We showed up one week, test drove the vehicle, and ended up buying it the next week. We did get a CarFax for the vehicle; the knowledge from the salesman about this used vehicle was less than what we would have hoped, but also was somewhat expected, as it was not a manufacturers car on their new lot.After buying the vehicle, about 20 miles off the lot, the check engine light came on. Hindsight being 20/20, I should have turned around then and there, but everyone I talked to about it said, thats fairly common, so I continued on. Less than a month later, I started to notice a buck during acceleration. We did bring it back to Luther to have it looked at where we were told to bring it to a local tech to see what is causing the engine light to be on. After bringing it to the local tech, he said that the transmission was bad, but that it should not have gotten that bad in the 2 months since I had purchased the vehicle. As I said right away, I did agree to buy the vehicle as is, however, even though I had purchased the car less than two months ago at the time, the dealership was unwilling to help me with this issue at all, and now I am looking at fixing the car for the same amount I purchased it for. Long story longer, be extra cautious buying off of Luthers used lot, especially if they mention as is.

Service was terrible, they over charge for parts more than they sell them publicly and try to scam you to spend more .yet the issue wasn’t fixed after HUGE billAFTER THE MANAGER REQUEST BELOW, I spoke to him and NOTHING HAPPENED

Usually the first thought that comes in mind when you take your car to the dealership is “expensive”. In most cases that’s true but at least I know thatI’m getting the job done correctly at Luther Infiniti of Bloomington. Once I stepped in the building, the customer service was phenomenal! They gave me a better understanding on what exactly is needed to get repaired. They provided me a loaner for my inconveniences. I didn’t feel like that I was getting played for my money. It felt like family was taking care of me. If I can give out more stars I would.

Outstanding Service all Around! Great Purchase Experience with Nate Klitzke and Curt Bawek and likewise in Service with Rudy Lalor and delivery with Craig Lammers. I have bought and serviced many cars here and always a pleasure!

The staff were nice and helpful BUT to hold a car we put down $500 on our check card with the promise that it would be refunded. Our second day in we finalized the price and picked out the extras we wanted and agreed to the loan and again we were all on the same page that the $500 would be refunded when we picked up the car. On the third day we arrived, gave Brad the check got the keys and asked for the $500 to be refunded and Brad says oh the bank screwed up and counted the down payment and deducted the $500 from the total cost of the loan. Looking at the purchase agreement, the bank didn’t screw up, Brad wrote it Up wrong even as we agreed to a $500 refund. Very Frustrated!! $500 is a lot to us, not sure I’d go back to them, actually pretty sure i wouldn’t, they had one encounter with us and blew it and then blamed it on the bank.

This was my first car purchase on my own. Steve and Sheryl were both amazing! I never felt pressured, and they honestly took their time to go over everything with me and answer any of my questions! Thanks to them both, I finally got my dream car!

Great customer service

Brought my car in for warranty work. Not my first time dealing with Yvonne, but she’s awesome !

I had a coupon for an oil change and tire rotation. Even though these are 2 different services, I was told I could only use 1 of the coupons. I should have been able to use both. I could have if I would have come in on 2 different days, but that would be an inconvenience. This policy needs to be changed. Also, when cleaning the vehicle, wipe off the inside of the windshield. That one little thing would make a huge difference.

Look I get it, the dealership is usually more expensive than other options. But man I have to say I had a fantastic experience taking my car in for service. Worked with Sebastian who did an excellent job of getting me in, explaining the work and getting me setup with a very nice loaner. Work was done quickly and was able to get my car later in the day. The service center was super clean, all the guys I encountered were very friendly and I was very happy with the whole experience. This my friends is one of those times where you get what you pay for (or if your under warranty, spoiled).

