All I wanted was a small car that would help make short commutes a little easier guys. And, well, naturally, a little honesty.I figured a smart car would be a cheap and decent change of pace.They think its funny to put your life in danger. To not give you the legal documentation required to drive an automobile in the state of Kentucky. To sell you a [expletive] vehicle that would chance your very survival upon exit of the lot.You guys were wrong for what you sold to me and what youre selling these people. Watch the World burn post-pandemic, and laugh as you get richer at the expense of the poor.You all have cost me my home, my finances, and the sliver of peace of mind I had when I embarked on that 1h 30m drive to your place of business.Highlighted Issues:- Never given a license plate or registration (4 months of contact and Oh well send you a new one! [3 times]- Lack of empathy for people struggling to make ends meet- A smile coupled with the obvious sense of Give me your money and take this [expletive] vehicle so I can fill my bank accountMajor Issues:- No brakes on vehicle (after formally asking about them specifically)- Torn and tattered seats- Broken turn signals- No oil and other missing/empty fluids- Hood of car wont stay attached- Tires unchecked, cheap and weak, one gave out mid-commute [completely burst, as if a sword was taken to it in anger]Minor Issues:- Faulted CD player (discs grind and spit back out or get stuck in player, interfering with other radio functions) [Told to just deal with it when asking about it]- Heater generates loud buzzing sound when warming up vehicleAll this could be ignored if I didnt shell out $800 to fix brakes and poor tires, but the icing came when the vehicle completely, COMPLETELY failed nearly a month ago. I contacted you to get something done as far as help with what may have been the issue, was there something wrong I wasnt filled in on, but was given Let me call you back. as an answer to never have had a return call.Im paying for a 1,550 lb paperweight and have been told that if I dont, Ill face legal action for a carThatDoesntEvenStart.I will not let this go. Please, take heed.To everyone else, mind your credit, probe for answers, and most importantly, dont accept something that someone is trying to quickly pawn off onto you for a quick buck. Too many people are willing to do that now, and no one should have to deal with a [expletive] businesss lack of human empathy.Good [expletive] day.
I bought a 2008 Toyota Tundra from Brilliant. Best experience for buying a vehicle. They are great people to deal with. Thank you Soso for working with me.
Beware. My son bought a 05 Ford 250 Superduty truck from this place in 2020. The first day he pulled it off of the lot and parked it, the truck would not start back. My son called the owner of the business to let him know the truck was having issues. The owner gave my son 500 dollars and sent him on his way. The owner did not send the truck for diagnostics or to a licensed diesel mechanic to have the truck looked at. From that day the truck sat and was not drivable until 1 month ago and $15,000 dollars worth of parts and labor. My son financed the truck and the payment was almost 400 dollars a month plus full coverage insurance that had to be payed because Kentucky law requires it whether the truck runs or not. I would not recommend anyone buy a truck or car from this establishment.
Sold my 18 year old son a Chevy Hybrid truck. It ran just long enough to get off the lot and them to get their money. We have had it in the shop 5 times at a cost of about $500.00 each time. I should have researched hybrids better and what happens when one little thing goes wrong even a o2 sensor the truck is useless. The fact remains that we were told the mechanic had been through it and it was In good shape. Now my son is paying for a truck he can’t drive. Stay away from hybrids and stay away from this lot. Nice when your dealing with them but they just want the money they don’t care about people.
Bought a good truck from brilliant auto sale. Friendly and kind people thanks for the help. Recommend them to everyone
The process of buying our truck was so easy! I would recommend this dealership to anyone looking for their next vehicle. Soso and Leanna were great to work with!!
Great Place and very honest.They took extra good care of me on the price and Im very pleased.Highly recommen
One of the best dealers I have ever talked with they works Amazingly hard on getting me in a amazing truck. Cant be more happy. I recommend them to everyone
I am very happy with my jeep and my deal. Thank you Brilliant Auto Sales for doing so much for me.
Very nice when selling you the vehicle but they fix the vehicles enough to where they are good for the first week and then everything goes wrong. Was lied to about my mileage (got proof) so i dont even know proper mileage on my vehicle. Dont purchase anything from here, you’ll be wasting your time and money.
10/10 recommend great ppl very patient and have great vehicles
I absolutely love the service and they make you feel important instead of “just another customer.” Definitely worth looking into for your next car needs and they are willing to help even if your credit score isn’t good
Great prices, vehicles were in great shape, he worked with me on getting me financed All around great place definitely buy again.
Great guy and lady running great place to buy a car got me in nice truck immediately. Came all the way from louisville
Very nice place I buy my truck very nice and clean truck 5.9 dessl I love it 😀I recommend anyone who need truck go there 😀
I would suggest everyone come down to brilliant auto sales in berea Kentucky they guy that is over the place is really good he will help anybody to get them in a vehicle and he is a very respectful guy I bought my car from him and it’s very nice and clean I wouldn’t go anywhere else but here thank you for the help and getting me in my car
I love working with them. They did everything they could to help me get the truck!
Great place to buy a car SOSO is a good man and a man of his word!! Any issues you have he will fix! He fixed my engine in my challenger!!
Great place to buy!!! Wonderful people to work with.
Great truck. Runs and looks fantastic. I drove it all morning in a test drive and feel I love with it and took it home with me. Love the ppl and the owner was so nice and help all the way. If i have more in five star i will give them 100 🌟
Another great deal I bought a 97 jeep Wrangler great guy to deal with tks again brilliant auto sales
They were both awesome, so welcoming & so patient with everything! Highly recommend!
