Second visit here, came on my brothers birthday to get some things for him. Cody and Jacob made the experience amazing for us. Definitely gave me reason to keep coming, great experience, great customer service, great conversation. Great vibes. I’ve been to many similar stores across the country and never had such an incomparable experience. They might have led me to spend over $100 on stuff, but I don’t regret it, all of the every day things are very reasonably priced. So this isn’t to seem like they were pushing me to buy things or things are priced high, because they aren’t. Just the experience I was having made me want to go ahead and buy all the things I’ve been interested in getting. Great place. Safe to say visiting another shop in this area won’t be crossing my mind. Especially if these guys are here often. Highly recommend

Cody and Aaron are great!!! Awesome customer service! They definitely know what they’re talking about and very helpful thanks guys :)

Great shop with plenty of inventory and Candy Kings Batch vape juice! Cody and Ashley were very helpful with exceptional customer service and went above and beyond helping me choose the right vape mod and batteries for my needs. They even stayed late to assist me with my purchase. That type of customer service in any industry is hard to find nowadays. The owners should be thankful to have such amazing employees representing there business as great as Cody and Ashley did. Thanks again and will be returning as well as sending more business your way.

Thank you for your delivery to the alpha House without your help we could not get the product that we needed during this time your customer service is number one and I really do appreciate all your friendly help you have given me thank you

Man what a great experience last night!! Cody is such a good employee here!!(deserves a raise) he answers all the questions I had and helped me make a good choice for kratom. Words truly cant describe how I felt leaving, knowing I got taken cared of the way I did. Peace and love Dudes!! Thank you 🙂

Very frustrating and disappointing place to deal with last two times i placed an order for delivery was told would be delivered shortly after 4pm and then wasnt delivered til the next day! This time they just are not delivering during the weekend its always one thing or another. I suggest spending your money somewhere else!In response to you you just stated you deliver on weekends only and its the weekend and then a few lines later you state that it is weekdays only weird! I also just called back to the store to place an order and pay for it and have a friend pick it up and Jake stated that you do not allow pick up orders to be placed solocally owned or not the service from the business has not been as advertised and you completely contradicted yourself in your response! Very kind of you to have gone back in and changed your response from weekends only to weekdays only wouldnt want the public to see your mistakes!There is clearly a Jacob on the website under the about section in our family, but i have no problem being banned for giving a bad review on the last three experiences I had with this business! Yes three as it says last two times and this time for a total of three!

Id give this place 100 ⭐s if I was able to...I guess I just did! Jeff and the other associate (I am so sorry that I didnt get his name) were very helpful with my questions and together we all came to a perfect setup ! I had drowned my vape in cup of water and was weary that Id have to purchase a whole new setup. Jeff showed me couple of replacements that would work with my tank.( I think I got that right?) Anyways, I LOVE IT! IM VERY HAPPY! THANK YOU VERY MUCH!PS... I like the new look inside! And as always, its very clean, associates are Awesome and the prices are kind to my wallet!

Cheepest in town i think. They dont sticker anything so when you ask it looks like they jusg makin up prices somes times

Online ordering system is a joke! Why would I make an order then call to make sure you have it and to pay for it. It took 5 phone calls telling you it didnt work and not once did anyone offer to just take the order! Then I find out you dont deliver to my location for some unknown reason. You guys lost my business!

Cody was super helpful great selection flavors even had my esco bars

Great staff and great selection. Jeff is very helpful, friendly and knowledgeable. We will definitely return!

Jeff and Cody are on another level when it comes to knowlege, customer service and class in the vape game. I’m a regular customer and I’m always treated like royalty every time I enter their establishment. Thanks for keeping it real fellas. Keep up the outstanding work because y’all got a customer for life!

Trash service and products. Made a purchase totaling approx $130.00 I spoke to manager all products totaling $130.00 were faulty and tested at store location. No refund or exchange was warranted by the employee or manager. Recommend finding a smoke shop that believes in a strong customer-client relationship.

Don’t mind the name(child got ahold of my account). I went into the Broadwater store Monday and purchased a new mod. Due to some miscommunication and my wandering brain I was charged for 2 but intended to buy only one. After a couple days of no response from a manger (found out they were out of town), I emailed them and was helped right away. They made sure I got refunded the over charge and were very pleasant to deal with. Will shop with them again.

Im just going to put it out here that the owners and employees of this shop care about you honestly. The owner is a really kind person and always willing to go above and beyond for the community and his staff especially. You can always depend on these guys for loyal service and honesty. They have a massive selection of disposables and juices. Seriously such a cool store and awesome people 👌

This place is a great place to go too. The best place in town they are very knowledgeable and helpful. They have a huge selection of vape products.

