Excellent personalized service! People here are super friendly - they know you by your first name! When you call for appointment, theyll find a way to accommodate your needs the best way they can. Shout out to Mike, Kegan and Dale of service dept. We came from Japan and its wonderful to see similar Japanese-style service from Toyota Cedric Theel. Highly recommended - Kudos to Jenny of sales and Mike of financing department! Keep it up guys!
Even though we live 273 miles away, the trip to Theel Toyota was everything we hoped it would be plus more. Though I do have to say if it wasnt for Bradley, we would have never made the trip!!Our deal with the dealership started by chatting via text with Bradley. He was quick to reply, extremely courteous, kind, and even connected with us on a personal level. After arriving to the dealership, we were greatest warmly and after a couple hours, we were talking with multiple people like we were long time friends. Tyler and Cody made the buying process a breeze and Tyler spent some time explaining as much as we could handle on our new vehicle. Bottom line, Cedric Theel Toyota should give lessons to every other dealership on how to treat their customers.
Brad is easy to work with and great at his job! Cedric Theel is my preferred dealership. My experiences there have been excellent.
Cedric Theel once again provided excellent customer service!! We noticed 2 engine warning lights as we were leaving on a trip and pulled into Cedric Theel early AM without an appointment. Keegan and the Service Department were so accommodating. The problems were quickly corrected so we could safely continue our trip. The customer service at Cedric Theel is outstanding!!
Best dealership ever. The sales staff is top shelf and thrive on customer satisfaction. You see it in the sales person, sales manager, and finance team. Simply outstanding!We also have all our service, maintenance, and repairs completed at Cedric Theel Toyota. These folks do it right every time.
I appreciate the care my Toyota Sienna receives when the oil is changed. The all points maintenance check that is done assures me that the van is well taken care of and if any issue arise, I have the option to take care of it. Staff is friendly and helpful, assuring our van is taken care of during our visits.
Brad Rosenfeldt was great to work with. He answered all of my questions. I felt valued and taken care of as a customer. Working with Cody in finance was also a good experience. He answered all the questions and gave insight as needed. Thank you, Brad & Cedric Theel, for all the help when purchasing my new 4Runner!
Excellent service! I chose Cedric Theel over other dealerships because they were straightforward and honest. I never felt pressured to do something I didnt want to do. One of the salesmen even suggested that, given my situations, priorities, and concerns, that a specific large purchase might not meet my needs. He was right. And even though it might have cost him a big sale, he told me the truth. Five stars, two thumbs up.
I worked primarily with Bradley J and he was exceptionally helpful in finding exactly what I needed. Mike in finance was awesome, and I can’t speak highly enough of Ben and all his help in demonstrating the new features of my vehicle. 10/10 experience at Cedric Theel - I will be recommending you guys to everyone! My experience at Toyota of Bozeman, in contrast, was nothing remarkable; hence why I took my business elsewhere! Truly cannot speak highly enough of the entire team and their willingness to assist me in finding a new vehicle and getting me the best trade-in value on my old vehicle.
I appreciate the care my Toyota Highlander and I have the small accident And they fix the very good After four months I had a small issue And I call If it’s the right away well taken care of and if any issue arise, I have the option to take care of it. Staff is friendly and helpful, assuring our is taken care of during our visits.Thanks 🙏
We recently purchased a Toyota Hylander at Cedric Theel Toyota, Bismarck ND.We are extremely satisfied and impressed with the Cedric Theel Dealership. Everyone we came in contact with were very friendly and helpful. Our salesman Brad was very knowledgeable about all the features of our vehicle, and took the time to show us all of them while answering all our questions. We live in Jamestown and have been dealing with a local dealership for over 30 years. They didnt have the vehicle we were looking for, so we began looking in Fargo, Aberdeen and Bismarck. After our experience at Cedric Theel Toyota, we will be a repeat Customer in the future.Thank you,Jim and Fran Geisler
Im from out of state and my Rav4s plastic engine cover was falling off due to a couple missing bolts (a different location Toyota dealer had forgotten to replace them). I asked if I could stop in and get the screws put on or if they could tell me what size and they told me to come on in. They had my problem fixed and out the door quickly and were very kind. The gentleman even gave me directions to my next place I was heading to. Thank you! I highly recommend this place and the staff due to my positive experience! :)
Professional sales and service staff. I have been associated with Cedric Theel since 1998 and trust their expertise in both sales and service.
