The staff is very friendly, they remember my order every time I come in. Wonder custom service
Just left there, on a Saturday at about noon. This place was pretty good in the past, but now theyre super slow. Went in for two bagels, ended up waiting 25 minutes. If youre going to be that slow, at least tell me up front, so I can walk out without wasting 25 minutes.
I like the bagels. But I felt a bit cheated. I pointed at the sign and said I wanted the bagels pack (13 bagels and cream cheese, price was $14, ish) I picked out the bagels, no one said a word. When I got to register was told you picked the gourmet ones, they are and extra 60 cents each (adding on over $8 dollars) I liked the flavors I picked. I paid it. I have not bought bagels from there in a very long time. But I wont be going back.
A for effort in a tough times...the staff on hand was spectacular. Most efficient kitchen Ive ever seen.
The staff is always friendly, calls me by my first name and always greets me with a smile! Also, the bacon jalapeño bagels are AMAZING!!
Good place to p/u lunch, & have a healthy lunch! Definitely beats the fast food places!
Order online curbside pick up. They never brought the food out so I went inside and first thing I see is the manager was letting his nose poke out from his mask.. next I stand waiting for 5-7mins as we are ignored and not greeted. Then I have to stop someone and ask where is my order for curbside pick up. He points at the table with a bag with a DOORDASH STICKER on it and says that is my order! I ordered curbside pick up through the Einstein’s mobile app. Why the hell was my food in a bag on a table with a DoorDash sticker? I asked him this and he said it’s on the table have a good day. I won’t be back to Einstein’s and I did let corporate know. Just a horrible experience not to mention the bagel sandwiches were soggy and we went to Dunkin’ Donuts afterwards. A waste of money and time. Literally went somewhere else.
Nova Lox on Everything bagel and a medium Mocha hot. Standard order, and always delicious!
I probably spent over two hundred dollars average per month here between getting something for myself or ordering with co-workers, easily. Today i went inside to get some coffees and bagels for me and a friend and was told to leave because i didnt have a mask on. Needless to say that was the last time i ever get anything from Einsteins bagels and will take my business elsewhere.
Friendly efficient staff. Good variety of bagels and hot and cold drinks.
Been there for the last 2 days customer service is great almost forgot my order talking to the young lady..thanks
Very fast service, super friendly staff, and really good food and coffee.
Yummy food and the staff is super helpful. I come back here a lot. Reccomend as a place to get great breakfast or lunch.
Friendliest staff around. I’ve come in every weekend for the past few years and everyone is always very nice. Food is good too
Very nice. There was a lady who was causing a scene and she involved me into, the employees were very apologetic about the women and super caring about it. Would go back
Best 🥯 in town . Love this place ❤ and never get enough !!! We will be back !!!
Great food, my favorite bagels of all the chains! This location doesnt disappoint, with the same good bagels and friendly staff as most locations.
Its a nice clean place where I got my breakfast egg and bacon sandwich with coffee and twice baked hash browns it was awesome.
Love those cinnamon raisin bagels
Friendliest place for a yummy breakfast/brunch. Every time I’ve been there costumer service has been outstanding. They smile and are helpful. Today, their machines stopped working suddenly and instead of canceling my order they proceeded to give it to me for free. I mean it can’t get any better 😊 Also don’t forget to sign up for rewards. I got a BOGO egg sandwich. Any egg sandwich! Thanks guys for all you do, don’t ever leave my neighborhood!
Amazing service we went in wanting a specialty bagel but they were all out they baked a fresh batch gave us an extra bagel for the wait and offered a free drink for the inconvenience. Very Clean. All the staff were very kind and professional. Delicious bagels and coffee. Great selection of sandwiches a nice variety much better than Starbucks. Will return whenever Im in the area!
Great breakfast food options but bagelritos were out both times I tried to get them.
Employees are really nice, managers are rude. Randomly closes without notice or communication and the app still charges you to send an order here when the location isnt open. Then its like a weird telephone game to get a refund and the store wont do anything to assist.
Casey is so nice and sweet. Fast and friendly service. I love it here
Excellent customer service and I will be back.
Service was fast, and the food was very well prepared. Covid-19 safety measures were observed.
Normally this location is great. In the time of covid not so much. They were allowing customers in the store to remove their masks to speak or drink coffee, and one of the employees didnt have their nose covered by their mask. They have also reinstated the self serve coffee, which mean communal coffee, creamers, and lid stacks
I love tge Lox and bagel
Great service great bagels and other terrific items
Bagels are nice. One employee have attitude and not being nice to her customer. Plus she’s wearing mask inappropriately. Zero star for that employee.
