I have rarely found a retail shop to be so rude or incompetent, including Sue Johnson herself. My husband and I commissioned two shades to be made for two lamps we would buy from the shop, and spent hours choosing elements from various shades on their website to put on our shades. Carmen was our contact. She repeatedly didn’t get back to us when promised, and when once she was going to email us within a day with our deposit invoice and a photo of a recommended leaf for our shades, she didn’t get back to us for weeks despite reminders from me. I then emailed Sue, but she also didn’t respond for a number of days. We finally decided we didn’t have the confidence we needed to go forward, and nicely told Sue that. We had put many hours into the project, and they had put in very few. Two months later I emailed Sue to ask if she was still willing to make the shades. After a week she didn’t respond to my email or a call, so I emailed again asking her to please respond. She rudely said that she wouldn’t make any shades for us but would sell a lamp with a pre-made shade. Our purchase would’ve been about $1,500, but clearly she thought nothing of rudely brushing us off just because I had told her, “If something happens that precludes a promised response, which I was told to expect the day Carmen finally returned my call, then a simple email or call that says, ‘X happened and I will get back to you in Y days’ is simple courtesy.” No business should treat a customer like that, and very few have ever acted so badly to us.

I brought a lamp in with a concept for the shade. They CRUSHED it.

Sue is the best, she lights up the room! If you need a unique piece this is the right place to go! Ty so much!

If you like Art and excellent service, make this lamp shop your destination for creative inspiration.

Youre going to love this shop and convince yourself to buy one of Sues many beautiful creations.And if youre broke, just go take a look at these one of a kind lamps and handmade shades.

Sue Johnson, her staff AND her shop is MAGICAL !!!The first lamp that I purchased changed the room for the better.Now 10 lamps later, I cant think of changing a room w/o thinking of this special place. Excellent Service & Attention to Detail, they work with youuntil you are satisfied.

Amazing high-end selection of arts & crafts special lamps and fixtures. I came to have a specialty fixture rewired and the repair person had it completed within 4 days! Exceptional service

Awesomely great fantastic store. You can have a handmade lampshade made for you custom for not much more than a mass market shade stamped out by the thousands in some distant factory.

Beautiful shop. Great customer service.

Charming shop, old school service. Website gives good preview of stock

Best place for custom lamps and shades - going strong for 47 years!

Many very artistically made lamps and lamp shades. Very knowledgeable helpful staff.

Lauren was extremely helpful when I came in to return the ceiling light cover I had tried at home. I almost left empty handed but she made sure to listen to me explain the room that I was trying to light and found something that I had overlooked!

Lonesome Pine arrived today & is beyond our expectations. A beautiful piece of art that is a perfect fit in our 106 year old house.

Best lamps, all unique and special, designed by Sue herself.

Beautiful lamps and shades