Went with my boyfriend to get a car. Received help from Cesar. He was friendly and helped us the best he could. He was very understanding and his communication skills were great. Couldn’t be happier with the service he provided for us after being treated bad at another dealer.

Went here about 3 weeks ago looking to buy a car. Enrique was my sales representative. Did an amazing job at getting me approved for financing. They go out of there way to make there customers happy and feel good about there purchase. When had an issue with my car They where quick to fix the problem and did an amazing job at it. I would highly recommend going here if looking to purchase your next vehicle. Thanks carfam.

My family and I had an amazing experience at Car Fam, Enrique and Irvin, were great help and we were very satisfied with their costumer service. They made sure each of their costumers happily left with a vehicle. I will definitely recommend my family and friends to pay a visit.

I recently needed a truck Is and went in to carfam Polly greeted me is greeted me made me feel welcome And help me get a great salesman by the name of mark Mark found out my needs its and help me purchase a really great truck I recommend this place The course of how the people make you feel

Talk to Irvin or Ceazar. They were so easy to work with! Highly recommend!

Stop listing every car ever made in all of your online advertisements. It makes it impossible to search for vehicles.Response - It doesnt matter that you have multiple cars for sale. Dealers like you are ruining cragislist. People want to search for a specific car. They dont want to sort through pages of your adds for completely different cars.

Went to the dealer not expecting to walk away with a vehicle but Valeria was very helpful and knowledgeable about the SUV. We ended buying a beautiful 2017 Ford Explorer. My fiance was very happy with the car. Thank you CarFam !!

Awesome experience they really do treat you like family. Everyone from the receptionist to Armondo and Kevin the whole crew is very respectful and professional. They sold me a little commuter vehicle and I will be back next time I need another vehicle.

Disappointed with the service I got. Had to follow up a couple times with Valeria. Didn’t seem like I was taken serious. Me and my wife really wanted to go in and take hole this white Durango they had online. Sent over all the credit info they needed and when i called prior to going out there they tell me the Durango is no longer available to sell as it had a recall. Had asked to be notified when it becomes available, or if we could still follow through with a deposit to hold the Durango until it got fixed. no call backs but Just 4 days after the car is all over offer up and still even showing online.

I came in from Nevada to purchase a truck and had a great experience. Polly and Mark V provided a lot of information about purchasing a vehicle out of state. They were kind through out the process and no pressure to purchase the car. Happy with the experience and the vehicle. Thanks Carfam

It was pleasure to work with Phally, Cesar & Irvin. I purchased 2012 toyota car with this dealership. They are very helpful and honest. One thing i noticed that they never pushed nor rush to get any deals. They we re well explained all my questions and understand my situation. I highly recommend to anybody who want to buy a car.

Excellent customer service 👏Enrique and Irwin did a Amazing Job Im so happy 😊

I purchased a car from this dealership about 3 weeks ago. The experience was smooth and pleasant. It started with an interest email request from Car Gurus for the car i was looking for. I was contacted by Polly from CarFam to introduce herself and her team and to let me know the car i was interested in arrived at the lot and if i wanted to have a look at it. She mentioned it will take them a couple of days to inspect the car and go over it with their thorough review process. I was currently out of town and told Polly that would be fine and that i would be by as soon as i got back in. When i got back in town, i called the dealer and Polly advised the car was ready. I made the appointment and made the trip to Rialto. When i arrived, i was shown the car. It was not quite ready as the car had not been cleaned nor prepped for showing. But that was no deal breaker. I test drove the car and fell in love with it. Another team member, Haz was very nice and very informative during the test drive. We worked out the numbers and proceeded to draw up all the documents. Haz was very thorough in explaining all the documents i was signing. I also met Alfredo, their general manager who was also very welcoming. I left without the car that day as Haz said he will have the car detailed before turning it over to me. Haz did just that and after a day, he had the car delivered to my home. I have to say, this was the first time ive ever had a car delivered to my home. It was exciting to see the car coming up the driveway. By the way, the car looked so much better and presentable at that time. Good job Haz. Polly then followed up with a couple of texts and phone calls to see how things were going and to make sure i was happy with the car. Overall, the experience was trouble free. The CarFam team provided great service and a pleasant car buying experience, the way every car dealer should do. I especially like the follow up calls. I did have some issues come up with the car after the fact. Nothing major but I will be contacting them to see what will happen next.Thank you.

