I have been going to Honda City for over 30 yrs after being told that they had good mechanics,...and they do. Car repairs are diagnosed and fixed on the first try. Maintenance and tune-ups are always done to precision. I never have to return for adjustments. They kept my 1988 Honda going for 22 yrs and now, they are my go to for maintaining my 2010 Honda. Their service advisors are knowledgeable, courteous, and accommodating. I always get the car back clean. Parts may cost a bit more, but I feel better knowing that genuine Honda parts are being installed. Finding an honest, reputable auto repair shop is not an easy task. I am very glad for the peace of mind of knowing that Honda City is always there for me when I need them.

The only Honda service center worth going to. Nicole and the team at Honda City Service Department are an absolute pleasure to work with. Nicole is attentive, accommodating, communicative, and above all, a total professional. I walked in for an urgent need, and she was able to check my car in, put me in a rental, and get me out of there all within 20 minutes. My experience has been so great that now Im considering purchasing a new vehicle from their corresponding dealership!Thanks Nicole! Keep up the excellent work.

This facility is excellent. Absolutely was a pleasant experience from start to finish. I was told by other places my repair would take a few days. Drove all the way from Valley Stream to Honda City as they were the only ones that had the part my minivan needed. They had my repair done in less than four hours!! My huge thanks to Tom who walked me through the process and made me feel pretty good about everything. Miguel was my shuttle ride to the LIRR. Excellent driver. Thank you again! To the lady, I spoke to over the phone (sorry I didnt catch your name), thank you for saving the part for me.

The best Honda service in the area. I drive past another dealership to go here.Well run. Well staffed. Newish large facility. Everyone knows what they’re doing. Plenty of waiting space but if it’s a nice day step outside and take a look at the F-14 memorial across the street. Very, very cool.Great experience all around. No pressure, no drama.

My husband has taken his car to Honda City for many years. After a bad experience earlier this year, we decided it would be best to take to someone we trusted. Honda City had charged us for filter changes, however it appears with this photo that these filters are originals. Honda City has been unprofessional and charging for work that they have not been doing. I would caution that you take your car to a local mechanic after taking it there to make sure the work was actually done.

HondaCity has provided excellent service since day 1. I purchased a car from HondaCity 3 years ago and still feel welcomed by the staff and they meet expectations every time by taking great care of my car.

Orlando at the Bethpage Honda Repair Service area exceeded my expectations. I had arrived early for my drop off time. I was expecting to leave my car for service on the following day. Orlando asked if I wanted the car back that same night! I was thrilled because I didnt know how I was going to pick up the car the next day.Orlando was kind, personable and efficient. The estimate for my service was what I was charged. He made me feel as if my car & I were in good hands. I truly appreciate his help. Ill ask for him the next time I book an appointment. He made my service visit painless & pleasant.I’d give him 10 stars!!!

Nicole did an excellent job walking me through the repairs before hand. She kept me in the loop throughout my visit. Some additional repairs were needed, Nicole took the time to walk me through the additional repairs and my options. Most importantly she made sure that everything was completed in a timely manner, walking me through the final invoice explaining the details leaving me with no questions...Professional, knowledgeable, most important timely, thank you...

I refuse to take my car anywhere else. Every single time I need something done I bring my car in and everything is taken care of immediately. Every person that works there are always looking to help & that is something you’ll ever see anywhere else. Me and my family will continue doing business with Honda City Service center. Sales department is just as great as well !

Nicole Scotto was very professional and helpful. She went above and beyond to work with me and stayed in my budget.

Everyone I spoke to today in the service department were friendly and professional. I feel they went above and beyond to make my car safe and in proper driving condition. I would highly recommend Honda City to my friends and family after my experience today. Thank you for your service.

I have been going to Honda City for many years, and they never let me down! Theresa is hands down the absolute BEST Service Advisor. She always gets me in for my appointments in a timely fashion and never disappoints. Thank you Theresa for always helping me make the right decision for my service needs!!!

Service staff was very friendly and polite and facility was very clean. Process was straight forward and easy and took way less time than expected. Tom was a great help the whole time keeping my updated on my vehicle and making sure I was okay.

