THE BEST VISION CENTER IN THE AREA!!! AMAZING, AFFORDABLE CUSTOMER SERVICE!! Jamel, and Jaylynn were both extremely friendly, professional, helpful, quick and efficient! As soon as you walk in the door they make you feel welcome, with their shining, personable vibes! The doctors take the time to explain any visual complications with simple, affordable recommendations on how to correct them. Youre in and out! Its nice to QUICKLY get what you want with a SMILE, without killing your wallet!! HIGHLY RECOMMEND!!

This place is amazing. Been coming for years, my parents go too. Jamal is awesome, I was on the fence about a pair of glasses and he convinced me to get them!

Great place I had a emergency with my glasses and they had a great solution at no extra cost. A wife variety of frames . Employee make you feel at home

I love this place. Bethany is fabulous, she’s respectful, knowledgeable and goes out of her way to help you. I highly recommend this place,

I love this place, the glasses hear are nice and the area is pretty spacious, I love how I could have a conversation with jay and all the workers, they make me feel welcomed!

Crystal Vision is awesome! Everyone is always very knowledgeable and helpful. Special shoutout to Bethany for always going above and beyond!! Thank you!

Ok... lets clarify the Business hours. If the customer is not going to get a courtesy call regarding prescription glasses Say so. If as expected, products were ordered the same day, at least assure your customers can do a walk in inquiry. Somebody seems to be shutting down business despite publicized hours. When calling, if answered, the response time is a bit much and Im concerned that there is no care to actually look for shipped products. Do not rely on what you think is or is not in. Please GO LOOK. (The manager is on it though. definitely on her job.) When customers are paying out of pocket and up-front they dont deserve special treatment, Just good customer service. Im a little concerned about these reviews. I wont let them deter me I can wait and see for myself.

My daughter and I had our appt today. The atmosphere was very kind and calm. The employees were super friendly and helpful. The doctor did the most thorough exam Ive had in years. He wasnt rushed and he explained things in a way we could understand instead of using merely doctor jargon. I do not have insurance. My last appt was at Walmart. My bill at Crystal was $100 less than at Walmart. I definitely recommend Crystal Vision.

This is a great place with a very professional staff. Venus has an EXCELLENT customer service but A SPECIAL THANK YOU goes to Bethany she went ABOVE an BEYOND has been a long time since I have seen someone so dedicated to her job. She kept me updated with the status of my glasses. I hope the owner recognizes her hard work. 5 STARS for Bethany because I can’t go higher. Thank you

This place is the best! Took my twins and myself here for the first time and it was the best experience. Also gave me good advice on picking frames for my boys.

The girls are so nice here. Loved the MD my kids seen this time around. They have a great selection for us and my kids love the variety.Ive been going g here for 3 yrs now and will continue.

Going there today! Guess what? My Glasses are broke! Sat on them Again! Bad Habit! Never a Problem there Ever! Nice Place !Nice People! Bethlehem Nazareth Pike Location!

Such a friendly helpful manager and doctor! Great service from Bethany and she was so helpful with insurance info and selections. Super fast and so sweet. I gave 5 stars even though the other staff girl was less than pleasant or helpful because the manager more than made up for it. Good prices and fast service, will definitely be back.

So Jamal just called my mother back . He has nothing to say about her glasses or contacts, just to tell her he’s upset about her review, aswell as saying he no longer will do business with her. Thats a pat on the back bud very unprofessional to speak to a customer like that. I will gladly show you customer service skills if you’d like.

They are so friendly and helpful. I bring my glasses yesterday to fix it. They fix it very quickly and they did not charge for it. I got my glasses from this place too. Prices are reasonable.

I had a great experience at Crystal Vision. I tried to make an appointment Vision works and they couldnt get me in for over 5 weeks. But Crystal Vision was open and I was so pleased. Tanya behind the counter was exceptionally helpful, kind, and pleasant. She helped me find a pair of glasses that I love and also a spare. And the price was incredible. Thanks Crystal Vision. My whole family will now be coming here.

Waited 2 monthes for glasses. My only question was did they roll and polish lenses as I paid for? They said yes. Picked up glasses and got home and checked them out. No roll and polish!

Absolutely friendly and awesome staff!! Was not even a customer and the went out of their way to help me when the handle to my glasses broke. Will definitely be returning.

Such a great Doctor who is caring of his patients. Customer service is great every time we go in. They get you in and out and get done what you need! 10/10 recommend this place!

Every time I call to see if my glasses or contacts are here, Jamal hangs up on me! I called on Saturday he had me on hold for 15 minutes and then hung up on me and turned the machine on, thanks Jamal! ( He didn’t even ask my name that day) then I called today to see about the glasses and contacts and it was the same answer even though I got a text message saying that my contacts were in! So not really sure I guess I’m supposed to guess when my glasses are coming in but when I do that and I call nobody knows anything well Jamall doesn’t know anyway!

Service is fine, but there is no hand sanitizer to be found, no sanitizing apparently going on and the staff members are not covering their noses with their masks.