Great place for a first time buyer. Ask for Luis A. He was very helpful and helped me get my first car with good payments. He dedicated his work time to help me and did everything he can. I recommend!

If you’re here for thebmw 340i run for your life lolDon’t waste your time here Very unprofessional, High mileage,high prices wouldn’t drop a penny in this place awful costumer service they don’t like when you ask questions

I highly recommend this dealership! We dealt with Kevin, who was our Salesman and he was super nice! Not pushy at all. He didnt pressure us at all like other car dealerships do. We were interested in a Chevy Tahoe, and so after looking at it and test driving it, we went inside to make the deal. (We got a great deal btw) We also spoke to Irvin and Armando who are managers there and they are all also very nice. All three of them had very good costumer service. The three together are really funny and made us feel comfortable during our car buying process. So if your like me and costumer service is important to you. Then this is the place to go when shopping for a car.

If you go here I definitely recommend you ask to see Ceasar! We came here about a month ago, in need of a car due to our other giving us problems & he really helped us get the car that was right for us and helped us get a deal perfect for our budget! He walked us through every step! Thank you Ceasar for your professionalism and help!

Awesome experience!!!! Thanks a lot to Kevin, Jesus and Armando. My biggest respect to those men. Everything was so highly professional and polite. Whole deal was clear and without any added numbers. I can’t share how happy I am. My wife and I got a new friend with four wheels for our family. I’ll recommend this place to all my friends.

The epitome of over promise and under delivering. Worked with Armando “sales manager “ and Marc”salesman”. Neither one took any responsibility. Both are pretty much a joke. No follow up. I was always chasing down answers about a car I purchased. Thrown a lot of excuses like “I got busy”, “I’m waiting on my mechanic to get back to me”, “I’ll follow up with you tomorrow”, etc. I ended being the one always calling.Basically, they couldn’t fix the issue and I don’t even think they tried or knew how. I even worked with them and brought parts for them to fix it. 6 weeks later, we cancelled the deal because it took that long for them to say they couldn’t fix it. 9 weeks later, I still don’t have the parts they said they would return or reimburse me for. As you can guess, I kept being told they would send out a check the next day.Zero stars for sales, Zero stars for follow up, zero stars for mechanical work and diagnostics.There’s always a risk when buying a used car and shady dealerships. It comes with the program sometimes. This one holds the crown for incompetence.

I was looking for a Jeeps this was the first dealership that I went to with the help and knowledge from Armando and Kevin I came out with a new Sahara Unlimited Jeep Armando help me Make my Jeep look awesome loving it having a good time with it Car fam is very down to earth they will hook you up 👌

Do not buy a vehicle from this dealership. I bought a 2010 Camaro SS from them. They sold me a power train warranty for $4k that covers absolutely nothing the paperwork says it covers. I’m paying $2k out of pocket for the poorly inspected vehicle they sold me. I have called them many times about issues I’ve had with this car, they do not help at all. The car was very over priced and is a money pit with repairs. Do not buy from them, they seem very nice but I feel extremely scammed.

Although because of my credit and short on a down payment I was unable to get a car. However they have excellent customer service and its definitely a welcoming and friendly atmosphere!

Thanks to Enrique for his helpful service very happy with my purchase 😀 !

They made it so easy to get a car & it did not take all day. Our salesman Caesar was very helpfull & knowledgeable. Will definitely recommend to anyone

They are very friendly, stress free, and efficient in explaining the process page by page. Luis A and Armondo sowed patience while I got my affairs in order. I appreciate that.

