They were able to change both axles within hours.

This place is ran by true and honest mechanics. To bring the part you need and the car you need it put on, and they fixed it for a minimum charge.

Took my Yukon in for struts and shocks. Everything was working proper, no dash lights, no rattles, a near perfect car. They called to tell me it’s ready but when I arrived the Stabilitrac and ABS warning lights were on. They told me the warnings were on when I dropped the car off. I had to convince them there were no warning lights on and that something had to have been disconnected during the strut install. They told me to come back a few hours later. I called 2 hours after leaving it and they still had not figured out the issue. I did a quick google search while on the phone with them and figured out the speed sensor had to have been disconnected (which doesn’t need to be done to replace the struts). Sure enough, that was the problem. We picked up the Yukon and all seemed well until 3 days later. There was a bad rattle in the rear of the car that was not there before. I checked the rear shocks and discovered that both sets of upper bolts were only finger tightened. There is no way they were ever torqued properly, so I had to break out the tools and fix what should have been done right the first time.They were extremely nice and wanted to make it right at all times shen I talked with management but it seems that their shop skills are lacking. Something as simple as struts and shocks shouldn’t be this hard to get right.

Stolen wallet from my vehicle no response from owner wallet had sentimental value they could keep $500.00 a gift given to me from my wife of 27 years. I know I made a mistake by leaving in my truck but the wallet cant be replaced but I can replace other cards and drivers license my wife is very upset over this rated this place with and Big F rating. Taking my truck back to dealership where technicians are trusted i wanted to help our smaller businesses

I love him I havent had any problems

Everyone in my family takes all of their cars to Mr. Shepherd. The front of the shop is very warm and welcoming as is its owner. In addition to being professional and very courteous, he provides quality, thorough, and timely service. He treats your vehicle as if it were his own.

Drop my car off yesterday for A/C compressorMy daughter call around to different mechanicAnd found different mechanics that the laborWas 200 dollar cheaper if you call around youWill discover there are lots of mechanics that will allow you to bring your own parts

They was good fast and good people

They are good they fix it but my air stopped working after I got my altenator fixed

BYOP ‼️‼️‼️‼️ Need new and honest Mechanics ‼️‼️‼️ Yes I said it I never had an issue before until today 1/21/2021 got my inner and outer tire rod fixed and arm control bar fixed I leave the shop and notice someone has been rambling in my car even though it was ONLY 18.00 they took it’s the fact that they were not suppose to be inside my car they were only to fix under my car!!! I talk to shepherd and he said “ Listen here my mechanics don’t need your money “ ok well it’s gone be this REVIEW FOR ME with that being said the work was good they are just the THIEVES so Please lock car and don’t Trust them Learning Experience ❣️

They did a great job at a fair price. Quick and very good service. And very kind people.

READ BEFORE GOING TO B.Y.O.P BIRMINGHAMWhen I picked up my Jeep Wrangler I paid $1200 and they said they test drove it and it was all good. As soon as I drove it away it had about 5 inches of travel in the steering wheel so I couldnt control it.Both of my dust covers were not bolted on and were rattling and spinning, if they actual test drove it they would have noticed. Also the alignment they did was terrible, both front wheels were facing opposite directions and causing my trac sensors to read that I had no traction. (mind they did say couldnt get it perfect but for it to not even be able to drive it off the lot, that is unacceptable)I brought it back instantly and they said they could hear the rattling when I pulled up, again if they ACTUALLY TEST DROVE it they would have noticed. They took it back and put 1 dust cover on and didnt check the other because after I left the same sound came from the other side. The second alignment that they did was just one of there guys under the jeep doing an alignment, no machine, I did not see any kind of alignment system on my Jeep the whole time.When they finished the manager came over and said like I said before, our alignment system couldnt get it right. WHAT ALIGNMENT SYSTEM??? YOUR MACHANICS EYES?After all of that the only thing they worked with me on price was that they didnt charge me for the alignment. But $1200 worth of work and I am still having to take it somewhere else to get it aligned and to double check all there terrible work.I will never be going back and I will tell everyone to never go to B.Y.O.P Birmingham.

I would NEVER take my truck back here‼️ The mechanics there don’t know what they’re doing and the quality of work is pathetic

Really liked the service and less time it took to complete job

Great environment, great Services, thank to Mr Shepherd and his Staff

Over charge me and did not mycar just needed a une up mr.willie k kept telling me that it was something different I would like to report him to the better business bureau so they dont do this to anyone else

I always get good service. Been a customer for year always refer people to BYOB.. THANKS..

Easy to work with, nice staff. Price of labor was good not great. But still no regrets and would recommend.

They done a great job on tuning up my car and changing my oil and front brakes. The reception were curious and nice and very friendly. She communicated to me what was going on and how long it would take. Im very pleased and will be back, the reception also let me know what parts I will need to get fixed next.

