Best place ever. A couple hours ago my two week old Tesla had an incident with a pole while leaving the rock gym. It’s been a summer of car drama (&trauma) so I was freaked. Bill put me totally at ease & I drove right over, he’s genuinely a good person. Juan did magic on the scratches in practically no time (& didn’t make fun of me when in astonishment I immediately put my fingers in the wet paint). From incident to this review has only been a couple of hours. I’m amazed & incredibly grateful. But it’s not the speed that was most impressive, it’s that they are incredibly good & honest people who couldn’t have been nicer— I’m loyal for life (but hope I don’t have any incidents that cause me to return, however if I do I know I’ll be in good hands).

To put it simply, they suck. They charged for a service they did not complete and were unpleasant to do business with. Not worth the hassle what-so-ever!

Justin and the rest of the team at Berkeley Auto Body were incredibly helpful and went above and beyond to get my car repaired quickly. They even cleaned and polished my headlights after replacing the bumper, which was a nice touch.

BAB repaired my Audi A5 after nasty sideswipe. Justin handled everything for me with the insurance agency and the rental facility. The experience was basically seamless.

If your wife drives a Bentley, you look for a shop that will meet your wifes demands for perfection. Of course, I was quite nervous. In advance, I enquired about their experience with the paint that Bentley used and would they be able to match the unique and beautiful Magnolia paint? The Bentley is a hand made car and my wife wanted it to be a show piece. There were places that had rusted under the paint on the sun roof and around the trunk lock. I had been told that to fight the rust, the old paint had to be removed and the metal sandblasted prior to repainting. I was assured that they would take great care to honor the car and do the job right. I was even sent pictures of the sandblasted panels. When I got the car back, and before I let my wife inspect it, I carefully checked it out. It sure seemed perfect to me. Next, what would the wife say? Well, I put it in the sun and let her look it over. There was absolutely nothing that she could say but WOW, it looks GREAT Thank you to all of the guys that made it perfect. Happy wife....

🚫💸 Unless you enjoy feeling robbed of your money and paying for people to not do their jobs properly, do not use this business to repair a thing. They have no idea what they are doing.

I had a very good experience with them last year when my Catalytic Converter was stolen twice. This was the third attempt to my catalytic converter (failed, but they cut/mangled the exhaust pipe). I called and spoke with Casey and I emailed the the pictures I took. Within 10 minutes Casey called back and let me know what him and his senior estimator, Justin, thought. I took the car in on Monday morning and it was done by Tuesday 5pm. Exhaust pipe repaired and catalytic converter anti-theft protection plate installed, everything for a very reasonable price.Justin and Casey are very competent and have very friendly personalities.Nice doing business with Berkeley Auto Body!

Incompetent and careless. They did not follow through or complete the job they were paid for. They are dishonest, untrustworthy, and entirely unreliable. Highly recommend you go elsewhere and save yourself the headache.

These guys are incredible! They went above and beyond when it came to repairing my car. Justin was extremely helpful and knowledgeable. I felt like I could trust them, which you dont always feel when you go to an auto body shop. I will definitely be bringing my car here in the future.

I got into a minor accident and had Triple AAA tow me to the nearest in network shop, which was this place. The guy quoted me $3,000 before even looking at my car, and over $5,000 after I asked him to actually take a look at it. He told me my frame was damaged. This smelled like bs so I told him I was going to decline and tow my car home, at which point he asked my car’s (low) mileage and became VERY eager to buy it off me. Took my car to a spot a few friends recommended and it ended up costing under $1,000 to fix with absolutely no mention of the frame. This is a bs scam garbage shop, don’t go here!

Did not did what they said they supposed replacement the bumper still use the same bumper we have

This joint is a true body shop! I appreciate and respect the staff there because theyre dependable when it comes to repairs and genuinely honest with their estimates and quotes. I didnt have to deal with dodgy repairs or have someone try and gouge me with the bill. Today I paid $100 to repair a dent in my front bumper and $500 for a through paint job!!!

This was recommended to me by AAA. They did a fantastic job to repair my rear bumper. I initially thought the bumper had to be replaced, which would result in a higher insurance premium for next year, but the folks here suggested they could just repair my old bumper, which they restored to perfection and delivered earlier than the scheduled due date.

Great team working there. Everyone from the owners to the detail guy works hard to make sure their customers are taken care of properly.

My car was brought to Berkeley Auto Body after being damaged in a hit and run. They were very fast to assess, professional and friendly. I would absolutely recommend them.

