IT WAS A GREAT EXPERIENCE, AND STILL GOING THERE!!!! ALREADY GOT ROBBED OF PARTS, SO WHATS THE BEST THING RO DO? GO TO A PROFESSIONAL.....

Botnick continually gives top notch service - various services were performed while I waited in a pleasant lounge. The employees were friendly and accomodating to the other customers needs. Ive recommended this dealership to friends and family - always getting positive feedback on their experience. Botnick is our go to for our vehicles.

THE SERVICE MANAGER WHO GREETED ME WAS GREAT. HE LISTENED TO MY CONCERNS, WAS COURTEOUS, FRIENDLY AND HELPFUL.

Everyone is so helpful and friendly. I came in for my first oil change since buying my car and on the way there I ran out of window fluid they even topped that off for me with out asking. I cant not say enough good things about them and I am so Thankful i bought a car from them. Thank you for all that you do and have done!

World class customer service as always by Mr. Chris OBrien (Service Consultant) & the crew. I took my car in recently to check for a tire leak as, my tire pressure was super low after putting air in one tire for two consecutive days. I was able to get a same day afternoon appointment. The amazing service team discovered I had a nail in the rear tire & repaired it perfectly. Its been almost 2 weeks & my car (nicknamed: The Holy Spirit) drives like a champ! Also, they washed my vehicle before cashing me out at the service desk. The customer waiting area is very clean & smells nice. Thanks for being so amazing Botnick!!!💙💙💙

I am very displeased. I went in for an inspection and oil change and tire rotation. He came back to me saying I needed new front brakes. I said ok thats fine. Its understandable needed something small like that. He charged me over 200 for what was called brake pad kit. First of all my ex husband was a mechanic.so I know how much brakes cost and 2 I only had the front done and you get all 4 when you buy a kit and its still not nearly that much for all 4. I will not be going back to botnick for anything anymore. I am very disappointed with how he thought he played me and I will be telling everyone do not go there for anything, cuz they will rip you off.

We had a recall on out Chevrolet Trax.we called them told us when to take it in they checked it out and fixed it while we waited

I found the personnel at Botnicks to be polite, considerate, competent and helpful. My car was repaired quickly and properly. It was a genuine pleasure doing business with such people.

I called the Botnick Chevrolet service department when a check engine light lit up on my dashboard. They said bring it right in Tuesday evening, and they would get on it first thing Wednesday morning. Around noon on Wednesday, they called me to let me know that a camshaft regulator had shorted out, they had already replaced it, and that I could come pick up my Equinox. The best news was that this problem was completely covered under my GM vehicle warranty, and that it would cost me nothing for the repair. I couldnt be happier with the way GM stands behind their vehicles, and with the speedy and professional service I received from the Botnick Chevrolet service staff. Keep up the good work, Brian and Chris.

We were greeted and received at once. We were very impressed with our sales person. Amanda did a wonderful job for us and we can not complain about anything and we also was very impressed with Jason the financial person and he also did the very best for us.

I had a very pleasant buying experience. Tom Wood was helpful and did not pressure me. I will be returning for my next vehicle.

Outstanding Experience. Extremely friendly staff.. A++++++++++

Professional. Knowledgeable, Friendly, Efficient and reasonable pricing!

I have always been satisfied with my service at Botnicks. Recently went for a tire repair and had my vehicle inspected. I was in and out within an hour and all went well. The staff at Botnicks are always friendly and treat me with respect. I have dealt with them for approximately 15 years and will go back to them for my next vehicle in the future.

Had a 3.30 apt insp got their 2.30 was done by3.00 good fast service dept! Know you by yourFirst name! Need a Vehical? New or used giveThem a try! You may be happy you did.

Pretty displeased with the dealership. I was in the process of purchasing a 24k mile truck from Botnick Chevy. Im about 3 and a half hours away from them, so I wanted to know everything about the truck inside and out before I drove up there. I was told the truck was very clean, which it did appear to be in the pictures. I asked about the underside of the truck as I was concerned about any unusual rust or corrosion since its a northeast truck. The salesman told me the truck is just as clean underneath as it is everything else on the truck and the gentleman who owned it took extreme care of it. So everything seemed great until now. I got a call from the finance guy since I needed a sales invoice for the truck to get my check from the bank. They were trying to push me into uncertifying the truck and purchasing an extended warranty. I politely refused and told them I wasnt interested at this time and that I needed to have the truck certified for me to want it. Again, they kept trying to push and push the extended warranty plan. Finally they took no for an answer. The following day (today), I email the salesman and ask him to send me pictures of the undercarriage of the truck because I was planning on making the trip to pick the truck up the next day. The pictures I received are what has left a sour taste in my mouth about this dealership. I understand the truck with have surface rust as it isnt new, but a 24k mile truck should not look like this. The brake calipers are rusted pretty badly. Looks like something that may be typically seen on a 70k mile truck. When I responded to the salesman that I didnt want the truck because it looked pretty bad underneath, he told me even new trucks sitting on a lot have rust but maybe youd be better off with a new truck. Why would I be better off with a new truck? Because I want a rust free used truck? Im more disappointed they wasted my time rather than being up front with me. Just an absolute disgrace.