Orlando and his team were a great help with my car. They constantly communicated with me throughout the day and got my car done in a timely matter. I would definitely recommend anyone to take their car here

I have been going to Honda Service for a long time. There is ONLY One person i will deal with and that is Theresa. Theresa is friendly, accommodating and knowledgeable . She greets you as if you were family and really cares about you and ur service needs. She goes up and beyond her job all of the time even when she is super busy. In this day and age its hard to find a loyal and compassionate person who cares about her job and provides excellent customer service. You are lucky to have her.

Always fast and reliable! Victoria is so kind and helpful and always smiling! The guys who work on the cars are very professional and they know their stuff! I highly recommend Honda for all your car services!

I worked with Nicole S.and she was super thorough, communicative and worked with me on every aspect of the service. I highly recommend Nicole and Honda of Bethpage for your service needs.

Went in for synthetic oil change and tire rotation. I marked back 2 tires blue marker. Sales advisor gave me receipts showing tire rotation done and oil change. I went outside to my car and saw the back 2 tires I marked never rotated. I went back in to tell her and she said oh yeah I meant to tell you they didn’t need to be rotated but yet she told me they were and my receipt stated they were. Now I’m not even sure I got synthetic oil. Be careful and mark your tires! This was fraudulent and they were deceitful. I will never go back there!

My service attendant Nicole was awesome. Quick and efficient, she got me in and out in no time. I would visit this Honda Service center again.

Workers like Nicole makes this business excel.Professional, patience and understanding of a costumer needs.Absolutely very happy with her service, thanks again Nicole and Honda City Service Department for have a nice people working there.

Amazingly fast and friendly service. Brought my CRV in and was out in an hour. Clean and cozy waiting room was perfect for studying too.

Vey good customer service and fast decisions as to the repairs followed by the actual repairs. Definitely going back and recommended to F&F.

Victoria is very helpful.Every time I bring my car in she always explains everything throughly. She is very patient and makes you feel like a valued customer.Victoria is the best to deal with at Honda Service.

AC wasnt working in the civic. Called and set up an appointment with Frank. He made the process easy for considering it was my first time there.Got to the location a little late, but was greeted by the mechanics politely. One of them even complimented my rearview mirror ornament and we had a brief, lighthearted conversation about boxing.Gave more of my information to Tom inside the office. What a great guy. Very positive and professional.With him, I made sure with that only my AC was being serviced and no additional checks or services were going to be done. I am very particular with work on my car not being done by me or my buddies.I was able to pick up my car the same day. Thank you for the good experience.

No problems at all and very quick today.

Very good, quick and high quality service provided by the dealership and great customer service from service rep Victoria Dalessandro. She was very efficient, helpful and professional. Thanks a lot!

Service was friendly and pleasant. Tom did his best to fix the problem with my air conditioning as quickly as possible because he knew I was stuck waiting there. They also fixed a recall and gave the car a quick check over. It was worth the trip and the wait. Service is better than any Honda dealer in Queens or Manhasset.

I had to get a new key for my car. Very upfront about the cost and how long it would take. Very professional and courteous. Nice waiting area, although I do miss the coffee from pre-COVID days.

Orlando was my service advisor, he was very professional and sincere. He was accurate and provided me with every answer I needed.

Ease of scheduling appointment for my repair work and the excellent customer service and timely communications from Nicole S, as well as the contactless pay option via text were all great. I had a great experience and would recommend to anyone.

Theresa is amazing in the Service Dept. She is very knowledgeable and goes above and beyond to make sure that everything is perfect!

They immediately helped me and fixed my car in less than 1 hour service is wonderful there ! Very professional and honest!

Theresa is always helpful and professional and patient ! I ask for her all the time ! Best service !

Very fast service, no hassle, no overcharge service or oversell you something . I am highly recommend Honda City service department, is not like other Honda dealer (located in Hampstead, NY. (if you know what I mean.)

My service rep was very helpful and courteous and she ensured I was kept apprised of the repairs and cost.

My experience with Honda City was great. Nicole Scotto was a pleasure to work with as my POC as she was easily accessible, transparent, and friendly. I highly recommend!

