I can’t say the workmanship is a problem because to date it has not. The issue is customer service and the fact that if I did not call them they didn’t call me with updates. I needed parts order and they could not give me a date. I needed my car and was told point blank if I want my car I had to pay for the parts. I’ve never had a auto service rep talk to me in that manner. I wanted the repairs but was shocked by the reps tone. Like I might not come back. Well I won’t go back, thank you. Every employee whether you like it OR not you the company. So your behavior speaks for your leadership. You’ve lost a customer that was wowed by your quick lane service and I thought I’d get the same seamless customer service on the other service side. I was wrong. Fixed your less the average customer service interaction and you might avoid the lost of more customers.

They take forever and repeatedly leave the tire valve caps off. Of course it’s minor and not that big of a deal to buy new caps after each oil change, but it is super frustrating and worries me to think of other things that they are not doing properly and not paying attention too. Plus I have different tires on my car thanks to them not knowing the difference.

Pricey but great customer service

I have purchased my last two cars here.

Quick service. Reasonable price. Friendly employees.

Since I travel for work i always try to find a quick lane for regular maintenance. Theyre fast, reputable, convenient, and trustworthy.

This place is great very quick. Like dont think 20 minutes for rotors turned and breaks on front and back bc well something is wrong if it is. They can do multi point inspection, oil change and rotate tires in that time at most once they start on your vehicle. They will not keep you there longer than you need nor will they try to sell u something u dont need. When and if you need anything they will let you know how bad it is, the price, and how long that will take. Then, you decide now or later no pressure. Females unlike other places who make u feel like bc u r a female they r going to try n sell u things u dont need, well not these guys u need a filter they will bring it in to show you. Something wrong with ur tire or what ever they are going to walk u to ur car and show u just so u see what is going on and let u make ur decision. Hope this helps. oh of course this is maintenance like a doctors check up, routine maintenance, the service department is a different story that is the hospital sometimes you need to stay over night. U wouldnt want ur doctor in 20 minutes to operate on ur heart well same w a car.

Long time customer of Long Lewis. I have never had an issue with them. Great service!

On time as promised. Quick Lane does a great job.

Wait was a little long, but they were covered up this morning. Just glad to get my problem fixed.

Great service; easy in and out

Good place for your service needs!

Knowledgeable, honest, and reasonable service. What more can you ask for?

Great service from the team. B

Walk in oil change, tire rotation and 10 point inspection took less than 20 minutes

Always good experiences with these folks.

They were slow servicing the vehicle

Very good and friendly service!

Its good.

The only place I use for oil, tire rotation and brake service.

Awesome service.

If you want professional services go to Long Lewis Ford.

Great service!

Super fast!

Great place

Good