Place is 100000000 times better now that Bethany has taken over.that Bobbi lady was for the street💯🙏🙏🙏🙏....customer service was awesome and the doctor was very informative all my questions were answered and I got exactly what I was looking for .......PS will definitely be recommended my friends and family!!!!!!❤❤❤❤

Had such a great experience. The doctor was wonderful and Charity was great. She helped me pick out glasses before I had even seen the doctor, which made the visit go smoother. Charity is very knowledgeable and took the time to answer all my questions. Will definitely be returning next year.

Went in to replace a pair of glasses I had recently broke. I had them for 5 years. I never had issues with them until my frames broke. I picked my new frames, saw the optometrist, and got my new prescription. I was told it would be about two weeks until my glasses were in. I waited three weeks and gave a call. My glasses were in. Either they just came in or no one called me to let me know so. Anyway, I went and picked them up and immediately I realized I couldnt see as well as with my old glasses. I was told to give it some time and let my eyes adjust. They did not. I could not read signs while driving. I called and had to wait a week for another appointment. I brought the lens from my old glasses with me this time. I could see significantly better with my old prescription lens. The old lens was analyzed and prescription was written down. I was re examined and even though I could see 20/20 with my old prescription the optometrist prescribed a lower power prescription then that lens for me again! I was told I dont want my lens to be an over correction because it could be an issue for my vision in the future. To be clear, I wore that prescription for 5 years. Never had an issue with it and my vision had not deteriorated at all from wearing it in 5 YEARS. I was happy with it. My eyes didnt magically get better then 5 years ago so why in the world was I being prescribed a lower power prescription again? I had purchased two sets of frames and I asked if I could have one pair at my original prescription. I was told no. My new prescription is all I would get. Now I get to wait an additional 2 weeks(I hope) to get my new weaker prescription glasses back again. Wonderful. Consider this a warning. Hopefully your situation turns out differently if you go here.Edit: This place is a joke. Waited another 3 weeks with no calls to finally get fed up and call about the glasses. They were in. No one called me. Picked up the glasses and still cant read signs as well as I could with my old 5 year old glasses because they gave me a weaker prescription then my old glasses. I wont call them again because I cant afford to not be wearing glasses all summer. Save yourself a headache and go literally anywhere else at all. Worst experience with eye glasses Ive ever had.

I actually made an order for my color contacts and I waited a week and when I went to pick it up they were a box of clear. I reordered the correct box that was suppose to be initially ordered and when I called a couple of days later to see if they were in because I am not use to wearing glasses I spoke to Jenn and she talked to me with such compassion and understanding I was able to come in and get a pair of complimentary clear contacts same day. She is the best !!! Ill never forget this experience =)

This eye glass/ contact business was one of the best experiences Ive had when it comes to an awesome customer service experience! Ive gotten two pair of glasses through the center and I recommend them to anyone who needs an vision check up and glasses or contacts! The ladies there are very helpful!

My experience with Crystal visions was great. Jennifer helped me with choosing my frames and made me feel welcomed & comfortable while I was there. She made the time there easy. Thank you Jennifer

It was my first time with them and the Dr. and staff were amazing. All of my questions were answer very clear and professional. They have a large variety of glasses and good prices too. Definitely, a comeback

We ordered glasses in March and to this day we still dont have them. I have called several times and they say they will look into and call me back the same day but no one ever does.

Dr. Rosati is truly the best optometrist around. He gave me full attention & care to help me get the right prescription for my eyes so so grateful. Also amazing service & staff. I truly recommend it to anyone around come get your eyes checked here. Best in town.

Great place,Great Doctor, Helpful Staff! Chris is very informative and helped me with my Glasses. Thanks so much!

Been going to this Eye Doctor since I was in middle school. Broke my glasses and Bobbi fixed them for me the very next day! Great customer service!

Thank you so much for everything you have done to make my life easy with the new lenses. It was a pleasure dealing with Dr. Syed, Ed who measured and insured I got the right lenses, the receptionist Tina, who was very professional and had smile during the whole time I was there and Chris for adjusting my glasses to fit my face. Thank you everyone for working so hard to make me see better. Rest assured, I will be back again next year and will make sure to refer others to your location...I always say, WHEN YOU GOT THE BEST, YOU DONT NEED THE REST....Keep up the good work!!!!!!!!!!YOU GUYS ARE AWESOME!!!!!!!!!!!!!

My son recently broke my glasses at the bridge, my husband fixed them with JD Weld lol, my youngest son, dropped them on the floor, they broke again :( my husband fixed them again, but I decided to go in and see if they could fit my lenses in to new frames at least til I could get in for my appointment. Charity is amazing!!!! She tried a bunch of different yet similar frames and after a little bit, she had a perfect fit! I am so grateful to Charity for taking the time to help me out with my broken glasses! I love my new frames! Thank you again! Ill see you soon! :)

Wonderful staff! Jennifer was the sweetest and most helpful person ever. So happy to use them as my go to for any vision needs!!!

I made it a few mintues after closing time and Im so grateful that Jenn (optician) and Bobbi (new manger) opened the doors for me to pick up my new glasses. Their are very friendly and gave me great service. I recommend anyone who needs glasses or contacts to go to Crystal Vision Office in Bethlehem.