Super disorganized and usually a chaotic experience. Theyre not equipped to handle any level of morning rush, and just because you clicked curbside doesnt mean you arent still gonna have to go in and get it yourself, lol.
Great service bagels are alsome
Always good
This was my first time here. Probably would not go here again for breakfast. Their iced black coffee tasted like bacon and the egg sandwich I got I had requested no avocado due to an allergy, but when I got home and opened up the sandwich there was avocado on it. Look at the receipt and there was nothing stating no avocado on it. I’m super disappointed. Staff was friendly though.
No indoor seating. On a cold day the patio was the only option
They don’t serve walk up customers. I waited in line for 25 mins and they literally did not take a single order from any walk up customers. If you don’t order online, don’t even bother wasting your time.
The best coffee and even better staff :) Tyrome, Pam, and co are always a delight !
Jalapeno bagels are amazing. Bacon egg and cheese with extra bacon on a french toast bagel with butter is my favorite.
I’m impressed at how fast service is even when it’s busy.Food was fresh and good. Good service. Friendly staff.
Yummy bagels
Nova Lox. Nothing more!
Excellent bagels
DONT GO HERE!!!!!!!!!If there was a 0 stars I would give them that! The manager Pamela is horrible! Today marks my 3rd bad experience with them and I am done. The first time I waited for 7 minutes before anyone came to the register to take my order. I know that I had came to use the WiFi so I tried to be polite and patronize. The second time I had a coupon for $2 off a sandwich, Pamela did not know how to use the coupon and had to have 2 other people assist her for it to work and they did it instantly just by scanning the coupon. Needless to say something that couldve took 5 mins took 15 mins. Then today was the icing on the cake. It took 10 mins before anyone came to the register to assist me or even said hello. People were literally doing everything else! I asked to be signed up for the rewards program. Pamela told me ok. I had a bogo coupon for a sandwich. Again she doesnt know how to use the coupon so she is running back and forth asking people what to do. The transaction just to pay for the sandwich winded up taking 20 minutes. Then, I did not get any of my points because she failed to tell in order to get the points, I have to sign up for the program on my phone. Again, I asked to be signed up for the program this way the time to instruct me how to do so! Shoutout to the gentleman for the extra sandwich because he could overhear what was going on and knew she messing up and shoutout to the young lady who was trying to assist her that she yelled at and told her you worry about that I got this, like how rude when you really did need help. She never attempted to fix the problem, so I asked for the number for corporate and that is wearing I am heading next with this complaint. No manager should be that incompetent unprofessional and not capable of doing their job I actually feel bad for the workers. My corporation loves to go there for breakfast and after hearing my experience with the Berkley location not once but 3x they have vowed to no longer patronize this location.
Love Einstein! My wife and I get it all the time for breakfast. Theyre fast, delicious, and have never messed up my order - a surprisingly rare thing. Farmhouse Sandwich is the best!
Always a wonderful place for excellent sandwiches.
Tony the manager was extremely helpful.. great service. thanks again
Nice
Ive always loved Einstein Bagels... being one of my first jobs they have a special place in my heart. The people at this location are super friendly and if any mistakes or mess ups happen they are quick to fix it and make sure youre happy.
Good food. Great service. Going to this location is always a must for me whenever I am in the area. They do get really busy at times, but the staff stays on task and keeps orders moving. Great Einstein location!!!
Good food and good coffee
Staff was friendly and fast. This place is in a very busy part of Royal Oak. Parking lot was huge and the good was hot and fast. My only complaint and its not a complaint was that my coffee was way too hot.
Ive been a patron for 19 years, I love their Cobb sandwich and the option to choose fresh fruit amongst other items. The manager Tyrone is always a delight to chat with.
Food was great and staff was even better
Very nice ppl. Top service every time 👌
Customer Service is terrible!Waited and waited for only 2 bagels. Was behind a couple who took forever ordering. Finally someone took my order, but after I paid, the bagel I pointed out, was taken by the couple! Might sound petty, but so unorganized. No apologies from manager, no sorry about that, just handed me a bagel, and sent me on my way.BTW, When I got there the couple was ordering, when I left still ordering.
Very friendly staff. I come here for business appointments or to work in a mostly quiet atmosphere. Tables are a little small to have a laptop on but they do have one larger table that seats a few people if you can get a spot there. Convenient parking and location. Free wifi that always works and is not slow which is important!
I was welcomed upon entering. The employee brought me on a tour of the menu (his words, not mine), as this was 5he first time visiting.I strongly recommend this bagel shop!
