I went in for a headlight issue, not just to replace the bulb. Molly was at the service desk and got me checked in quickly, and explained everything the service tech was doing during the diagnosis. I waited for them to finish and Molly checked to see if I needed anything. Very pleasant and professional! I’ll definitely go back for future service needs!
Fantastic customer service. It was my first time there, and would recommend it to anybody. I’ll be a return customer for sure!
We had an 11:00 appointment we showed up and Molly explained to us that everything was kind of running behind and they still got us in in a timely manner and they really took care of the inside of the car with protective coverings. The oil change itself was done in a timely manner, the car was pulled up by the door, Molly had done had everything set up for my check out and all I had to do is pay the bill and out the door went. I have used to Clay Dooley several times before and very happy with their performance and service and smiling faces.
Oil change and tire rotation today. Welcomed and reviewed service to be performed. Very attentive, friendly and professional. Waiting area clean and spacious. Highly recommend and my family and I will continue to use for our auto service needs.
Service was good - staff was good... I had 2 tires mounted & balanced.... thought the charges were way to high for a simple thing like that !!!!!
Excellent & Superior Service!!! The staff was very friendly & professional, and the work performed was timely & exceeded my expectations. I highly recommend Clay Dooley to anyone looking to get their vehicle(s) repaired & serviced!
They did a headlight alignment on my Subaru Forester, after “I” installed new ones. The did a great job and the price was good as well.
This was my first time at Clay Dooley and they treated me very well! I called to make sure they had availability to fix my AC and they were so friendly. Told me to come by at any point so I got there right away and they were transparent through the whole process. The AC in their lobby went out but they did everything they could to keep me comfortable while waiting for my car. I’m impressed by their customer service and will definitely be coming back!
I was thoroughly impressed by everyones attention to detail and friendliness of the staff. They answered all my questions beforehand which I always greatly appreciate. Price was right, too! Id definitely recommend them to anyone.
Tremendous service (as always)! Had a slow leak in my tire which was “fixed” by another tire & auto store locally that failed after about a year. Clay Dooley was able to repair it within 24hrs of my call and made additional repairs for an extremely fair price. I can’t upsell your business enough. Thank you for being wonderful to work with, transparent, trustworthy, and for consistently exceeding my expectations.
I took in a flat tire. They repaired it quickly. They were extremely professional. The business was very clean and they were very friendly. What started as a bad day for me got better in a hurry thanks to Clay Dooley.
Every time I come to Clay Dooley for service on my vehicle or my children’s vehicles I get treated with the upmost respect by the front desk gentleman named Derek. He takes care of me every time I come in there whether offering me a soda, water or just pleasant conversation he is a great face for that company.When it comes to the mechanics I’m pretty sure every mechanic there has worked on my kids or my own vehicle. Good mechanics that stay at one place for a long time and a great front desk manager (Derek) just goes to show the owners of the company take pride in the services that they provide I highly recommend Clay Dooley for all of your automotive needs.
Everyone was Very professional. The prices are reasonable. The customer service is excellent. I received a very detail report about my vehicle. I would recommend Clay Dooley to my friends and family.
Friendly service. We needed new tires. Car was ready when they promised. They seem very organized.
Great communication right out of the gate from Molly. She scheduled my service and recommended what needed to be done. Great communication and fair pricing.
Amazing and friendly staff! Repaired my tire quickly and got me back on the road while traveling! Thank you!
My car broke down and Clay Dooley was the nearest shop so I was towed there. Even though they were more than able to help me, when they found out my car was still under warranty they advised me to tow it to my nearby dealership to save some $. Such honesty! It was a 90 degree day and they let me hang in the lobby with free drinks while waiting for the tow. Derek Thomas was the super friendly manager/host on duty!
Completed maintenance on-time as scheduled. Fair price. Staff was professional and courteous. Thx!
Friendly, knowledgeable, professional, and HONEST. (Yes you read that right)When I asked about a coolant change on my five year old car with 33k miles, they advised against it and explained to me why.Next time someone asks if I know someone for car issues, I can happily and confidently reply, I gotta guy!
