I love Aesop products, but have never received such unwelcoming treatment in any store as I did today in Berkeley. As someone who also works in customer service in an intimate setting, I was really disappointed and a little astounded by such a rude associate. I never pressure my customers or make them feel they’re wasting my time and I always treat them with compassion; this is a difficult time for all of us. COVID-based rules are in place to protect us, and while I understand how difficult it can be to show up to work in these conditions, making a guest feel completely uncomfortable, unwelcome and like their very presence is an absolute inconvenience was so startling and upsetting I feel very unlikely to ever buy Aesop products in the future. No compassion was at all involved, and instead I felt very pressured to leave as soon as possible and generally had an awful experience, however brief. Please stress the importance of positive and kind customer service to your store representatives because they are the ambassadors of your brand and their attitude is reflective of your company. I hope next time I’m brave enough to approach Aesop, I’ll be met with a much warmer reception. Stay healthy, and be in peace.

The Hand washing is an experience worth having

Closed until 10/31/19

It is a nice place it is recommended