Dealer looks like its going out of business with their skeleton inventory. I had a vehicle I didnt need. I called ahead to see if they were interested in buying vehicles at trade cost. The sales rep said yes and to come by and talk to a sales manager. I wasted time following these instructions only to be told to get lost by owner Justin Theel. Didnt even bother looking at my vehicle. No wonder theyre going out of business and have no staff. Im a frequent car buyer and would avoid this place like the plague in the future. Minot Toyota has better pricing anyhow.
Outside of having to wait four months for the vehicle we ordered, it was a pleasant, trouble free experience.
I was far from home, and about to head on a long trip. As I started to pull out of my motel in Bismarck, the Check Engine light came on in my 21-year-old Camry. It has always been a reliable car, so that was terrifying.I remembered that there was a Toyota dealer on the East end of Bismarck. Cedric Theel took the car in even though I did not have an appointment. They quickly solved the problem, which turned out to be milder than I was imagining.When I mentioned Id planned to get an oil change before heading on the next leg of my trip, they did that too, even though I did not have an appointment.The Service Department was very professional, and I really appreciated how they snuck me in between jobs to take care of a traveler.
When I had to finally get a new car Cedric Theel made the whole process a bit easier as I am not someone who likes change too much. But Dan have me a good trade in offer I could not refuse. Oscar in sales is very knowledgeable, polite, and was awesome in showing me all the features my new car had to offer! I would recommend this place to anyone looking for their next vehicle!
The website is so janky I cant even look at what they have. makes me not want to even give them any business. And it constantly beeps at you the sound of the Google mic
Best car buying experience I have ever had (~60 experiences over the past 30 years). From start to finish, my expectations were constantly exceeded. I flew into ND and was picked up by John at the airport. Thank you! Bradley gave me outstanding service via email and always answered all of my questions. I really was so stoked and blown away by the service they provide. They have earned a customer from life out of me.
Very accommodating personnel, they did everything to make sure that I was making the right choice and made the whole process of purchasing my Toyota Highlander smooth-sailing. Special mention to Mitch, Bradley and Cody....you guys were great!
3rd Tundra in a row I have bought from Cedric Theel. Tyler Olsen has been great to work with each time!
I was working with Brad Rosenfeldt at Cedric Theel in Bismarck. He went above and beyond my expectations in helping me find a vehicle that was right for me and what I wanted and needed. He spent extra time showing me all the features of the car and helping me get the best deal possible. After being in an accident the last thing I wanted to do was shop for and buy another vehicle. Brad helped make the buying process actually enjoyable for me and I will always be grateful for that. I will recommend both him and Toyota in general to everyone I know!
I made the best decision buying a car from Cedric Theel! Heath Knuth, the sales manager, was amazing with the trade in of my last vehicle and giving me the best deal. Oscar was also very helpful when it came to showing me all the features of my new car. Would very much recommend this dealership to anyone!
We bought our second Toyota from here and the experience was nothing but positive both times. I normally despise salesman but Oscar was great! I appreciate his help very much, especially since we are from the other side of the stateWhen we are ready to buy our next vehicle it will be from here, Thanks!
Working with Jeremy and the team at Cedric Theel has made the car buying experience a great one for me and their professional customer service keeps bringing me back. I would highly recommend for anyone looking for a vehicle or service work.
Recently purchased a vehicle through Taylor Aadnes. He was very knowledgeable and available for questions. His enthusiasm and sincerity helped make the experience even better. Would recommend Taylor and Cedric Theel Toyota to anyone looking for a new vehicle.