Following a month long search for a 2013 Subaru Outback Limited with less than 100,000 miles. And after several visits to dealerships in Orange County, the perfect match was found approximately fifty miles from home. Fortunately, the perfect match was found at the perfect dealership! I was involved as a favor to the buyer, my perspective is unique.CarFam’s customer service system was seamless. An accurate inventory, initial customer contact via the CarFam website, within a short time, literally a moment, a contact from the dealership via email, scheduling of a visit and test-drive, introduction to the sales associate, and then the finance department, and then the Outback was delivered to the customer by CarFam.The team at CarFam are a positive, professional customer centered group of people and genuinely hospitable. They displayed patience and worked diligently to see that the experience was fun and successful.It was a pleasure working with the team at CarFam. Phally “Polly” the B.D.C. manager, Ricardo in sales, and Armando from the financial department, thank you!

Mark was a wonderful salesman 10/10 would recommend Carfam.

#CarFam is an AMAZING addition to the city of Rialto

Had a wonderful experience here today! Kevin, Jesus and Armando took great care of us. We were driving all the way from Huntington, so they were very thorough in helping us make sure this deal would warrant the 2 hour drive through traffic.It was completely worth it! These guys really know what they’re doing, and we felt that they genuinely cared about us as people.Thank you so much!! We love our new family member!

Caesar best dude their literally did help me but when i put the deal on hold to go check in with my co-signer their manager literally kid you not try to roast me by saying buy a cheaper car and that my people ruined the deal i had with caesar. Would recommend it but they need to do something with this manager guy is all.

Griselda made the process smooth and easy. Came last minute after showing up at another dealership for them to tell me the car I wanted was sold the day prior. I was helped immediately by Griselda and they gave me great customer service, getting me the car I wanted.

Really good service, they helped me a lot to get my dreams SUV. Really nice cars and great deals. Thanks to Jerry for that great customer service . I really recommend this place

Purchased a Kia Forte here last Saturday, got a great price and payment i wanted. Jesus the salesman was very professional and helpful. I would highly recommend CarFam and if you ask for Jesus (top of line salesman and individual).

We had a great overall experience, we travelled 4 hrs to purchase our Tacoma! Mark was very professional and knowledgeable; definitely recommend CarFam!

We had an issue, but they turned it around and made it right. Happy with the outcome.

Carfam is the place to buy your car. They have a great inventory and excellent service. Jerry was very respectful and helped me with my purchase greatly.

First off after shopping around from dealership to dealership I started to lose hope due to all the dishonest dealerships..Big shout out to Mark and Irwin for making this deal happen .I am truly blessed to have been able to purchase from them .No hidden feesNo gamesThe vehicles they sell are in excellent condition . I would definitely buy from them again.

So I had the ability to work with Polly, Cesar, and Armando. They were all great. Cesar explained everything to me and took me on a test drive as well as made sure I had all my questions answered. Thanks a lot carfam team and thank you Cesar.

If you take the time to do your own research on vehicles, and choose the best vehicle for your use then you can get the most out of your cars. If you rely completely on the dealership to hand-hold you through every single step of car ownership, then Im sorry to inform you life does not work this way. You must take responsibility and care of everything you purchase as a buyer.

These guys are amazing! They provide fantastic customer service and are so helpful. I went in just needing a blinker bulb replaced not hoping for much because it was nearly the end of the day but they found time to help me then and there. Thank you!

Large selection, excellent service. Cesar was great to work with!

👎

Very professional dealership, Griselda and her team were amazing, they worked hard to get me a great deal. Highly recommend this dealership for quality and affordable cars.

I got a beautiful car that im in love with and its in good condition. The employees will make your dreams come true.

Just went in to purchase a car and we had Cesar Cervantes help us out as soon as we got on the lot, he was helpful the whole way through by further explaining any details we had questions about and even helped us negotiate a down payment and monthly payment that we were comfortable with! I would highly recommend any friend and family member to go to him for their next car purchase.

CarFam is great. I got one car in November from them and I crashed it in March. They was able to get me another car financed within that same week. I dont know many places that can get you a car financed that fast. I love In House Auto Finance and there customer service is amazing. I would recommend this dealership to everyone!!!!! Come Get Your Car Today!!!

Ive purchased 2 cars from the Owner. Both run exceptionally well for many years. They were used so they had minor wear common with most used cars from previous owners. Beside that Ive always been satisfied with the quality that Ive received.

