Bryan Ayers is a top notch salesman. 10/10 all the way around. He got us in this beautiful 2021 Ford Explorer ST in no time. He answered all of our questions and just went the extra mile. He made this experience so much easier and made us feel welcomed as soon as we arrived. I will be recommending him and will gladly drive 4 1/2 hours every time I need a new vehicle!

Excellent service department with integrity. Staff is helpful, friendly, knowledgeable, and honest. We have a small fleet of vehicles, and well be taking them to Stivers from now on. I appreciate the communication and follow up from these guys. We thought we had a big expensive problem, but they tested for it, applied a low-cost fix to the real problem, and didnt rip us off. They also called me to explain everything and got us back on the road in no time. We have company executives doing a lot of interstate travel, and its comforting for me to get those follow-up calls with details so I can put them in a vehicle with confidence that its in good shape for the next trip, no matter how far. Special thanks to Ed.

Great service department, I went in for an oil change on my truck and they got me in and out within a reasonable time!! First time customer, Ill definitely bring all my ford vehicles here!!! My service advisor was fantastic, he even gave me a courtesy call the next day to make sure everything was good!!!

I highly recommend to contact Eugene Jones for your car need, hes very professional and will do the extra mile to find the right solution for you. 5 stars!

Great service and they got everything taken care of that same day. I recommend JD, he went above and beyond to make sure everything went smoothly

Thankful to have a service center that helps keep us on the road. Ed was pleasant to work with and kept us informed along the way as always

My experience with Ed Jeszka and the rest of the staff in the service department at Stivers Ford has always been a pleasant one. They are always professional, courteous, informative and genuinely care for my needs. Since I work in vehicle transportation across many many states I regularly work with A LOT of dealerships weekly if not daily. Ed Jeszka and Stivers Ford are in my top 3 favorites of dealerships. Someone will always answer the phone when I call and if I do happen to have to leave a message I will always get a call back asap. Most service departments have really struggled in that area even before the whole shipment and chip fiasco sometimes taking days to call me back. But Ed and the team at Stivers have even continued to stay on top of their superb communication skills even during these difficult times. I appreciate them immensely.

I had a very nice experience with the Service Dept. The young lady (I didnt get her name) who greeted me after I pulled in to my Service Advisor, Joshua Cook. He made me feel like my vehicle and I satisfaction mattered & he made sure to redeem my Fordpass reward points for my service. I was thrilled and thankful the my service bill was $0.00! I will be returning and will recommend that my family and friends go to Stivers Ford for all their service needs.

Awesome service! This was the best car buying experience hands down. Everyone from the sales associate to Shelby Parker who walked us through our service plan was friendly and provided excellent service. Would highly recommend Stivers Ford of Birmingham. We have found our go to place for any of our auto needs!

The staff here is exceptional!! Our salesman, Daquavius Caddell, was most pleasant and made us feel welcomed upon arrival and throughout the purchase! He went above and beyond to accommodate. Mr Charles also delivered great service throughout the process. Tim and Asher were also great to deal with. These associates are valuable assets to Stivers!! We will recommend customers to see Daquavius!!!ThanksThe Norths

I was up early to get my car serviced before heading to work. My car’s washer fluid and battery was checked along with this cool automated tire tread reader. I got my oil changed, battery replaced, and tires rotated with plenty of time left to make it to work on time. Thank you Ed!

Excellent communication from Ed. Great work. Car was repaired quickly even without an appointment.

We had a fantastic experience with Stivers Ford. Jessica was so helpful and kind, and we are thrilled with the work done on our car. We used to go to a Ford dealership closer to our house, but we weren’t satisfied with how unwilling to work us in they were. When I called Stivers, Jessica told me to come right in and they would get my emergency issue fixed immediately. The work they did was excellent and reasonably priced. Stivers is the best Ford dealership around.

The recent experience I had at Stivers and Josh as my service rep was exceptional! He was professional, courteous and kept me apprised of what was going on with the repair of my vehicle.These days exceptional service is no longer the norm and weve gotten used to not having excellent service. This was not the case with Josh. It was a pleasure doing business with the company and him.Kudos to everyone involved with my vehicle repair. Based on my recent experience, I definitely recommend Josh and Stivers to anyone whose vehicle needs servicing.

JD and the rest of the service team are excellent. I brought all 3 if our family’s Ford vehicles to Stivers for service and I was very pleased with the price and quality of the work performed. I would highly recommend the Stivers Ford service center to anyone with a Ford vehicle.

