Went to this location in Bloomingdale to add a line to our wireless plan and upgrade my old phone, Nathaniel Rivera was the rep that assisted us, he was absolutely amazing! He was so polite, very knowledgeable, and helped us get all set up with new phones. He invited us back for any questions we may have or if we needed any help in setting up our phones. He made the experience so great I would absolutely visit this location again and I highly recommend this store. Excellent job Nathaniel, you have great customer service skills, and should be recognized for this, keep up the good work! 😉

My husband and I went into this location to upgrade his Galaxy S10 to a Galaxy S21. First, the rep tried to get us to leave by telling us there would be an extremely long wait time. After a different rep addressed our concerns and let us know that he would stay to help, the first rep decided to help us. This rep completely lied to us about a fake $700 trade in promotion if we paid off our phone and purchased an accessory. He then said the phone we were purchasing was “faulty” and could not be sold. I called customer service this morning and they advised that there was no such trade in promotion. We obviously would not have paid off the phone and used Next Up to upgrade if this rep would not have lied to us. I would highly recommend a different location with more knowledgeable employees.

The manager ( Senja) and staff (Nate) was amazing to deal with. They took care of me and made porting my numbers over from Verizon. This store should be the one you go to for anything you need for your att service and phones and customers service. Ask for nate and senaj.

Switched from xfinity to AT&T and the manager here is simply a delight to work with. She is very patient with the older folks. A little token of our appreciation is on the way. Thank you AT&T

Our rep Isaac, was extremely helpful and polite. He answered all our questions and found us the best deal we could get. His customer service made the transition to a new phone provider easy and reliable! It is usually a headache but, this time it wasnt! He definitely goes above and beyond for his clients. Great customer service!! Thank you Isaac!!

First and foremost I do not do Google reviews but this store deserves one.After having the most terrible experience in a previous store, we are happy we found this location. Walked in Saturday and were greeted by the store manager. She set us up with a representative right away and even got my elder mother a mask because her mask ripped. The fact that this store even had masks to give to customers is a plus in my eyes. Joe is the guy that helped us and his energy and overall knowledge of products was very helpful. We walked in for just one phone but walked out with 3 because we decided to port two of our lines over. The whole energy in this store was very uplifting. The manager was walking from customer to customer and making sure everyone was being helped. At one point she even helped an elder woman to her car. It’s good to know that there is still humanity left in this world. Joe and senjaya, we tried the smoothies and it was delicious. We will be back to port the rest of our numbers next month.Gina

I’ve gone in on two separate occasions and Senaj has helped me both times. She’s amazing, great personality and very knowledgeable. Store looked great and I was immediately greeted. The best part was that she solved all of my problems incredibly fast. Thanks again!

We went to the AT&T store to change plans for existing phones, and the rep lied to us about the programs, the costs, and eligibility. It has been days and many hours trying to fix the mess they created. Service couldnt have been much worse! Another customer in the store was apparently trying to fix similar problems caused by associates lying to him as well.

They didn’t want to bother helping a customer from a corporate account and suggested going to Best Buy that has no ties to the corporate account involved. Very unhelpful and unprofessional.

Great experience! Joe was the best he fixed all my problems and was great to work with! He answered all of my questions that apparently no one else could. If you need to do anything with a phone this is the store!

Super nice and found me lots of savings from our old plan. Even helped out with my two noisy kids keeping the happy. Awesome experience.

Ported my gf to my plan today and I must say the staff here was so helpful and friendly. The manager is very bubbly and sweet and Daniel was super professional and knowledgeable about the technical questions I had regarding my new phone.This store is always very busy but the wait is always worth it!

I upgraded my iPhone 8 to a 12 and due to my age (ha) plus my lack of love for technology, I needed help in transferring all the data. I stopped in the Bloomingdale AT&T and was greeted by a friendly sales rep, Joseph M. Joe was not only very informative, helpful, and willing to aide my senior moments with clarifying directions, but he was such a pleasant person to talk with. It was so refreshing to receive such amazing customer service. Thanks Joe!! I really appreciate it and wish you the best of luck in your future endeavors!

Daniel our rep was AMAZING!!! Great service and very knowledgeable. He is the reason we came back today for another phone!