Great dealing with Bradley. He was knowledgeable and very helpful. Good service with the other people involved with the transactiin.
Thank you, thank you, thank you!!! I found myself with a bum alternator rolling into to Bismark on my way to the west coast. Service was very understanding of my predicament and quickly squeezed my vehicle in for repair. I now have the evening to meet all the nice people of the area, enjoy a local pizza, and hopefully hit the road again tomorrow!!Truly, ⭐⭐⭐⭐⭐ attention..
My wife and I have been buying our vehicles from Cedric Theel Toyota in Bismarck the past 15 years and I am looking forward to my next purchase in the coming months. The reason I continue taking my business to Cedric Theel Toyota is because I am treated respectfully throughout whether its the sales team, parts department, service/body shop or the business department - everyone is friendly, knowledgable and professional too!! I enjoy purchasing vehicles from Cedric Theel Toyota so much that both my wife and lease our SUVs/Trucks which gives me the opportunity to go through the buying process more than some people and each time it is hassle free and more of an exciting opportunity than a stressful situation which causes so many people anxiety when its time to purchase a vehicle. In fact, I enjoy the friendly atmosphere so much that I will oftentimes just stop in for a fresh cup of coffee. My wife just recently leased our third RAV4 and I am eagerly awaiting my end of lease so I can enjoy the process of leasing a new Toyota Tundra. When a person is treated really good over and over again its really hard to look anywhere else and eventually trust and loyalty is established keeping us coming back. Dont settle for anything less than respect, friendly attitudes and professionalism when buying/leasing your next vehicle!! -Jason Wright
Thank you Tyler Olsen and the rest of the team for a great car buying experience! We couldn’t be happier!
They did a great job with my routine oil change and service.
I recently traded in my Tacoma for a different make, but ill miss this place. I might be back in a Tacoma again, maybe when the 4th gen comes out.
We buy/lease all of our vehicles from Jenny at Cedric. She is so wonderful to work with! Never a rush to get you into something, so patient, helpful & informative. We have been nothing but impressed and keep coming back! Thanks Jenny and everyone at Cedric Theel for making the car buying experience a great one!
Very nice dealership! Purchased a few vehicles from Cedric Theel always had a good experience. Never have had any major vehicle issues but do all my general maintenance there. Great shop, knowledgeable staff, easy to get my vehicles in for service. They have always made my experience top notch from sales to service.
Great experience! Love my 4 Runner!
Cullen its a cool and respectful guy. He a good guy no complaints. They are pretty good on getting you approved. They work with you to get a good deal... they hook you up really good with full tank and supper clean inside out. Dealer its clean. But when it come to questions Cullen just gives basic answers or just says thats how the process goes. But does not give a good explanation, no concrete answers to convince me. So i think 3.5 ⭐️
Super friendly and great to work with.
I have purchased three cars from at Cedric Theel and I wouldnt ever go anywhere else to purchase a vehicle. Great quality of vehicle, Oscar in sales is very knowledgeable, polite, and makes the sales process easy. Heath always makes the finance part easy as can be. The service Ive received on scheduled maintenance always meets expectations. Overall a true 5 star experience!
The sales team is amazing. Not pushy. They listen to what you want. They work with you to get everything taken care of in a timely manner. They make buying your next car so easy and enjoyable. If you have any problems they work together to make it right. Thanks a ton guys.
Working with Tyler Olsen in my upcoming purchase of a RAV4 has been one of the easiest and most comfortable processes ever. He takes the time to get to know his customers, he’s always willing to go the extra mile for them and he is so knowledgeable about Toyota. If you are in the market or starting the process of looking, call Tyler. I would recommend him to anyone!
I have purchased two vehicles from Cedric Theel. The owner, Justin, is as honest as the day is long and the service department is no different. Honesty, integrity and philanthropic to the community. Cedric Theel provides great service to all of ND.
