Had a wonderful experience. The customer service that I received from Dennis and Kim was excellent. We went in with an idea of what we wanted and shared it with the two of them and they were able to show us a few different selection. We did end up purchasing a book dining set.
Forrest made it such an easy and stress free experience to purchase a mattress for my teenage daughter. He put us at ease, was personable, professional, and very knowledgeable. We felt like he wanted us to be happy with our purchase (not like many salespeople who seem to just want to sell something). We found the perfect mattress at the price point we wanted.
The staff was great, they were attentive to our needs. My relatives foundthe product they needed at a good price. also, the quality of the furnitureis good. we are repeat customers for the reasons stated above.
Sales guy was great, delivery was great. I would buy furniture there again. 5 stars!
Awesome service all around. One of the best customer services I have received. This is definitely my new go to for furniture. The prices are a little more than some places but you get what you pay for. If you are a smart shopper you can walk away with some luxury pieces at great prices. Megan was such a delite and so helpful! I had my toddler with me and she was very understanding and attentive. 100% choose Becker!
Sadie was wonderful to work with. Answered all my questions and was very personable and helpful. Would definitely recommend working with her! All the staff were very friendly!
Super helpful staff (Forrest) that was very thorough. Effectively conveyed all of the sales, deals, stock, and details on every piece of furniture that we were interested. The store was also very clean and well organized. It helped that all of the furniture was arranged by category.
I received great service from Dennis at the Blaine location. This was my fifth furniture store today. Dennis helped me find what I was looking for and had my vehicle loaded up with the floor model, on a recliner that was not in stock, within 25 minutes of entering the store. I’ve bought a number of items from Becker Furniture World in the past and have always received great customer service.
I’ve been to almost every furniture store in the Twin Cities and my last stop was the best stop!!! I never thought searching for a girls bedroom set would be so difficult. Becker (Blaine location) came through big time! Great sale but honestly the best part was the staff!!! Ben, Ryan, and all the associates went above and beyond!! They were not only informative but we had a good time!! Who has ever said they had a good time in a furniture store lol. My friend knew…she recommended that store particularly. They stayed well past closing and loaded items on to my truck!! They were amazing!!! I will definitely go there again and recommend to family and friends!!
Customer service was great! Even being short staffed I received the attention I deserved to make the purchase we needed for our home. Donald was attentive & great at checking in on my progress without the typical salesman pushiness. I would definitely go back to Becker in the future because of my experience!
Dennis and Heather were FABULOUS!! Customer focused and so helpful! I just moved back to Minnesota from California and am furnishing a new home and Becker is the only furniture store we visited that had inventory readily available for delivery! Both Dennis and Heather were hilarious and made my shopping experience a joy! My only disappointment is I couldnt find a dining and bedroom set I liked to add to my purchases! THANK YOU Becker for investing in Dennis and Heather! They deserve a raise!!
Great selection of furniture and great customer service. Sadie assisted with our questions and finalized the sale. We were looking for lounge chairs and ottoman and found what we wanted there after looking for months. I could have gotten custom made seaform green or aqua blue lounger/ottoman but the delivery was 6 months out. Unfortunately, we are too far out of there range for the free delivery. Fabulous Memorial Day discounts.
Kim was so sweet and helpful when we went in to buy a mattress for our son! She gave him treats while we waited and was just so kind. I would go back just to work with her again!
Ryan was amazing in the mattress department. He was very knowledgeable and helpful. He guided us to exactly what fit our needs! Thank you Ryan from Becker!
Quick, fast and friendly at Blaine location!! I wish I knew my sales guy name, he was the best and makes me want to come back and purchase more items!! Must be southern charm, since hes from Texas!!
Sydneys vision differed from what we were thinking, but we are so happy we listened to the professional! Her vision and knowledge made our experience stress free. She continued to tell us not to buy it unless we loved it and with her help we definitely love our living room! Will be returning for her help again!
Our sales person Donald Gurley was great. He kept checking on us as we were looking around but not pushy at all.