Terrible. I did not have a choice for the one star or else Three days three trips and a 3-5 minute job. But waited for over 35 mins and walked out twice. Waited 50 minute third trip and then got attended to. The guys were waiting on their customers and while the uploads or activities were being done they were attending phone calls and using their personal phones. But no one had the time to attend us. At the end instead of attending us, he went to help a customer that was already being helped. We had to speak ip to be noticed and taken care immediately after that.

Senaj is the best retail person that I have ever had tbe pleasure of dealing with. She walked me through the my phone plan and saw that I qualified for a better plan and switched it over for me. I was very hesitant because it seems like when ever I make change to my plan the billing is wrong for a few months. She said if I had any problems when my bill came to come back I and she would help me. I did come back in because the bill I had was wrong but it was for service prior to her changing my plans. I thought great how can I fix this now and she sat right next to me until the customer service department had corrected the issue . This tool being transferred several times and over an hour but she gave me her undivided attention. She is very helpful, professional and very knowledgeable about the promotions and products that they sell. I am very thankful that she was the person I got that day.

We went to AT&T in Bloomingdale. Issac gave us excellent customer service. He spent a long time with us answering our questions and getting us the right phone and service to meet our needs. He was friendly and accommodating. He was so knowledgeable and amazing at his job.

Wow. What an experience. The manager Senjay (I’m positive in spelling your name wrong and I apologize) greeted us as she was multi-tasking helping 4 other clients. One of them was quite impatient and needy and she handled it like a complete professional and made everyone feel welcome and important.This woman seriously deserves acknowledgement and a raise. My son and I were activating new phones after leaving Verizon for many years and what an exceptional experience. Everything was smooth and seamless. Never had such a pleasant visit at a phone store. Thank you for your help and hospitality. Keep up the great work.

My Sim would be undetectable every couple hours or days. the rep was fast, helpful and knowledgeable.

Staff is very friendly and helped me out with everything I needed in and out!

It took long but only do three phones but I was at the store for about 2 hours and it is a good place they give u the best options to pick and what to do for the best for your phone and save money. Not only they are helpful but they are so hard working people I recommend people to get their phones here and cases and Chargers and speakers and more thank you so much AT&T🙏

Worst experienced so far! We tried to contact them to ask questions why our bills was so high but they just make excuses not to talked to us! There representative is a liar! No good!

This place is awesome, their employees are second to none! They take the time and figure out everything I ask for. I wouldn’t go anyplace else. The manager Senaj helped me so much! She’s a rockstar!

Staff at the store is top notch! They are very down to earth and caring, making sure their customers are very statified. They have GREAT personalities, makes the experiance much more positive. The knowledge of the devices and plans are unbelieveable!! If you want an amazing experiance ask for Joe or the manager Senaj.Totally 10/10 would recommend this store.

I just spent time with Antonio in the Bloomingdale Illinois AT&T store outstanding service my AT&T phone went completely dead when I was on a business trip for 2 days and he took care of me help me set up my new business phone all I can tell you outstanding and very patient with the old man. Regards Dan Palmieri

You can only pay and buy.. otherwise call the costumer service

I really dislike going to an AT&T store. Or I should say I did until I was stuck in Elk Grove Village Illinois. I was out shopping and needed a new phone so I pulled into the store in Bloomingdale Illinois. I am a truck driver so my phone and my time is very important to me. I walked in the door and was immediately greeted by Liz. One of the absolute best sales reps I have ever dealt with. The best AT&T store experience Ive ever had. The rest of the team there was also great and they all worked cohesively like a happy family. Absolutely great environment. But my personal experience was with Liz and after taking her time to make sure I had all the best and most cost-effective options in place, I understand why she was asked to move there. Thank you so much Liz. You are awesome at your job.

Switched over from verizon, Danny and Joe were a delight to work with. They were both very funny as well. Made the 1 hour data transfer fly by fast. The manager senaj went on a starbucks run and even offered to bring me one. Overall one of the best experiences. Thanks bloomingdale crew!

Little bit of a wait, But for one guy move fast.

Sent me straight to a customer service professional when all i wanted to do was get the order status of my phone?

One of the friendliest staffed At&t. They are awesome!

This is a great store, the staff is extremely helpful and friendly.