If I could give Luther Infiniti of Bloomington a zero I would. We had brought our vehicle to them about a month ago. It was in pretty rough shape and they informed us that it would cost $600 to take apart the engine and diagnose it and if what they thought was happening was indeed happening that it would cost another $3-$5k to completely FIX it.We told them to go forward with it and sure enough they came back and that was the problem. We told them to move forward and fix it. They call us and its fixed but they had found some additional things so now our total is over $8k. Ok.... go ahead and FIX the car.They call vehicle is done. We go pick it up and it is doing the SAME thing is was prior to us paying over $8k to have it FIXED!!! So we go drop it back off and it doesnt start so they tell us we need a new starter. Ok FIX it.Now $10k in and we go pick it up and it is still doing the same thing. I talked to Rudy the service Manager and he just wasnt sure what he could do to help and that it would cost more money if we really want to shuttering up the hill completely gone and that with a car with that many miles its just bound to happen. That would have been nice to have the professionals let us know what we were looking at from the beginning before we dropped $10k only to not have it fixed. Thats what we hire you for!!!!!!Save your money and go somewhere else where they are honest and upfront about what is going on. We went from $3-5k to completely fix the car to now over $10k and it is still not fixed and needs more work. Bad business. Shame on you.

This Dealership is Horrible if I could leave a half a star I would I wouldn’t Recommend this place at all If you have an infinity take it to a Chevy dealer. This dealership plays games charge you for work that they do not do, while they over charge you for all the work and parts. My wife bought a QX 80 off the showroom floor and are experience with this dealership has been horrible ever since we will never buy a car from this place again and I would tell you to not get an oil change from this place if you have an info go somewhere else.

Please stay away Luther they will lie to you in your face. Horrible company I will never go here again or any Luther dealer

I HIGHLY recommend this dealership as well as Ryan Walton! Ryan is an incredible guy that truly puts the customer first. My beloved car of 16 years died suddenly and I needed a new car fast. Ryan listened to everything I wanted in a car and found me several cars that were within my budget and met my needs. Now Ill admit that I am a very picky person and I have a hard time making decisions, so I can be a difficult customer to work with. Ryan, on the other hand, is incredibly patient and absolutely wants his customers to be happy. He walked me through the car buying experience without ever flinching at my pickiness and helped me find the perfect car for me. If Ryan can help me, he can help anyone. I HIGHLY recommend anyone looking for a new car to go to Ryan Walton, he is an honest guy and he will do his absolute best to make his customers happy!

Went in for an oil change and a battery replacement, left the dealership and discovered that a dashboard warning light was on. they were also not helpful pursuing details on my extended warranty to re-calibrate a camera because it was purchased at the other dealership in the area so will just end up taking it over there to fix the problem they caused and deal with the camera issue. but, they did get my battery and oil change done without issue, and their waiting room was nice.

This is my top rated dealership after 25+ years of purchasing new cars. Excellent management and staff who really strive to build a great relationship with their customers (Thank you Jeff and Nate)- they are very different here as they work hard towards a long term relationship, not just a sale and forget. This includes honest and clear pricing reviews, excellent service dept and a open line of communications with your sales team and service dept After your purchase- should you need anything. They back you and their vehicles up after the sale.

This was the best oil change I had in a while thanks to lance he has been A Huge help and he even went over and beyond to make sure my car was on point. He definitely Deserves a raise .

I had the best car buying experience ever. We bought QX60 for a very good price. Steve is wonderful to work with. He was able to answer any questions and unlike other dealerships, he did not force us in buying the car. He gave us enough time to research and that is very impressive. I have looked at several trim levels and Steve was able to answer all our questions. This made our car buying experience very easy. Thank you Steve.

Ryan Walton was a great person to deal with. no pressure, easy going, and professional. during our car buying quest we came back to Ryan because he was the best choice. we definitely recommend going to see him if you are looking for a vehicle.

