Rick and everyone were excellent in what they do, and I would highly recommend their service and professionalism. The 3 star rating instead of 5 stars is because of cost. I understanding paying a bit more for quality, but I cant justify $3k to fix an oil pan gasket leak, even if it werent a 13 year old car. If I did all the work they recommended at the price they quoted, it would have exceeded what I paid for the car 2 years ago.

Great dealership experience. Easy to book appointment online, including requesting a loaner. Checking in is always fast and efficient. Appreciated getting sent a video of the vehicle systems inspection. Price is always high, but when taking care of a newer car, I prefer to pay the premium to ensure the work is done to factory specs.

I went in to have new wheels and tires put on my vehicle, I had ordered them already and the tires were already mounted and balanced on the wheels. When I made the appt I was told it would take up to an hour. When I dropped of the car I was told up to 90 minutes. It ended up taking more than 2.5 hours. That’s really unacceptable and no concessions were made. My previous experiences at Motorwerks have all been positive. This one was tainted by the needless waiting

Check engine light came on and I was going on a short trip. Service got me in quickly, diagnosed the problem as a software bug. They upgraded the software and the car runs better than ever. Service visit was covered by warranty I found out.

I worked with Rick and he was very responsive and upfront. I didn’t feel pressured to pay for car services I didn’t need. I felt like I was working with a close friend that had my best interest in mind. He was able to find me a deal on tires which was a huge bonus!

I love the service that I get. Nic Krane is by far the nicest service manager that I have ever dealt with. Quick on reply’s and keeps you informed.

I always get excellent advice from my service advisor Loren. He tells me what needs to be done now and what can wait until my next service. I really appreciate this honest approach and that is why I bring my car here.

While I received very professional service, I could not believe the ridiculous situation I was put in. Because I serviced my vehicle out of town during the pandemic (I live three hours away from the nearest bmw dealership) I had to pay almost $100 for them to update my file with the new information so I could continue using my prepaid maintenance plan. Seriously? That seems pretty greedy especially when trying to do the right thing in the middle of a global pandemic. Shame on you BMW! My service rep was as kind as could be. I’m looking for a new car in the next 12-18 mo and that Audi S5 is looking even better.

Excellent service! Service manager Loren was very helpful and fully explained what they diagnosed and the cost. They found two additional issues with my vehicle and gave me the option to repair it or not, without pressure. They made all repairs and my vehicle was done in 5 hrs. I live in a small rural community and am used to quick and quality service because I know the mechanic personally. I feel l received that same service at Motorwerks. Thank you

Top quality work. Efficient. Professional. Nic and Brian are outstanding. Highly recommend.

I’ve been a satisfied Motorwerks customer for several years. Everyone in the Service Department always seems to go out of their way to be friendly and professional, and to provide top notch service.

A drain on the battery to where the car would not start, if left sitting for 24 hours. Service was good as it started with Lucas, who met me when I drove in. He listened to me about the issue and then informed me on what would transpire in order. They found the problem in two days, which is not a long time for this type of problem. They also allowed me a loaner car. This issue was not covered under a warranty

Friendly, fast—showed cars in making sure J had transportation during wait.

Awesome. Craig Thompson my service guy, as always, was friendly, professional, thorough and caring. He has been my guy at the dealer for 20 years. He is like a trusted friend. Together with the rest of the experienced staff they did an awesome job in a timely manner.

Service was fine, but tech should have at least put things back in the storage cubby when done. And after $500 battery and $100 oil change, how about running it through the car wash? And please someone at bmw come up with a fix for the 3G connected drive phase out issue.

I liked that they told me everything that was wrong with my car and made recommendations to improve my driving experience. I dont like that I had parts that I need replaced, liked gaskets, and the labor was more than 10x the cost of the gaskets.

The service was done in a timely manner while I waited and I really liked the inspection video I was sent!

I really like all of the staff & they are extremely knowledgeable, helpful and give me excellent customer service so I feel bad giving only 2 stars. My problem lies with the cost of the repairs. I do understand I have a older BMW however in this economy and the state of people getting back to work after the pandemic i feel it’s ridiculous paying $2000+ in labor when the parts are $200 or less & that is the issue I have.

Warranty replacement of right rear taillight unit. Scheduling was easy. Service Representative was efficient and professional.

Let me just say the service manager that assisted me was professional and genuinely concerned about the issues with the car and me. I apologize for forgetting his name but BMW can look on the computer and see who helped me. This is why I buy BMWs because of the excellent service and one on one with a real person. Keep it up and I will continue to buy the best automobile in the world.

Had a very professional experience with my advisor Rick Larsen. I used to be a long time bmw owner then switched to Audi. I was somewhat gun shy going back to a bmw but my experience with Rick at Motorwerks was a good one ! I definitely would recommend him to anyone .