Hi I was assisted by a young man Cameron and he was excellent. Helpful polite everything you would want in a person handling furniture and questions that you have during the post pandemic. Cameron Answered my questions and when he didnt know he would find out from the business office and get back to me it was very helpful and made my decision to go with Becker Due to Camerons help.
As much as I hate writing this or being labeled as Karen, but I feel compelled to write this review based on my last couple of experiences with Becker Furniture. I’ve been a big fan of this company for years, but now I will not shop there ever again. In November, I attempted to purchase a mattress from Becker in Maple Grove for $3500.00, but the sales rep included a $150.00 mattress cover. I informed him that I’d be purchasing one from Amazon for $25.00, but he then made a statement that it’s against Becker’s policy to sell a mattress without a cover. I was a little caught off guard by his statement and confirmed what he had said three times. At that point, I decided to hold on the purchase and visited the corporate headquarters in Becker and they confirmed this isn’t a corporate policy, but they recommend it. I did end up purchasing a mattress through them and after speaking to the manager was assured the previous rep would be coached.On 07/02/2021, I decided to return to Becker and purchased a new bed frame during a time they were offering free delivery. In addition, I paid an additional surcharge to have the movers set it up in my condo as well. On 07/13/2021, Becker provided me a 3-hour window for the delivery and they weren’t able to make the delivery. We rescheduled again for 07/15/2021 and they failed to show up for the 2nd time and I decided to cancel the delivery altogether, because I wasn’t willing to take another day off for this to be delivered.My recommendation is to save the headache and visit Hom Furniture instead.
Forrest was amazing! He provided honest and full information on product and options for pick up and delivery. Looking forward to working with him again on our next purchase! Thanks again!!
Forrest was awesome! Very helpful and willing to double check prices to make sure it was fair!
Dennis came over to ask if we needed assistance shortly after we entered the Northtown facility. He was not pushy and told us to take our time and to alert him if we had any questions. He checked stock on our choice and took us smoothly through the purchase of our new dining set. He was very personable and helpful through the entire process.
I had wonderful experience on my first visit to Becker’s Furniture due to Forrest Thompson’s customer service. He listen to what I wanted and gave me honest answers. I was able to get the bed I wanted for reasonable price. Thank you Forrest!
Forrest Thompson, exceptional customer service! Thank you for going through the details and explaining everything.
Waiting on delivery - cant give you 5 stars yet - Nate Zimmerman was great for a salesperson.
I had a great experience with Forrest the sales rep. No pressure very helpful guy!
Great Service with Forrest Thompson at Blaine Becker Furniture. He was knowledgeable and available when we had question while also giving us time to browse around ourselves. Which we think is perfect for a salesman.
We were immediately greeted when we walked in. They were extremely pleasant and helpful. They let us look first and then they discussed our choices. We found the perfect table set. It was a pleasant shopping experience.
Great selection. Attentive service.
Forrest Thompson was great to work with. Very knowledgeable and easy to work with. He setup delivery which was very accommodating to us.
Went in looking for a recliner. Sydney helped us out and made the entire experience a delight. We had an idea of what kind of fabric we wanted and she quickly produced exactly what we were looking for. Ive been shopping at Becker furniture stores for a long time, and this experience vindicates that decision.
Our experience started at Becker in Rosedale and we were referred to go to the Blaine location once we discovered the piece we were searching for was there. We were given a card with a staffs name on it, Sydney, in Blaine. Once we got there Sydney was prompt in helping us and she and another staff (I didnt catch his name sorry!) Brought the couch we wanted out from the warehouse so we could try it out. Great, efficient service all around!
Great service - sales team was terrific helping me to select the perfect mattress!
Kudos to Forrest at the Blaine location. We were looking for a power reclining sofa that 1. we could see in the store and 2. was in stock. Also, had a color range in mind and wanted leather match. Found several online; Forrest scouted them out for us before we came to the store. Great responsiveness and knowledge of the products.