Double the 5 stars without a doubt!! These guys are top notch all the way! Professional & classy is their best foot forward always. Steve D was who I bought my hot little car from, the little svelte Q60! He was more than willing to go out of his way to help me from day one & STILL checks in on me, answers questions for me. He truly cares that I am happy in my car. This has been a STELLAR car buying experience for me, thank you!!

I cannot speak enough volumes about Luther Infiniti of Bloomington! I moved to Minnesota and chose this location to have my Infiniti serviced. To my refreshing surprise, the experience of having my car serviced was and consistently has been better then Ive ever experienced elsewhere! Lance, my go to service specialist, has been above and beyond awesome with each and every maintenance experience. He truly is a remarkable person, and the dealership is beyond lucky to have such an outstanding employee representing their brand. Largely because of him and my experiences here, I will no doubt be a repeat service and future car purchase customer for life. As a multi-business owner, I hands down recommend Luther Infiniti and Lance to anyone in search for a dealership that excels at customer service and quality vehicles!Dr. G

I purchased a used Subaru from Luther Infiniti of Bloomington about 6 years ago and have been bringing it to their service department since I got it. It is the best experience I have ever had with a service department. Matt does great work on my car and is always honest with what I need to get done. The service manager, Rudy, is wonderful too. He is friendly and clearly explains things so I understand what needs to be done. He also patiently answers all my questions. I will never bring my car anywhere else.

Steve and Sheryl were not only helpful, but truly cared that I left with the car that I wanted. I fell in love with a 2009 Honda CR-V. Steve allowed me to bring the car to my mechanic, and was happy to fix anything that was needed before I purchased the car. My dad and I both felt they answered all of our questions honestly and professionally. They even pulled a few strings to give us a great deal in the end! I will definitely be coming back to Steve and Sheryl for my next car! They made my first car purchase a great experience. Thank you guys for all of your help. :)

Good service thank you Sebastián and Jessica

I worked with Kyle Pidde and hes the man. He was so extremely polite and easy to work with! We had a slight communication error off the bat and he helped clear it up and take care of me no questions asked! Purchased a 16 Q50 and he was super well informed on the car and gave me all the info i needed on the one i was purchasing. With the Covid pandemic happening their store and offices were very clean and well set up. The Finance team was super easy to work with and were very helpful as well. Once again, want to thank KYLE PIDDE!! Ill be coming back to see him down the road, hopefully hes around for a LONG time!

Rudy in service took amazing care of me. Ordered a new latch for my fuel tank door. Fixed it in and out in 45 minutes.

Went in to test drive a Range Rover that was in on a trade and Dave M took great care of me! This dealership is right to the point and moves fast!! Which I loved! Also were very informative and didnt try to just make a sale they really wanted to be sure I was taken care of!! Would recommend to anyone! Huge thank you!!

Love this place!!! Recently blew out a tire on my car and they had it fixed really quick. Plus they gave me a really nice loaner car . The service here is 10 stars!

I was nervous to buy my first car because I did not know what to expect. I got there and Steve was super friendly and made it a quick and painless experience. Brad in finance was helpful to explain everything to me and was very nice. I walked away with my dream car and would definitely recommend them to buy a car.

I have been going to Luther Infiniti for years!Top notch service, clean environment and great customer service... Rudy, Jim, Lance and others take good care of you in service...Taylor and Steve were awesome salespeople when I purchased.. straight forward and a pleasure to work with. My kids love visiting while our cars are in service

Our experience with Luther Infiniti has been second to none. All employees are extremely courteous and the most professional my husband and I have ever dealt with. Steve and Igor in sales were knowledgeable and quick in responding to any and all questions we had during the sales process. Never pushy, only courteous and professional. Rudy and Jim in Service are honest and courteous at all times, going above and beyond with customer service. I would highly recommend this dealership to anyone, and feel confident that they would feel the same.

Steve DiFiore was awesome! Hes knowledgeable, professional and focused on his customers above all else. I recommend him without hesitation, whether youre buying today or just trying to learn more about vehicles and options. Steve is the perfect combination of someone who loves both cars and providing great customer service!