I had an accident which my auto insurance wouldn’t cover. I was referred to Berkeley auto via the Dealer who I take my car to for routine maintenance. Obviously the dealer was charging a substantially higher cost than an independent shop. I gave a few local East bay shops a call, all with very high estimates, eventually I called Berkeley Autobody. THESE GUYS ROCK. Best service in the car Industry I have ever received.1) very timely and worked with my difficult schedule (I work 3rd shift)2) Picked up my car from Concord and dropped off at my house the very next day at no extra charge!3) offered a substantial cash discount4) very clean work, easy to contact throughout the entire process. Seriously great shop and great people.Highly recommend this shop if your looking for a reasonable coast and great service while supporting local business !

Super helpful, good problem-solving, fast service. Nice guys

I came in on a rainy afternoon for an estimate to get the liner of our Prius either reattached or replaced. Not only did they take care of it in less than 10 minutes from when I walked in the door, they said it wasnt worth charging money for. Both folks I talked with were friendly, kind, and helpful. A+++! If we need any body work done in the future I know where Ill go, and where Ill recommend to friends.

Waste of money and time

Great family run business! They took care of me and my car and threw in a bunch of extra goods (headlights and even painted my rims) at no extra charge. They did an amazing job with my repair and my car looks amazing! Definitely recommend them!

Too bad its not possible to give a zero rating, because this shop destroyed my car. I never got it back.Berkeley Auto Body is by far the very worst body shop I have ever dealt with in my decades of car ownership. We drove our car (a Toyota Prius) to their shop after a minor accident (left front fender, bumper, headlight), expecting it back within a week or so. They successfully repaired the damage, and then, through their own negligence and incompetence, accidentally DESTROYED THE CAR.After an investigation by our auto insurer and their liability insurer, over a period of several weeks, the car was declared a total loss. Their insurance paid us the nominal value of the car, taking into account the make, model, age and condition. What we received was less than a third of the value of the new car we bought as a replacement.What exactly did Berkeley Auto Body do to the car?The car had been in their shop for over a week and during much of the work they had left the doors open with the dome light on, which drained the battery. So after they completed the accident repair, they had to jump start the battery. However, the car was a hybrid and the mechanic working on it either did not know or had forgotten that jump starting a Prius isnt exactly the same as working on a car with just a gas engine. He apparently connected the jumper cables the wrong way and BLEW OUT THE CARS ENTIRE ELECTRICAL SYSTEM. We never saw the car again after this.However, at the time this happened, nobody else in the shop seemed to understand what the problem was. So they had the car towed first to one dealer than to a second one, which finally diagnosed the issue and declared the car to be irreparable. The body shops liability insurer took possession of the car, had it towed to a dismantling yard far from our home, and gave us a take it or leave it compensation figure which we had no choice but to accept.I give the shop credit for repairing the accident damage and for finally admitting their mistake. But we live in what might be the most Prius-populated region of the country and I find it incredible that their mechanics couldnt do a simple jump start without destroying the car, putting us through weeks of inconvenience and uncertainty, and leaving us with a payment that was a fraction of the cost of buying an equivalent new car.My recommendation is that nobody should ever use this body shop. Ive never seen such incompetence, will never recommend them to anyone else, and will certainly never take any car I own to them for repair. If your car needs body work, avoid this shop at all cost and find another one.

Outstanding job and solid value. Kai was particularly helpful and kept me informed throughout the repair process.Two thumbs up and thanks!

The technician kept taking off his mask to talk, and wasn’t wearing it properly in the first place. They didn’t listen to me and wouldn’t give me the quote for the repair I actually asked for.

Great place to have your car fixed

I am an unlucky driver. I have been to Berkeley Auto Body for repairs for no less than 5 incidents, one of them major. In that time the entire car has been repainted.Additionally, I am a very picky customer. I will bust out a ruler to check gaps, and I will look from all kinds of angles to make sure the color is perfect. Berkeley Auto Body has made me happy time and again. Their lifetime warranty is fantastic, and the one time I had to come back, they took care of things quickly and professionally, never questioning my complaint.Highly recommend.

This is the only place that does anybody work for my business German Auto Sport and has for the past decade because of the attention to detail. ll of my clients cars as well as my personal BMWs all get painted here for the fact that the quality is far superior to anyone hands down!

I had my Prius hit and run while parked in front of my house. My insurance company highly recommended this shop, and I was not disappointed! The work looks great.

I was referred here by my insurance company with damage to the drivers side door. At first they were super helpful, fit me in for an estimate on Christmas Eve and said theyd call me in a week. Then dead silence, I called them twice a week for a month trying to make an appointment and they blew me off every time. I tried asking to speak to a supervisor, calling at different times of day, but each time they seemed unsure of my case (literally asked me to describe what the guy who did my estimate looked like) and said someone would call me back. Eventually I just went to a different shop because it became clear that Berkeley Auto Body didnt want my business.

