Mountain High in Cahaba Village has such a helpful staff. They will bring out a dozen pair of shoes till you’re happy - such thoughtful customer service.

Amazing outdoor and lifestyle store! The store manager Caleb is extremely helpful and polite every time I have visited. Recommend for everyone, not just outdoor people

I love shopping at Mountain High Outfitters! The store is easy to get to from anywhere by way of 280 or 459, and parking is right out front! The associates are great when I have questions but will also leave me alone if Im just looking around. Theyve got everything we need for outdoor fun and clothing!

We stopped by for a few Christmas gifts. They have a great selection. If you are going on an extended camping trip you cant miss stopping by this location. They have everything you will need. They also have a great selection of items for just a day trip or just some cool outfits for school.

I had excellent service at this location. I was greeted by Brooke, upon entry. She helped me find exactly what I was looking for and even called another store to find the correct size.In shoes, Kadeem was awesome. He was knowledgeable and helped me find the exact pair of OC shoes, that my son was looking for. It was a pleasurable shopping experience. Store was well stocked and organized. I highly recommend!

I live about 2 hours from this location but happened to stumble upon it visiting my brother at UAB! Now every single time we go to Birmingham we stop by. I especially love it because they are dog friendly 😊 John Perry was SUPER helpful and took time to explain things to me when I was deciding on shoes (hokas are the best!). Definitely plan to stop by this location. You won’t be disappointed!

When I first went in there was a greeter at the door he was nice and pleasant. I walked in too the back of the store to look at some shoes for my daughter for Christmas it took a minute for someone to assist me, Finally a young lady comes up helps me with my selection it was quick and fast. Thanks for the swiftness of assistance . Thanks to the clerk BHenson for doing a great job, nice friendly and courteous. I would shop there again.

Kadeem was the nicest and most helpful person I have ever met! He helped me and my friends pick out valentines gifts for our boyfriends and they loved them! He is the best!

I had Daniel help me with all my questions about my on cloud shoes. He was super helpful and friendly! Very outgoing :)

Caleb, Austin and Grace Ann were wonderful! Great selection of everything the outdoors person would want.

Kadeem is my favorite human! He is so sweet and helpful and helped my friend find her boyfriend a jacket that he is obsessed with!! Super awesome 10/10

My favorite Mountain High! Great, friendly staff! Brooke always takes care of me when I visit the Cahaba Mountain High!

On two occasions now Kadeem has been the highlight! He helped my mom and I last weekend, and me again yesterday. Made my visits so easy and fun, his energy is the best!

Kadeem was dope! Literally made a shoe appear that wasn’t in the system. Amazing service!!!

I’ve shopped at other locations before with pleasant experiences so I was really taken aback with the poor level of customer service I received at this location. From what I observed there was only 1 other customer in the store and 3-4 unoccupied employees and yet still no one seemed interested in helping. Just disappointing. I hope this is not the norm.

Kadeem is the best! Helped me get the shoes I needed!

Its always nice to have a knowledgeable, friendly and safe staff when shopping for a new product.

Love this place. Can never leave empty-handed.

Great selection for outdoor clothing and gear / super staff very friendly

Even though the prices were a little high at this store, I didnt mind because the service was Great. The young man who helped me find my sleeping bag and a few other items made my whole experience there worth it. He took the time to show me all the different products available, and shared great hiking experiences at the same time. He also shared a wonderful app with me to help me in my hiking adventures. Great store with Great Staff! Thanks for the wonderful service

I love this store! The staff are incredibly helpful and will work with you to make sure you find the best gear for you. In particular, the staff helped me so much with finding hiking boots. I think I went through the entire line of boots until I found the right pair. But the guys helping me were not about to let me leave with a pair that didnt fit well with my feet. I am super thankful they knew what they were looking for because I know nothing about hiking boots.

Great selection of stuff. I love the Birmingham stuff they have, like shirts and stickers. Staff is extremely friendly and helpful. They really seem to know their stuff too and arent shy to say if they dont know as much about a certain product. Highly recommend, love this store!

Great service. Caleb and the other employees were very helpful!4/3/21Another great visit to MHO. John, we are going to miss you. Best of luck down in Destin. OC and Hokas were great!!

The employees were very helpful and friendly!

Very knowledgeable staff, nearly all are former Scouts, and they can discuss merits of different brands. One example is the arch placement in different boots. Some boot brands will just never fit because of the arch placement and my arch.On this trip, they were outfitting a Scout for an upcoming trip to Philmont. Several staff members and some customers enjoyed sharing memories.That is what you want in an outdoor store.