Made an appointment on line pulled I to the service center someone came to the car within minutes...asked what I was in for they took my car and me inside....comfortable sitting area very clean, I figured I would be there a few hours but an hour later Nicole came out explained what they found how it was fixed and that there was no charge since it was a faulty wire...great service well-organized thank you

Always friendly and quick staff .. never took more than 10 minutes to drop off and 5 minutes to pick up

A BUNCH OF STINKING LIARS!!! BE AWARE!!! They told me my transmission was gone and I need to replace everything costing me $2500. I took it to another mechanic and he told me nothing was wrong with the car. HORRIBLE HORRIBLE HORRIBLE. I WISH I COULD GIVE THEM ZERO STARS!!!

My 2018 Honda HRV was called in for a recall with the transmission and computer they did everything super fast and gave me a full report and I was back home in three hours today went great

Nicole Scotto is very professional and handles business well at Honda city. Highly recommend her!!

Had an emergency repair. Needed an ignition coil. Phoned from the road answered right away, spoke with Vinny had the part in stock. Very clean well run parts and service dept.

Friendly staff. Clean and plenty of room for keeping social distancing.

Nicole Scotto service advisor was amazing.Thank you!!

I scheduled a service for a fuel pump motor recall. I arrived and was told the gas tank had to be more than half empty in order for them to replace the fuel pump assembly and that the trunk and back seat needed to be clear of any items. I was not told any of this information over the phone when I had scheduled the service :(

I had transmission shuddering problem on my Honda Odyssey -2014 when the vehicle travels around 20 MPH and 40 MPH.The problem was resolved by updating the software and changing the transmission oil.I high recommend this place for their professional service.

NICOLE WAS GREAT!!!!!!’Excellent!!PROFESSIONALQUICK👍👍👍👍👍THANK YOU

I went there for New York State inspection, the guy ask me to change my two tires otherwise he said he have to fail my inspection and I have to pay him. He said that is by the New York law. I asked him give my card key back otherwise I call policemen and he let me go. Shame on Honda for trying to sell people things they don’t need. Place is a ripoff

The service is good and very efficient. I left with my car feeling and running really well. However, you get what you pay for. Expect to pay a little on the higher end but they do a pretty good job on your car. Ask questions if you are not sure about something. It’s your money being spent!

Great service...waiting time will always be about an hour and a half or so...now they let u wait indoors

Thank you Tim for all your help I would be visiting your service location again soon. I highly recommend this location because of their friendly staff, super clean building, efficiency and super quick service. I can’t thank you enough

Went in for an oil change and inspection. They gave us a time and came in early. Priced about right for a dealer. Should offer multiple oil change discounts, would be nice. Clean, easy check in and out. Everyone was nice.

Great service. Completed my NYS inspection & oil change in half an hour.

Excellent service and a great friendly staff. I have had a great experience with all of the staff. i have dealt with Nicole the last couple of times i was here. She is great. She always goes above and beyond to take care of her customers. Always a pleasure dealing with her.

I purchased my 2017 Honda Pilot brand new from Honda City. Pretty painless experience. Under 4 year ownership at 40k miles the torque convertor failed. Brought my Pilot in for service. Spoke to the service manager and was told it would take end of week. At end of week gave them a call back no answer left voicemail. No one called me back. I decided to go check on the car at Honda City facility. Was told now the torque convertor is backorder could be weeks, days, months on when it would arrive. I asked for a rental since this is not my fault. They said they do not offer rentals and I would need to pay this out of pocket. I asked to speak to the manager multiple times and did not get a single call back. Fast forward now to 3 weeks later was called on a Wednesday at 4pm and was asked to pick up the car ASAP so they can get our car off the lot. I told them I can not just leave work to pick up my car. Best i could do was tomorrow morning. Went to the service department and asked to speak to the manager. To my surprise the manager is still busy I didnt want to play anymore games so i just paid my bill and left. I left my phone number for a call back from the manger. This is now a week later still did not receive a call back. They did not even wash the car. I hope they completed the service. Honestly why buy from a place that wont provide you great service when its warranty work. Why bring it to a place that wont provide you update. Why go to a place that only calls for you to pick up your car and pay the final bill. Absolute worse place to buy a car and even worse place to bring your car to be serviced. They only want your money. Save your self some time go to a different place.