I purchased a Toyota Prius here 3 years ago. When I brought the car in for repair, they never even popped the hood, never took the car into the shop and quoted me $11,000. I did not have them do the repairs since the car is barely worth that. When I picked the vehicle up the service manager told me the car was not able to be moved and I would have to call a tow truck. He was rude and not eager to help. Cody was helpful. We loaded it on our trailer and left. I will never purchase a car here or use Theel Toyota service again.
I have purchased several vehicles over the past 15 years from Cedric Theel. I am quite discerning with regard to the buying experience and receiving what I believe I should be receiving both during the sale and after.Cedric Theel delivers for me. Whether it is their sales, finance or their parts, service or body shop, all have done what they said they would do and done so exceptionally.For all of us, vehicles represent a major expense in or lives. Cedric Theel has delivered for me and my family again and again.
My wife and I just leased a new pickup from Cedric Theel and is was the best buying/leasing experience we have had to date. They even delivered it up to Minot (after washing and filling it up). Thanks guys!
Great experience buying our new RAV4 at this dealership! Daniel is the guy to go to. Thank you, Toyota Cedric Theel!
Tyler Olson was very helpful and professional. He answered all of my questions and was very knowledgeable about all of the cars. Great experience!
Cedric Theel has been wonderful to our family. They not only carry a large line of vehicles but they have also sponsored our daughters skating club and give back to our community. Their service department has been ethical and helpful ! Thanks for the amazing service Cedric Theel!
I purchased a new vehicle in 2013. The salesman correctly read my shopping style, product interests and was not pushy. Their financing did not give me their best offer initially so I found other options myself. However they fought for my business and negotiated a much better rate with Toyota. Since then the service department has been pleasant to work with and I found their prices very reasonable for a dealership. I would definitely consider purchase of future vehicles with Cedric Theel.
Never pressured a sale on me. professionally answered all my questions and worked with me to get to a price I wanted. very happy and would recommend Cedric Theel in Bismarck!
Ordered new 4 Runner for my wife and a couple issues arose during the process. Customer service was excellent and the resolved all issues. My wife loves her new vehicle. Highly recommend.
Both the Parts and Service departments really impressed me. The guy working in parts was very knowledgeable and took the time to get me everything I needed. He also set me up with service to put new tires on. I had the tires in advance and they installed them and did an aligned for the price of just an install anywhere else. Great deal.
Great deals and great services. Have brought 3 vehicles from them in the past few years.Dan and Jen you guys rock and are great to deal with.Would recommend a friend
Jenny & Mike were excellent help, loved everything about my purchase & im definitely returning in the future. Thx
Our sales men was terrible. We felt unwanted and like he had somewhere else to be. Was busy texting instead of helping us. Also didnt give us all the answers we wanted.
My wife and I purchased a new 4Runner a few months ago and are so happy with this vehicle! This is hands down the best dealership in the state!
Great dealership.
Oscar is your guy. I was in need of a car and was proactively searching car gurus. I found a 4Runner that perfectly matched my criteria and I didn’t even need to negotiate with Oscar. He gave me my asking price, sent me the minimal flaws that came with the vehicle, and kept in touch with me til I was able to fly in to ND to look at it. Once I got there Oscar had the paperwork ready, he did not pressure me (nor did he over the phone) about purchasing the vehicle, and he was very knowledgeable and accurate about the vehicle (he’s right, they don’t get good gas mileage!). To top it off (no pun intended) he went as far as putting a full take of gas in it for me and setting the cars clock to my states time zone!!Needless to say if you are looking for a vehicle from out of state and you need a car salesman who is trustworthy - Oscar is your guy. He completely exceeded my expectations.
Drove an hour to get a Key Code for a vehicle. The guy on the phone said he cant give it over the phone that I need to come in. Was very short and rude over the phone. Came to find out when I came into the store that they cant give out the code. Complete waste of money and time. I wouldn’t refer my dog to this store. I will never again step foot in their doors let alone let any friends or family step foot on their lot!Thanks for the great experience Cedric Theel Toyota in Bismarck, ND!
We bought a RAV4 from Cedric Theel. The support that we have received after the sale has been phenomenal. I understand why you are so busy.
