I had my nipples done by Kayla. It was awesome service. I was very skeptical because of the bad reviews but overall it was a great experience. She was very thorough about what she was doing and made sure to check on me in the process to make sure I was okay. Definitely recommend.

Don’t waste your time going in this place. Every employee I’ve had an encounter with has been rude. The eye rolling, the whispering, the snotty comments.... it needs to stop.You guys charge soooooo much for your piercings, most of them don’t heal properly, and you aren’t willing to give customers the experience they deserve while getting pierced from what I’ve heard.Thankfully I’ve only come in to browse jewelry. I guess the only good thing is that the employees’ horrible demeanor has pushed me out of the store each time before I could impulse buy anything. 0/10.

Great place with awesome jewelry! The employees there were very kind too. The next time I get a piercing I will be going here

Every business that requires for you to enter the store with a mask provides them for free, this place makes you purchase one. When I called the store twice, neither one of the girls on the phone mentioned that I needed a mask to enter. You’re telling me that I have to buy a mask, to walk 10 ft into the store to take it off, so I can take out my lip ring to figure out what size/gauge I need? That is complete idiocracy. I was coming in to buy a golden stud for my Monroe, but I will gladly take my business elsewhere.

Not very skillful at peircing ppl

This place is super clean and bright. They take temperature at the door and dont let anyone in without a mask. Ive gotten 2 piercings there so far and I love them. The staff is friendly and knowledgeable.

I was looking for a Tragus piercing and was sold two different not compatible labret piercings. I spent $33.50 on jewelry that I can’t wear. The only employees were two ladies in training, as it said on their uniforms. Once I got to my car at 6:58 pm, I tried to push the two labret pieces together and realized one was internally threaded and the other was push in, it was too late, they were had just closed. I returned the next morning, and asked if I could exchange them or have store credit, since she was the one who sold me two different pieces that did not go together, she said no. I could barely hear her behind her mask which was annoying. Not the face mask, but just the Charlie Brown nature of the situation. Even though she was the one who “helped” me pick out the jewelry. It was a disappointing experience. If the mismatched jewelry was not able to be sanitized and safely sold again, I believe I should have been given store credit for one of the pieces, so I could leave with my tragus having jewelry. I will not be returning, because customer service is severely lacking and my useless jewelry is not worth the money.

Katie pierced my daughters ears and did a great job!

If you still require a face mask to enter the store, you should provide them for free.

Got my nipple pierced by Shay last Sunday. She was really professional, provided good advices and gave explicit instructions for the healing process. I would definitely go back to this place for other piercings, the girls are very nice, very professional and the place is really clean. Definitely a very good experience!

Love this place what a great addition to Billings as we have so few qualified pierces in this city. Got three piercings expertly done. This store is so clean and the staff very professional Ill definitely be back.

My kids dont have school IDs. I called asking if a birth certificate and a parent ID would work, to which the lady on the phone replied yes. When we went to go in person, the lady said we had to have some form of photo ID. Would not recommend.

Nice people but they didnt have many stone earrings in my size or Id give more starsUpdate i did ask and was told whats is in display is what they have i went 2 times same answer.

I went there got my nose pierced and it was $77 they said to clean it with salt water and my skin started growing over so we went back in and they said it will be fine and clean with tea tree oil so they made us buy a bottle of it and it my piercing came out from the inside of my nose. Bad customer service not worth it save your money

Went in to get some jewelry and waited at the door for 5 minutes before someone came to let me in. There were 4 employees and they were all gossiping and laughing about what I was looking for the piercings I had. Very unprofessional. Young girls arent a good face for your company if theyre going to be rude and judgemental.

They wouldnt let my girlfriend because she didnt have a face mask when the mandatory facemask was lifted so now Im out of a dermal head

Gal was great!! even during these covid times she and her staff took all the precautions, kept everything clean, professional and great conversation!! 3 ear piercings in one setting was so comfortable, made me feel welcomed and happy and laughed so much, I even think I told her I loved her and id definitely be back great piercing professionism

The girls working were very professional got us in and described the aftercare process thoroughly and were just genuinely nice!!

Got my nose pierced and it looks amazing. Very professional people there and my piercer knew exactly what she was doing. Ill probably end up there again to get another piercing in the future🤣❤

I love this place! The staff is super friendly! I’ve gages my ears and gotten one piercing with them, so far. Definitely going to be getting more soon! They have a great selection on jewelry too!

I went in for my first piercings since I was a kid, and both the gals working were very professional and pleasant. I went back and read the other reviews and it seems a lot of people didnt pay attention when reading the waivers. Everything is stated clearly on it: no returns, $25 charge if you decide to not go through with the piercing, ect...Piper was amazing, and if I ever get another piercing I will be coming back. I will definitely be coming back for jewelry once everything is healed, all the pieces I saw were very cute and there was a good variety - even for the inital pieces!The piercing itself was very quick and as painless as you can expect a piercing to be. I really appreciated the precautions they took with Covid, they even have the good masks you can buy for $1.All in all this was an even better experience than I was expecting and highly recommend it!