Hello. I would like to express how professional of a sales experience I had. I would highly recommend Andrew Nylin as a Salesman. He is genuine, honest, non pressure and provides amazing product knowledge. If you are looking to buy a BMW definitely see Andrew for your purchase!

Services were done in a professional manner live video walk through for the techs inspection is a great touch.

A fantastic team that is very client service oriented. They saved our cross country vacation, and I greatly appreciate it. If we lived in Minneapolis, this would be our go-to dealer for service

Thorough and knowledgeable about my car.Hussam kept me informed.

The overall experience with the service department is very good. It is surprising how expensive repairs are every time I bring my vehicle in. The vehicle has approximately 70k miles and the number of major repairs is very high. I have never owned a vehicle that has this many expensive repairs with relatively few miles. I love the feel of the BMW but will be hard pressed to purchase another BMW given the major repairs necessary to keep it in good working order.

Friendly and knowledgeable staff. No complaints. Will be coming back for future service.

I trust these folks. They do a good job. Everyone is polite and helpful.

Service Advisor Spencer was able to expedite my repair and preventative maintenance. Highly Recommended.

Great service all around! Loved the new video update!

They worked with my warranty company and completed the work ahead of plan. Advisor had to be on hold with warranty company for an extended period of time but didnt complain.

Nic was a pleasure to work with. Everyone I came into contact with in the service team was great! Thank you for your help.

Great service! Service adviser excellent staying in touch with you on car.

Enjoyed working with Rick S. as always. Great customer service! Thank you!

What choice do you have? You have to use a certified service center or void the warranty. I had an appointment but it still took 2 hours for a simple oil change?

Great service advisor!! Great technicians!

Work was done in a professional manner, both the arrival and departure.Cost is extraordinarily high, but all is justified by the initials BMW.

Andy was helpful and asked good questions, and was able to work well with a frantic customer. Good work! Will recommend to my friends.

I have bought 4 cars here and had all services done here. Always had excellent experiences.

Amazing service. To repair my oil leak, they had to remove the axle but axle was frozen. They worked very hard to save the axle and succeeded saving me a bunch of money. Thank you!!!!

Nic Krane is fabulous.

Thank you for all you do! I appreciate your professional service and kind employees at Motorwerks!

Excellent service by technician. Gave me confidence that the diagnosis was correct and repair was thorough.

Nic Krane, my service advisor did an outstanding job of helping me with interval service on my 2017 BMW. He answered all of my questions and got the car back to me when he promised. The person who rescheduled my appointment talked me out of using a loaner because that was outside company policy, then the service was supposed to take longer than originally scheduled so I was stuck in the waiting area longer than anticipated. Fortunately, Nic shepherded the car through service promptly.

Work done thoroughly and on time. Appreciated the complimentary car wash.

Provided a complete diagnosis as well as a valuation on my X5.

Fabulous people, great service. Customer for 18 years.

Needed to order a part for my repair which was diagnosed immediately. Part arrived the next day & problem solved.

Motorwerks did an oil change on my 3 series BMW. They forgot to replace the O-ring. Oil leaked all over the engine and the driveway. 😖

Andy did an excellent job explaining everything!

Tony Stoy and Rick Shulenberg are fantastic! Highly recommend!

Best service best experties

Checked tire that kept losing air (new tires, less than 1500 miles). Fixed without charge.

Pleasant staff that appreciate the brand and an excellent sports car.

Staff was prompt taking in my car, professional, and helpful.

Timely and careful work

Efficient & quick general LOF service

Motorwerks helped me get scheduled maintenance within my 5 year maintenance contract on short notice.

Great service from Lauren and his team

Excellent work abs extremely professional

Replaced it defective air bag.

Finished on time. Shop supplies charge seemed high for what was done.

Genuinely good people!

Very good and very expensive

My car buying experience with Shawn was fantastic! This includes on the ball, post sale support with any questions that I had. I would highly recommend working with any of their staff, as they are all very friendly, fair, and professional!

In time and good service

Always fantastic and reasonable.

Outstanding customer service.

Needed maintenance found on previous visit.

Quick and easy

Had my 99 BMW gone through and I think they got everything pretty much done except for a few things and well figure that out in the future thank you

Very professional

Fast, friendly service....very professional

Great staff. They explained everything that they were going to do to fix the car. The repairs was done in a timely manner.

Very knowledgeable! Had a few questions actually about warranty and service on my CPO and Hussan was helpful, friendly and will definitely go back based on his service today!

Replacement of lightbulb

Excellent service

Very good, but no courtesy wash.

Replacement of sensor

Great

Always courteous and timely great at explaining needs and repairs....!

Spenser gave us excellent service

Great service with respectful employees

The best!!!!!!