Wow! These guys gave immediate attention to my flat tire. They found a literal spike that had punctured the right rear tire and were willing to have someone go right there and then to get a new one. When I discovered the tire was covered at another shop, they patched it so I could get across town to get it fixed. They spent 30 - 45 minutes, were thorough, transparent and careful to consider my safety. And after all that, they asked me to pay them NOTHING! They are located just next to another well known shop in town that would never do that. This is the place to go for tire and auto service...accent on service! THANKS JEFF!
My car died. It felt fuel related. Towed to Clay Dooleys for diagnostics. I was told it was MAF sensor. They pulled a $1000 sensor online and told me it would be a little over a grand to replace and that might not even be the problem. I denied repair. Questioned the reps about the fuel pump, injectors, and fuel sender and they said they didnt check it because the computer said MAF. Fuel gauge showed quarter tank but I truly felt it was fuel related. Picked up 2 gallons of gas in a gas can and poured it in. Sounded like gas hitting a dry tank. Primed a few times on start and the car was up and running. Turns out fuel sender was bad. Car is fine, just need to track mileage until sender can be replaced. I was almost duped into spending over $1000.00 on a part that is working fine. The sensor is also online for $55.00...The reps were nice but the service was terrible. I paid $69 for them to spend 5 seconds with a code reader and they didnt look for any other causes. I cant even be sure a code reader was used as the MAF sensor is working fine. I was lucky my observations and reasoning were correct and that I didnt trust Clay Dooleys diagnotics test.There was no true attempt to solve the problem for a return customer. Would not recommend.
I went for oil chance and wheel balancing. Overall a very good experience but one thing they forgot to do is to reset the oil change information on the car. I had to manually go into settings to make that change.
Identified a few other areas requiring repair which were essential, thanks for checking the entire car when conducting the oil change so could take care of all other aspects in a timely manner.
The staff were professional AND genuinely helpful. They had a cancellation and were willing to check my battery while I waited. They were able to obtain a battery, replace it, and get me back on the road in about an hour. The waiting room was pleasant and still made me feel safe during a pandemic. I also felt like their prices were fair and equitable. I would highly recommend their services to anyone in town!
I. Believe CD is the TOP auto shop in the twin cities. Employees are very professional and you leave the place with a feeling of confidence because you know they are honest, professional, and have integrity!!!
Very friendly. Honest work. Honest advice. I’ll definitely be bringing my other vehicles here soon and continue to do so.
A week ago CD replaced the rear pinion seal and changed oil in my FG150. I have driven 42 miles and the leak is much was now! I will take the truck in Friday and I hope the seal works when replaced a second time.In addition today the CD office staff is not following IL state guidelines re: wearing masks indoors to avoid spreading Covid. Please advise them to wear a mask as children are at a high risk!!!!
Had some expensive repairs, which could have been more but technician was careful to replace catalytic converter without damaging the rest of my aging exhaust system. They will tell you the truth and help you prioritize what has to be done and what can wait. Empolyees are very friendly and treat you well. Highly recommend!
Very good experience at Clay Dooley. I got a competitive price on 4 tires and am very happy with the tires and service I received.
As always, the staff at Clay Dooley Tire and Auto Service did a great job for us. Theyve been servicing our vehicles for well over 40 years and weve always been completely satisfied.
Amazing as always :) The people working here are always so kind and helpful! My car was in and out very quickly and is now driving perfectly.
Very happy with the prompt tire rotation service. Wish all tires had been aired to the same PSI.
Quick response...quality product...fast, professional service and absolutely fair prices!
After rotate and balance, found 2 lug nuts came off on rear, 3rd almost off. All lug nuts loose on rear tires. They replaced the 2 missing lug nuts and tightened them, but never got an apology. Could have been bad accident if tire came off.
Replaced front tires and aligned front end, Car corners better than before.
I have been using Clay Dooley for some time now and have found the folks there to be helpful and understanding of the outcomes I am looking for. This visit I had a slow leak in my tire. They got me in right away. Repaired the tire and got me back on the road. Their pricing is fair and they prioritize needed repairs to meet my budget and safety needs. See Bill at the front desk. He is the MAN!
Ive used Clay Dooley for a few years now. They are always professional and willing to explain any issues that may arise. I havent had any negative experiences with them and my car runs great.
