Awesome ups store!!! Best staff ever! Ups driver Tony was on his way out and waited an extra 20 mins for me to ship a gift on time! Thank you Jenna and Tony for making this happen. So professional/kind!!! Thank you so much

We had to ship a whole bunch of boxes from Michigan to Texas after our kids graduated and moved out of the dorms. 4 years worth of stuff. A total of 15 medium to large moving boxes. Rachel was awesome, was so helpful and kind in facilitating the shipment transaction. It couldn’t have gone more smoothly, and we were so grateful to the crew here (especially Rachel) in their helpfulness, kindness, and professionalism. I highly recommend these folks for all your shipping needs. Five stars A++++

Always fast and courteous. Never had any issues with shipments making it to their destinations.

This employee service is great!Answered all question even though it was almost closing timeProvided me the best shipping optionsMy go to ups store from now on.

Very nice staff! Super friendly and helpful.Parking can be little challenging as spots are limited.

Map is not showing the accurate route path when drive towards this UPS store on south Adams road.We cannot directly get the this store premises when drive on south Adams road as there will continuous traffic from right side of Woodward Avenue but map is just show you reached the destination.I request google map to add exact road map to reach the destination.

Had to ship multiple pieces of artwork had been holding for a friend. I arrived to a fairly busy crowd of other customers shipping items and receiving document services. The two members of store staff were pleasant and efficient and able to readily handle all the varied needs of the customers who were there. I was most impressed. A very favorable experience! Keep up the good work!

Theres some guy working here who is so great. Every time I come in I see him make the experience quick, easy and enjoyable for customers. I think his name is Nick. I hope I didnt get that wrong. Last time I was in I asked him his name because I was really appreciative of how nice and helpful he was.

I went in to get some items shipped for my mother and I haven’t ever shipped anything before so I was blind when it came how to. Luckily the staff there were friendly, helpful, and a joy to talk to. This made shipping my package out a breeze. I’ll be coming back for my next shipment.

Fast, friendly, helpful service. Parking is tricky in the front, but there are plenty of spots in the rear lot.

I can tell there has been a big change at this store. My first experience wasn’t good, but today was great! I was in and out within five minutes and they were busy.

Great experience from Nick. He made me feel comfortable shipping my gear back home.

Paul helped me with my shipments and he was great explaining how he was going to pack everything. I will be back for sure.

Went in to ship a package recently and noticed a new manager. Nick was friendly and helped me pick the most cost effective shipping method. Appreciate the help. I will be back again.

I use this store for my Amazon returns and ship the occasional package. They’ve always been pretty helpful, but it seems that they have stepped up their game in the last few weeks. Thanks guys, keep up the good work and thanks again for being essential!

Great service from the staff. Someone helped by opening the door. Then the next employee was smiling at the counter and said right away how can I help you.

I’ve been to many other UPS Stores around the country and this is my favorite one. The employees here are very competent and pack my fragile items with expertise and they take the time to get to know their customers. I’m always greeted with a smile and my transactions are flawless.

This essential business is understandably open for limited hours because of the COVID-19 crisis. 10am to 5pm. Posted on the door and confirmed over the phone. Showed up at 11am and found a sign that said, Be back in 15 minutes. There was a parking lot full of people that said they had been there since 10am. One employee showed up and couldnt tell all the waiting customers to *pound sand* fast enough. You can tell, this place is chock-full of inconsiderate, pride-less, morons. Surely, none of us out here risking our lives to patronize your store during a pandemic has anything better to do.

We LOVE this store and the service! I had no idea they would package everything up for us. I highly recommend them... hard to find service like this these days!

Very friendly Service . Thanks !

Had to do a rush order, Nick and the team at UPS in Birmingham were amazing to work with!!

Had to ship something fragile and Justin was fantastic! The package was received in perfect condition. Thank you Justin.

I emailed Covid signs to be printed for my business and the manager Nick emailed me back within an hour and already had the job done. Excellent service!

I had to shred documents today and Justin was so helpful.

Sean is the best!! He was busy, but went out of his way to help me with an issue. You just don’t see people that care like this young man. Thanks Sean.

If I could rate this store 0 stars or negative stars I would. I have never been so dissatisfied with my treatment of being a customer, before I set foot in this UPS Store in Birmingham. This store is the most unhelpful, unreliable and disorganized UPS Store I have ever been involved with. The manager and owner are equally disinterested in helping out customers. I sent two packages on May 18, 2018 using the store in Birmingham, Michigan (my packages were packed by the store so I could insure them and get the pack and ship guarantee) and unfortunately both items broke while in transit. Upon receiving the news from the recipient about the damaged items, I called the store in Birmingham to file a claim and I quickly realized how bad the management is. The manager and owner honestly have no idea what the process of filing a claim is - each time I spoke with them I was given entirely different answers. The owner was flat-out demeaning and rude to me when I wanted to talk to her on the phone one day about the process of filing a claim (I had some questions regarding the claims process, as I have never had anything break or get damaged before). This store needs some serious help on how to run a business and needs to actually train their employees on what customer service is and how it should be implemented. I avoided talking to the store the whole time my claim was in process and have been in direct contact with a customer service representative from corporate UPS Store in California for the last two months while Ive been figuring this whole thing out. I will absolutely never go back to use their services and I will tell all my colleagues to steer-clear of the UPS Store in Birmingham.