I had to take my sons vehicle in to get the headlights changed. I thought I purchased the correct headlights bulbs. But unfortunately I did not. It turns out that his vehicle needed a higher quality build for the headlights. It turns out the quoted price was going to a little higher and I had to go and get the correct bulbs. Even though the price was higher BYOP was still more reasonable price. Will be returning to have other things fixed when needed.

Good place to take your car 👍 good price on labor 👍

I have an appointment for repair on Monday. Staff was very helpful and polite.

Took my car for break service and had to take it back brakes was not on spot for stopping the vehicle. Later i start hearing a rattle and took it to good year to check it and they asked have i let someone work on breaks i said yes BYOPGoodyear stated that i had lost a bolt in the back right breaking system. I had heard 👎 reviews on this place but i thought i would try it since i know one of the technicians (Elis) no maam no sir never again will they do service for me.1👎👎👎👎

Awesome service

They are not professionals Dont go there.

Took my car there for one thing was told the car was looked at prior to fixing it. Was told it was one thing.water pump. Every day for 3 days was called and was told eddition things it needs before it will run. I really feel these people will add stuff and mess up stuff just to make money. By the way when i git home i found tools thats was left under my hood. $1000 really for a water pump

They do excellent work and they guarantee 100% that you will love it and I did thank you so much BYOB

Friendly and Courteous in the office and our mechanic was knowledgeable and efficient 😊 Thank BYOP!!

This place saved me. My husband and I have been sharing cars because we could not find anyone reasonable to fix the car. Everybody was charging $75 an hour or more. This place gave us a flat fee and we received the car back within the same day. Thank you guys and when needed I will return

Just had my car worked on I also got a print out of the things I need to do. Just brake pads for front and back. Now it squeaks while driving. I was told they try to get you to come back by damaging parts. Are trying to trust and believe that wasnt true but now my car is squeaking

Always love the service and all the workers there the prices are told to you upfront always treated wonderful and respected they keep you updated on the timeframe how long it takes love Mrs. Val and Mr. Shep keep up with what you are doing thnx a million

Good guys here

I never actually got my car serviced but speaking with them on the phone a person by the name of Willie I have great customer service I probably will take my car there in the future

Good place but they havent update their new hours on website and I had to waste gas to find out they was closed and and when you call only tell you that wait for call and text to notify you only

I didnt have a long wait. They were very friendly.I had bought the wrong part. When they checked the car they told me what I needed and ordered the part and had it delivered so that I didnt have to leave and come back with the part to be put on.

Did geat job on my car

Had my truck stolen from this place. No glass on the ground. They couldnt even tell me when it was stolen. Cameras on the building dont work. They didnt have the keys. Definitely wouldnt recommend this place. Hope yall enjoy my truck.

Very good Auto parts place and do quality work.

Great mechanics

Replaced fuel pump in 1 day

They are helping in repairs and answering questions.

I asked paid what parts of the car do you look at if you put my car on the machine?... So I let them put my car on the machine... In my head, they would know what is working and not working, or what needs to be repaired ASAP before it isnt working.... Well, why was they asking me what is wrong with my car AFTER they put it on the machine... Then told me I can wait another 45 minutes to an hour so they can put it BACK on there again... I told them no paid my money and left!... I still dont understand how they didnt or couldnt see the problem I had and it was one of the things covered that they look at! They are shady and take your money... Dont go there...

Rude and rushed didnt want to give prices or even listen

The so called mechanics couldnt even install a left rear axle on a truck. Complete bull rap I waited two and half hours for that. But the woman working the counter is awesome and sexy

If you have to take your vehicle back multiple times for the same reason then someone doesnt know what theyre doing

Very good people. Got good mechanics.

Brake RepairThe staff was friendly and welcoming and completed the work efficiently and in a timely manner.

Excellent work

My moms rear end came off, as soon as she pulled off. All theechanics they have, they leave a part off. They paid and fixed again for free but, MY TIME FOR YOU NOT WORKING HARD ENOUGH AT WORK. 😦😦 #IREALLYTRYBLACKPEOPLE

First I want to say Im a huge supporter of black owned businesses, every opportunity I have to support my people I do. I went to get my breaks replaced. After getting them done I keep hearing a knocking sound. I took it back to the shop and the said they fixed it. After leaving that day I immediately began to hear the knocking sound again. This time I looked for the issue myself and notice the installers failed to put the pin that holds the caliper brackets to the rotors which was causing the entire caliber and braket to slide back and fourth. I took it back again and it seemed to be a pin in place. About a week later I started to hear a grinding noise so at this point I didnt trust the management or installers so I took it to another shop to have a brake inspection. They found were another pin was also missing and this was causing my breaks to slide. I was told before hand to not do business at byop by multiple people but I decide to go anyway. My recommendation to anyone else considering taking your car to this shop is its not worth it. The price is possibly going to be cheaper but the installers are untrustworthy. If you interact with the owner and his wife they come across as God fearing wholesome grandparents that care about you but they really just want your money. I could have been seriously injured because of the this and after telling them about it they stood by the work of their installers. This is a side note, not all but a few of the installers definitely currently do drugs or did drugs which should tell you even more about how reputable this business is. SPEND A LITTLE MORE MONEY AND FEEL COMFORTABLE KNOWING THE WORK WAS DONE CORRECTLY!!!! I will never do business with them again unfortunately.