Great experience. This our go to dealer in Bismarck as they sell a great product and have good deals. Salesman are pleasant to work with.
Overall I had a great experience, its a great area with trustworthy folks. Just a heads up though, as soon as I received my vehicle I immediately started to notice things with it that Bradley my sales representative failed to mention during the vehicle inspection or at all during the negotiations. One of the things included the large amount of rust already on and under the vehicle. Locations including throughout the front suspension of the vehicle and around some of the decals on the side of the vehicle which is very alarming considering it is only two years old. Oh and also needed to replace the battery after only a couple months.I also received the car with a half a tank of gas and little to no washer fluid...which to me is disrespectful considering the vehicle was originally listed with 29,000 miles and I received it with over 30,000. I could mention a couple of other issues but if you have made it this far in the review then you have an idea of what to look for/expect before you go in.
There service is always great! They keep me coming back!
I went to another dealership for my last vehicle, and I will not make that mistake again! Cant wait for my next Rav4!!!
They do great service work. Some services are very affordable, others are overpriced. But either way youll get a very well done service.
My car had been making a funny noise for awhile. I took it in to have it fixed. They worked and trouble shot till they found the noise. They were so kind and did not treat me like a dumb girl making the noise up! Extremely happy with Mike and Curtis in service. Great customer service!!!
Brought our 2017 H ighlander in for service while on a trip. They were efficient, professional and prompt with the service. If Im in the area again and need service for my Toyota I will give my business to Cedric Heel Toyota!
Very comfortable atmosphere. Staff makes certain you are accomodated. Sales staff very courteous and knowledgeable.
Called the dealership today with some service related questions... Mike helped me out and answered all my questions... quick and friendly. Thanks Mike and Cedric Toyota. Jim, owner of a Toyota Yaris
Friendly, helpful not pushee just GOOD business folksThanks
I recently bought a Sienna. The staff is very friendly and purchasing the vehicle was very quick and easy, I will definitely recommend!
Cedric Theel is the place to go for sales and service. Always clean and friendly, and they have a shuttle when you need a lift. Thanks for looking out for our car.
My tow company dropped a car off there, friendly and helpful
Bought a 2014 Tundra from Theel and got a heckuva deal. If youre thinking of getting a Toyota, head on over to Cedric Theel Toyota and just do it! Im certainly glad I did. The friendly straightforward staff will make sure you get what you want.
Great staff, they answered all the questions that I had.
Excellent service. Buying a car went without any hiccups. Very fast.
Had my Toyota van in for repairs theyd a great job fixing my van
Great service, great parts department.
I was looking for a car, I have little to nothing for down payment and not so good credit. A friend of mine hooked me up with them, they were great! I even mate the owner Cedric! Thats other funny story, I wouldnt get to now. Anyway, with the help of my friend and then, I was able to get a nice car with little down payment and manageable monthly payments with low interest! So thank you Cedric Theels team! Yall are great! Especially John, Heath, Justin not forgettingthe man of the Cedric! Keep up the good work! They dealt with me like a family :)
Friendly people and good service. The service department hours seem a little limited compared to their local competition but they seem willing to work with you so thats not that big of a deal.
Service department usually does good work.
Excellent service, friendly staff. A+ business.
Great customer service, got exactly what I was looking for and didnt feel like I got screwed over like other dealerships in town tried to do. Would absolutely do business with again.
Very comfortable a friendly atmosphere. Highly recommend.
They are great dealership.good customer service
They all are very good at helping you.
Great service, friendly staff!
Great place for automotive financing and sales
Have had to wait for over an hour many times for an oil change
Always professional and friendly!
Sales associates dont know whats going on. Unknowedgable.
I buy from here every time we get a car.
Good experience with the service shop.
Very well run Toyota dealership
Great Service!
Quick and friendly service
Best dealership in town
Needed a key made went very well.
The estimation of the services for tune up, transmission, and coolant was around $500 and they charged me $750.
Good experience... Service is very professional