user
Cricket Wireless Authorized Retailer
909 Middle Rd, Bettendorf, IA 52722, United States
Appearance
Cricket Wireless Authorized Retailer

Comments
Mi
Review №1

Salem was very helpful and patient. Knowledgeable and eagar to assist with helping me port over from my last carrier. Smiled and provided great service.

Da
Review №2

I had a question on service and phone compatibility. Kara was extremely helpful and went way above the call of duty to help me out provided all the information I needed. I was extremely happy to have been able to deal with her.

Si
Review №3

We went to the store on Kimberly in Davenport and they sold us a junk phone. So when they messed up we decided to go to the one in Bettendorf . We got a upgrade. And they were very helpful. And nice . I would recommend them to anybody

Br
Review №4

Manager was awesome, and staff was so cool. Even when the phone I got was defective they took care of it all. Great service!

di
Review №5

We were recommended to try the cricket by our friends. And the manager here, Randy, is friendly talkative, he helps us do everything even though he just start work at here.

Ra
Review №6

Friendly staff and extremely helpful. Answered questions I had and showed me how to access things I might need to get to.

Tr
Review №7

Would give zero stars if i could. I have had nothing but problems from day one. i was not properly informed about my service plan when i made my purchase. I was first informed that my service plan was going to be $100 for four lines with unlimited mobile hot spot. My plan was not that at all. Also i was told that the phones (nokia c2 tava) were 5g compatible. I called nokia myself and they verified that they are not 5 g compatible. When i talked to the manager in the store about my concerns and things that were wrong with the information that i was given, she blamed it on an employee that no longer worked for the store. I have had nothing but trouble with my billing. as i stated previously my bill was supposed to be $100 for 4 lines of service, my bill was $130 and the hot spot was limited. my most recent bill was for $160, thats $30 more than i was told with no fees. I also bought two lines that were tested in stores the day i purchased them that worked, i put them away as presents for my children for Easter. I let them open them this past sunday and powered them on and one phone has no service. Ive been hung up on several times by customer service on multiple occasions only to find out that i was given a bad sim that isnt even registered to my device. The sim that is activated isnt even in my possession. I was told by customer service that it was strange that i put up my phones as gifts. WHO ARE THEY TO JUDGE WHAT I DO WITH MY PHONES FOR MY CHILDREN!!!!! As far as im concerned the sim that is active on my account but not in my possession is being used by someone at that store for their own gain WHILE IM FOOTING THE BILL!!!!!! Im very upset about all of this and will be looking for another wireless carrier very soon.

Jo
Review №8

Some of the bad reviews were misleading. Jeana was a wonderful and helpful employee! Visit went quick and we were helped right away! Thank you!

Li
Review №9

Cheyenne was helpful, welco.ing and went above to help us! Store was clean and she was knowledgeable.

Jo
Review №10

Staff is unprofessional. Seems to be very uneducated on product they are selling. And in a rush to get me out of the store. Will not return. Going to metro instead.

Ja
Review №11

Terrible seats

Yu
Review №12

The phone number is for customer service not the actual retail store fix it

Information
17 Photos
12 Comments
3.9 Rating
  • Address:909 Middle Rd, Bettendorf, IA 52722, United States
  • Site:https://cricketwireless.com/stores/ll/US/IA/Bettendorf/909-Middle-Rd
  • Phone:+1 563-888-1042
Categories
  • Cell phone store
Working hours
  • Monday:10AM–6PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Health & safety
  • Staff wear masks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
Similar organizations