Had a problem with the price quote over the phone but when I arrive was treat like a King and Mr. Willie Sheperd fixed​ my ticket to the right price (795.98 to 674.98) 121.00 discount. Thanks for your service BYOP, they know that understanding is the key.

My husbands car keeps breaking! >:(My husband had been dealing for over a year. I was initially wary of them but supported his decision. The owner seemed like a good Christian man, so it put him at ease.Not even a month later and over the course of this year, he has had to go back to him about 4 times after his car kept stopping! Each visit costing around $200.We will not recommend them and will not be going back to get any more repairs done by them.BYOP? No thanks!

This is the worst so called shop in the country please dont take your car there those are not real mechanics they will destroy your car Im still trying too get mine straight cost me almost $1000 extra dollars 10 trips there still not fix now I got to take it to the ford dealer to fix their mess destroyed my front end and rear dont go there those shade tree mechanics dont have a clue whats going on and please dont let that white kid come near your car he is the worst the other ones dont know nothing either but stay away from this place special that white kid told me I needed struts went bought struts put them on that was not the problem another problem took it to another shop to give them another $100 dollars cause that lil white kid left every screw he touched loose i could have got killed going down that hi way

Labor price is way too high

This establishment has proved beyond a doubt that racism is alive and well in the black community by the way was lied to and treated. White people save yourself the harassment and danger by taking your vehicle to a reputable mechanic who stands behind their work and treats people equally!

Quick n affordable love it

Friendly staff. They do good work.

Took my my for air condition problem with a new compressor I spent $579.00 it worked for less than 3 months now mechanic says the it needs another compressor and another $350.00. Dont go there save yourself time and money......

No BS here they got fair price work and a nice waiting area. Only down side is they only take cash or credit cards.

I took my Jeep in this morning to get checked out because it had started shaking really bad....they let me know right way they would need to do a road test to see what was wrong, they quoted a price, I said sure, I need my Jeep fixed. Within a few hours they told me what was wrong, the parts needed, how long it would take and the price. They ordered the parts and had them brought over from a local parts store. It was much less than I thought it would be, told them to go ahead and it was ready in about 2 hours. Im a happy customer. Its not the first time theyve come through for me. They worked on my pickup truck too before. Thanks Mr. Willie and BYOP mechanics. ♡

Called to get a price on replacing an inline gas filter. $80. To me is outrageous.

On 5-4-19,,, I drove my truck(04 F250) in to this shop for Spark Plug replacement,, and Had to get my truck towed home.... I dont know want mechanic did,, but my truck will not stay running......

Went in for a electrical diagnose.And they took my starter off with out calling me. Nothing was wrong with my starter scammer do not take your car there not to be trusted

They are crooks. I would not recommend going there. At all.

Do not I repeat do not come to this thief. On jan 8th 2015 They supposedly replaced my alternator .Fast forward 5/12/2017 my truck stalls on the side of the highway. I take it to the shop when I take the alternator back to Oreily come to find out. byop never put a new alternator on but my old nissand alternator was still on. This man claims to be a Christian,but he is a demon. I will be suing this thief if my money isnt returned. He had the nerves to call the police,because hes a coward. You reap what you sow.

Customer service was good and labor was good.

Bad Service, They let you hear there attitudes

They tell you one and it be another

THIS PLACE IS A JOKE AM OUT OF $500. FOR PARTS FOR SOMETHING THEY SAID I NEEDED. HE IS A LIAR & A THIEF. Ladies beware...........if you need a big job done go somewhere else.

Good service

Done

I like that they were trueful and didnt just take my money.

Friendly customer service

Prices to high, the dealership was cheaper.

Need i say more totally disatified with the owner or shop mgr.they do not stand behind any work they do

Took my car to have the wheel bearings changed and they broke the abs sensors and told me that I would have to pay for the sensors and pay them for fixing there screw up and now I am going to have a REAL MECHANIC fix the problem that they caused and fix what they fixed because they are idiots.they are scammers do not use these people

Had a blast

Great service!

Good people

Bad business

Brought My Car In An Ended Up Breaking Something Else Will Not Waist Any More Money Here