We have been taking our cars to Clay Dooley for years. They are always friendly, honest, fair, and do a good job. When we had issues with our Atlas, Derek went to bat with the dealer twice for us to get work covered under warranty. This last time the dealer did not find the source of an oil leak but Clay Dooley did. We were able to take it to the dealer then and get it covered before our warranty expired. Very satisfied with our experiences here.
Great customer service and very reasonable prices! Ill definitely be back!
I can always count on Clay Dooley for all of my vehicle needs. Fast, friendly, professional service!!
I have used Clay Dooley for repairs for all of my cars and they do a great job. They are prompt, professional and fair.
I am disappointed in the service of my Jeep Grand Cherokee. You had my car for two full days charging me almost $1000 and there is still fluid on my garage floor. I am going to be inconvenienced again today without a car. I understand fluid leaks are sometimes hard to fix but I can’t imagine working on it for two days and still is not corrected.I recommended your shop to my niece whose car broke down on I55. You had the car all day and said they couldn’t find the problem. My niece took her car right to the Honda dealer when they got back home and he diagnosed the problem immediately.I hope you make this right . I am a widow and do not have a second vehicle.Janet Benson
They were able to get me in and my car up and running same day. Thank you Clay Dooley!
Love the fact that you have a shuttle for people like me that only have one car. That is a great asset for you. That will keep me coming back.
I went in for a mystery engine light, they figured it out quickly, checked to make sure my extended warranty covered it, found another issue I didn’t even know about, fixed it too, and I was back on the road. They were very friendly and professional not only to me, but to everyone else who came i while I was there. The waiting area is very nice and clean, and they offered drinks to everyone waiting. I always thought of them as a tire place, but I really think they may be my new ‘car guys.’
They were on the ball and very thorough! Kept me informed throughout the whole visit. I would recommend them to anyone!
Service outstanding, Derrick and Molly and the staff were great.
Technician diagnosis problem. Repaired the problem. Vehicle runs better.
Had a tire issue while traveling on the Interstate. Was able to get to Clay Dooley late in the day, shortly before closing, and they took care of the problem quickly and for a great price. Very accomodating and helpful and would recommend to anyone that lives in the area or needs assistance while passing through.
Diagnosed a challenging problem with our VW Jetta TDI - accurate and fast. We always get straight talk and very professional service from Clay Dooley, regardless of make or model
Had a tire blow out and was just able to pull in their lot before it was totally flat. I walked right in and within 15 min they had my spare on and a new tire ordered (could not repair the side damage to tire). Tire was ready the next day and a quick swap (15 min) and I was out the door good as new.
I will never go anywhere else for car repair while I live an hour of this place. Sure, Ive been going here for years but recently they went above and beyond and I am so overwhelmed by how kind they were. I took my car in for an oil change and to get some stuff checked before I took a week vacation in Virginia, turns out I was leaking oil and every step along the way things were coming up that was prolonging the process (which wasnt their fault). I was getting nervous I was going to miss my trip and they were doing all they could to ensure I could go. They were honest with me, gave me updates, and was sincere about the price, but however it was already past when we were going to leave and since they are AMAZING they kindly offered their loaner for us to take on our trip to Virginia for a week for no added cost because things were simply just taking longer than anticipated. They saved my vacation Im so thankful that in a stressful and expensive situation they went out of their way not for their own gain, but for the customer! Thanks again guys!
The staff was professional and friendly. They were sure to contact us in advance to get our consent and thorough in explaining what needed to be done to the car. Thank you very much.
Very prompt, courteous service as they repaired a tire. Very pleased!
Clay Dooley has friendly, professional staff at fair prices.
Oil change and air filter change and 5 tire balance and rotation in and out in 1.5 hours.
Even though I am new to the Clay Dooley their attention to detail was excellent, their service to the customer was very good, they did what they were supposed to do and they were prompt.
They did a great job. Explained everything in detail very helpful. Went above and beyond helping me. I will definitely go back for any service for my car and HIGHLY recommend.
Great business, very nice people to deal with.
We brought my daughters 2007 Toyota Camry in for a diagnostic evaluation of some problems that were happening with the transmission. They were very courteous to her upon her arrival and explained the problems she was having. They called me once they had an idea as to what may be going on and needed to re-flash the system as there was a technical bulletin that explained the same problems. Tray was very prompt and honest saying this may or may not work but that the chances were favorable for this to fix the problem but would not know until they did the system re-flash. Tray called me back within 2-3 hours stating that the re-flash did the trick and the car was tested and ready for pick up.I was extremely impressed with not only how fast they were able to do this but also the cost was very reasonable.I would recommend Clay Dooley to anyone that is in the area as I know where I will be going in the future with any other troubles!Thank you again Tray for your awesome service!!