Service was great at Stivers. I spoke with Ed in the main shop and he was able to get the part I needed for my car, the same day and it was only an hour or two and I was back out on the road again. Very professional and proficient. Thank you Stivers! Keep up the great work.

My wife and I were driving through Birmingham en route to our home in southwest Florida when we experienced a major breakdown on I-65. We knew nothing about Birmingham, but our tow truck driver recommended, due to the severity of our problem, that we have the truck taken to Stivers Ford of Birmingham. After spending the night in a motel, I called Stivers Ford and was routed to our Service Advisor, Edward Jeszka. I explained that we were trying to get home and that circumstances were such that it was important thus to do so. Ed explained that the problem with our truck was very labor intensive, but promised to do his best to get us back home. We were unable to locate a rental car, so we were stuck. We were thrilled when Ed called at 4:00 pm to tell me our truck was ready! I can’t say enough for Ed and the Stivers Ford crew. They are great!!!

Employees are friendly and Knowledgeable.. Especially Josh.As for the company...I have been without my car for about 4 months because the part is on back order.. Seems as though a company that large could locate a part and/or have adequate suppliers...

After working on a purchase for 2 days and driving 3 and a half hours from Nashville to Birmingham, we were called when we were 3 or 4 miles away from the dealership and told they sent the Jeep we were buying to an auto auction... because the salesman neglected to mention to anyone that he had a pending sale scheduled to arrive at 4pm. We had even touched base with the salesman when we were about 90 minutes away to ensure everything was good to go. We had financing I place. They lost an easy sale as we were just looking to upgrade our current Jeep and we were ready to buy.

I took my car to get serviced and Josh Cook provided me with excellent customer service. He explained what needed to be done to my car and also asked if I wanted to wait or use their free shuttle services. Overall, I am pleased with their service and I highly recommend!!!!

JD and all the techs in the Service Center were friendly and helpful. The repair was completed sooner than originally quoted. Great Job and Thanks.

Jessica was awesome. She was so patient and never had any kind of attitude…no matter how many questions I asked. FIVE STARS solely for her! Ford overall has some issues with how they treat customers (I.e. telling a customer they are on their own as far as transportation while their car is stuck unfixed and with parts on back order). Im grateful for the help Stivers was able to provide but there should be something for customers that are without transportation due to a faulty part through Ford

AGAIN, Stivers Ford of Birmingham’s service department personnel did an AMAZING job with servicing my new 2021 Limited Edition Outer Banks Bronco.I finally, reached 7,500 miles on my new ride. I purchased the maintenance plan at the time of purchase. The plan allowed me to have my car serviced without pulling out my wallet. My service visit entitled a multi-point inspection, oil change, and tire rotation. You can’t beat this with a stick.KUDOS Jeszka Edward and the service technician for providing quality customer service during this visit!…And thanks to the sales and finance team for offering maintenance plans that benefited my current finances.

JD was my service advisor. They were very honest and communicated with me well as I had to leave my Lincoln there waiting for parts. Will definitely return.

Williams was very helpful with service for my car. Thank you

Five Stars for Stivers Ford of Birmingham and Josh Cook, my service advisor, and Noah (my driver) and the young lady who also drove me home (forgot her name). My car is driving like new. Appreciate everyone who helped in the matter - especially those who actually did the work on my Ford. It was a very pleasant experience.

Was every pleased with the service received. Josh was every professional, courteous, and thorough. Would recomend him and will use him and Stivers again.

My advisor Shelby Parker was excellent. He was very attentive and kept me updated. I informed him that I had just relocated to the Birmingham area and he was very welcoming.Im looking forward to have a great relationship with him during my stay.Service with a smile. 🤗

Shelby Parker Sales Manger and Salesman Jerel Collins did a great job of getting me through the process of selecting vehicle, test drive, explaining features and the negotiating a good deal. The whole team from sales to business office was very professional and got me into my new Explorer in a matter of hours.

Excellent service with a professional and knowledgeable staff. Josh Cook did a great job taking care of everything needed to get me back on the road.

They charge $2000 MORE on top of MSRP if you want to pay cash instead of finance!!