I have had a mailbox here for 3 plus years but my business is finally moving to a permanent location and its time to close the box. I have been given incorrect information by the employees over the past month about how mail will be handled once the box is closed. First I was told I cant forward it and must inform anyone with my address to change the address. Then I inquired again and another employee told me I can forward it through USPS. I went to the USPS website to initiate the mail forward and received the following message which in no uncertain terms says the UPS store is required to forward mail to me... A CMRA must accept and re-mail mail to former customers for at least 6 months after termination of the agency relationship.So I went back this evening and asked again. Both employees working this evening said that I have to continue to pay for the box and pay to have mail forwarded to me via UPS. When I informed them that the federal governments website clearly says they are required forward mail for 6 months after I terminate my rental the female employee responded with an ignorant comment about the federal government being shut down.I contacted the national customer service line and waited on hold for 20 minutes. I finally reached a rep who told me that I was correct that they must forward mail for 6 months after closing the box. I asked for something in writing from the UPS store that I can show the local store and he told me find my contract that it should state it in there.Very poor customer service and shows a lack of training from the top of the franchise down since this has happened over the course of several weeks and involved several employees giving incorrect information. I will be contacting the manager tomorrow.

The people who work at this location constantly screw up. They give me other peoples mail, which means they are giving my mail to other people which explains why my mail is late. I have them send me important mail by overnight delivery and they used an incomplete address. When I ask them to send me all of the mail in my box, they send me about a tenth of it. When I called them and asked them where the rest of my mail is they dont apologize. Then I ask them if the other mail will fit in my box - since they didnt send it to me it must not have been in my box - the guy Nick asks, In your box? Apparently we are now doing stupid. These people are bad news. Dont use them.--- ADDED MARCH 14, 2011 ---Called today and got the owner. Asked her if she would check my mail. She asked me if I was expecting anything special in a tone of voice implying that she really couldnt be bothered. I told her the name of the company. I couldnt have had had more than 3 pieces as I had paid $30 to have my mail sent to me on 3-12-11 and I only had 4 letters from a period of 2 weeks. She mentioned that I had a small handful of mail. She said I didnt have anything from the company I mentioned.My problem with how this was handled was being asked if I was expecting anything special. It wasnt her business. All she needed to do was tell me who my mail was from. If this woman were interested in customer service, she wouldnt have asked me what I was expecting. In the time it took her to ask me if I were expecting anything special, she could have told me who the 3 pieces of mail were from.On a poster on the wall at this business, they say that they will check your mail for you. However, when ever I get the owner, she always offers less than great customer service. She is average in the area of customer service on her best day.

Notary services end at 6pm according to the staff, but not listed anywhere on the website. Left work early and went out of my way to get here before they closed at 7pm and still turned away due to this arbitrary 6pm notary end time.

Travel any required distance to get to another UPS store. The woman clerk (dark hair) who served me was ridiculously obnoxious! Her professionalism was presented with total and complete arrogance. WOW! Owners, train your staff a standard common sense customer care or revise the hiring qualifications so that the eye rolling, hand waiving and snarky comment spiting staff is eradicated! My ten year old has better manners.

The owner was incredibly kind. I was shipping clothing to California for people who lost things to fire. The owner split the cost with me to help out people she didnt even know!!!G-d Bless !!🇺🇸

Only reason here is to return Amazon package. You don’t want to talk to terrible employees at this location.

This location is always helpful and extremely professional. We are lucky to have the convenience of a store in our neighborhood!

Recently used to send items and the store provides great service. Pleasant and very helpful.Prompt service.

They dont print things, they charge you 5 bucks to use a computer that reads your credit card on the 5th try and then charges you to print things. And it said Id used it for 8 minutes when Id been there for more like 2. Very stupid.

Honestly, from experience I would NOT give your business to this UPS store. This location nickels and dimes its customers over the pettiest things. They will charge you $2 dollars to tape your box if your forget your tape. $3 dollars to print a single sheet of paper from an email. I even saw one customer fax 20 sheets to be charged $50 dollars upon checkout! The price gouging at this place is ridiculous and I have never dealt with any of these arbitrary charges at any other Ups location.However, the true icing on the cake is the level of non-existent customer service in this store. It all trickles down from the owner Jennifer Midkiff who is an absentee owner and ultimately does not care about her employees, nor her store. Providing the bare minimum level of customer service while charging you for everything under the sun.Vote with your dollar people and avoid this place like the plague. Its clear the employees and owner have an issue doing their job so lets take them out of one.

Manager Sean McKenna is horrible, disrespectful and disgusting to customers. This place is awful

BEST UPS STORE EVER!!! anytime I need anything they always help me out, great customer service every time, quick in and out I never have to wait.

1 STAR... This UPS Store is nothing without Sean. I went out of my way to come to The UPS Store in Birmingham because I knew Sean was always there. He Took care of each and every customer as if they were family.

$3 to print an Amazon shipping label that has a barcode? What a waste of my time...

Very fast service, professional staff. Great experience, much better than going to the Post Office.

Staff is always conscientious about doing an excellent job in an efficient and friendly manner.

Hours posted said they open at 8:00 m-f. Went there at 8:05 am. Door locked and no one answered the phone. Do not go there.

I also can give only a bad review. This is the second time I am at the shop trying to get my documents notarized. The first time it was told that the notary is not available for the scheduled meeting and this just happened again even after a call. It is not worth the way.

They charge to reprint a label $4. Worst store ever.

Great customer service!!

Amazing service!

Excellent Customer Service and Always Organized.

Ive used the Birmingham UPS Store for a number of years. Always cheerful & helpful, even when quite busy.

This store is costly.... they charge u for everything...Dont recommend this....

Dropped off a cable box to send back. Had box and shipping label. This place charges $3 to tape the box! Really? Just goes to the management mentality toward customers. Stay away.

They close at 6:30pm, dont even bother if you need to drop off a package after 5:45.

Good service always!

Is this really an ups store?

They are charging 3$ for scan and drop service where all the other ups stores are doing as stated in the official website which is free. Kind of looks sketchy