Good selection of mens & womens apparel as well as some kids clothing too. People complaining in their reviews about high prices need to understand that the prices this store charges are that particular brands suggested MSRP, nothing Mountain High can do about that. Your gripe needs to be with the brand, not the retailer. Subscribe to their mailing list & theyll send you a catalog with various coupons that offer good discounts. My only complaint is special orders arent eligible for said discounts.

On 04/21/2019 at around 2:30 pm I visited this store. The employees at the front of the store were very friendly. We browsed the store. Then we went to look at shoes and that was a mistake. I have never encountered someone more unpleasant or rude at a retail store than the man working in the shoe area. He completely ignored me and catered to another family looking at shoes. I had to go out of my way to ask him for sizes to try on. It took him about 10 minutes to bring back the shoes from the back to try on. He came back with shoes for another customer, and as he walked by (he didn’t even stop to talk to me) he said that he didn’t have the color of shoe I wanted in my size. Then he walked away. He didn’t ask if I wanted another color or anything. I had to go ask him for a different color in my size. He gave them to me and didn’t even ask how they fit. The whole time I was trying them on he was just standing a few feet away looking around and doing nothing. He was just very rude. I decided I liked the shoes but I’m going to buy them from a different retail store. He did not deserve the commission from my purchase due to his rudeness.

Very rude, judgement, and pretentious staff. Nothing had a price on it and the employees seemed bigger when I asked the price of an item. Staff was very unfriendly and seemed to be bothered by my girlfriend and my presence. Cashier took a phone call on the store phone while checking us out instead of letting someone else take the call. It was just not a good experience. Will definitely stick to Alabama Outdoors for all of my outdoor and brand specific purchases.

Fantastic! Great customer service! Store manager was very helpful!

I want to personally thank Zac for being friendly, courteous, and helpful. He located a jacket in another store and had it shipped to the Mountain Brook location and phoned me numerous times keeping me updated. I really appreciate the outstanding service.

Plentiful selection with locally experienced staff that goes out of their way to help.

Always amazing help from people who understand their gear and have a passion for the outdoors. Helping us get our adventure on! Thank you

Great place!! Whether your planning an expedition or just grabbing some of your favorite apparel, these guys have built my trust over the years.The workers are always great, helpful, and know what theyre talking about. You can tell they actually use many of the products due to their knowledge of the questions I ask them. Ive been planning a trip to New Zealand lately, and they have really helped me be better equiped for the journey!

I love this place. The folks at this store are always super friendly and super helpful. You might even find a new spot to kayake if you dont mind chatting with them. Id like to see this location carry a little more clearance stuff. Galleria usually has all the clearance but I dont always wanna go all the way out there.

Young staff poor customer service skills. This location does have a great sales

Upon entering the store was greeted with an enthusiastic Hey Man! and that was just about the extent of the sales person/consumer interaction. I stood in front of a certain brand of shoes holding a specific shoe for probably 5 minutes. After putting the shoe down I heard a Hey man, if you need a size just holler at me from a head popping out behind a rack about 20 feet behind me. No thanks bud. If you cannot come over to me, the consumer, and attempt to make a sale I will go home and order it online. This store is the shining example of why retail is dying. Not to mention the other 5-8 employees standing around doing busy work. Guys, wake up and realize that the reason for your employment is to help customers and sell merchandise. Not move a Yolo board from the front wall to the back because it will look dope back there. Disappointing.

Went this evening to find water shoes for my kids. The staff member that helped us was very helpful and friendly. He spent time showing my daughter how to work the chaco straps. He never list hs patience and was very willing to grab additional sizes. They made shoe shopping easy!

Ive stopped shopping at this store. Completely. Id rather order online than be looked at and judged every single time I enter. The staff is rude and stares. The last time I visited the store I was looking for a specific brand of shoe and the guy I ended up asking gave me a very condescending no. I tried to continue to browse, looking for another brand I may like but he was hovering awkwardly and kept telling me they didnt have what I was looking for. No, I dont look like an outdoors man, but I dont smell or dress like a bum, and I have money and feet. In addition to that, the store is overly crowded with retail in the clothing area. You can barely walk through. I guess thats what they want as I never seem to see any other customers in there when I visit.If you enjoy being followed around a store like you are a criminal, this is definitely the place for you!!