DO NOT shop with them. The day I got my vehicle I was at the dealership for 5 hours after coming in with exactly which vehicle they had on the lot I wanted as well as already having been given an estimate on my trade in. Had I not done that, who knows how long I would have been there! I bought my vehicle TWO MONTHS ago and am still having difficulties with this place. I bought my explorer as an out of state purchase. After two months of hassling them about the paper work being sent to the wrong county and with the wrong information on it twice. My tax assessor finally received the correct paperwork from the dealership two days shy of two months from purchase. Now the check they sent is less than it needed to be and I am being held responsible for the several hundred dollars in late fees on top of my car tag price and the money they shorted with the paperwork. Furthermore, different floor mats were supposed to be included with my purchase. They have supposedly gotten lost in shipment twice. Who knows if I will even ever get them. With all of these problems, it is difficult to get a hold of any of the people who can fix the problem or get them to return a phone call. PLEASE do yourself a favor and dont buy your vehicle here!

Stivers Ford was great. The work was done timely and it was reasonably priced. My service advisor; Josh, made me feel like I was his most important customer.

We scheduled a service appointment 2 weeks in advance. When we showed up to drop the F750 work truck for service Ed promptly checked the truck in and had all work completed by the end of the business day. We will be returning to Stivers for all of our future service needs.

My maintenance was done quickly and efficiently. I would recommend to my friends.

Shelby and Deizman did a great job taking care of us. Very pleased with the service and the new Bronco!

Eugene Jones was the salesman we worked with during our recent purchase. He was great and we highly recommend him and Stivers Ford - top notch!

First time at Stivers Ford service department was a pleasant experience for me. From my service advisor Shelby Parker writing the order to Mike Coody bringing my truck to me there was a real sense that they truly wanted to earn my business . Its nice doing business with folks like that who seem to understand time management. Job well done guys!JP

Received a great deal on our 2020 Ford EcoSport. We were able to do everything online! Appreciate help from Shelby Parker, Dohnovan Wilcox and Edward Pyle for all the help in making our experience great. Highly recommend this dealership!

Brought my 2018 Mustang in for 20,000 mile service. Service advisor Josh was terrific - friendly, helpful, and professional. Encountered a couple the mechanics while I was there, who were both very personable. Ill be back.

Josh was really nice and did every thing possible to make sure I was absolutely satisfied!!! Thanks Josh.

Ed Pyle, Sparky Sparks, David Agee, and Shelby Parker are first class, outstanding representatives of Stivers Ford. We could not have asked for a better experience. Eddie, you have the best team in the business, hands down! You guys make car buying fun! We’ll see you soon to add to our fleet!

Everyone at Stivers Ford Birmingham gives excellent service! When I dropped my car of yesterday, both Jessica and Jonathan were such a big help. Jessica is who always helps me, and she always has a smile and a thank you for me. Jonathan was so great to help get me scheduled the day after I called, and even got a car wash set up for me. Jessica even helped me redeem my FordPass points so I paid NOTHING! I left yesterday feeling very well taken care of.

Awesome customer service Edward Jeszka was veryprofessional and a pleasure to work with. Edward wasalso very accomodating to the Church.

I was helped by several people through the process. My salesman Avery Blackall coming in on his off day, sales manager Chris Charles and Shelby Parker also assisting in the process. Was one of the better experiences to have.

It was great! Jerel Collins did a wonderful job handling everything I needed. He was very professional and had a wonderful attitude. I will recommend him for my family and friends salesman any day. Thanks again!

If there were to be an option for no stars, thats what I would choose. If you want your credit ruined and to be talked to like trash, this is the place to go. They will make mistakes but its always the customers fault. They have a new general manager that is helpful, but its going to take more than a new GM to fix this place. Buying a vehicle is supposed to be a fun experience, not stressful. It should definitely not drag out for months. This has been the worst experience of my life, buying anything. My vehicle isnt the issue.

Anthony, Aaron, and David (finance) are the best they do everything to make sure you have a smooth and easy transition. Buying a car can be a drag but they made it so enjoyable. Great conversation and happy atmosphere and trust I am not a people person.

Mark was awesome, he made me feel like I was his top priority! And I really appreciate that! And all of the other staff members I encountered were very nice and sweet as well. I would bring my car back for future services. Thanks guys!

Purchase a new Explorer yesterday with Eugenes help..we highly recommend Eugene for your next car purchase, he was very knowledgeable and made ever step very easy.

Great service and friendly staff! Josh was helpful with getting me in an out quickly and made me feel at ease with being new to town and not knowing where to take my car. I will be back!

I took my vehicle to this dealership for a used car inspection and a diagnostic test. Now my truck sputters as if its about to cut off. A problem which I wasnt having before and they said I needed to replace a part that wasnt broken. On top of that they broke one of my fog lights and didnt tell me. Do not use this dealership they con artist.