The service was outstanding. I came in on one day and spoke with an agent who informed me that based upon the damage to my vehicle, I would be looking at a 2-3 day window. I bought the vehicle in on a Wednesday before 11am and picked up on Friday by 4pm. The price didnt fluctuate like with other repair facilities. I paid exactly as quoted. Even arranged for my rental car. Overall would recommend. Thanks!

The team Berkeley Auto Body are top notch. It is hard to find a mechanic shop that you trust and are honest.

Most honest Autobody shop Ive ever been to. No doubt this is where Ill always go for help.

* manager was rude* you painted bumper in snow-white color but car has milk-white...* standard for painting the rear bumper is 4 hours. What did you do 6 days?* I rented another car, but the insurance company paid only part of the expenses.

This is revised from one star after the shop went above and beyond to correct all the mistakes they made the first time around. Normally I wouldnt give 4 stars after such a bad first experience, but not only did they correct everything to perfection, they did it without any hesitation or argument and did nearly $1000 worth of work repairing something that was my fault, not theirs, for free. Heres my original review: I had very minor body work and paint done to a quarter panel and front and rear bumper covers. I was told it would be less than a week. It took two, and communication regarding the delays was poor. Theyd broken chrome-looking plastic inserts in the rear bumper cover when they were reinstalling them. Id planned a small road trip and, long story short, if I hadnt called the dealer from which the parts had been ordered, my trip would have been really screwed up. When I finally picked my car up theyd broken the tips off of the similar, chrome-looking plastic inserts in the front bumper covers, scratched the quarter panel theyd repaired and painted, scratched one of the exterior pillar covers, improperly re-installed the interior pillar cover, leaving off one of the clips, soiled the headliner in an attempt to fix that, neglected to reconnect the front marker lights and had somehow managed to reset the entire navigation and entertainment systems, despite claiming they never disconnected the battery. This was all a couple of weeks before Christmas, so I didnt have time to take it in, but the couple of times Id called about it my messages werent returned. After the holidays I called to again ask about having everything taken care of, but the person Id been dealing with was no longer working there. The person who answered the phone seemed sincerely concerned about the issues Id had and assured me all would be taken care of. He asked me to send him an email outlining the issues, to which he never responded. Since then Ive tried 3 times to have them look at everything so the correct parts could be ordered. Id thought theyd already been ordered, and its not as if theres any confusion about what need to be ordered, but I thought that maybe the new guy needed to see it. The first time they said the new guy wasnt there, but he had received my email and was aware of the problems. The 2nd they were too busy and the 3rd time I just showed up 45 minutes before closing and the only person there was an office person who said he wasnt qualified to look at it and explained how those who were started work early, so if I wanted them to look at it Id need to arrive earlier - because I have nothing better to do than work around their schedule so they can fix their mistakes. Again, Im willing to modify this review depending on how this is handled going forward, but at this point Im ready to file a complaint with AAA, which recommended them, and the California Dept of Consumer Affairs. I hope theyre willing to send someone to me to look at the damage they did, and make it extremely easy for me to bring my car in to remedy their mistakes.

There were few hiccups... More than there should be. But car ultimately is fine.

I have been bringing my everyday vehicle and vehicles from my classic car collection to Kohler Auto Body for many years. I have found the service and work quality to be excellent. For a car guy to trust a shop with his toys, it takes repeated examples that the shop owners and workers care about your cars. I have always found that to be the case at Kohler. The repair work, paint prep, and paint work is top quality. They stand by their work and correct anything that needs another tweak. More than that, if they spot something else that isnt right on your car they always point it out, or take care of it during that same visit. Whether you talk to Kurt, Jerry, Rigo, Kurt Jr. or anyone Ive met at the shop, you get courteous, friendly, professional help. It is a body shop that combines the best of old school and new school techniques.

Worst service and rude customer support. I made a mistake by going to this place to fix my cars front bumper. I would never go to this place again. Guys, beware of berkeley auto body inc. I wonder how these guys stay in business all these years even after the worst service they ate providing.

They missed fixing my door on driver side which was scratched during the accident, I went there a couple of years ago as well to get back bumper and side panel fixed every since my trunk looks like it is open, it was never line up correctly.

Good expensive though

If I have to trust my car to someone, it is to these people, communication, customer service and excellent quality of work. It was always stressful to go to a bodyshop in my experience, but they made everything easy even by rental car I had to worry because they took care of everything, thank you very much Berkeley Auto Body !!If I have to trust my car to someone, it is to these people, communication, customer service and excellent quality of work. It is always stressful to go to a workshop in my experience, but they made everything easy even by rental car I had to worry because they took care of everything, thank you very much Berkeley Auto Body !!