Stopped into Becker furniture this past week and ran into Dennis Anderson.Did not bug us but was REALLY helpful. We wanted certain features and he made it happen easily!! We talked about cars and life and furniture and he knows what he,s talking about. We met his wife also, nice woman! We have purchased many items from Becker over the years and have always been satisfied, but its especially nice when your salesperson is really nice to work with also. Thanks Dennis and we will see you soon for some end tables!! The Keto,s
We have been to a few Becker locations but the northtown location has by far the best staff and customer service. We really appreciated the time and care Sydney took in helping us pick out our furniture for our home office!
Whitney greeted us at the door. We told her we were interested in getting a quote on some custom furniture. She showed us the product, led us through the quote, and asked lots of great questions. If she wasnt able to answer to our question, she went to find the answer. When the quote was ready she answered our questions, but didnt make us feel pressured to buy. She also got us information on some less expensive furniture.We slept on it and decided to move forward with the purchase. When I called the store, Whitney wasnt working, but I received very curious help with ordering. There was an agreement I had to sign, but the sales associate offered to email it to me so I didnt have to make a special trip to the store.We feel like we got exactly what we wanted in furniture and great service. I cant wait to see it in our home!
Excellent service ! Found exactly what i was looking for. Great price compared to other places. Been there times before and Ill definitely come back..
Staff was polite, patient and did not pressure sales. Looked out for my best interest and was military friendly. Very happy experience. Forrest Thompson and his trainee were awesome.
Donald Gurley gave us a great experience. He not only remembered my wife from her first visit, but listened to her wants and directed her to the best sofas to meet our needs. He gave space when we needed to browse, but always remained ready to provide the answers to the questions we had. Overall, we ordered a custom sectional and Donald took us through the process in a non-pressure, professional manner.
This was the first time I have shopped at Becker Furniture and the experience was the best I’ve had at a furniture store. I was amazed that the salespeople did not pounce on me as soon as I walked in the door. Yes they greeted me but let me look around until I asked a salesperson for help. I will shop there again.
Had a fabulous shopping experience at this location. Shout out to Sydney for helping us find great new furniture to update our house with!!
Megan did a wonderful job helping my husband and I find the perfect couch for us. She was very knowledgeable of the different materials and which type would be the best for people with animals. Kim was very helpful with our financing. Thank you ladies!
Jordan is an exceptionally good sales person. He was able to answer all my questions and helped me to exchange the couch that I ordered. I have always had good service with Becker and have been buying my furniture there for many years and I will continue buying furniture at Becker.
Weve spent several thousand dollars on furniture with no problems, until there was a problem. I was to the point where I was going to give Becker once more chance and then they would forever lose our business. Im SO glad I did! I had the pleasure of doing business with Laura Labatt in the mattress department. Not only did she correct the issues we had, she went way above and beyond. She is the gold standard in what customer service should be everywhere!! Becker not only retained a customer, but secured one for life, and they owe every future penny I spend there directly to Laura. Its one thing to make a good first impression, but to restore a completely destroyed reputation is almost impossible. Laura has done the impossible. Kudos to Laura and to Becker for hiring her.
Following up on response from owner:Kim, thank you for taking the time to leave us this feedback. We did locate your order and see that the store manager has reached out via phone calls and email messages regarding updates on your order. We do apologize if you did not receive enough communication. We also see that you were offered compensation among other out of policy options, but the offers were declined. Our team is doing everything in their power to help resolve this, and they will reach out as soon as your order arrives.HERE IS WHAT REALLY HAPPENED:The compensation offered was to PURCHASE Loaner furniture and then return it in new condition once our order arrived. Drew Olson stopped communication after that. He relayed messages to the front desk to respond to my calls each time our furniture was delayed another month. You apparently did not do your research - the team will not be contacting me when our order arrives. Our order was CANCELLED.
Forrest was extremely helpful when it came to finding me a mattress. After explaining what I was looking for, he immediately made a suggestion that was within my price range, and I was sold. He was friendly and professional and Ill go back to him again when I need another mattress.
My very first visit to a Becker furniture store. I had a few items in mind to purchase and was happy with the selection, along with my sales person, Forrest Thompson. All I wanted to do was browse for what I was looking for and Forrest allowed me to do that. I am one of those shoppers who hates having a Sales Associate walking with me. He understood that and allowed me that freedom but kept in touch every so often asking if I had any questions. That kind of shopping experience is VERY important to me and it was a great experience. Made a couple purchases and so look forward to the delivery at the end of this week. A very pleasant shopping experience. Thanks, Forrest!!