This place is unlike many dealerships in the area. The sales manager and sales people are genuinely great. Avery Blackall, in particular, was a great guy to work with when trying to find a new car. He found a car that met my price point, however, I wanted something similar to what I was currently driving and not go down in the value I perceived. He was part counselor, stress reliever and provided a very optimistic view to car buying. The manager was extremely fair in my trade in, something I haven’t been able to find with other dealerships. Usually dealerships ding you for everyone imperfection, but they gave me a fair trade in value and even helped by a few thousand to try to get this sale done.I got a call a few days later, and Avery got me back in. It still was not my price point but met a lot of my needs in a vehicle. They also gave me an extremely generous offer on my trade in and got me an excellent deal. Overall, I think out of the four cars I’ve purchased, this has got to take the best experience I’ve had. I think the sales guy and the manager made this the best experience.

To Shelby Parker:My wife and I were treated with professionalism and courtesy at Stivers Ford during our recent truck purchase beginning with the sales team and continuing with financing and management. Thank you.Jeff Willis

It was my first service since it became Stivers. From the time time I pulled in, everyone was quite pleasant. And to top it off, the Service Advisor came through the waiting area & introduced himself! I will return to have my vehicle serviced & wont hesitate to recommend Stivers to my family & friends.

Stivers Ford of Birmingham had the exact vehicle I was looking for, I had been looking for about a week for me a GT Mustang. Eugene Jones was the Salesman that helped us out with locating, prepping and fueling our ride up. He was more than helpful, he made us feel like family. Then we moved on to the financing department where Shelby Parker took care of our loan for the vehicle. He went out of his way to find us the lowest apr, and set us up with a service plan to cover everything for the next six years. I would highly recommend this dealership to anyone looking for a new vehicle, I drove five hours to get mine and would do it again.

The shop was very helpful and knowledgeable. The shop was clean and efficient. Mr Edward Jeszka and his staff were professional and had me back on the road in no time.

Check your math with theirs, then DOUBLE check their math again. My biggest gripe is getting a brand new vehicle with sticky red candy (or something) all over the backseat on a new vehicle. I would not have noticed unless my youngest child had not mentioned it on the way home. Upon a review with Ford.com a sales manager called and offered me a check to get it detailed. I have now payed the first payment and no check has yet to arrive. Perhaps if they follow through on their offer I will rank them higher than 1 star. Until then I cannot in good confidence recommend this dealershipUPDATESales manager sent 1/2 of what was agreed upon...sheesh.

Misty and her team at Stivers Collision (on 8th St.) were fantastic as was the service squad at the dealership- terrific and courteous service!!!

Shelby Parker and Aaron Cummings we’re great to deal with! The whole staff was pleasant and we great a fair deal on our trade and a great deal on our new f250

I needed some work done to my car and decided to take it to Stivers Ford. My service advisor, Jessica Reaves did a great job and let me know when the car was ready. The service was performed promptly and the car is performing great.

My brother and I had a very pleasant experience purchasing a car at Stivers Ford, Birmingham yesterday. Cody Banks was very helpful and a pleasure to do business with. We feel like we were treated with respect and we were able to purchase a car that will suit my brothers needs. Overall it was an enjoyable experience and everyone was very helpful and nice.

Shelby Parker, provided excellent service for our vehicle, taking the time to understand what we needed. Shelby was able to schedule us quickly, provided great communication and get us back on the road. Thank you

I always come to Stivers Ford downtown to have my car serviced. The service is quick, and my service manager, Tim, is always pleasant. He is very professional, knowledgeable, and goes out of his way to make sure my vehicle needs are met. I highly recommend Tim and Stivers Ford downtown for any vehicle.

Ed in the service dept. is THE MAN. Travelling through Birmingham and had the service light come on. Stopped by expecting the worst. Ed took my vehicle right in, his team assessed the issue and were able to correct the issue in no time... Great job by all.

September 7th we purchased a NEW truck from this dealership. September 9th we had to bring it in to be looked at due to a horrible noise from the rear shocks. We get the truck back and it seems fine for a day or two. September 14th we bring it back in for the same issue. It turns out the shocks on the NEW truck need to be completely replaced!! Although this is a new truck, it was being driven by a Stivers employee prior to our purchase. What did they do to the truck, and why was it sold in to us in that condition?Of course new shocks are on an international backorder.As of this time, our NEW TRUCK is still with the service department and no set timeline for repair. Everytime you call you get a different answer, it will be ready Monday at the latest, oh no sorry Wednesday, oh sorry we did not get the parts yet but we are 80% sure it will be Friday.......At this point the dealership has had our truck longer than we have, yet we are paying the note.Can you say LEMON LAW!!!Make this right Stivers!!!!