My friends from Toronto loved the bagel.. keep up the good work
On Monday December 2nd I was having a no good, terrible kind of day. It was late morning /early afternoon and I was getting hungry and irritable. So I decided to make a quick stop at the Einstein Bagels on Woodward Ave in Royal Oak for a quick bite to eat. Well.. My no good, terrible kind of day followed me inside and right up to the counter where it continued to wreck havoc in my life! But.. Every single employee that was behind that counter that day came to my rescue and helped me set some things right and I ended up walking out the door with a delicious bagel and a renewed sense in humanity. To everyone that helped me that day, Thank you for going above and beyond to help a stranger out.. Sincerely--The short blond woman that ordered an everything bagel with veggie cream cheese. :)
Nice place... Good lighting...chaotic behind the counter. Had the Spinach Floren- tine Bagel which was good, but should have had them warm it up ! My mistake, but they could have offered ! Anyways, all n all a 7 out of 10... I would go back... parking in back seemed like enough.
Staff us friendly, courteous, and fast service.
They are disappointing once again. Coffee is very weak and many off the staff are DOWNRIGHT RUDE. I have clearly cut back on going there as I dont go out to breakfast to be insulated. Would recommended...not going based on my last few experiences
I mean its Einstien bagels.. Need I say more? 2 thumbs up.. Try the Nova Lox made with the Spinach Florentine bagel lightly toasted... Youll thank me later.
Einstein used to be good, now it’s basically a Dunkin’ Donuts. Don’t expect good bagels here. Had a breakfast sandwich, just barely worth eating
Excellent service food and caribou coffee
Oh my goodness!!!I hadnt been HERE in a long while... the bagels are amazing!!!I had a frozen blended drink, it was SUPER sweet, Ill remember to NOT have it as sweet, the next time.The texture was perfect though.👌🏾👌🏾👌🏾👌🏾
Roomy parking lotCourteous counter serviceSelf serve coffee
I had a bagel with cream cheese and there wasnt much cream cheese on it.
Used to be great; removing the French toast bagel changed that
The customer service was not up to my expectations. The staff seemed bothered by having to service my guest and self. I did not expect the unpleasantness.
Great product ⭐⭐⭐⭐⭐‼biggie
Definitely delicious bagels and many side sandwiches and tasty treats and drinks.
The service is absolute trash but the food is decent
Not actually created by brothers named Einstein, fake history created by corporate America.
I really love this place. Bagels are always fresh and delicious. I love the wide variety to choose from. Plain to jalapeno bagels. I enjoy getting ham and swiss bagel sandwiches from here too.
I usually come in daily but the last time I was in it was awful customer service. There wasn’t a line when I arrived with my 2 year old so I quickly ordered two toasted bagels and waited. The line quickly grew after and as I tried to contain my cranky two year old I noticed everyone after me getting their orders. I asked three times when I’d received my order with a screaming toddler in my arms. I ended up having to walk out in tears (without my order) after 20 minutes because I couldn’t stand there any longer with a screaming toddler in my arms It was just an absolutely dreadful experience.
Great breakfast treat
Could have been a bit more organized as far as the service I mean
Stopped going here, they were usually out of a couple Bagel varieties I wanted, no matter when I went there !!
A little pricey but the food is good
Had way too many problems with this place. If there are more than 2 customers in the store, expect to wait to take your order, wait for your food (5-10 minutes regularly) and then the order to be wrong.Food and coffee is good.Unfortunately I will not be patronizing this place any longer.
Very friendly workers.
Employees were loud, rude and unprofessional. File a complaint against store for conduct.
Friendly staff. I love the raisin bagels with the honey almond schmear or the pretzel bagel with regular cream cheese.
Smart place to grab some quick eats.
Friendly service and decent quality, but could have been cleaner. I also ripped my pant leg on a sharp corner by the door on the way out.
How do you run a bagel store and be out of bagels? Its Saturday morning so I imagine it was busy but the case it almost empty. Three of the five bagels I wanted werent ready.
These unique great tasting bagels you will find no where else
Good coffee and bagels.
For this being my first time visiting, food was fresh, store was clean, customer line was consistent, and Staff was friendly. 5 star for my first time.
I was really craving a caribou cooler to start off the day but when i got my order my cup was 90% foam and 10% liquid. Biggest waste of 5.29$ in my life. This really started off my morning just terribly. Once i left i got into a car accident and my aunt died in the passenger seat as we turned onto woodward. But at least my toasted bagel was wonderful. Really made me forget about the death that occurred that day.
Got two bagels and a smoothie. They came out great but guy at the register didn’t remember what I ordered and neither did I (boyfriend called in the order) so he upcharged me for a sandwich which I thought was unneeded. Also their everything bagels are too salty.