The staff at Bethlehem location is super friendly and so helpful!! Love them!

Dr. Rosati was very rude with us. Other employees are wonderful. I have never experienced this kind of optometrist. Never ever go back again.

Just have to order re fill for my contact lens then they told me Im due for yearly check up before I can do the re fill so I did, and then the eye doctor didnt even told me that I need to come back for another check up fitting of my contact lens, so when I had to do check out the receptionist told me I need to come back for follow up on my eye exam but it was my fault I totally forgot, but according to them they will call me the day after my appointment just to remind me but they didnt, its been two weeks now, I was wondering what happen to my re fill so I was on the area so I drop by to ask if my re fill comes, just for me to know they havent made my order because I need to come back.... wow what a night mare, prior to that I also order eye glasses for my son, if I didnt come and ask I wouldnt know my son eye glasses is already ready which we been waiting that for to weeks too.. 2 strikes... what a customer service this place is.. unbelievable 😡😡😡

The worst service ever. My husband and I were there for exams and glasses. We were waiting 2 weeks for our glasses. When we were picking our glasses up, my husbands glasses were not ready. Mine were too bad that I couldnt be able to see the computer. Absolutely blury. They asked me to use them until I could be comfort with them. That never happened. While, my husbands glasses were supposedly in progress. So we went again and they asked to my husband to select other model because after more than one month they did not notice it was not available. And I told them i couldnt see the computer. Everyday i work in computer and they told me I never told them. Seriously? You recommended those glasses without asking me why i need glasses? Im journalist! And they kept my glasses for supposedly put other glasses with more room for seeing. So now, two weeks later, they let me a message that the doctor wants to see me, but they dont have appointments available until next year. At least, my husband finally got his glasses. In my case, I have to wait until next year... maybe if I have some luck. Dont go to this office. You will waste your money. Ah... and the attention is bad too... no way... is there 0 stars?

Do your self a favor and STAY AWAY! This place used to be great when Matt, Mike and his wife were there. Ever since they changed owners this place is a dump. Been going here since I was 5, I’m now 19 and Went in there for an annual eye checkup and they said “we can’t find your info.” Very unprofessional, rude, noCommunication between workers. and no customer service whatsoever.

Went to see my flirt. Very professional and speedy service. She fixed my glasses quick and easy

Charity was awesome she helped me pick out my glasses. She made sure they matched my face structure.... everyone should go there!!!!

Terrible service here. The girls don’t know what they are doing. They lack communication, customer service, and basic social skills. Stay away!

My experience with Crystal Vision Center in Bethlehem has ALWAYS been great. They are accommodating, professional and friendly.

Went for advertised deal at their Walnutport, PA store to get progressive glasses, but the only frames to choose were from a small rack of crappy frames which ad didnt specify. Had to upgrade which cost another $120 over the advertised price. Went back about cost of $298 for one pair of glasses. They refunded up charge for frames. Still cost more than so called advertised prices. Took long for glasses to arrive. Got a call glasses were ready. Tried on at store. Felt ok, so I put them in case to take home since it was sunny and I wore my sunglasses. When I got home, I noticed that the lens werent tight and moved in the frame they chose. Took them back today because they also seemed to have what looked like a crack in center of frame. Worker at store said they werent cracked, but they would need a few days to fix the lenses. Time to get full refund and try a different store.

Worst eye care center ever. I would rather pay hundreds out of pocket then ever come back to this business. Incompetent front desk. What kind of business closes early and does not call their patients to cancel their appointments. 0/10. Don’t come here.

Worst service ever. They judge me and my family giving us a product that we did not need because they assume that we didnt work with computers. And when we went back they told us that we did not say that. Well I thought that did not matter but if you are the specialist about this product and you know that would change the product we need, then you need to ask about it to your custumers.

Ive been here before, the first time they were pretty decent... but I just called to try and make an appointment and they had me on hold for 5+ minutes, so I just hung up. Ridiculous and crappy customer service.

Staff was not very welcoming, more like awkward and standoffish...Also, the eye doctor caught an attitude when I asked him to explain the price of the eye exam and the deals available. & Lastly, I was not impressed by the quality of their glasses either. I gave them two stars because I guess they arent the worst- I was just dissatisfied. Maybe they acted that way because I look young. Who knows.

Been coming here for over 10 years.... always a pleasure.

How long does it take for glasses to be given to the patient? It has been 3 weeks and my grandmother glasses have not arrived yet!

Awesome place to go!! very friendly workers.

Went here for over 10 years. Past two years have been horrendous. Long waits to get appointment, the office staff is extremely unprofessional, frames came in chipped (twice), months long wait for contacts to come in with no return calls. Finally decided to find a new place.

They help me a LOT today when i need a pair of contact lenses because for my allergies my get bad.

Great customer service!!

Was very helpful and everyone was friendly and professional

Staff was great, Dr was very rude.

Fast! Great staff!

It was great for me It was good service,It was very clear and with good offers is highly recommended I already want to have my lenses. THANKS FOR EVERYTHING

Excellent service in general and especially to Miss Jennifer very kind and courteous I recommend this place to all my friends who need the services of Crystal Vision Center in Bethlehem