Got this one.. I’m from Canada so was very good deal for me

Isaac went above and behind to help me with curbside pickup. He made great, memorable conversation, put on my screen protector for me, and brought out options for a variety & choice of products. It was great being able to connect with someone so genuine and authentic during this time of isolation and social distancing; made a lasting impressing on my day/week. Very grateful for this experience and his kindness and willingness to help. :)

Handled all my problems quickly. Thank you Senaj for the fast service.

Was 3 employee at work, but just one was speaking with the customers, 2 other employees just sitting in the back room, 3 customer in the line, I was waiting 30 min just to speak with someone, one person was waiting 45 min, and just let did get any response. terrible service! Manager do something with it!

Great customer experience at this location and Senaj was so helpful and informative with all the questions I had. Thank you for your time and patience with me Senaj!

Went in there close to closing time on Christmas Eve and gotta admit, wasnt expecting to get the greatest service. Senaj totally surprised me by taking her time and setting me up with a new account. I am now in a better mobile data situation for less than I was with my previous servicer. We had to wear masks (Covid), but you could still see a smile in the eyes. Thank you for a pleasant experience and restoring my faith in good customer service. Happy Holidays Senaj and AT&T!!!

Went in today to get a new phone & Liz the manger was amazing. Isaiah is the one who helped us & he was great. They really took their time w us. They made shopping for a phone easy. I’d definitely be going back there when needed.

Senaj was able to answer every question I had. Very knowledgeable and respectful.

Senaj is wonderful. She is very helpful and professional.

This guy Antonio is better then advertised. So glad I was sent here to see him.

I walked in to the At&t store in Bloomingdale looking to see if I could possibly switch over to At&t since they are always sending me offers in the mail. As soon as I walked in the store the lady who seemed to be the only one working there at the time looked at me but did not greet me so instead I said hello to her but no response back (she definitely heard me). There was only one customer there so I decided I would wait around. However the way this lady was talking to the customer with an attitude I immediately decided that I did not want to deal with this ladys attitude. In addition she never even I acknowledged me the whole time I was there so that really should had been my first sign that this was a mistake. She left such a bad impression on me that not only did I felt I needed to write this review but now I wont even consider switching over to At&t because of her. I hope this is not the way she always treats customers.

Great service! I highly recommend Carlos. He was absolutely fantastic!

Just be prepared if you are going there for new line or switching to at&t. Reps will lie to you about not having activtion fees and $400 credit. You will end up gettin all tose charges on your bill and never find them again. I was nice enough to give the reps my business driving 15 miles away from my house in return he never picked up my phone. I dont know if they are trained to do that. They will lie to you and ghost you once you are trying to reach out to them. I had to call corporate to get it resolved. I hope area manager ely read this review and atleast coach his team about honest to their customers. After I shared my fraustation with store manaer Elizabeth Lopez, she didnt do anything about my concerns. I tried reaching out to her via email, after not getting response I tried callin her again, but since they knew my number through caller ID the were transferring my call to the central customer service number without even telling me that I was being transferred. Also they will add insurance on lines even if you tell them you dont want that beacause they care about making money not you. Good luck if you visit bloomingdale at&t.

Awesome store with a very knowledgeable staff!

Great sales staff!! Liz was very helpful, patient & went above & beyond resolving my issues, explaining in full detail & making sure I was completely satisfied before leaving. ^5

Professionalism, expertise and excellent service by the manager Marquis made the entire process comfortable and a great experience. It took about 2 in a half hours to fix the issue I had had coming in, and he was very patient 5 STARS to him. I highly recommend this store they definitely want you to leave happy!

Antonio is the best periodT!

Best customer service ever very professional

Customer service at this location is excellent!

ANTONIO WAS WONDERFUL BOTH CUSTOMER SERVICE, EXPERIENCE, KNOWLEDGE AND PATIENCE

We went to this location to get new phone as we walked in gentlemen name Isaac welcomed us and helped us we are leaving happy excellent customer service from him. Highly recommend this location Isaac was very helpful and kind.

This will be my new go to AT& T store. Liz and Alex made purchasing a new phone and changing my package pain free and stress free!! They were extremely nice and helpful!