We have been taking our 4 cars here for approx 3 years and I am always impressed with service and helpfulness!
Great services always in and out in under an hour had a new tire pressure monitor sensor installed
Professional, courteous, employees. Easy to work with and work quickly to take care of customer needs. Will definitely be back again.
Called last minute to get an alignment and the team was very accommodating. Not only did they perform a tough album they did it with a smile. Thanks Bill on the rack!!!
My wife showed up with a leaking tire on our Forester. They squeezed her in right away, plugged the tire, and got her back on the road in about 30 mins. Since we originally purchased the tires from them, the repair was no charge.
Always friendly service and competitive prices
Always there when I need them even at a moments notice!!!
I was very impressed with every aspect of this experience.
Excellent customer service, picked out great tires on the spot, and did the installation and alignment quicker than expected. Friendly and professional guys, classy waiting room, and super convenient shuttle service. Thank you and I will definitely recommend to others!
Professional, honest and genuine. Highly recommend
Ive known this team for many years and have consistently found them honest, trustworthy, professional, reasonable and overall outstanding.
This is a great place to get top notch service! Everyone is friendly and attentive to all of one’s needs. Highly recommend them!
Service was excellent. I was able to easily get an appointment that fit in with my schedule. They had the work done quickly. The staff are all very knowledgeable and friendly. I definitely recommend Clay Dooley!
Repaired my granddaughters tire quickly.
I always have a good experience with Jeff and the staff at Clay Dooley. I have done business with them for several years, and theyre quick, responsive and professional.
Friendly and professional staff - Derek is awesome!
Thank you so much Clay Dooley... you researched and found that what was wrong with my car was actually covered by GM!
Had to have my car towed here after hitting a pothole and was quoted $870 for a new rim and tire. Discount quoted me $406 for the same rim and tire but I decided to get 4 new aftermarket rims and a new tire for $711 from discount.
All in one day Clay Dooley Tire fixed a wheel bearing that was going out, put on 4 new tires and changed the oil in our daughters car. They are always professional, they are quick, their business is clean, all staff is friendly, helpful and they are spot on with the estimates they give!
Quick and easy. Professional and friendly
Excellent service! Very fast and a great price!! Very satisfied and will return for more service in the future!!
The personnel were pleasant to work with, quick turnaround
Good value and great to work with. Very upfront and honest in what you need, what it will take to get it fixed and when it will be done.
The staff at Clay Dooley Tire exceeded my expectations! I will return for my next tire needs!
Emergency tire repair; handled promptly without appointment, thanks!
I had a flat tire and dropped the tire off for repair. They made the repair and scheduled a convenient time for me to come back and replace the repaired tire on my truck and return the spare to its place.
They did a great job
Fast and friendly service.
Wonderful experience! Excellent service and very friendly!
Took two vehicles here in a span of 2 weeks. Both had a large amount of oil on the inside and the outside of the vehicles from the workers getting in and out of the vehicles. In one of the vehicles it was so deeply embedded in the fabric that I had to pay for it to be professionally detailed to get it out.Based on the amount of oil on the inside of the doors and center console it is clear that little to no effort was put into not trashing their customers vehicles.I went in to speak with the manager to show them all of the photos and one of the vehicles that still had oil all over it. He was not available when I was there, I provided my contact info for a callback. It’s been 4 days and I have not heard from him.I’ll absolutely be going elsewhere from here on out and you should too.
Theyre so nice, we wont go anywhere else! Biggest thing they are HONEST !!
Simple rotate in balance perform quickly Honestly good people
Go in for a oil change and tire rotation leaving with nothing wrong with my car and come back to my car siting in the parking lot of the place to my tire pressure sensor on and air leaking out of my back tire! I
Great experience... Impressed with their detailed report and updates.
Awesome service, quick turnaround.
As always, best service ever!!!
Great service. Very knowledgeable.
Very good experience!
Was very happy with the service that I received .
Great service