Glowing praise! My Hoover died while within warranty; Ray was able to get me a brand new replacement within a week and free of charge! Can it get any better?Courteous and friendly service, I will be returning here.
5 stars. I had a 50 year hose for my Kenmore wall vac that needed replaced. I asked my husband (hes retired, I work) to take the hose to Super Vacuums in Bethel Park to see if they had anything that would match up. Well, instead my husband ordered a hose online. Of course it did not fit, too many changes and updates to sizes over the 50 years. I took the old hose and the new hose to Super Vacuums. They were able to source the correct size ends for the old hose and they attached them to the (overpriced) online hose. Great service.
We needed a new vacuum cleaner and decided to buy from a local business. This was to support the local economy and so I would be able to go to them with questions and for product support and repair. I chose Supervacuums. After speaking with someone on the website, I called Ray at the Bethel Park store. I spoke with them about features I wanted and about the price range and then I listened to their recommendations. I like that their website shows prices and availability, but discuss prices and availability with them; you might get a better price than is shown on the website and a product might be available to them even if the website says it is out-of-stock. You can go into the store to look at the vacuum cleaners and to try them out. We did not go into the store, because of the pandemic, and conducted our business transaction by phone. They shipped our vacuum cleaner to us and it arrived very quickly. We will be able to bring our vacuum cleaner to them before the one-year warranty expires and they will give it a tune-up. We were very satisfied in every way! Thank you, Ray, and Supervacuums!
Ray and Andy were great to work with and very knowledgeable. They were able to order the vacuum I wanted as well as throwing in some extras. Definitely recommend them.
Great experience! Love to be able to go to a store and look at products and test them out. Ray was really helpful in helping us choose a replacement for our Dyson. Love that our new vacuum is made in the USA! Shop also offers warranty and repair services. Great local small business.
Great guys who really care about their products and their customers. I bought a Miele C1 Compact and couldnt be happier! Ill definitely be going back here for all of my vacuuming needs.
Ray was very knowledgeable and patient as he showed me several vacuums and their features. He even had wrote us a thank you card and mailed it. He was great and we are very excited about our new Miele vacuum
I want to give more than 5 stars! I recently brought in my Sebo vacuum for repair and not only were they very professional, but they were extremely kind and honest. We will be using SUPER VACUUMS in Bethel Park for all future needs.
I bought a Riccar vacuum 8 years ago from this store. Riccar is made in the USA and this is important to me. Yesterday is the FIRST time I took my vacuum back to the store to have a minor problem checked. Ray, the manager, was knowledgeable, efficient, kind and personable.He diagnosed and fixed the problem in a few minutes. I was very impressed that Ray did not suggest any unnecessary services/maintenance—he just got to it and provided the necessary roller brush and belt. Great service and customer care. Thank you Ray.
Bought a Home Care Miele canister vacuum cleaner. Had researched extensively and discovered there are two lines of Miele vacuums, the Home Care (made in Germany) and sold at vacuum stores and Rollier hardware, Mt. Lebanon and the appliance/big box store line (made in Asia).We had a very good demonstration, by Ray, of the Home Care Plus C3 complete vacuum, that we were interested in, and purchased that day. We asked about an additional accessory and they included it and bags/filters into the purchase of vacuum.I really like the vacuum!!!! Would highly recommend buying from this small business! They repair as well and threw in cleaning service for several years (yearly).
I bought my very first Riccar vacuum today from this store and it’s fantastic! I believe Ray was my salesman and he was terrific, gave me the demonstration and I was sold! I’ve used it all over my house and already I can tell the difference in the air quality! Love it! 10/10, will definitely recommend!
I was very pleased with the service I received at SUPERVACUUMS with Ray and I bought a Titan vacuum cleaner that I immediately put to use with great results!
Excellent customer service
Ray was very helpful and we are very pleased with our new vacuum
So Im super pumped to go here, unfortunately its Sunday and will be waiting at the doors come first thing tomorrow morning! Looking fo some sweet upgrades to turn my vacuum into a souped up Binford edition wit all da fixing! A real head turner, and a stay at home dads treat! #mencanvacuum #hurricaneSuction
These guys are great. They know their stuff.
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Amazing service. Was very helpful and did not try to sell me anything I didn’t need. Will be back. Highly recommend!
Bought a Sebo from these guys last year. I had a Hoover for 30 years; I bought a new one without knowing Hoover is now made in China. The thing was broken after a few months, Hoover referred me to these guys. They fixed the Hoover for free but I really just wanted something better. Dan said he’d give me what I paid for the Hoover to put towards the Sebo. He promised a better machine then my old American Hoover I’d had for 30 years and he delivered!! After a year I feel good saying it’s one of the best products (not just vacuums) I’ve ever purchased.
These guys are cheats & liar! Took my 2 year old upright sweeper into the shop. After 2 minutes they said the motor was bad & not cost effective to replace. They then tried to sell me a $400+ sweeper with a discount on my trade in.Went to H Mattie on W Liberty. He turned a button changed the belt & for $20 my 2 year old vacuum is running beautifully.
Purchased a Riccar last year. Needed a good vacuum since we have 3 large dogs. Works beautiful. Very pleased planning on getting hand held Riccar soon.
Took my vacuum to get repaired. Got upsold to a filter-cleaning/general cleaning that I dont necessarily know if I needed. $200. Got the vacuum back and it now makes a howling noise while running. Also now, to turn it off, I have to unplug it. It does function though. So two stars instead of one.
Very unprofessional, shady staff,,only wanted to sell overpriced vacuum. Would never go back,and advise others to stay away.
Free service on my old vac along with the purchase of a new machine. They also helped me find a great air purifier last year.
Derek and Steve were both unbelievably friendly, knowledgeable and helpful in finding the parts I needed!!! Thank you both so much!!
After experiencing frustration with my current vacuum, I went to walmart to check out prices on machines. After a little research, I realized even the higher end vacuums at walmart were all not only made in china but are made so that when a part breaks it cant be replaced forcing you to buy a new one. this is how they keep their prices so low. I had heard bad reviews about the previous owner of this shop, but was relieved to meet Dan, the current shop keeper. Because he is the only one that works there, there is a quality customer service provided that you just cant find these days. I felt good knowing that my purchase would personally benefit a hard working employee rather than fund corrupt industries fueled by uneducated consumers. Support your local economy and buy american made!!
Got a free repair with my new vacuum. Gave me the new Miele for under retail too.