Scheduled an appointment, for the next day, to look at a pre-owned F-150 pickup. Wife and I both left work early, the day of the appointment, so that we arrived at Stivers on time. When we arrived the truck was not available for viewing and could not be found. We were scheduled to talk with one sales associate and were handed of to another with 7 days of experience. The price initially listed on Stivers web site was not the price we offered. We were told the original tires were swapped out which increased the out the door price by $2000.00.

Had a mechanical malfunction on my F-150 while on a trip. Service I received at Stivers Ford, particularly from service advisor (Mark), was outstanding. Got me in promptly, diagnosed and repaired the problem, and back on the road in about 4 hours. Truck running fine since so diagnosis/repair seems accurate. My thanks to everyone.

Got a great deal from Sparky on April 2, 2021 on a 2020 Ford Fusion Titanium. Very pleased with the helpful and cordial staff. Kudos to Sparky Sparks, Shelby Parker and the Gen. Sales Mgr., Edward Pyle. We hope to do business again!

Shelby Parker was amazing to work with. First visit and had Points from my initial purchase of my new Ranger. Had no idea how to use them. Shelby Was able to to explain and direct me on how to use points so I could add a tool box to my truck. Very friendly as all the folks there were. Called me next day to let me know my toolbox had already come in. Shelby was a pleasure to work with and I’ll definitely be back for all service needs.

My experience at Stivers Ford was great! Everyone in the service department was very helpful especially Jessica at the front desk. She made sure I was updated on any problems with my car from the time I dropped off my car until the services was completed. I will definitely come back in the future.

Avery is awsome everyone ask for him trucks speak for themselves.

I was very satisfied with the service I got from my visit Shelby and Aaron both were outstanding and I will definitely return in the future thanks

I worked with Ashley Andrews when picking out my most recent vehicle. Ashley was very friendly, courteous, and attentive. Would consider buying with Stivers Ford in the future. The price I paid was competitive to other dealerships in the area.

The service at Stiver’s Ford was amazing and efficient. I had my car fixed and repaired in a short amount of time. Mark, my service advisor, kept me informed almost daily with information about my car and the repairs. They did a really great job and it was reasonably priced for what I had to have fixed. I will definitely go back in the future for my car maintenance and any repairs.

We used Stivers Birmingham location and had Darrius Conner as our salesman. And after going to 2 other dealerships, Darius was able to get me in my new Bronco! Couldn’t have had a better experience and will definitely be using them for any car needs in the future.

The service was great. Jessica the person at the service desk was great.She was very helpful and knew lots about my car maintenance. The only thing the price was much more than I expected. I have been going there for years when it was Adamson Ford. I will definitely continue to go for all my service needs.

A great place to buy a Ford! Shelby and all the staff were a great help. I will refer my family and friends.

Aaron Cummings got me in the car I was wanting. I had a great overall experience these guys know what they are doing and will help you anyway you can. They were all friendly and just absolutely great!

Mr. Mark was helpful, knowledgeable and prompt in getting my oil service done in time. I liked the part where another advisor tested the car’s battery right in front of me and even provided a printed report copy informing me that it was part of their precheck and fromthat report I shouldn’t be having any issues anytime soon. Awesome folks out there.

Everyone was really nice.Especially Mr. Ed

Just purchased an automobile from Shivers Ford of Birmingham Alabama Shelby Parker was great on getting this deal done grear buying experience would purchase there again.

Mr. Eugene Jones was so wonderful to work with. He was really thorough with my vehicle of interest and I left with my desired choice. Thank you!

My 2017 Ford Expedition had some service needs so I took it to Stivers Ford because it was close to my place of employment. Even though I didnt purchase the vehicle from them, Gerald in the service department was quick to attend to my needs and also took care of some other items that I was not even aware of. Because parts had to be ordered and my vehicle had to spend a few nights with them, Gerald offered me a brand new Explorer to test drive so I had a means of transportation. As a result of this excellent customer service, my next Ford will be purchased from Stivers.

