Prior to writing my review here, I reached out to Rimowas HQ to express my appreciation for the outstanding service I received by the Southern California regional manager Kris. Kris was very instrumental in procuring me an original aluminum cabin small spinner, and personally delivered it to my hotel. It was under unusual circumstances, but she followed through and I certainly appreciated it very much. If Im ever back in Los Angeles, Ill stop by. Thanks again Kris!

Lisa, from the Beverly Hills Store, truly makes the buying experience personalized to our travel needs. And with Covid restrictions, order placed over the phone (once you have a profile in store), park and baggage delivered to your car. Thank you Lisa ! Super professional and service is beyond excellent .

London is the best person ever! thank you so much for all of your help (: BUT do not buy from here! they use INCREDIBLY cheap materials that break the very first time you use THREE TIMES IN A ROW

I had the best experience at Rimowa Beverly Hills when I went in to have my luggage repaired. My suitcase had been damaged when I had to have it gate checked, with a corner crushed and a wheel left inoperable. The staff at the store were great and quickly set me up to have my suitcase repaired. I bought my suitcase more than 6 years ago, so the warranty had expired, but even then the cost for repair was very reasonable. The turnaround time for the repair was also only about a week. Always been a huge Rimowa fan due to the design of their luggage, but the staff here also make me a fan. Thank you!

London helped me out and she was super helpful, knowing every detail on every piece. She helped me pick out the Trunk for my global travels. From one salesperson to another, London exemplifies what it means to be a great salesperson.

Went there to get luggage repaired. Their warranty policies are generous and fair and the staff is very helpful. They even arranged to ship the repaired luggage back to me so I dont have to make another trip. I just wish they had more locations in the city. Rodeo Drive is a pain to get to!

Really personable, friendly staff. Ive been to their location a number of times for personal visits and for business, and its always a good experience - plus, they of course have warranties and they do free repairs, which I needed after having to break into my own luggage after landing from a recent plane trip :/

Ask for DEVIN FOUNTAIN, hes the BEST!! Hes dedicated to providing a great customer service AFTER the sale!! Hes knowledgable and does not push you into purchasing anything. Makes you want to buy more!! Great store, great products, and great customer service!!

Replaced my suitcase for free! Thank you all so much. This is why you buy Rimowa. They’re the best suitcases and stand by their product!

Very kind and friendly staff! Thank you for your help today. I didn’t buy any luggage today but they were so patient and answered all my questions and helped me get some accessories and stickers. I wish all the staff at Beverly Hills stores were as nice as this team 👍🏻

Great customer service

Bought an essential trunk since we dont have enough luggage while we are visiting LA, the plastic frame of the divider snaped same day of purchase when we were trying to pack. Went back to store hope to get replacement or buy a new piece since we really need it for our way back, been told need to wait for at least 3 weeks and nothing they can do. Since they have plenty same size in stock, dont understand how come they couldnt give me a replacement and order a new one, especially when it broken in day 1.Try to explain to them the only reason we bought it is to use it during the way back and now it wont work properly, it appears they couldnt care less.

Awesome service. Fix my luggage wheel fast and with no doubt. Get in and out of the store in 3 minutes. Will definitely come back for more purchases.

Love these guys. Professional and courteous. As a brand, they know what it takes to be a market leader. It’s why l won’t by a case from another brand. 10/10.

Very nice staff and accomodating team. Jason and everyone that works there is super friendly. I have had my bag repaired here multiple times and had no issues or troubles. This kind of service assures me to get more bags from them in the future. Thank you!

The greatest customer service experience I have ever encountered.Long Live RIMOWA !Their brand, their service, their commitments to their products years after purchase, their kind, knowledgeable and attentive staff, they are examples of how to prolong a lasting brand and now a proud pillar of Beverly Hills 😁😁☺️ !🇩🇪🇺🇸and, of course, FedEx almost Never disappoints!

I came in with messed up suitcase that occurred during my trip out to Los Angeles. My bag had broken and the handle wouldn’t go down. They told me to come in, they fixed it immediately, and they were super nice. This is why you buy a Rimowa.

Exceptional service! Wonderful people there! They saved my trip today! I was extra glad today I own a Rimowa suitcase!

The staff Fixed the broken lock less than 5 minutes. We went in to have one luggage fixed and left the Rimowa store with 2 new Trunk luggages.

Very helpful staff, however they only really have this years inventory so dont expect any sales or deals here on last seasons luggage colors or designs.

Everyone was super sweet and really helpful.

RACIST STAFF WALKED IN TO FIX RIMOWA TOPAS SUITCASE WAS NOT GIVIN TIME OF DAY BY STAFF BLACKS AFRICAN AMERICANS NOT WELCOME HERE NAACP LOS ANGELES PLEASE BOYCOTT THIS STORE REPAIR MAN THINKS ALL BLACKS AFRICAN AMERICANS MEXICANS WHO WALK AROUND WITH RIMOWA SUITCASES ARE STOLEN TELLS MANAGER TELLS HIM TO TELL BLACKS WE DONT HAVE PARTS OR EXTRA PARTS TO FIX YOUR SUITCASE WHILE ASIANS AND WHITES ARE GIVIN BETTER SERVICE MEAING THEY FIX THERE SUITCASES RACIST BIGOTS

Despite the hype, this material splits, as mine did. The sales person didnt want to have much to do with my problem and told me she would send it to the repair shop. She told me she lets people know that this can happen... Its overrated, overpriced..If you travel a lot it wont hold up to the wear and tear of baggage handlers at airports.

Racist did not want to fix my bag even with warranty based on race manager said that hg st bag is stolen Asian staff very racist with blacks a a and Any one who Is not white Or Asian please boycottthis but store

Racist store Asians welcome blacks Mexicans not welcome your mean bigoted

Bad service. Never again.

Nice friendly staffs

A+ for customer service

Customer service is above and beyond at this store. Thank you guys!!

Nice place

🧳🧳👌🏽👌🏽

Although it was a polite response, it was a weekend, so I waited a while for many customers to purchase. Since there is a sofa, I could compare it while sitting and purchase it. Rimowa stores in the United States are not tax-free, so Beverly Hills stores are subject to 9.5% consumption tax. Thank you for your help in repairing the lock, but it was repaired beautifully.

The price is not cheap but there are various colors of carrier

Large assortment, unfortunately more expensive than in Europe