I purchased a $128 Coyuchi cloud brushed organic fitted sheet and it arrived with an area of several tears. It is totally unusable. I bought it as a gift and didnt open the sheet for over a month. When I realized the issue I was already outside of their 30 day return policy. I just emailed Earthshake but dont expect a replacement since it has been longer than 30 days but will update this review if they replace the product. Otherwise I unfortunately wont ever buy from them again and cant recommend their products.*Since seeing the response from Earthshake I have emailed Coyuchi directly to follow up with a direct return.Update- Coyuchi wont honor their 365 day return policy if product is purchased through a 3rd party retailer. I emailed this to Earthsake asking to return the sheet to them to see if they could return it to Coyuchi on my behalf as was offered in their email but havent heard back a week later. Earthsake should at least honor the return policy of the brands they sell, and also not sell product from vendors that ship damaged/unusable product. First dont buy Coyuchi product, but if you must then dont buy it from Earthsake.

Purchased an air purifier from Earthsake because of the wild fires, smoke, and ash in San Francisco. The customer service was excellent, the price was fair, and when I said I had no place for it to be delivered they graciously worked out details for me to go pick it up at the business warehouse.The Bliss mattress I purchased from them 7 years ago still provides night after night of comfortable sleep.I have, and will continue to highly recommend this store to family and friends.

Great place for organic cotton and wool bedding and pillows. Their bathrobes also rock!

A local farmers market for mattresses? pillows? comforters? sheets and stuff? Yep! My Earthsake mattress is the best mattress ever and I added one of their toppers and a comforter for my farm fresh cozy comfort. Its seriously the best sleeping Ive ever had, n I like my zzzzs.

Just called to confirm purchase I have in online shopping cart and to inquire about an offer on their website free delivery for purchase over 250 (excluding furniture). Sales rep first lied (it says excluding mattresses - which it does not) and then went on a tirade if i only call to complain about the website i should call some 1800 number and then hang up on me.....needless to say my 1000+ dollars will be spend somewhere else. Safe yourself from the attitude! If owner reads these I am happy to provide exact times of call/screenshot of website to teach your staff.

I bought a combination mattress 4-5 years ago: 3-3 layers of latex. Cost about $2000. Firm on the bottom, medium in the middle, soft on top, which was the same combination as the sample bed in the store. When trying it out at the store, it seemed comfortable. At home though, it was too hard. So I exchanged the bottom firm for a medium at an additional cost of $200. Even then, I woke up with a stiff back and low back pain. At 200 per exchange, I was maxed out on costs.The only thing that helped was to purchase an egg crate topper. I wont buy another pure latex bed again. I did love that it was non-toxic.

I purchased organic slippers that upon arrival wouldnt stay on my feet. I contacted Earthsake regarding the return and was told that they didnt refund shipping charges. I asked her to double check because I had never heard of a company charging the buyer for shipping costs both ways on a return. I was then told that they WOULD refund the original shipping charge of $7.99 but I would have to pay shipping to return it so I did just that. I later received a refund of $22 which only covered the amount I paid for the slipper and NOT the shipping. So here I sit with no slippers and I am out $16 for shipping both on the return and delivery and I was lied to by this company. If I had known that I would have to pay shipping both ways I would have sold them myself. This company needs to remember that it isnt just snooty, rich people in need of organic items but many, many poor and sick individuals with illness that insurance doesnt cover. Shame on Earthsake! Their behavior in this matter and shipping policy is anything but a service to anyone but themselves. O Stars

Wow! As a returning in satisfied customer, I would think the sales person would be empathetic or at least hear me out why my purchase is not working and help me solve the problem! Instead, the sales person was not friendly- disrespectful- and down right rude!!!!!!!! I purchased a very expensive mattress and not so expensive bed frame and was assured the combo would work- and it didnt. And the sales persons response was unacceptable. Really upset I spent a lot of money in this place- still haveing horrible back issues because the bed I purchased is adding to my problem instead of helping and the sales people act like this! Wont shop here again!

The best mattress I have ever owned and the best experience shopping for it. Thank you Earthsake.

Absolutely horrific service. My package was not delivered, lost and they refused to respond regarding my concerns.

Stopped in and found the perfect gift for mothers day. Chatted with the friendly staff while they wrapped the gift.