Forrest Thompson did a great job finding the exact piece of custom furniture that I was looking for!
Good service. Delivered on time. Staff is polite and helpful. I would but from Becker again.Ask for Forrest if you are visiting the Blaine location he provides a great customer experience!
Kim A. was a great help getting us our chaise in a timely fashion. She went above and beyond to get things done to make our buying experience smooth and pleasant.
Forrest did a Fantastic job for me. The Store Manager Drew also made it very easy to find what I needed.Thank you Becker!!
If I could recommend other furniture stores to pay Dennis to train their employees, It would be a no brainer.Dennis was more than a pleasure to work with as my girlfriend and I were in need of a couch. He was extremely educated on the furniture and never came up short on the million questions and recommendations we had/needed.He was never pushy, never lingered, yet was always right there when we needed!I 100% know that Dennis and Kim are the reason we left feeling so happy and accomplished with our experience.Becker really needs to recognize these two if they haven’t already because they are the reason that We will always go through them first for any furniture needs!
Forest was extremely helpful, friendly and attentive over the phone and in person. I will be coming back for patio furniture (if still in stock)!
We had an excellent experience with Forrest. Would definitely purchase again and recommend.
Super helpful, but not pushy staff. Dennis guided us through the store as it was our first time there. He was always available for assistance, but gave us space and time to make our own decisions. The whole process was very easy and we should be getting our furniture within one month.
Very courteous employees met us with smile very knowledgeable and a joy to talk to
Becker Furniture Blaine has the worst customer service EVER. Our custom furniture order was delayed 3 times and no one from the store called to let us know. The store manager, Andrew Olson, did not respond to phone calls or emails. I had to drive to the store to speak with him. There was no compensation offered for all of the hassle we went through. We had gotten rid of our furniture after we were assured the January delivery date would be met. We only had lawn chairs to sit on for months. The only person who helped us was Donna up in Becker, MN. We cancelled our order and went to Ashley Furniture. We had new furniture in 5 days. Save yourself the hassle and Shop at Ashley!!!
Today I was out shopping with my brother. We first stopped at Becker in Roseville. There was a young lady name Deandra I believe who was extremely helpful. She checked information on multiple items for us and was really friendly. After that visit my brother and I ended up at the Becker in Northtown mall. We met Dennis Anderson and the manager Mrs. Anderson at this location. Never have I ever had so much fun at a furniture store. Not only were they super helpful but they were very patient while we browsed the store for hours. We received the best customer service ever! We were even offered beverages and snacks. They chitchatted with us and we all had some pretty good laughs! It was a good time!! Thank you all!!
I feel really good about the bed I purchased at Beckers. I appreciate the option of being able to return my bed in case Im not satisfied. The only thing I dont like is having to wait 5 days for it to be delivered but overall its been a great experience.
Even with all the delay COVID-19 caused, our sales representative, Syndey S., maintained communication with us so we knew when to expect delivery of our new furniture.Having someone to work with who is both professional and personable is rare. Sydney, you are a true GEM!The quality of Becker Furniture is top of the line.The atmosphere while shopping there is cozy, relaxing and fun.Sydney worked with us to help design the perfect fit for our home.Do yourself a favor, go see Sydney at Becker Furniture World!
Very friendly serviceFast checkout process
We didnt intend on buying anything this evening, just started looking. Prices were really good and so was the product. We bought them. Everyone there was very nice and helpful. A pleasant experience.
Had a very nice salesperson. Very interesting in coming backVery good service
Very satisfied with my furniture I bought at Becker at northtown mall location.And the employees are amazing
I don’t post much but wanted to give a shout out to the Becker Furniture World (Not the clearance center) in Northtown mall and our sales person Dennis Anderson.Wasn’t sure I was going to find the right recliner for my new office. Not tons of room so we looked for something a bit smaller. Dennis was helpful, friendly and personable.The best shopping experience in a while. The right chair at the right price.Highly recommend if you are looking to make a purchase.