Kevin you the best! Financing fit to my wallet and going to be looking good while riding in my jeeeeep. Awsome crew, good vibes, awsome prices.. thanks guys!

Sold me a jeep 6 months later could not get registration. Dont buy here

I visit this place from CarFax. I came and Cesar helped me out. I could not decide which vehicle to go with. I has to come 3 times to finally decide which vehicle I wanted. They helped find the best vehicle for my needs with the best ser ice and great price. Another great thing is their Free Return Policy and Free Warranty. I had a great experience and if you need help come down and look for Cesar.

Not a biggest lot. But they are Big on customer service. And they can get you almost anything you want and help you decide what is your best fit. They stock the most popular vehicles it seems.

Had a good experience here, Kevin helped us out when we were looking at a used 2014 ford f-250 lariat. He was very friendly and patient during the whole process. He answered every question I had about the truck as well as the pricing. So all in all, would definitely recommend to check this place out when looking at a used vehicle

Stopped by CarFam to check out the vehicle they had on the lot and must say the experience was one of the best I had a used car dealership. Mark my salesman was professional and very nice, the 3 other people there I talked with were equally as nice. Was still shopping around and they we not trying to strong arm me at all but did make me a deal I almost jumped at. Wound up going with a different make and model of car at a local VW dealership but the experience I had at Car Fam tells me I will be back in the future and have already recommended them to a friend who is looking for a Jeep, they have a great selection. I am dont usually write reviews of places I didnt buy from but my experience was so good I felt I had to with CarFam.

Nice staff, Great People!!! I got a wonderful deal on my 2017 Toyota Camry. They made it so easy on my first buying experience. I suggest you go here if you need a place you can trust.

Cesar and Jose the financial manager at car fam was very attentive and very willing to help me get a good price on my next car even with a rocky credit score. He was very happy to work with me on options, pricing and warranties. 10/10 would buy another car from here.

So I feel like buying a car has two components of potential review.The actual purchase/follow-upSo the actual purchase of our car was quite enjoyable. Obviously buying a car can only be so fun, but Hector made it as easy as someone can to buy a car. The car was exactly how I thought it would be, the Carfax was already ran for us, and they treated my family with respect and not like guppies. I would do business with them again. From that perspective.The actual carNow. Obviously if my car turns out to be a crazy bad lemon I feel like it will have to affect my rating somehow. So far though, it has been a great drive and exactly what wed hoped. If things go down hill I may adjust my rating. They do provide their free one month warranty that apparently covers a decent amount of stuff. Well see if that holds up if we would unfortunately need to use it. Used cars always have some type of risk to them however. Just the name of the game.Thanks.

I had the pleasure to work with Raul G, he helped me look for a good economical car. Raul was very friendly and very knowledgeable and made my time there very ease. Definitely gonna recommend this dealership and Raul to my friends and family.

I gave the 5 star rating because the salesman was very friendly and really helped me look for what was best for me. The whole experience was easy going. I recommend this dealer for anyone interested in buying a car.

A big thank you to Kevin for being an awesome sales person. Made my experience easy and quick and was very patient. Just a great experience.

Not very helpful, showed them I have steady income as well as credit history and they tried to make me go for a car under 10k I know I can get a better deal because I already have elsewhere

I had a great experience here Kevin the guy that helped me is great friendly and help me find a great car highly recommend this place for anyone

Nice staff and great selection

Kevin he was great even went with us to pick up a child from school. He was fantastic and excellent sales person.Thank you Kevin I bought the Honda Odyssey!

It was pretty good experience, fast and Raul G. Was pretty nice. I liked that when he saw me, he proceeded to ask me to take a look at the car and test drive it! Very excited to be driving my new car home.

Wonderful dealership, great enviroment, very unique line up of cars and best of all great service. Bought my vehicle there in December 2018 and haven’t been more confident about going back for another used car eventually. They have phenomenal finance programs for all kinds of credit and treat all their clients the same way, I highly reccomend this dealer to anyone and as a customer you can honestly feel confident about the product you buy.