Super friendly and amazing prices. Cant wait to try the kratom :)

I love this shop. They are always so helpful and its the best place in town to buy my vapes. I dont go anywhere else. Best selection and prices.

Staff were very friendly! I dont really know about vaping so they helped me pick out a 0% nicotine disposable!

Sadly they quit carrying Volcano Products, which were great quality.Also dont support the vaping devices I bought there anymore.Hate to go elsewhere but seems their priorities and product lines have changed.I was a faithful customer since the humble beginnings in Rimrock Mall.

The staff was fairly friendly but not as attentive as the Heights location.

Very friendly and helpful staff thank you for fixing my vape today!

I didnt look around but they had my vape tank and o-rings, I went to two other vape shops and they didnt have any tanks, so I was happy I stopped by b-town. Seems like a good place to shop at. Ill definitely stop by and check out the rest of the items later

These guys are the best. They keep me stocked in my favorite fluid. Plus you get a punch card to earn discounts.

Staff is knowledgeable and have about anything your looking for. Definitely recommend.

Friendly and knowledgeable staff. Great selection, and pretty decent prices as well! The novelty items are worth stopping in to look at. Overall 5 stars!

Great staff and awesome selection

The employees are very knowledgeable&respectful. The owners&managers are wounderful people.!They really know there customers.,What they like E.C.T. They really treat YOU like FAMILY!

Clean shop, friendly staffs and wide variety of products, everything what you need you will found there!

- Went in today, and overall Jeff helped me out a lot! And they were all friendly ! Great vibes ! Will shop here again.

Staff were very knowledgeable and helpful, they have a large selection of products at various price points to fit what budget you have, and they have a Bitcoin atm inside. Honestly couldnt get much better in a vape shop, 5/5.

Delivery is great on those busy days. Staff is knowledgeable on the vast choices of vape flavors (wowza the choices❤)

Most cheapest vapes Ive ever seen I love this place

Knowledgeable staff always seems to know what they have in stock.

The customer service here is wonderful. Great selection. Definitely will go back.

Amazing staff very knowledgeable. Helped me find the perfect Mod. Even special ordered the juice I was looking for! Amazing!

Great Service & Great Products - very knowledgeable staff and even free delivery. The only place that has the best Kratom available.

Quality and EXTREMELY affordable glass prices.. I went in looking for a pipe and I couldnt believe how affordable they are and sturdy too... My new glass shop also they have SOOOO much to look at and choose from. Their customer service is amazing and I love how they are open until 10pm every night because I get off late at night. Keep up the good work guys 👍

Duncan helped me out allot down on the westend. No comparison to any other shops in town hands down best service

Great place to work. I used to hate going to work, here I feel good about going to work knowing I will have a good day. Co workers are awesome and so are the customers that shop here! Just a all around good environment.

The employees in this store are so helpful,kind and energetic. They seem so eager to help anyone that comes in get the best service available!!

Great prices on the products, I had a very nice gentleman named Cody help me find everything I was looking for, couldn’t ask for a better experience

I just got a bottle of vape juice for $2 thanks to all of the great deals and reward points! Thanks B-town for being so continually awesome!!!

Very helpful! Also have a reward program!!

The staff here are awesome! Love the Kratom... You cant get quality like this anywhere else! You walk in always get greeted with a friendly welcome and you get treated extremely well. Couldnt be happier with the amazing services they offer! I even found out they deliver now too for free. I may have to take yall up on that offer because sometimes I share a car.

The special sauce was really good definitely helps with tendon pain. Also very good service Cody was very helpful also a very good cbd advocate.

BTown is by far the best vape shop in town. Great selection and top notch customer service from Aaron.

B-Town = AWESOME. Their customer service is WONDERFUL... I cant express that enough!!! I live an hour away from B-town but it is the ONLY place that I will go for my vaping needs. The staff is absolutely the best! I can call them with my order minutes before I arrive and its ready when I get there. The owner, Nicolas is fantastic! He recommendations are SPOT ON and I appreciate both him & his staff.Their selection is HUGE, they are so helpful and attentive AND they also take care of their community. Hands down #1.

NICK AND CALEB ARE THE BEST

Very professional, great customer service.