Had an easy time finding furniture that we liked and that works for our space. Sydney was very helpful and made the experience easy and enjoyable!
Always friendly and knowledgeable without being pushy!
Had a great experience today. I appreciated help from Dennis Anderson, super cool and knowledgeable dude. Every staff member we encountered was great honestly. Appreciate the good vibe guys!
My sales person she did great. Got what I wanted and delivery was same week. Once I open boxes I notice I didn’t have proper hardware for 1 set of stools so my project isn’t done yet.🤦🏾♂️ still waiting on parts my table stools are not finished 🤦🏾♂️👊🏾
Employees were friendly and the store was super clean
Sales people at the Northtown location are fun and easy to deal with. When I advised what I was looking for, they were able to point me in the right direction.
Forrest was excellent! Great service.
Great customer service, fast checkout! Quick delivery time.
We worked with Megan D. at the Becker Furniture jn North Town this week.She helped in the selection process of ordering a Living Room chair with Fabric that will work well with patterns and colors currently in our living room. We will absolutely work with Megan on our next project.Thank you Megan.
We worked with a gentleman named Forrest and a young woman named Adel. Both extremely helpful. Fantastic customer service. Thanks for everything, we are excited for our table!
Bought a great sectional for a great price however the sales rep Forrest misinformed us when selling the delivery option. He told us (without us even asking) that people come, remove our previous furniture and take it back with them in addition to setting up the newly bought furniture. Because of this, we canceled a scheduled service for a third party to come remove our furniture. Come the day of delivery, we found out information from Forrest was a COMPLETELY incorrect. We had to scramble to somehow get the old furniture our of the living room. Our delivery guy Tyler (hes been delivering for some years now) was so nice and understanding. In fact, he was amazing and fun to talk to! Every Becker customer should have their items delivered by him! Felt bad that he had to apologize on behalf of the sales rep. Glad we DIDNT purchase the warranty from Forrest either bc all the things he promised about it sounded unrealistic to us as well. No one ever reached back out regarding this incident.
So extremely stoked for our sectional to arrive in 2 weeks (yes-thats right 2 weeks not 9 months)! Thank you Becker Furniture specifically Sydney S. for all your help finding the perfect couch for our family room.
Sales girl was new and we requested wanting to see bedroom sets that were a full size due to the size of our bedroom. She showed us where to begin looking and said she would follow up in a few minutes. She got another sales person due to our request and with both of them we found we needed to special order the size bed we wanted and got our bed ordered! Thank you ladies!
Good place to look for furniture for any room. Lots of ideas. The staff was very helpful.
I want to thank Sydney Smith for helping us with our furniture purchase! She was a joy to work with and provided some great suggestions to help us find exactly what we were looking for. She also did an amazing job including our 11 year old in the process. I would highly recommend working with her if you are planning to make a purchase from the Northtown location!
I stopped in curious about reclining sofas but not expecting to buy as I had already placed an order for a lazy-boy.Earl Bane was first to greet me and after some questions introduced me to a reclining sofa that honestly made me consider cancelling the lazy-boy. First, the adjustable head rest is an everyone should have one of these! Also, the build quality and cushion density appeared at least equal to a lazy-boy. Finally though was the price... wish I would have checked Beckers first. Disallusioned by my Lazy-boy commitment however I moved on to Area rugs.Anna Benson helped me narrow down the large selection of rugs. She took the time to arrange samples with furniture similar to our existing pieces to fine tune the look we desired from the remaining options and complete the order.
Forrest was great. It was a simple smooth process. Hopefully delivery will be good.
Great service by Emily in Blaine. She was extremely helpful and we left with just what we were looking for!
Great customer service. Highly recommend going there.
It was a wonderful experience with becker people don was very friendly and helpful and he makes my wife to have the right choice tanks to everyone definitely I’ll be back 🙏
Forrest was a great help for us finding the kitchen table we wanted.
We had an excellent shopping experience and bought a lovely recliner which was on sale. The salesman was honest and upfront with all the information we needed. Ill definitely shop there again.