We picked out a specific van online, test drove it, loved it, and went inside to talk specifics. We applied for the loan and I was literally putting the VIN number in my Geico app to add it to our insurance when the vehicle is suddenly $5,000 more than list price. When I ask how this is possible he says he added in a $2,000 warranty and over $1,000 for a GPS locator device and $1,700 for titling fees.-We never talked about a warranty. Why did they assume Id want to spend $2,000 on one?-They said the GPS is on all of their cars in case a car gets stolen. Well I dont want it. They say its $400 to remove. I say thats ludicrous and I am not paying $400 to remove something I dont want that was listed as a feature on the website but not included in the list price.-I will go to the DMV myself.They come back with new numbers and suddenly the monthly payment is $398/month for a 72-month term loan on an $11,000 vehicle. I ask how that is possible when I was already approved for a car loan for $315, same term, for a $16,000 van at a different dealership. The manager was arguing with me that $398 is okay since it wasnt out of my monthly budget. Okay, that makes no sense if you know what APR is and how to add which I guess the manager doesnt, or at least was hoping we didnt. He insisted that he wouldnt be able to get us less than 13-15% APR *even though we were already approved for a 9.5% APR loan through a different lender* because this car was more risky to the bank and we were first-time car buyers. Thats just a lie, plain and simple.This place was just too shady. They couldnt explain how an $11,000 van became $28,656 so we walked away.I strongly encourage anyone going to buy a car to learn about loans and how they work before trying to finance a car. This place obviously preys on people with bad credit and/or poor financial literacy.Edited: We eventually bought a better van from Enterprise Car Sales with 5.49% APR/72 month term. Something CarFam said the banks would NEVER give us because we were first-time car buyers. Our monthly payment is over $100 less than what CarFam wanted to charge us, over the same term, for a better van.

Amanda was awesome to work with in the purchase of my car. She did well with communication and getting me answers to all of my questions. This auto lot does exceptionally well with providing car fax informational nd details about the car. Theyre willing to work with you to help you accomplish your goals. As a consumer, I always recommend do your homework and compare the car that your looking to buy with other auto dealers. Learn if the car is still under warranty and what the auto dealer can offer you to maintain your car and keep your expenses reasonable. All in all it was a great experience and they accommodated my needs.

Nice cars, high mileage, high prices. Customer service is awful, some of the things said are so disrespectful. Wouldnt drop a dime, due to customer service.

I was looking for a vehicle and Cesar found it also helped me out with the credit and I got the car I was looking for.Very helpful and friendly.

Armando and Marlin got me a Awesome deal will defiantly come back. They will do their best to help you out!!Reuben F.. Barstow

Got my new mom car with the help of car fam. Everyone was so nice and helpful. The back seatbelt needed to be fixed and a week later they fixed it for me! I was very satisfied with the whole experience! Thank you!

Marlon F. helped me get into an amazing car. Had my best interest at heart and showed me a car that fit my lifestyle. Amazing customer service.

Had a great experience communicating with Marlon F, hes knowledgeable, understanding, friendly, great listener and best interest at heart. I explained my situation and what I was looking for and I feel like he went on and beyond to give me all my options. If you decide to buy a car from carfam make sure to ask for Marlon F.

I was having a hard time getting a car i went to car fam they really took the time to Help me get in a car and now i have my Mercedez c250 love my car thanks to the Car Fam Family for Helping me out i Recomend Car Fam no doubt About that..

I am giving CarFam a 5 star because they were above and beyond all other dealerships i had been too. I spoke to Armando on the phone and he was very engaged in assisting me and proving me with as much information about the truck as possible. I drove 2 hours to see the truck and it was everything i had been described by Armando, and in the photos i saw online. The staff was great. They were patient, courteous, and accommodating. I highly recommend CarFam.

I highly recommend CarFAM! The people here are awesome! They work on your deal as though they were working on the deal for themselves or FAMily! Theyre friendly and patient as well as professional, efficient and fast.

I had a very good experience with Kevin, he was very helpful and answered all my questions.

This dealership is great! I got the car i wanted along with a great deal. Raúl G was my salesman, he was patient and gave no pressure. I definitely recommend this place, if you stop by ask for Raul!