I went to buy a scale and was told by a sales clerk that it was a thousandth scale. So I take it home and it is only a tenth scale. I bring it back with the receipt and the guy that has shirt greasy hair told me that all sales are final no matter what. BUYER BEWARE! The guy was very rude and condescending to me and acted as though I was lying. I regularly buy the flavored vapes there and this experience has made it to where I will never buy anything from these swindlers.

Amazing new shop! The staff is super friendly and knowledgeable. They sure know what they are doing here. I am so happy that they expanded. They always treat me right been going here since 2012. Many new updates and improvements. Love the owners & staff. You all are great!

I stopped in lastnight to get my girls something for valentine’s Day. Lucas was working and so VERY helpful and so kind Lucas went the extra mile to help me with the bath bombs & the baskets! I LOVE the new stores so bright and so much to chose from!! I highly recommend trying their bath bombs. I also highly recommend going in there and visiting with them regarding their products and how things work!! I total LOVE this place!!! I can’t believe how much they have expand it you can even get a Tylenol if you need it one stop shop give them a try you won’t be sorry!!

Very professional and informative. Great selection of products and great service.

Nice knowledgeable clerks, clean store, great product variety.

Staff are always friendly, helpful and prompt. My go to for anything Vape related.

Aaron is the best he always has a great attitude and costumer service. Always my go too.

Came in around 4 and had to wait a small amount of time to be helped by someone i havnt seen before in the shop. but was very knowledgeable and helped me with what i needed fast and efficiently. Favorite place in town and love the new employee

Had a great experience at B-Town Vapes. Wish we would have gotten the dudes name that helped us, he was so freaking helpful and so nice! Will definitely be back!!!

Great staff great supplies freindly knowledgeable

They are always knowledge about the products they sell. Prices are fair and hours are great. They are pet friendly I love that part too. Keep up the good work guys 🐾🐕🐈

I got my first vape here it was easy and the workers were very helpful

Trent and Cody were amazing.

Love the vape deals

Decent prices

Love the atmosphere of B-Town. It is bright & welcoming. The staff here truly care about their job. I came in not knowing a whole lot about CBD and boy did they know everything and they have a VARIETY. The prices are extremely reasonable. You got my business.

Anthony and Jordan are pros. They know the stock they’re super nice!

Excellent customer service, awesome selection

Jordan was an excellent helper. Give him a raise

Lucas was super helpful and knowledgeable. I would recommend to anyone looking for their next vape.

Went in with a friend and was given a warm welcome by the staff, I even got to pet one of the employees dogs. Nick convinced me not to go back to smoking cigarettes, must say tobacco is actually pretty good, my coils last longer now

Favorite shop in billings. Great customer service skills and they aim to please. Highly recommended and will be a regular customer 🥰

The best customer service in Billings!

Amazing customer service and staff! Logan helped me find new juices and even a new mod!

I bought a vape from the manger then opened and tried it in store, it was extremely unpleasant to hit. I hadn’t left the store yet so I asked if I could exchange it but the manager would not let me. He claimed I had broke it but I had followed all instructions given in front of him. Very unprofessional service with minors shopping right next to me that never got checked for age, definitely not ever going back.

Stop on in! Open daily 9am-10pm. Large selection, awesome, knowledgeable & friendly staff with awesome prices. We are always here for our customers. If you ever encounter a problem there is numerous ways to contact the owners or management to take care of your concerns... We special order, we take suggestions, we listen to our customers. OUR CUSTOMERS ARE OUR FAMILY!

Can’t go out without finding what you need. Best vape shop in billings

So kind great deals!! Love it there

Great customer service! Love this place! Would recommend to any in Billings- especially for the Kratom!!

Amazing place lost my vape had to find a new one it was the 3rd stop I made but Im glad I made it

People there were very nice and extremely helpful definitely will go there again!

Aah....this is one of those places you dont cross too often in your travels, for the warmest...feel good...vibe...you could possibly embrace...or have probably had in awhile...as you enter their establishment...! 🤙 I have been too mant different places and I find the prices, the very in tune and knowledgeable staff who are on their game all the way and their product they offer to be shining brightly way out in front hands down...!!👏. Every once in awhile, in our ever more it seems, fast paced ways in the world it is a genuine heartfelt feeling that burns deep within when we come across people who truly love and care about their job and their customers. This has a way of spilling over to the customer who did indeed feel special in the eyes of the staff....and had a amazingly awesome experience with them to the end....Keep up the exceptional work and service you do B-Town Vapes....You guys are rockin it...!!

I special ordered a device and they beat prices in-town by alot! Then they got it in for me in only 3 days after I ordered it. Super fast. Whenever I need something the staff knows how to help. Excellent service & best shop in-town. A must check out shop!