I first left a 5 star review but i’m taking that back due to the terrible costumer service. after your purchase of furniture they don’t respond to emails or return calls about when your furniture may be in, or update you. you spend thousands of dollars & as soon as they take your money they could care less about if you’ve been received it or not. i’ve been waiting on a order for 2 months going on 3 now and have no updates, or return of emails and calls. definitely will spend my money somewhere else next time.
Great people great customer service. My sales Peron is very professional and I appreciate him very much
Extremely knowledgeable sales staff (shout out to Forrest) who dont sugar coat or get aggressive with upselling which is such a rarity these days. A real no pressure experience. On top of that I was having some issues putting together an office chair I had purchased from them. I brought it in and they found the right person for the job ( pretty sure Anthony has a black belt in Allen Wrench-fu), they were able to put it together in about 15 minutes which saved me an indescribable amount of time and frustration. I am a customer for life.
Got a mattress, box spring, frame, pillow, and sheet set from here, and had a great experience. I came in thinking it was going to be a difficult, anxious process figuring out what I wanted and choosing the right thing, and I was afraid I might end up wasting money having to try multiple mattresses and such. On the contrary, it couldnt have been easier, honestly. I was assisted by Sydney, and she pretty much talked to me for all of five minutes before saying she knew exactly what would work for me. First mattress felt good to me, but she said my spine wasnt quite aligned on it. Tried the second one, and it was way better, and my back was totally straight. That was the one I ended up getting, and I definitely dont regret it, best bed Ive ever slept on (it was a BeautySleep Hybrid). Actually, come to think of it, that WAS the first one she wanted to show me, but someone else was trying it out at the time. So for all intents and purposes she nailed it on the first try.Despite finding the right bed almost immediately, she was happy to show me other mattresses just for my own curiosity and for comparison. She also helped me find a good pillow, which again, best pillow Ive ever had probably. Ive never owned a bed frame and it was pretty easy picking one out as well. The cost ended up being well worth it for everything, and I can tell you she was working with me for my best interest, and not just trying to get a sale. That was pretty much the only reason I felt comfortable getting all this stuff at the same time.So, Sydney was phenomenal - there were other employees there that she asked a few questions to and they were also super cool and helpful. You could tell they all work well together. Unfortunately I didnt catch their names, but of the people I saw, its hard to imagine having a bad in-store experience.But that isnt quite all - what I thought would be the next difficult step ended up being way easier than I thought as well. The mattress and frame+sheets came in separate deliveries, and both were as seamless as possible. I didnt catch the names of the guys who delivered the mattress, though they were great. Very easy and smooth phone interactions, and they were super friendly and efficient getting the stuff in. Took all of 5 - 10 minutes. The frame delivery was the same, great phone interactions, great in person interactions, ridiculously friendly and helpful. I did catch the name of one of the guys delivering the frame - his name was Tyler.Overall, just great! I was anxious about shopping for a new bed but it went better than I could have imagined. If youre in the market for a new bed, definitely check out Becker. If youre just looking for other furniture, I cant imagine youll have a bad time here either!
Excellent service! Giles was the best! He treated my kids and I with lots of respect and had a great sense of humor! Will definitely go there again!
Great furniture at great prices. Sales staff very knowledgeable, courteous & professional.
Like most of the furniture stores that have gone into way overpriced even with the 10 and 20% discount at some of the stores if you spend x amount of dollars then you get tax free theyre still high I could elaborate more on this but theres no need I believe if you do a little shopping yourself youll see just what I mean
Sydney was great to work with and helped me pick the best mattress for me
We recently purchased furniture for our new town home from Sydney Smith and we were very pleased. Sydney met with us at the model home, she listened to all of our wants and needs, and presented a design package that we immediately loved. Best of all we stayed within our budget! We would definitely use Sydney Smith and Becker Furniture again.
Purchased some furniture from the Northtown location this weekend and had a wonderful experience. Our salesperson Dennis was great and did an excellent job helping us find what we needed!
Forest was super friendly and had the accent chair that I was looking for quickly found and checked out in no time. Highly recommend Blaine location.