UPDATE: Now I CAN say something about the dealership...They say theyll contact you, but they never will. They really dont care.Can’t really say anything about the dealership itself but a huge word of caution to avoid Sparky Sparks. He’ll promise things he can’t actually do and waste your time.Called at 8:45am saying I was interested in purchasing a vehicle that same day and he was aware I was coming from Metro Atlanta. Thought he was being super helpful because he even texted me through personal phone. I called him not even an hour later to double check if the vehicle was actually available and about different payment options so that I would come prepared. He answered that he’d keep the keys in his pocket and made sure the vehicle was put aside not to be sold. Kept in touch the rest of the day and he asked me for my eta, let him know I was an hour away and he responded with “cool!”. I arrive to the dealership and walk in to speak to him and he is still being kind and telling me he was going to finish up with other customers and to wait outside. When he finally gets to me he has the audacity to tell me if there’s another vehicle I’d like to purchase saying he can give me the biggest discount of my life because he just sold the one I was interested in 30 minutes ago. Please ask for a different salesman that won’t lie to you!!!

Great service and great people. Ed was a great help with the repair of my truck.

MY SERVICE ADVISOR WAS JD AND THE EXPERIANCE AND SERVICE WAS PERFECT

It was a smooth process. I was looking for the car I wanted which was the 2020 Ford ecosport se and wyman king helped with that. Thank you again to everyone for helping me purchase my new car!

Purchased vehicle online - Communications was good throughout. Saved me a 7 hour round trip. Did paperwork at home when they delivered and they took the trade in with them. A follow up a few weeks after the sale would have been a bonus. Delivery driver was also very polite !

Quick service. Jessica kept me informed throughout the repairs. I will go there in the future if needed.

Having a firm reservation to get my vehicle serviced saves me time. I especially like it when I get there and Mark, my service writer knows my name. He and others on the staff recognize me as a loyal customer. While my vehicle is serviced, I sit in Stivers clean waiting room and read a book. Stivers personnel always greet us as they walk through the room. Finally, checkout is fast and easy and my vehicle is waiting for me. I love my Ford Escape Titanium and the service at Stivers Ford.

Shelby Parker is a true professional representative. Great person to work with

Ed was extremely helpful. He followed up with me multiple times to let me know what was going on with my F-150. Couldn’t have asked for better service.

I was helped immensely by service advisor Tim, who made certain I understood what was happening and would be happening with my vehicle. Most importantly he returns my phone calls with the information I have requested. Thanks Tim

Ed in the service department was great! He explained and kept me informed on everything that was going on. Overall was highly satisfied with both the customer service and the work that was done on my truck. Will be using them in the future.

Shelby Parker with Stiver’s Ford in Birmingham was excellent in her service as was all of the service personnel. Shelby processed both my F250 diesel and my wife’s Ford Edge simultaneously and our wait time was minimal. A great department in downtown Birmingham to have your vehicles serviced. Five stars for Shelby and her co-workers at Stivers!

Tim and his team were great in the service department. They diagnosed the rotors and replaced them for a very fair price. We love Stivers Ford!

We had water in our fuel line, among other issues, and JD kept us in the loop every step of the way. We had never been to Stivers Ford before, but will certainly return due to the tremendous customer service we received from JD and others in the service department.

Quick service..And Service advisor William Fortner was the best,

My first Google review. Wish I could give them 5 stars because that would mean I had a great experience. But buyers BEWARE of the management here. If you buy a used car or happen to get a lemon, you may be in for a huge headache. I bought a used vehicle on Friday, 2/19, and on Monday 2/22 I already had it being looked at by my mechanic. This was AFTER I tried to get management to respond. Vehicles fuel pump wasnt working, and Stivers said DO NOT tow it to our place because we dont work on Rams. My mechanic found out that the fuse box had been heavily rigged to send extra juice to a failing fuel pump, just enough to get it to run. He said that this was easy to spot once they looked at it, meaning that Stivers doesnt check out the vehicles well enough. I have tried, repeatedly, to get them to return my call and talk to me about the issue, hoping they will at least acknowledge it. And additional $2000 later Ive got the van back, but NO thanks to Stivers. My mechanic, on the other hand, is going to get the SECOND Google review Ive ever written, and it will be 5 stars.As of the date of this review, we are just a month past the date I bought the van, and I still have not heard from them. This was after my salesperson and the manager BOTH said he would get back in touch with me. They have three different phone numbers, and not a single message or call has been made. I will keep trying, and I hope that someone in their marketing group will see this and get back with me. Im hoping there has been some minor miscommunication there and that I will get some assistance and help covering the expenses soon. If that happens, Ill be happy to re-evaluate my rating.