As always the work was performed in a professional manor . The service representative was very helpful and the work was completed in a very timely manor . A+

Brought it in for oil change and inspection. they tried to sell 1200 worth of repairs. including a hub that was fixed less then a year ago. car was fine when my wife took it in. now it makes noises. to top it off we replaced the hub after the last recall there where wouldnt you know it. the hub started making noises after leaving this center. thieves they are.

Thanks for professional and quick service.

Straight forward and not pushy, I would suggest appointment to be sure sometimes especially if you are thinking of bringing your care early in the morning

Update: So I decided to give this place a second chance after my experience last year.....BIG MISTAKE!!! I went in for a tire rotation only to almost get into an accident almost 2 weeks later. A repair shop I went to told me that Honda forgot 2 lug nuts on one tire and never tightened the rest. Thank you for putting my and my sons life in danger. I see how much you value your customers.Up until about a year ago, this place was awesome. I have been a customer since 2012. The past 3 times Ive been here for service, with an appointment always, my wait time is through the roof. Today all I wanted was a simple oil change. It took over an hour and a half!!! For a simple oil change!!! It used to be done in 30 minutes or less and NO it was not busy today at all!!! Very disappointing after 8 years.

Bought car in for check engine lightDidnt fix check engine lightBut told me I needed repairs done to the rear brakesValve gasket is leaking knew about that told me I needed ball joints didnt get fired. neither was check engine light resolved. Took car to another mechanic he said sway bar was needed not expensive ball joint repair. I should have known better than going to dealer. Also he fixed what I asked to be fixed.

Ralph L, my service tech was fantastic. He was understanding, knowledgeable, thorough, and kept me informed while my car was being serviced. I highly recommend.

Victoria checked me in and was fantastic above and beyond till my car was picked up.Thank you, Victoria

The problem wasnt as bad as I thought and they were honest and efficient about correcting the problem with my car. Great service!

The professionalism and credibility of the service department staff are the best..Honesty and integrity...

I called and spoke to the representative who reminded me if I have my own towing service to use them to bring my car to their location. If I used Hondas towing service there would be a fee. The tow was with in a certain mileage so no fee for the car to be towed to Honda.The break switch was faulty, the car would not shift out of park.Once Honda looked over the car Ralph called with recommendations. To check my own service records and he was correct I had not changed the fluids in the car in three years.Polite, confident and pleasant to deal with.

Its snowy, git in & out so quick!! My FAVE reliable car Co. Friendly, helpful, and safe staff. Sanitizer and masks. Good stuff..

Different location than the old one. This is my first time getting my car serviced here and I’d say they have excellent service. De’Ante helped me get my car in for service and assured me that they would be as quick as possible being that it was pretty busy. I would say the wait time wasn’t too bad for regular services like tired rotation, oil change etc. Recommended that you make an appointment though because a 30minute wait could be over two hours with no appointment. Mine had to be set a week in advance because they were booked.They have a spacious waiting area with a vending maxing and tv.

Professional staff, quick service, $$$$

I recently brought my honda accord not even 3 months ago my backup Camara stopped working I was very upset because I wasnt financially ready for this good thing I had TOM SANTORO help me very professional and went out of his way to help me with my repair. I didnt buy the car from a honda dealer so I didnt have a warranty but Tom went out of his way to get me help and honda cover the parts so a $800 dollar job to only $200

The service department is exceptional. You may pay a little bit more than a local shop but your repair is guaranteed to be done right! I have 3 Hondas and have always serviced them here without any issue. Fast reliable service period.

Went there on a Tuesday and was only there about an hour and I had my baby with me. Tommy is great, friendly and expedited when my baby got fussy

Service advisor was helpful and techs are courteous and did a great job!

Ask for Ralph!! The experience has surpassed my expectations. Ralph is a stand up guy and goes above and beyond with great leadership and customer service. My go to Honda service center period!

Very nice and quick!