When I arrived for my inspection, the service department had not received the inspection stickers yet. The service provider called around, and actually took my vehicle to another garage to make sure it was inspected. Above and beyond- and absolutely appreciated!

This place and these people are great. Very professional. I was treated wonderfully. Even more so they were able to find out the difficult problem with my truck and fix it and in a timely manner. After going to 3 different mechanics these guys got to it. I cant say enough good things about this place or give the people there enough praise. I know where my vehicle(s) will be going from now on when they need work. Thank You many many times over.

I take my truck here for all services, they are friendly, keep me informed and do good work.

Dennis was very helpful and made the process simple! Engineers lead the way.

Friendly & prompt service

Brian is the best, thanks for being so honest!! The service performance was very professional!!

Very nice staff. Service department was great

Had me in and out on time, and service was fast. just wish they would bring back having your car wash, or at least give us a discount coupon we can use. like all the other dealrships do. thanks

Need to go back to washing cars after service.

Carl and Jason were both phenomenal!!!!! Everyone greeted us with a smile!!!! We are completely in love with our 2018 Chevy trax!!!! We cannot wait to bring her home!!!! Thank you guys so so so much!!!!!

Always great customer service, theyre very helpful in finding the parts I need, top notch service everytime.

Botnick has always cared about my needs the service Department is the best in the area

Absolutely World Class Customer Service (CHRIS) Is Very Professional Helpful and This Place Is a place that makes sure your satisfied as a customer and they take Amazing care of your vehicle as if its their own the place is clean and my overall experience has been outstanding I have been doing business with this place for two years now for any of my vehicle needs and maintenance.

Traveling from Queens to Buffalo - we ran over road debris on I 81. Our wheel was destroyed; AAA got us safely on our way with our donut tire. It was Botnick Chevrolet that got us on the road again. THANK YOU for your expert service!

They make it easy and painless!

My go to repair shop. Always remember me and treat me like a person, not just a customer

Great folks, and great deals. They stand behind their product and customer service- of which both are stellar. My business has bought several vehicles from them, and we will continue to, as well.

Everyone was very helpful in a bad situation.Thank You

We didnt buy a vehicle because of our budget constraints vs the vehicle we liked but people there are very professional and nice. Kalib helped us and he was very patient helpful and understanding. Would definitely recommend.

I had my truck in for service and would rate them a 20 in a 1-10 scale. Excellent GM service!! Personal..courteous..professional..down to earth in their explanations..honest and affordable!! I am considering a new truck and going to sit down with them. Cant recommend them any higher as they are top notch. You should consider them for either sales or service!!

Quick and easy for an Oil change and Tire Rotation

Great service and done in a timely manner!

Very friendly and knowledgeable.

Have always been treated with respect. Great service coffee and tv while waiting.

Nice respectful employees

Service department 🏬 was awesome

Fasf and friendly staff service is exceptional and repairs are done fast

The guys in parts, Especially Jason and Chris in service are GREAT...

Just bought a new (to me - used) Chevy Traverse. Had a great experience. Everyone was super helpful. I would highly recommend working with these guys, especially Dennis. Thank you all.

Just recently purchased a Chevy Volt from Botnick and i have to say Im really impressed with them. Everyone from the sales department all the way to service helped me in answering questions and finding a vehicle that was just right for me. I am definitely going back in the future to purchase more cars from them. I would totally recommend them to anyone and if your reading this you should stop in and look around, you wont be disappointed.

I recently had an amazing experience purchasing a 2017 Chevy Cruze with the help of Jon from the sales team! He was very knowledgeable, not pushy at all, patient with me and my questions, and treated me like a person instead of like a sale. For someone who had never bought a newish car from a dealership before and was a little intimidated of car salesman and the not so friendly/pushy stereotype they often get, I really appreciated all of his help. He showed me all of the amenities of the car while on the test drive, then again when I came to pick up the car a week later and swapped the license plates himself. Before I left he made sure I was set to go by taking the time to have all of my questions answered and thanking me once again for my business. I honestly couldnt of asked for a better car buying experience and it was because of Jon and the professional, friendly, and knowledgeable service he provided me. I would recommend anyone to go to Botnick if theyre in the market for a new car and definitely ask for Jon to help you if you want a smooth, easy, stressless time shopping for your next vehicle!

