Love shopping at big lots. Every week for the past month they give away something. Employees are very friendly. Clean store. Ive got Christmas lights, candy, and more as free gifts. My dog loves there pig ears. Great price too 5 for $5. In a pet store there around $22.. Great prices at Big lots! Very good quality of products in there store. Thank you Big Lots!

If I had the option of giving zero stars I would do that.I came in to my local Big Lots to purchase a sectional set Wednesday Sept 1 2021.I was told there was one in stock.I didn’t have enough time after filling out the application for leasing and for the furniture to be brought out I had to get my kids from their bus stop at 3:30. So I left and couldn’t finish my purchase (Progressive leasing option) so I sent my husband back to the Trussville location after he got off of work 4:30-5pm .When he got there the person normally in charge of the furniture dept had already gotten off of work.The person helping my husband said that they couldn’t “find” the furniture set I wanted in the back.The Big Lots employee even called the person that I had spoken earlier that works the furniture dept and asked where they could find it in the back.But for whatever reason they STILL couldn’t find it,so they took our name and number and put a note on the register at the furniture dept to NOT SELL the Broyhill Naples set.We were told the man that ran the furniture dept would be back to work on Friday to come back then that he would be able to help us with our furniture. I go to get my furniture Friday Sept 3 and magically someone found the furniture set and sold it out from under me on Thursday..I’ve called the other Big Lots,Rainbow City,Hoover,Homewood,and Jasper and no one has the furniture set I wanted..I was so upset..They don’t know when another set will come in but I could order it and pay out of pocket and get it within 10 to 12 weeks..

We finally found a recliner we wanted and Stan in the furniture department was great. We came from Ringgold to Trussville to get it and he had it ready for us. Stan truly made this Big Lots the friendliest store in town.

Food was good, fries were hot. I believe the manager took my order, she was very nice and friendly.

Good helpful staff and surprisingly has alot of food items . Quick in and out . Good selection of home needs .

Great customer service!!! The cashier was super nice and went above and beyond when baking my merchandise!

I love this store its convenient you just getting in and out of and not very crowded I like it

Didnt have everything we were looking for. Sales people friendly and helpful

The people was very knowledgeable, professional and very helpful.

If I could put zero stars I would. Has been one of the worst purchasing experience that I have ever had. The store manager is very rude and very unprofessional. My husband and I bought a sectional. Once we got it home and unwrapped we got 2 left sides. So far we have not received a response in how they plan on fixing this for us.

Good customer service 👍

Thank you to the lady working in furniture section today for my mattress and boxspring purchase today. 2nd time visiting this store in the last 2 days

Clean not much business but stocked well employees did offer to help

Great customer service! Fast, I didnt found everything that I was looking for, but that was ok.

Love this place so many things to see

Store is always clean, shelves always look stocked, even though you dont see to many employees on the floor, when you do find one they are so helpful and so pleasant to talk with about what you are looking for

This was 1 of the only places my husband & I were able to find open on Christmas Eve. We wouldnt have been able to pick up a few last minute necessities had they not been.

Fantastic people and goods. Thank you

I was very surprised at the quality of products in Big Lots. I havent shopped at a Big Lots in years. I was delightfully happy that we have one so close to home. I will definitely be back to this store.

This store isnt always the neatest, but the bargains are consistently good.

Competitive prices staff could have been a little more helpful

Found what I was looking for; in and out in a matter of minutes. Store was clean, neat, and organized despite the holidays.

Overall, I like Big lots, they offer products that are a good value. I have been surprised how theyve expanded their product line.This particular store is in dire need of updating. It needs to be laid out more like the one on highway 31 in Birmingham.Our most recent experience, was mixed. At first, we couldnt get someone to help us with an item we purchased online, but, eventually the person who did help us was very kind.

One of my favorite places to shop. Baby needs, bed linens, frames, dry groceries, school supplies, snacks, storage containers, t-paper bibb good selection of what you need.

Very good service though I have to say the products are limited I could not find a lot of things I was looking for.

Clean store, friendly people. Lots of nice stuff at affordable prices.

Great to shop

Great products great prices and great employees

We drove 30 minutes to this location for an item that we called ahead to verify it was in stock. When we got there, the furniture sales man brought out the boxed item. During check out, a different employee (Ron?Don?) came up and told us it was already spoken for. My husband said we were there to buy it and had made the drive so someone needs to figure out what is going to happen because it wasn’t ok. The employee told us he wasn’t going to do anything that it wasn’t his job and walked away. Although it may have been true, he did not handle the situation with respect for a ready to pay customer issue and we felt very insulted. The initial sales man offered us a percentage off the display but that isn’t what we drove 30 minutes to purchase. We left very disappointed and frustrated for making a wasted trip and being brushed off like we were below that employee. We will not be back to this location.

Cant go wrong with BL. Great items, selection, & prices. Big fun!Thx BL

Is nice but needs more variety of items

Well run store. I still miss the old days when they primarily sold weird overstock merch.

Good customer service!!!

Helpful staff always. Good prices and really nice furniture 😊.

Loved the beautiful towel section, pricing good on most items.

Friendly services, great prices

I always enjoy shopping at big lots I always find what I need and want .

It was well stocked and people were friendly

Very surprising the deals you can get at Big Lots with their rotating inventory! Love to shop there.

Wonderful customer service and nice prices on recliner.

Their curbside service is a joke. Waited 20 mins in the curbside area on the phone kept on hold before I was helped. They had plenty of staff just standing around. All I ordered was one bag. Ridiculous! No apology or explanation given.