Be aware that you need an appointment when you bring your car in. Even if they are not busy they will send you away and tell you to make one anyway. In addition, even with an appointment they still did not have my car ready as agreed. They kept it all day. Thank You for that. Their repair services are off the charts expensive and they recommend lots of service that is not necessary. For example, my exhaust had a ding. Oh, You need a new exhaust. Totally unnecessary. I know because I put my car up on a ramp to see what was going on. My splash under carriage guard was damaged and needed to be replaced. They wanted $600.00 to do this. I ordered the OEM part on line for $120.00 and I am paying my oil change guy to put it on. Total Cost $220.00. If I had more time I would do it myself. Very basic not rocket science there. They wanted to replace my rear brakes and just turn the rotors. Anyway, I went to mavis and had the pads replaced with new rotors for the same amount $333.00. Guaranteed if I had them to the job I would have gotten a call telling me. Oh you need new rotors .... etc. for about at Least $600.00 or more. I can go on and on with their shenanigans. Hey, If you can afford to pay these prices more power to you but I have limited income. Be aware that this dealer will attempt to replace anything on your car that has any minor issue that really does not need to be replaced or that still has more useable life. That is definitely their MO to bilk you out of every penny that they possibly can with their inflated service fees. So be aware of that and use your judgement when they tell you the world will stop spinning on its axis if you dont do such and such ... Caveat Emptor with these people ....

Nicole in the service department was all over the issue and able to keep me in the loop on the progress.Thanks for a great job Nicole

Great efficient service for business transfer! Definitely will use the company again

Love these guys, always a painless experience.

Great service, nice staff, competent and skillful mechanics! Wouldnt consider taking my Honda anywhere else but this service department!

Service people were respectful.

Polite service reps.

Very courteous, thorough and accommodating

Was my first time here, great Customer service, and Friendly, I will definitely be bringing my car Here for service again!

Great!!! Very nice. I recommend.

Post new purchase, CRV needed a few items and also an install of a Parking Sensor System. Theresa at the Service Desk is the best. She could not have been nicer and was extremely helpful from beginning to end. A credit to Honda. Work was completed quickly and with excellent quality.

Quick and professional oil change, I used to get my oil changes in queens and they would take up to 8 hours here I’m out within an hour it’s great

Quickly and professional! Theresa as always was awesome, thank you!

Victoria and team were awesome I needed help today and they were there thank you...

Service was timely and seamless.

Terrible customer service. Messages are not pass to the service representative. They took two days to change a belt.

I couldn’t be happier with my service experience! I get both my honda’s serviced here and they are always quick, efficient, and friendly! Robin and Victoria were especially great on my last service!!

Good service today. Nicole Scotto is wonderful She broke down the bill for me and kept me in the know which is important

Service was great socially distance waiting area with charging stations and pretty quick service

Hours online and on their storefront are both WRONG. Please post your real hours instead of pretending not to see a customer knocking on your GLASS doors. There were at least 5 people still inside and they didn’t look busy. I was looking to PAY and pick up my car too, so if that’s how they treat paying customers, I would hate to deal with their service if there was a real problem. Also prices quoted for repairs were very expensive compared to other locations.

Good fast service

Waiting area is clean, staff is friendly, but what happens behind those doors is no better than some con-man mechanic found on any street corner.Brought my vehicle in for a NYS inspection. They said that since one brake pad had 2 millimeters more wear than the others that I would need more than $1, 200.00 of repair work and that did not include the inspection fee. I told them to fail the inspection and took my business elsewhere.YOU HAVE THE RIGHT TO SERVICE YOUR VEHICLE ANYWHERE YOU WANT TO! EVEN DURING THE WARRENTY PERIOD!If you ever suspected that you were being taken for a ride you can be assured that Honda City Service Dept. was doing the driving.UPDATE:Had my vehicle inspected by a reputable NYS certified mechanic and was told my vehicle has been well maintained and had no issues.Inspection passed.

Two years ago I bought my new car at Honda City. I am very impressed by the service department. I find all of the employees to be very helpful and knowledgeable! The entire process from making the appointment through picking up my car after service is the best service I have ever had anywhere. The waiting area is spotless, a delightful atmosphere. I shall continue to use Honda City service department exclusively!

Comfortable waiting room with plenty of space for social distancing. Friendly, competent professional staff.

Professional courteous