Amazing work environment. I use to dread coming to work. Here I get excited and feel at home with my amazing co-workers. Almost like I can call them family.

The b-town family, will provide you with fantastic customer service. The staff is very knowledgeable about the products that they carry. They will go above and beyond to help you out whether you are just window shopping or are actually purchasing a product. They are always willing to help out. Plus the hours of business they provide help with the inconveniences of life. 😁

Just a Wonderful place! Went in to see about CBD for my dogs for the 4th of July the man working was so helpful and made sure my dogs had a good 4th he also recommended some CBD for me to try and I Couldnt be happier with it I havent slept that good in years Thank you so much!!!!!!

Always a great shop to pop into. Everyone is very friendly plus a great selection of products. Their CBD inventory amazed me.

Good selection! Would definitely recommend !

When I enter the shop I’m greeted with a warm and welcoming hello. They genuinely care about what products are best for me. The staff are extremely knowledgeable on all their products. The punch card is an awesome perk. I HIGHLY recommended this place to all my family and friends.

I love the reward punch card always saving me money somehow! Taylor is super knowledgeable about current mods. Helped me quit smoking cigarettes. Been 1 month of vaping and havent thought of a cigarette

I usually dont do reviews... However I was going to a few different vape shops in-town and they all seemed very bleh (employee wise) I walked into B-Town and immediately was asked How are you dear I was immediately just speechless for the respect and the welcome I got from this company. I proceeded to buy some juice. The guy behind the counter was telling me they recently just relocated and I said the shop looks very very elegant. It is truly now my home store after todays visit. I couldnt of been any happier with my purchases. I got service with a smile, I feel welcomed and the atmosphere was very warm and inviting. I am truly just very grateful to have stumbled upon this local shop. They are very good at what they do and I highly recommend them. BTW their CBS selection is HUGE & I bought a B-Town Candle it smelt soon freaking good. They make their own line of candles and I walked in and you could smell the autumn air. Very inviting. Thank you guys for the shopping experience.

These guys always go above and beyond. They do giveaways to the vape community. I always enjoy their Brand. Keep doing you B-Town

Ive been a vapor for a while now and tried every store and either I was ignored because they were to busy on phone or playing with there friends. I was ready to go back to smoking YUCK but I was tired of customer service, until thankfully my friend needed a coil I went in with her just to look and WOW, I was blown away from there compassion and knowledge. They have the best juice selection Ive ever seen and there prices you cant beat. I was really impressed when I was cutting down my experiences with other vape shops and not once did they say a bad word about them very professional. If you havent been here guys your missing out I would say at least try it once. I know I found my home and they are so so so sweet. Thank you B-Town Vapes never leave us!!!!!!!!!!😘

Came into B-Town today and was so enlightened. Got what i needed quickly with no problems. i dont know much about vaping but the young gent that helped me was very helpful and knew exactly what i ment with my vaping terms. first time being in but will for sure be coming back soon

My experience at B-town Vapes has always been above and beyond. One evening I was having an issue with my tank and I was able to video chat with owner on Facebook and he helped me fix it in just a few minutes. Such excellent customer service. Thank you

B-Town vapes customer service is on point. I was shopping at a different shop for many years and since they have opened btown is where I shop now Lucas is so helpful with his knowledge on vapes and juices. I always leave a more than happy customer. So glad btown exists.

Great service and prices. Very knowledgeable.

Great service I placed my order after 8pm and was emailed within minutes and was informed that he would deliver before 10pm tonight B-Town vapes is the only place that I will shop vape products

How could you even give them one star. They are trying to use the state to shut down their competition and herald themselves as the savior to vaping. This is about as low ball as it gets and the only one that needs to be shut down is themselves.

No other shop compares to this one! Here’s a quick list why:-biggest selection of devices, coils & accessories-quality juices & salts (seriously, only the best brands & flavors)-house made candles (of the BEST quality)-boutique items at great prices-the only CBD ROOM in town with every product imaginable; dog treats, cooking oils, pre rolls & flower, tons of candies & finally, CBD infused bath & body-the kindest, coolest, smartest, (maybe even the cutest!) &most honest crew!! The manager is accommodating, incredibly knowledgeable, professionalsuu& genuinely cares about his customers-VIP frequent shoppqers Points = Big Discounts-🦮🐩🐕🐕‍🦺 sDwwoggy 🤎friendly🦮🐩🐕🐕‍🦺-delivery services aygnnn