I first contacted Jeff at the dealership over a month ago to inquire about the 2017 Q60. As progress was made from inquiry to test drive to money down to reserve an inbound vehicle Jeff was in close contact with me to update me on status. He definitely went above and beyond in making sure I was taken care of and when my car finally landed it was pristine. It made the month+ long wait worthwhile. I worked with a number of individuals throughout the process and everyone was super friendly and knowledgeable and helped make the experience less stressful for me. I walk away thrilled with not only my new car but with the service and accommodations with the staff at Luther Infiniti. Thank you!!

I just bought my second Infiniti from Steve DiFiore. He is the most wonderful sales rep Ive come across. He is honest and straightforward. He makes the experience of buying a vehicle much nicer - even my husband commented on how easy it was. They have great used car inventory and I sent my step daughter to him the buy her first car. He took great care of her. We will continue to buy from Infiniti and Steve even if we are buying another brand.

I would like to thank the entire crew at Luther Infinity for the best car shopping and buying experience I have ever had! I leased a new QX50 and the process was excellent and enjoyable. Aaron and Jeff made my wife and I feel right at home at the dealership. Sheryl the business manager was very helpful and awesome to work with. I recommend anyone looking at buying or leasing a new vehicle to definitely give Luther Infinity a visit! Thanks again Aaron, Jeff and Sheryl!

I just bought my first car from them this past week, and the service my husband and I received was spectacular! The staff, especially our salesman, Steve, went above and beyond; they helped address all of my questions and concerns. He even gave me tour of my new car 😊 Their new facilities looked really nice, too.

Brand new qx80 2019 having problems. Called dealer, no answer, left message. No return call. Called again, was asked to send text. Sent text, no answer. Sent text again. No answer. No follow up re broken part on new car.

First time here was today. i came in for an oil change and Lance was nothing but fantastic! he didnt try to make me get extra stuff or anything. EXPLAINED to me what was needed and reassured what was a safety concern and what wasnt. I will definitely be back to see him again! Great people, great service!

I would recommend this dealership above any other dealership i have been to. Very knowledgeable sales team and honest which is hard to find. If you want a great and fun experience while purchasing a vehicle this is the place.

This is the first time I bought a luxury car and Joe, Nate, and the team made it such an easy and fun experience. And they made it happen with my budget too! I purchased a Qx50 2017 and wow what a great car with a smooth ride and beautiful exterior with all the features and navigation etc. Nate explained everything to me and how it all works. Fun fun! I couldnt be happier and I will refer everyone to Luther! Great service! Thanks for the fun ride!

Once again I received great service from the staff at Luther Infiniti of Bloomington. Recently I brought my G35X in for service and this time it was Rudy that took great care of me. He kept me well informed on the timing and progress of the repairs, addressed all of the items we discussed (at the price we discussed) and got me in/out the door quickly.I was really impressed when I picked up my car to find that my headlights were polished! This is something that has bothered me for quite some time. I hadnt mentioned anything to the service team about this but they took it upon themselves to clean them up. The car looks great and it made my day!I would recommend Infiniti of Bloomington to everyone.

Purchased a used SUV for my wife. Larry in sales was easy to work with and we were able to wrap up the deal in a short amount of time. Larry and his Sales Manager Scott were also very receptive and helpful in some follow-up issues that occurred. Vehicle was washed and vacuumed when brought back for service and members of that department were very helpful also. Highly recommended!

Amazing and exceptional always! Love the dealership and the vehicle and the service!

Sent an email regarding an issue for my older Infiniti. Even though I am from out of town I received a reply later in the day from Thomas. He was very courteous and offered several possible solutions for the problem that the local shops where I live havent tried since I may not be able to bring my car down to Bloomington for service. He also answered every question I could think of and replied with in depth knowledge over the phone. Definitely a way better experience than I was expecting from really any dealership.