Worse place I have ever been too, manager asked me to exit the store because I was contacting other places asking about price and laughed at me when I said I couldn’t afford $80 for a nose piercing. Do not recommend this place to anyone looking to get any piercing done, easily the worst professionalism I’ve ever seen at any store. DO NOT RECOMMEND

I went in for a septum piercing. They told me mine would be difficult because of the amount of cartilage in my nose, but I asked them to try anyway and it turned out perfectly! These guys are really good! Highly recommend!!

I just wanted to buy a few rings! I was denied entry because there was already 4 people in the store. I understand that. Second, attempt I had to bye a mask, get my Temperature taken, then was asked if I had a covid19. Test pending !!!!! That is non of your business!!!! Open for business or don’t!! My personal health care is non Of you BUSINESS!!! I don’t have a fever and I had a mask..... that is all you needed to know!!! I have shopped there many times.... never again!!!!!!!!!

I contacted this shop on instagram for help with a cartilage piercing - a bump. They were extremely helpful and informative, giving me plenty of advice and information. They were kind and had GREAT customer service!!

Got my nose pierced there and they were beyond friendly to me. She made me very comfortable and my healing process is going amazing. I recommend anyone looking to get pierced going here!!

Took my babygirl in to get her nose pierced and PIPER WAS AWESOME she made her feel safe and comfortable and for a younger person who suffers from social anxiety disorder thats hard to do thanks a million PIPER u were great

Went in on a monday to get my eyebrow pierced because most of the tattoo shops in billings were closed. the girl at the register was acting like she had no idea what was going on. had trouble answering my basic questions. the piercer Piper was great tho, she definitely made my experience way better. but when i went to pay i was expecting to pay around $50 like EVERY OTHER PIERCING PLACE but instead i paid $70 something and that’s BS!!!!!!!! i will NEVER be back or recommend to anyone i know!!!! $45 for the piercing it’s self, $18 for the jewelry, and $8 for the “after care” which is ridiculous because i had all of the same stuff at home and apparently it’s a mandatory charge. would not recommend, my worst piercing experience EVER!!

Not sure what all these bad comments are from, but I had 2 piercings done at once, and all the girls were great from start to finish. I would recommend them to anyone

Got my tounge pierced here and it was great, I normally have trouble with piercing shops but this one was great! My boyfriend got his ears pierced here and it was also great. 10/10 will go here again

I’m very unsatisfied with this place. I called in and asked when I could come in to get my bellybutton pierced. They said anytime, I came at 9 A.M. they told me to wait until 5 P.M. I spent all day in Billings even though I live in Columbus and have better things to be doing this close to the holidays. I went in and the worker who I had talked to in the morning and on the phone told me I couldn’t get my bellybutton pierced because my school ID wasn’t sufficient. Even though over the phone and in the morning she said my ID was just fine.

I told the lady I needed a size 16 gauge, and she gave me a 14 they asked if I wanted them to change out my jewelry. I said no because I was more than capable, but they never said I would not be able to return it if it did not fit. I went home and went to take out my jewelry and noticed that it was smaller than the one they gave me. I tried to return and everyone was very rude... I could not return it because they didnt put it in my ear for me.... I will NEVER shop here again because they were all so rude about it!!!

The staff was great - they helped me choose my jewelry and prepare for my piercing. aThe piercer did a great job explaining everything and prepping me on after care. Great experience!

Unfortunately both my sister and I got our lips pierced and they were so crooked it was very displeasing. Asked to get it redone a while ago and was told i could just take the piercing out and bring it back if i changed my mind about getting it repierced, i did so after it got worse when the swelling went down and they said Id have to pay to get it done again. Im very disappointed, a serious waste of 45$. I probably would have been happier if I spent it on crappy mall food.

Got my piercings about a months ago and one of them is crooked. Also was told i’d have to pay more for a longer belly button jewelry. It was a very nice place. pretty friendly people just mad my piercings crooked.

Got my boyfriends ear pierced here and the earring broke apart on him inside his ear. Cheaply made equipment and even cheaper employees. Just go to a real piercer and avoid this catastrophe waiting to happen.

I stopped by on Friday as I was checking out the Rimrock mall here in Billings, Mt. The staff was very nice and Ashley was so patient with me. I will be going back for other piercings!

Terrible business. Absolute terrible customer service. Save your money

Very rude people. I didnt buy anything because the customer service was terrible.....

Wont serve healthcare workers? Really!?! Shame on you! You will never get my business!

Friend wanted to get a piercing but changed and wanted to go somewhere else. Change her 25.00. 25.00 doesn’t seem much I know but she should not have pay anything just because she wanted to go somewhere else. It’s ridiculous.

I went into get a piercing bit sadly the piercer wasn’t there but I got excellent service there when getting jewelry

My fiance was so upset about how she was treated here. We will not be going back.... Please go to some real professionals because these people are terribly rude. They DO NOT care about their customers!!!!

Customer service is TERRIBLE. Even gave it a second chance. Same attitude.

Wont let me rate it any lower. Do yourself a favor and go to a real piercer. They dont seem to have any idea what theyre doing yet.

I have gotten four piercings by Kayla and she did a fantastic job. Staff is super friendly and helpful. Will always get pierced here and recommend to everyone.