Please allow me to acknowledge the staff at your AT&T office in East Army Trail in Bloomingdale IL . Austin and Isaac readily greet us with a smile when we came in. We did not have any business to give them since we already sign up via phone but they so patiently assisted us. They helped me sign up for auto pay and install my newly purchased Iphone7. They even answer all our question on how to use the phone. Austn & Isaac very knowledgeable and informative. Their Boss Marquis is also very kind and helpful. I am pleased with the quality of service and I will recommend this store to my friends and family. Overall the quality of customer service is Excellent!

The store had just closed and Marquis let me in to help me while he was finishing up with another customer . Zulemel (I hope I didn’t mess that up) was so fast and knew what she was doing. They were both so helpful and really knew there stuff and went out of their way for me . Thanks you .

I was in this store for 2 hours transferring to AT&T. However, that wasnt the stores fault; what I needed done was unusual and took a while. The clerk, Bill, was impressively helpful, managing to simultaneously help four different customers with four different issues without delaying anymore than necessary. Frankly, he deserves a raise. While things didnt go as planned when I arrived, I was nonetheless immensely pleased with the service I received.

Nice people

I came in because my screen was cracked & my phone was out of sorts. I was really overwhelmed & needed it fixed ASAP!! Marquis was so extremely helpful & patient walking me through the claim process & setting up an in home visit to get my screen replaced the very next morning! Awesome!!! Hopefully the replacement technician is as smooth as Marquis!!!! Thank you!

I am so fortunate to have walked in to this location today.Marquis is one of most patient sales associate Ive ever met. I was having a bad day, filled with a lot of anxiety about opening an account with AT&T; I had never done this before. I could not have hoped for a more knowledgable associate to ease me into establishing an account.Its awesome; in terms of sales, Marquis is not just concerned about making a sale or service - he takes the time, gives that extra effort, making sure you have as much information as possible - hes not just pushing sales.

Liers. Be careful. They added 15$ a month insurance for my phone, without my consent. Be aware

You need a kiosk for bill payments. Some of the employees fill the same way !!!!!!!

Fast friendly service!

Marquis, the manager, went above and beyond to help us in the store. He actually stayed an hour after closing to make sure we were all set with all the issues we came in with. Outstanding customer service.

Very knowledgeable and friendly staff. AT&T should be proud of your team in this location, excellent customer service. Will recommend this Branch to my friends and family.

I was in your store a week ago because my charging port on my phone broke and I was a long way from home . I want to personally thank Marquis for going above and beyond for me. Marquis helped me back up all of my data and helped me set up my old music phone so that I could have service while I was on my mini staycation. Another shout out to Isaac for helping me along the way. Thank you both, forever grateful.

I signed up for service at the bloomingdales location and I was helped by a associate named marquis he was very polite and went above and beyond to help me and my family out when he didnt have too I will only go to this location because how great marquis is he genuinely cares about his customers

Very hardworking guys. Always makes everyone who walks in the door feel welcome and tries their best to help you out with anything you need.

The customer service is outstanding. The focus is on ensuring you get the correct device(s) and the the correct service plan(s) when you need them. All of the reasons I left AT&T 12 years ago appear to be resolved. Thanks Chris and the rest of the staff at this location!

My wife, Desi, and I came in to add a line to my account. Austin was awesome, knowledgeable and up to date on the promotions. Efficient and friendly! Highly recommended.

I always have a good experience going to this store! Friendly staff that are knowledgeable!

Sat on hold for over an hour. Gave up.

I visited this location in hopes to find a new location in the area. I will say I was very impressed with the manager Bill’s professionalisms and reserve. He was very knowledgeable about all the questions I had in regards to their products and plans. I do intend to return to this location.

Absolutely accommodating! Walked right in at the time of closing and they STILL took care of me. Resolved my phone issue to boot! - in record time!

Thank you for helping me resolve my email issues Marquis Russell. Much appreciated

Special thanks to Fouzan for his service. He stayed back after store closing hours and made sure my service is up and running. Keep up the customer service. Definitely recommend to everyone! Thank you

Marquis and his staff were great! Made me feel comfortable and explained everything in detail.