I went into Alabama Outdoors (AO) today and was greeted with exceptional customer service, which resulted in me buying many family presents for Christmas. AO was not pushy but still welcoming.Recently I also went to visit the Mountain Brook, AL Mountain High Outfitters store. I was a greeted by a really obnoxious character who eventually introduced himself as Hunter. Maybe instead his name should have been Bummer. I typically like to walk around and explore products and will ask for help if needed. I do not mind an employee checking up on me, but this guy was relentless. He acted like a used car salesman whose lot was going out of business. I had an article of clothing I was going to buy only to return it because I was so turned off. He kept asking me if I needed a dressing room for something I did not need to try on.The other employees seemed a little wound up around this guy. In the past when I went into this store others were particularly nice. Before I left I saw Bummer yelling at one of the girls at the register only to notice that it seemed like she was about to cry. I thought his general tone around others in the store was high strung possibly causing stress to those around him.Upon leaving the shop I was sorry to go into Mountain High Outfitters and even worse, felt sorry for the employees there who had to work with this crazy personality.It was Bummer who unnerved me to the point where I will never return to this place of business as long as he works there.

Awesome experience. The lady who works there was super friendly and kind.

Really cool niche store that has a large selection of products. The prices are a little high but thats to be expected for the area. The staff seem to be a little overbearing, or judgmental that you dont necessarily fit their views or lifestyles.

Great staff and great selection. Nice folks. Im sort of budget conscious but I have found some great stuff on sale. The widest in-store selection of ENO hammock products I have ever seen. Period, and Im an ENO junkie.

Staff were very friendly and helpful. Even past closing time, not my first Time there and if the need arises that will be my go to AND in the future If you find yourself near you should try these awesome Gals and Guys outKEITHBIGCOUNTRYLEIGHTONAPPALACHIAN TRAIL THRU HIKER CLASS OF 2011 AND FUTURE TRIPLE CROWNER

These guys, of all the stores in the Birmingham area, really try to have the best gear and knowledge about what you need. I have special ordered multiple things from this store.. They are always helping in what you want and will work with you. Seems like they really try to cater to the avid outdoorsmen yet also keep up with the trendy and fashionable culture of the preppy lifestyle.Overall great company, good knowledgeable people and the are willing to find the best fit in any area for your needs. I will conclude that they can not compete with an REI but they are a notch under them.

Good selection but they insist on getting zip and phone number.. Trying to mine data from everyone... Inconvenient and makes you want to go look there and then order online from someone else

Great gear selection. Prices were reasonable. The gear rental manager took time to give us recommendations on climbing locations and a crash course in some how tos we had questions about. Staff was so friendly and so knowledgable.

If you need high end outdoor clothing or outdoor gear this us the place

Nice store, Ive looked for item that is not caried by the store, the stuff was helpful and direct me to a competitive store to find the item, i was impressed

Went to MHO to get geared out...new backpack, shoes, etc. Asked to use the restroom prior to dropping big $$. They said, Its for employees only. You can use [this neighboring stores] or [that neighboring stores] but not ours. No worries. Ill take my $$ to a customer-conscious outfitter.

Great selection and great staff. Very helpful!

Great store with a great selection of products. I enjoy supporting local stores such as these instead of the big chains.

A fine store, but they DO NOT STOCK ski gear (skis, poles, bindings, etc.)...at least not the stores in AL.

Great store. They can be a bit on the expensive side but make up for it with selection and customer service.

Very helpful staff as I was looking for a sleeping pad. Im not very experienced at camping but they were very patient with me

Great selection of unique items. Very helpful staff.

Not African American friendlyBlk ppl go camping and hiking nowadays 👀🤬😳

Best selection of legitimate outdoor gear in the city. The staff is knowledgeable and happy to help you make decisions.

Very knowledgeable and helpful staff. A wonderful place to go, especially if you need expertise about equipment.

Thank you Mimi and Andy for all of your hard work. Thanks to you both for my new attire

Came into the store looking for help for my trip to Iceland and I was guided through everything I would need down to the socks. Excellent customer service!

Great Selection, Helpful Staff

Good selection and good sales. All quality products but can be expensive (not a ding on the retailer) staff was friendly.

Great outfitter store. Cool and knowledgable staff.

Great service and selection. It’s a little pricey, but competitive to Alabama Outdoors.

Loads of gear and a very helpful staff.

Surplus of selections. The biggest in the area..

A small outfitter, with just about everything. Excellent service.

Very poor customer service! Walked around the store for 20 minutes and never even got acknowledged by anyone in the store. Why I bought anything there Ill never know but I stood at the counter waiting to make my purchase and it seemed as if I was bothering them to wait on me and the others ready to check out.

Quality goods and service locally

The prices are so expensive. I bought a pair of pants identical to what they sold there at the store online for $30 less than they were selling them for

Awesome place to shop!

Nice place

Great selection