Great price! Easy in... easy out! UPDATE: When I first bought the 2008 Chevrolet Malibu hybrid, all was well, the salesman was very helpful and nice, but... I started having issues with the car soon after driving off the lot. I took it to their service department and thats when I learned that a few machanics there arent very good at their diagnosis and repair skills. The battery died and fob stopped working a week after I bought the car. The engine light began coming on intermittently, and the service department could not determine the cause. I drive about 6 - 10 miles a day and in 2 years the entire break system and exhaust system needed to be replaced. It got to the point where I could no longer afford to pay for the repairs. It would have cost me more than the car was worth. I ended up going to the Toyota dealership on Court Street and spoke to the salesman, Barry. He was really nice and listened to me and what I needed. They took my 2008 as a trade and I love my 2013 Toyota, Avalon. Ive had it about 6 months a its still a dream to drive.

Nothing but issues with this place. If I could give 0 stars I would. They’re unprofessional and don’t know what they’re talking about. When you call about an issue with your vehicle that you bought from them they blow it off, not doing their job at all. And all they really care about is your money. To each their own I guess. But I would tell anyone I know and everyone I don’t to stay away from this place.

I visited or contacted 4 Chevrolet dealerships in my area before making decision to lease a vehicle from Botnick Chevrolet. The folks at Botnick Chevrolet were extremely knowledgeable about the vehicle and the available incentives. Job well done.

We went looking for used cars. They basically only had trucks and SUVs Very few sedan cars on the lot. Could have better stock.

I love botnick Chevrolet they have always been so wonderful and generous to both my mom and myself and because all the wonderful people down there at the dealership my mom and I have two beautiful cars

Helped my daughter get exactly what she wanted with no pressure

Great 1st experience with our new RV that is on Chevy 4500 chasis. Even got an open recall done.

I was broke down, 3.5 hours from home. Botnick Chevrolets Perry and Jeremy did their best in updates on the progress of my vehicle. I ended up staying the night as they had to overnight the part. I could have went home. They were going to get me a rental car. I felt like I was treated like family. They are great people at Botnick Chevrolet!

A+ Service

Chris O’Brien is amazing

I needed help with an issue on our vehicle, these guys were booked days in advance, but they took the time to help us out so we were able to resolve our problem. Thanks Botnick for your assistance.

Excellent customer service! Ask for Kathy Pope. She will take the best care of you!

Excellent! Got us in in a quick manner for an emergency repair. Courteous, personable.

Bought a new 2500hd from them few years back.. great place to deal with great service.. customers come first with them... and I can not brag enough on how good of a recon guy they have... he dose all of botnick’s detailing and they look great... I always recommend to people to bring chris stepanick the recon guy at botnick for their cars or trucks... and the service department always gets me in if something goes wrong with my chevys definitely a great place to deal with would recommend to anyone...

Price was to much you dont stand behind warranty i need body fixed have warranty they blew it off inot happy

Always good service

I have worked with Botnick Chevrolet on three different occasions as has my father and have found them to be fair, honest, straight forward folks. I can and do highly recommend them to anyone considering buying a new or used vehichle. In fact, I live more than 30 miles away and always prefer to with Botnick. My last deal was trading in two year old vehichle which I originally purchased from them to begin with. Botnick offered considerable more than two other local dealers and made the process a breeze! Thanks Mark. Youve got a good team of people.March 2014 - make that four times. I just purchase a used Chevy 2007 Tahoe from Botnick and I was so please with how it looked when I went to pick it up. It looked like brand new! Not only did they fix everything on my list, they fixed things I didnt know about. Very happy once again!

We got a flat on our Chevy truck on the Highway near Binghamton NY. Botnick Chevrolet was recommended to us so we could get our spare tire off and our regular tire fixed. There is no way we could have been happier. Their service team was fast friendly and willing to help. They got our Chevy Silverado in, tire repaired changed and our truck washed and vacuumed all in about 45minutes less than 1 hour. When I am ready to but my next truck I will drive the 3 1/2 hours just to see what they have in stock.

All good, will return for more quality service at Botnick Chevrolet in the future. Vehicld had normal service checks, 6000 mile oil change, and rotation of tires

Great people!! Experienced service department!

Awesome sales and service! Myself, mom & fiancé have all purchased our vehicles at Botnick with Valerie! Shes truly great and will de anything to try and get you in the vehicle you like! Service is always completed in timely manner and they get my car in whenever I need it!

