I personally love discussing my purchase with employees because I love asking for their thoughts and opinions. This time around I was having a rough time choosing a gift and asked the employees for their opinion. Not only did they give me honest, truthful advice, it actually swayed my purchase and I think I got the right gift because of them. Phenomenal customer service

Im happy with the quality of my item but not so much with the customer service. I ordered a pen as a gift on the website for a store pickup. The sales rep had the pen in the tiniest jewelry gift bag ( half the size of the pen). I told her it was a gift and needed something better. I asked for a pen box, she told me that they didnt have any, she had a bigger gift bag that worked, grabbed some gift back paper and my pen with no care and put it in the bag. Even Tj Maxx gives more attention to the item they wrap. I had to redo the whole thing once home and make it more presentable. I read the other reviews and theyre confirming what I thought. The store needs better customer service

Manager is very unprofessional. I went to exchange a ring that I got as a gift because it was too tight. A staff member continued with the exchange after getting me the new ring. She didn’t tell me that in order to do an exchange for something purchased online, she would have to return the money to the original account. Since I didn’t pay for the ring and have no contact with the person who did, I have no access to the money that was just returned. I express to her that I wish she would’ve told me before going through with the return. Her and her co-worker go to get the manager right away. The manager came out on the phone and as soon as she understood the situation, addressed me with such a rude and unprofessional tone. She was speaking to me as if she felt they did the right thing. She didn’t want to try anything to help the situation. In the end she stormed out dramatically telling her staff to just give me the ring and that she didn’t care. It was a horrible experience all I was trying to do was exchange a ring.

Joelle and Christina were amazing. They had outstanding customer service and I will definitely be returning for more jewelry items in the future. Thanks so much!!!

I called to simply ask a question and sarah hangs up on me . I called back and doesn’t even apologize or Acknowledged me. I can see why they have low ratings now .

Addict to Swarovski! Excellent service!

Didn’t expect this poor and unprofessional customer service from the store manager named Laila ! Absolutely rude and extremely bad attitude! I was shocked by the way this lady treated us. Usually store manager is the calmest and most reasonable person but this woman was shaking from the anger ! Very aggressive and rude . I made a call right there to customer relation at Swarovski! I don’t think anybody deserve to be treated this way .Thank GOD a young lady works there named Joelle helped us and made us happy . She was professional, calm, understanding and caring . I believe people like her make world a better place .No one can get anywhere with anger and hate !I love swarovski products but highly recommend not see this manager named Laila . I really hope she find peace and happiness in her life 🙏🏻

I am very disappointed by my last experience at this store. The service was very unprofessional from a rude sales person. I have not been able to have one of my earrings repaired and was asked instead to contact the customer service. I kept on being promised to have the issue resolved but today I was informed that my earring cannot be repaired and that there is nothing else for the store or Swarovski as a company can do for me. Very disappointing outcome especially since I have been a longtime customer who bought so many expensive jewelry from Swarovski. I will never buy anything from there and I will do my best in providing negative reviews where possible. I have introduced so many friends to Swarovski but I will make sure they all know about this horrible experience. The pair of earrings I bought were quite expensive and I even purchased another pair for a friend. Very sad out come!

Great customer service! Love my new bracelets!

Very poor customer service! I was returning an item within the 2-week period, but I had lost the receipt. The lady who helped me clearly remembered me, and said that she could not give me a refund, which was understandable, but not a store credit either! The only solution she offered was that I could pick something else for the same price! It is supposed to be a jewelry store, not a supermarket, right? How could I pick something else there and then, to replace a gift I was not happy with! And why not a store credit which eventually means the same thing in a more appropriate time? I called Swarovsky customer service, and the lady who answered said she was only responsible for online purchases (!), and noted my contact information for a later call which never came! Yet another sign of a horrible customer service!

Very nice and friendly especially the manager.

Always super friendly and patient!

I bought a Swarovski watch from an outlet store and when I wanted to remove some of the links, the Swarovski stores wouldn’t do it

My experience in this store was unpleasant because of poor customer service.

Excellent time cuts

Good accessory store