My husband and I were looking to purchase a living room sectional an 3 bedroom sets we looked around for an hour or so giving the salesman time with the customers he was already helping but once they decided they werent gonna purchase anything we were still over looked we took our business else were 🙄

Customer service was nice and the selection of items were unique.

I actually like going here its a quiet clean store and the people are very nice. They have a little of everything and generally its things that Im not used to finding sometimes. They actually have a decent little Electronics section where you sometimes get some real gems

Big Lot has some very courteous people working for them

Holiday preparations are being put out. Staff friendly & helpful. Found what I went for and more. Great place to shop!

Disorganized utter chaos. Isles difficult to navigate.

Joe was very helpful in our search for a recliner. He went out of his way to help us even at store closing time. He was very personable and knowledgeable about the products. Great job!

I was just in there and the thing said 50 percent off of the price. Well this old white lady said it wasnt what it said. I want to file a corporate complaint. And the reason i said the race is because its a older black lady in there that was nice

Clean, nice, new items

Im here often because the store is not packed out all the time. You always find just what your looking for at a great price. I really love big lots.

They had what I needed, but checkout time was long.

I love Big Lots. O can usually run in, pick up what I need and be on my way. Its convenient, the prices are decent on most stuff and if you take the time to look they have some really unique items.

I love Big Lots, they always have unique stuff to look at and buy. I found what I was looking and other items also but I had to wait 15 minutes in line to check out. There were only 2 cashiers but they were very nice.

Best furniture selection and awesome prices. Also, offer an additional 3year warranty at a very low price!

Big lots has fabulous deals and prices and looks out for the customers with discounts and coupons.

A sort of general store. Tends to carry a lot of stuff not common for the area, and often carries a lot of goods at low prices. Much of their stock changes often. So you can sometimes find a good deal on interesting items.

Great after Christmas sales plus an extra 20% off.

Nice and friendly service

A little hot but good service..

Love Big Lots great deals always the staff at this location are all very nice great customer service and did I mention great deals, lol. I choose to go here before anywhere else. I dont get stressed and I save money..fabulous ;)

Ive found some great deals on nice stuff here. Lots of stuff thats always changing, so its something new every time, keeps it interesting. Super friendly staff.

Love visit here

Always a good choice for bargains. Very large outdoor living section now. Furniture in this one as well.

Clean and good shopping

I love this store. The have the best snacks and a great selection for gifts

Found the lightbulbs I needed. I always find bargains and its very convenient.

Nice clean place. Friendly staff. Stan from the furniture section is always great to work with.

Had everything I was looking for, and extra stuff to. Employees were helpful. Store was clean to.

Was given fake money for change... manager could care less bout it to

Store was fully stocked and Staff was very professional and courteous

Always buy more than I plan!! Love the place.

Very quick service and very nice people I enjoy going there every time

I was there in the middle of the day, with workers all around and no one spoke to me. Looked as if I was a fish out of water! Lol

Their website contains erroneous information as to availability of products. Website said there were 3 folding chairs with footrest in the store. Not any in store. Clerk said website is never up to date, cannot rely on it.

Who doesnt like big lots? Its the most amazing store ever. Just wish they sold clothes.

Big lots have cute decor for your home. Prices are reasonable. Customer service is ok.

We really enjoy looking at everything! We brought some items. But I will be back after.Christmas.

Awsome furniture deals during the friends and family discount weekend.

They are clean and have started carrying Broyhill furniture!

Large variety of things, nice clean store.

Helpful, courtesy staff good prices on the on some things.

Everything that I wanted/needed was in stock & easy to find. On my way into the store I was greeted very cordially with a smile by the manager ( I think ) who was helping a customer with their mattress purchase. Once I was quickly able to gather my items for purchase & made it to the register, Dannie was a customers ( & I imagine a supervisors as well ) dream. VERY attentive. VERY cordial. VERY professional, but VERY human as well. She didnt get upset when the customer ahead of me fumbled with her card as she was making the payment. She smiled & assured her that the machine didnt always work the first time. She didnt get upset with me when I just KEPT on talking. I dont get out much because of medical issues & my daddy said that I would talk to a fence post if there wasnt anybody else to talk to. Dannie took it all in stride. Her smile is radiant & genuine. I could tell by our brief interaction that Dannie is just good people as the country folks used to say. I was in terrible pain when I went in to Big Lots. Pain affects every part of my life. I wont say that I was in less pain when I left, but I will say that the few minutes that I spent with Dannie just made me feel better in general. Yall got a prize in Ms. Dannie. Please treat her well. ***No! Im not related to Dannie & Ive never met her before today. Shes a person that you would remember crossing paths with for a hundred wonderful reasons. ***

Love Big Lots! They have everything.

Went in for furniture and was attended to by not so friendly Ian who really didnt have any helpful information..

Love this store..when on a fixed income this is the place to go... just make sure you check the expiration date.

Angie was so helpful and sweet. Pretty hot too!!!!

I really love coming in there #Stan is Wonderful💓💓💙💙

Good store. Stan always helpful

Went in 30 minutes before closing. In and out.

Okay, empty.

First time. Was okay

Great bargains n quantity of different products

Customer service is awesome plus I love the good deals they have

Nice clearance items ...good Christmas displays on hand

A great place to shop for first time furnitures

Furniture staff was very helpful

They have very helpful employees

Great store. Very tidy and clean. Friendly employees.

Nice store. Some stuf is priced high.