My experience with Botnicks has been very satisfying..starting with salesman Keith McCabe..and service Department

Amanda was pleasant to work with.

I continue to have my vehicle serviced here for the quality of the work and the professionalism of their staff.

Botnick has the BEST service department. I started using them to service an extended warranty that was purchased at another local dealer. After having troubles with that dealer, I moved to Botnick and have been so grateful! Chris, Jason & the rest of the staff makes you feel so welcome. They take care of whats needed without pressuring you to do un-needed repairs. They wash your car after service & aleays watch for otger potential problems. They are efficient and quick. Their service has been so very good, that when my husband was ready for a new truck, Botnick was our first stop. The sales department was equally welcoming, efficient and low pressure. We couldnt be more satisfied.

We have dealt with Botnicks service department for many years and would never go anywhere else. We have 2 vehicles we have leased from Botnick and would not lease from anywhere else. Valerie is always there if I have any questions about my leases and is always looking out for me. Perry is always honest and up front about the condition and life life in our owned vehicles. So thankful they are there forus. We would never deal anywhere else.

Friendly service, helpful and informative.

After speaking with Valerie on the phone,my daughter and myself drove from Elmira to try out a Mazda6 that they had taken in on trade.Upon arrival, Amanda togreeted us and allowed my daughter to test drive the vehicle. She loved it !! Time to deal !! Amanda,Valerie and Tom, proceeded to attend to our needs, and treated us like family ! These are 3 honest and friendly people........Then comes Carl....Chest puffed out, arrogant, rude, deal spoiler.Offered us $4000 on a trade in that NADA and KBB valued at $8433to $9747Blew that deal, Eh Carl?Bought new Mazda 6 Grand Touring from Ontario Mazda.You will never see me grace the doorway at Botnick again.......,.

They are very friendly and knowledgeable, ..

The staff are very easy going,informed and professional.they bring no pressures during the sales process and the guys in the shop are second to none.I have been buying my vehicles from Botnicks for these reasons for over 25 years .I suggest that anyone looking for a vehicle,new or used or need repairs,maintainence make Botnicks your first stop because if you do it will be your last

I have been coming here for years and this place treats me like family with a great conversation love those guys at Botnick Chevrolet

I had a great experience at Botnick Chevy. I worked with the salesman Nick Desisto. I went there originally to lease a 2016 Chevy Silverado. The truck that I wanted online was already sold by time I got there. But fortunately Nick helped my get into a 2017 Chevy Silverado for the same price as the 16. All of the staff is very courteous and helpful with sales and service. I have been a customer of their service department for many years now and have never had in issue. I would highly recommend going to see Nick at Botnick when buying any car from them.

Timely courteous and friendly . Informative

Its th err people who their totally dude

Had recall service done on my vehicle. They fixed both even though I only called about one.

Purchased a used truck from this company. The week of purchase, I started to have problems with my front end - noises from the wheels. Took it in twice and was told I had dust on the brake sensors. They lubed it up and sent me on my way. A month or so later the wheels started making a horrible grinding sound. Took the truck to my mechanic and it turns out my wheel bearings were broken and needed to be fixed. My sensors turns out....were just fine. Other stuff has come up about this truck as well since. Note: I will never buy another vehicle from here again.

Great website, lots to choose

Best Chevy dealer in town! Service department you can trust.

Very nice and friendly people.

Horrible dealership. Claimed a cigarette was ingested into my air cleaner and set my brand new (at the time ) car on fire. Had to make NYS DMV get involved to get my money back for repairs that I did not sign for and authorize. Service manager Dickson was a real POS! My 35 years in the auto repair field I have never seen such a bunch of liars in my life. Because of this dealership I or no one in my family will ever purchase or drive a new Chevrolet ever again.Thanks Botnik! Since you made us dump Chevrolet we are now on our 2nd Toyota! Our first one went over 200k on the original brakes and clutch! Just oil changes and tires! Never got that out of any new Chevy I bought! Thanks for making us switch!

It was a really quick service visit. The work was done efficiently and smoothely.I was back home with little interference to my days routine.

Very helpful and perfesinal with my need.

Best GM dealer around by far

I just want to take the time to thank Valerie and Tom Mangini at Botnick for being really nice to my daughter Rachel DeRose on her trade in !!! I was completely happy with the way your team handled everything all in one day !! Very pleased with your dealership ! I would recomend you guys in a heartbeat....Keep up the great work folks !!Sincerely, Scheuerman and DeRose Family !!! :)

Very nice people

Love these guys

The experience was as expected

From sales to service top knotch!!

Very professional, informative and helpful.

Love the vehicles.service was great.easy to find

Great experience every time

Very helpful and friendly staff

Very professional trustworthy and honest