This is the worst wireless provider. I bought a samsung phone,which is still under warranty. The screen is literally falling out of its socket. Otherwise the phone is perfectly new. They said the only thing I can do is send it to them(2weeks) without a phone or pay 100.00 dollars for the deductible for insurance claim. What a scam.

Marquis, manager helped me with changing my service . Customer service is high level . Very helpful .

Marquis was so helpful, patient and knowledgeable. I would recommend Marquis at the Bloomingdale location

The Manager Marquis & entire staff were extremely helpful. Thank You for a wonderful experience...

They are super friendly and super helpful highly recommend this location great all around service

Marquis is amazing helped me out of a jam. One of the good guys.

Your store sucks. Your employees suck. Regardless of if the phone was bought through you or not, we pay for cell service through you. Asking for a sim card for a new phone is something your dumbest employee should be able to handle. Go grab one off the stack and hand it over as service is paid for. I can handle calling and activating it. If your ability to provide customer service disappears the second you know theres not a commission involved, go get a different job. Save yourself some time and frustration by going straight to the corporate store!

Very friendly! Felt welcomed went on March 6th to do the att switch! And omg can’t express how happy I am! Very professional and just kind! Keep up the customer service guys! Answered all my questions!!! Definitely recommend to everyone!

I went in on Tuesday and spoke with Marquis - he was knowledgeable and friendly and very easy to speak with. I need 3 already bought iPads to be registered to my account. Marquis tried multiple steps to make this happen but to no avail. He then called over to the AT&T in Stratford to see if they could assist me since his system was having issues. He took the extra step to help get me properly taken care of even though he had a full line of customers and was the only person in the store, all while still kindly greeting customers and helping. I went to stratford and they had the same issues, but Alex and Liz also tried very hard to solve me issue even called into customer support, charged my phone while we waited and let me use the WiFi connection to have better service since i still needed work calls. Still it was not able to be completed. I went back to AT&T on army trail on Thursday and saw Marquis again. Still received the great customer service I expected and this time he resolved my issue and even helped me charge the 3 iPads. So while things are always same day I have to say I am VERY PLEASED with the way all the employees handled everything. Thank you all.

Amazing customer service, I’ll never go to another AT&T store again.

Great service. Smart, friendly, and accommodating. Thank you Marquis and Austin!!!

I have never been treated so poorly in a retail environment in my life. Their manager, Bill, was unprofessional and uneducated. When I asked for his district manager he gave me the email address of a person that doesnt work for ATT. This man should be fired.

I had an issue with a phone that was previously an att phone. They were helpful but then turned out they didnt solve my issue

Stopped in for questions on my phone. 3 employees working, 2 each with a guest and the 1 that greeted me asked what I was in for and when I said I had questions on my plan, he said he had to go in the back for conference call. I then sat waiting for 1 of the other 2 employees to free up. Respecting the other guests time, I sat for 15 min before asking one of the other 2 gentleman how soon they thought it would be and they seemed to confused as to why the other guy wasnt helping. When I told them he had a conference call they said, oh yeah, conference call and let me know it would be about 20 mins more. This place has horrible reviews, I figured I would let the next reader know- they are valid. Maybe Ill try a different location or switch from AT&T all together.

I wish I could give it zero stars. This store has the worst customer service Ive ever experienced in my life. They made what shouldve been a simple, enjoyable process a living hell.

What we were told we were getting and what we got are two different things. The alarm system didnt get installed because they blatantly lied to us that the $59 deal would work for our house, after a visit to the store to ask outright if it would fit a 2800 sq ft home with over 40 windows, NO! The installer told us what we were promised would cost an additional $1200. Im still weeding through my first combined cell bill to see what else they charged us for that we didnt request. This Authorized Reseller store needs to be closed by AT&T.

Such a quick and awesome experience!

Poor customer service!! My wife try to fix her phone and the employee sold her another for 650$ (commission). Schaumburg att branch fix the old phone in 2 minutes!!!!

Awesome service quick and straight to the point.

Need to get all employees on board (even the ones on the phone) what to do with old equipment...I got the run around Thank God it was before gas prices up....and I always liked AT&T

There is only 1 employee on weekends, why is that when the store has many customers?! Do not come here if you care about your time because you will wait for a long time

Marquis was amazing!!!Thank you for all your amazing help!!!

Was very kind and helpful!