I had a very pleasant experience with this dealership. The whole staff was attentive and friendly, the sales rep who helped me, Ceasar, was very polite and answered all the questions I had and if he didnt know a question he will try to get back to me as soon as possible. They dont just care about the costumers before they buy, while theyre buying but even after the purchase transaction they were very helpful. I had questions and concerns almost 3/4 weeks after purchasing my car and Ceasar returned my call, my, txt within hours. Great customer service! Would totally recommend.

It was a great experience shopping for our car there. Raul G went above and beyond in his sales skills. He immediately aproached us and took care of each one of us. Great job Raul! We brought our two young kids and this dealership had a big friendly puppy roaming through the office! 🌈💕 the entire staff in this dealership Awe me. Raul made us feel welcomed and we could see him working deals for us. We are more than happy to be doing business with CarFam.

Nice people. Unable to negotiate deal for common ground. Out door was over 2k more than advertised carfax. Car tires worn Battery died on test drive.

Dont waste your time if you want to negotiate a deal. They dont like it when you ask questions or if you have your own financing. The owner is unwilling to provide all documents to the bank to show how they acquired the vehicle.

Carfam is absolutely amazing! Their customer service cant be beat! After searching for the car of my dreams for quite some time I found it on their website. They made purchasing a car from several states away rather easy. Everyone I spoke with on the phone was quite helpful, especially Armando, Ricardo and Tatianna. I highly recomend them and would definately buy from them again!

Great place to buy a car or truck....

Dont waste your time so unproffesional many requirments to be a small dealer ship. Lack of communication you walk out the door with a deal payment they change three days later higher intrest higher payments.

This place is great, flexible, trusted, great customer service, great price. We left happy from here.

Got a great car. Recommend for anyone looking for a great guarantee and staff that is easy to talk to but also knowledgeable.

Had a great experience at CarFam. Cesar was great and very helpful.

The place to come, great price and deals . Ask Cesar for help

We bought our car from CarFam this weekend and can honestly say it was the best car buying experience we have ever had. Buying a used car is always stressful, but CarFam made it fast and easy. The deal we got was easily worth the hour long drive we did to get here.

Great doing business with carfam Kevin was honest and no runaround straight forward 2nd time buying a car here in an out fast good service ...thanks again kevin

Good, fast buying car service. I was helped by Raul G and he was very helpful. Good experience.

My wife and I had the opportunity to work with Marlon F and had the best experience, told him what we were looking for and he made this process easy. I would definitely recommend working with Marlon F hes professional, understanding, honest and didnt feel pressured.

Had some problems with the car I bought but true to their word, they are taking care of it. Very nice people to work with.

10/10 would not recommend, they sold me a vehicle that did not work. Came with no rear seat belts and no working horn. I had to take it back to have the seat belts put in but they should check that before selling. “Safety first” anyways don’t buy from them...

My husband and I are very happy and satisfied after going to many dealers we cruised by carfam and as we approached the dealer ceasar approached us and offered his help, we left happy with our second car Armando and ceasar were amazing, thank you both for ur help and keep up the good work !!!

Great experience Caesar was super helpful and kind as well tired really hard to get me the right car for the right price did an amazing job ended up walking away with a good car thank you Caesar so much

Came in for a specific car, sales rep. Kevin Vega helped me with a very friendly and positive attitude and helped me get into the car I wanted at the right price.

Our salesman, Aaron A., was very friendly and helpful. Very attentive and patiently answered all our questions. I want to commend the owners for being people of their word. We found an issue a day after the purchase. I spoke with Armando, the sales manager, and he facilitated a resolution with the owners. When I finally had a chance to get the issue resolved, two weeks later, the owners kept their word and took care of CarFams part. Even though it was obviously past the time that I could return the vehicle. I really respect honest people. Overall, a very good experience. I would recommend CarFam and will shop there again when its time for our next vehicle. Thank you CarFam.

Hugo and Raul are the guys to see when your in to look at a car very polite and smart guys made sure we got the car we were looking for and looking forward to driving my car home thanks honestly happy with everything!!