Please update your Google hours...I wouldnt have come all the way here if I knew you closes 3 hours earlier than you advertise

Seems like staffs here don’t like other human beings.But it’s still a helpful location for me since I only do returning and printing here.Minimum contact with the staffs here will make your life easier.

Horrible customer service! Brought in a prepaid printed label… just needed an overnight envelope and ship. After a lot of eye rolling and grunts… I as given an envelope… then when her scanner didn’t work… she says just go somewhere else. Really?? How about input the tracking numbers…. I’ve seen bad customer service… but this was a whole different level! Stay away from this place!!

Beyond terrible customer service. Just absolutely stunning how bad they are; I understand that this is a hard job but the staff was actively ignoring me and sighed at my simple request to print color copies from their better printer behind the counter.

Has a rude employee who will leave the phone ringing and then not help you at all.

Great, friendly staff and quick service! This is the place to ship packages in Berkeley!

Extremely rude. Condescending employees.

Very horrible customer service. Always a long line. I waited for 20 minutes just to have someone scan my code for a return. I had to beg her to just scan the thing like three times and she could barely log into the computer. The only person working was in training and had no idea what she was doing. Her manager was on break and he wouldnt come help even though there was a huge line and the girl was in training and literally had no idea what she was doing. Do not go here. I received a receipt for 1 item even though I dropped of like 10 items. Very unprofessional and poor work ethic.

They do not always pick up packages here! The employees are arrogant and not customer focused but quick to point out mistakes. Unreliable, full of mistakes, low quality work. You have been warned.

Sad and embarrassed to say that I was quoted $9.00 to ship a small item and somehow ended up paying $20.50 without realizing it until I checked my credit card statement today. I was sure the sales person mentioned $9.00 twice, but I guess she hit the wrong button at the end.

Just went there and, after all these 1 stars, I was expecting a horrible experience. Instead the lady behind the counter was friendly and helpful. Could all these bad reviews be a case of you get what you give?

Attentive and helpful service

I practically use this location everyday. My work requires me to ship documents on a daily basis. The staff here are very helpful. The equipment is always in working condition.

Yikes. This place is a last resort, but only if you absolutely need it.Getting help from an employee feels like pulling teeth. If youre actually looking for help, advice, or expertise, dont expect to find it here.

I like to support small local businesses like the one-man shop on Domingo across from the tennis club. But if I need a large or important copying, faxing, or shipping job done, I drive a little farther to the Fedex on College near Alcatraz. They have helpful staff, well maintained equipment, and better prices.

Worst customer service.I asked for help with the copy machine and she didn’t help me. I stayed in the line to have her make a copy of my documents but she went with other customer. Not helpful at all.

Horrible experience. The guy who I believe is the manager did not work with FedEx support to help me with my package and some issues I was having with delivery. Instead, he allowed the package to be loaded on a truck to return to Georgia. Meanwhile, I am waiting home all day to receive the package. I get a call about 1pm today that the package is heading back to Georgia. He didnt even care about giving me a courtesy call that he was going to ruin my day and the chance of receiving my package. Good luck to this office in future business dealings, they are going to need it.

After reading Yelp reviews I didnt even try the FedEx centers near Lake Merritt. This one has good reviews, so Im choosing it as my new packing center. On my first visit, they didnt have the exact box needed for my packing job so they took a large box and cut it down. Packed it very well, but a little too large a box equals more expensive shipping. I will continue to go here for my packing needs.

Wonderful service, Ill definitely come back here for anything I need to ship in the future.

This place has problems. Young woman working was rude and unhelpful literally from the first question I asked. She should find a job where she doesnt have to interact with people. Slow, rude and overall terrible customer service.

The lady working was practically whispering, completely unhelpful and unfriendly.

Employees fighting with customers, and each other? Ill pass. I witnessed some pretty horrendous customer service behavior that makes me unwilling to come back.

Good service. Helpful staff.

Please update your hours with the time you are open. I tried to come here Friday morning, and the store was closed all morning.

They always take care of me

Had passport photos taken. $16.43. Clerk couldnt take a $50 bill. Wouldnt take my $14.24 which is all I had in smaller bills . Left without pics and they threw away the pics. Really ??! A huge chain corporation cant take a $50 dollar bill??

Told i could not ship anything if it was not in a cardboard box..it was well sealed and wrapped in shipping paper . 4x wrapped like an art project .they suck .

FedEx doesnt do same day shipping....off to UPS I go

I print all my stuff here. Friendly staff and theres hardly ever a wait.

Friendly, fast, helpful

Kind of horrible

No parking