Friendly people,fast service easy financing. Would recomend to anyone
This is the place to get your next car they are very friendly and have great cars for great prices the best place to go I love my new car
Bought a 2008 bmw 535 I hood doing business with them
Absolutely fantastic people to work with! Just bought a car from them today and it’s running great. Would highly recommend.
I just bought a Ford Escape and I could not ask for a better used vehicle. Not only was the car amazing, the customer service was 100%. I recommend everyone to shop for a car at Brilliant Auto Sales.
I just got a wonderful jeep from Brilliant Auto. I have always wanted a jeep. Im so very pleased with the service and help I recieved from Brilliant Auto.
Excellent place to bay your next Vehicle friendly and really helpful and amazing to work with would definitely recommend this place
Go buy a truck best car lot I’ve been to great service.
Great ppl Soso is so kool, he went out of his way to see my daughter got the car she wanted .
The truck was not like it was pictured. in the pics it had step boards to get in and they were gone, the windshield was cracked . The pictures showed awesome interior no stains and when I got their the seats were stained alot . Truck was no were near what the pictures had showed it to be. Wont go back .
If I could do zero I would. I understand that a as is car is not a guarantee, but what I got from them had a busted radiator 2 days later and then they kept it for over a week fixing it. When the radiator started having problems again I asked what dealership they took it to, since thats what they told me they did, and they would never name anyone. My calls started going unanswered and I was flat out lied to. Best advice I can give is find somewhere else... if thats not possible have a real mechanic check it top to bottom and then get another for a second opinion.
I had a vey good experience at Brilant Auto Would recommend them to everyone
Purchased a car from Soso, turns out it needed a 1300 dollar fix after we purchased the car with cash. He told us he would help since the car was messed up very badly when we purchased it, 9 months later he still has not held to his word & has lied to us many many times. He even tried saying our warranty had expired even though we were in COVID lockdown & were unable to reach him during our warranty due to lockdown.
If I could rate our experience higher than a 5 star I would! They are by far the best place to go when looking for a preowned vehicle. I HIGHLY recommend them to anyone looking for a dependable affordable vehicle. Y’all go check them out 🙃
I highly recommend Brilliants. They are super nice and I cannot tell you how helpful they have been. They have amazing customer service and a great selection of vehicles.
Great service both my vehicles are awesome.
Never have had a more pleasant experience with a dealership. I am thankful that the owners go out of their way for their customers and make you happy with the whole buying process. Thank you !
Its a good place to buy at. I got my first vehicle here and they helped me start out my credit. Very friendly people too.
Really good place to get a car I would recommend coming there is if you ever need need a car for a good price. Good place and good people they will give you a grate deal on any car he has and I will always come back.
This is a great place to buy a vehicle. I bought a Yukon today and I am very happy. They did everything they could to help us. Very nice and honest people. Highly suggested.
It’s a rare experience, however a positive one, to have someone stand behind their products even after the sale.Brilliant has stood behind every word they have said, and earned my business.I would recommend them to anyone in the market for a vehicle. You won’t be disappointed....
Terrible place, everything has problems, prices too high, owner doesnt know what hes doing, the owner also says he will do something but never does it.
Great people got me in exactly what I wanted when no one else could of. Wouldn’t mind doing bussiness with them again gave me a good deal and treated me very fair!
Amazing! Very nice people and willing to work with you on anything. Replaced tires, brakes, battery, AND lowered the price. I completely recommend them and will more than likely get my business again 👍🏻
Price was comparable if not better than any where where in Madison County.service was outstanding??
I would give anyone advice looking for a good vehicle to come and do business with Brilliant Auto Sales they are dependable and honest people so come on by and check them out!
I highly recommend brilliant Auto sales. The owner was super helpful and eager tO help out in any way. Prices were extremely fair and all of his vehicle were good quality vehicles. He was also very honest and open about any issues they had. 5 stars for brilliant Auto in Berea.
Really had a great experience with the owner. He was willing to work with us.. He even washed and cleaned the vehicle before we left. He is very helpful
I bought a smart car here I love it! The owner was very helpful and nice I would definitely recommend to buy a car here!!
It is a great place to buy a car the people are very friendly and works fast to get you into a car you like give them a chance
This car lot has been absolutely wonderful to work with! Highly recommend them!!
I love this business and the staff! It was the easiest and most comfortable car buying experience Ive had. They went out of their way to help me out. I highly recommend them!
Very friendly people. We have purchased 2 vehicles from here without any problem! They made sure we were completely satisfied the vehicles before we left! Overall great experience! Would recommend to anyone.
Best price around. You wont believe it till you see it. I got a car 4 years newer than my other and $4,000 cheaper. When it says hassle free, it really is. If someone didnt get there car here then theyre making a mistake
Wonderful place to get a vehicle! The owner is very personable and will go out of the way to make sure you’re satisfied! Will shop there again!
Great place to do Business with! They have a great selection of vehicles and friendly staff. They will work with you every way possible to get you what you want.
I highly recommend getting your vehicle here. I love my new truck and the owners were so helpful and wonderful to work with. Thank you SoSo!
Soso and the lady (didnt catch her name sorry) are both very friendly and helpful. They went out of their way to get us the best deal on the truck we got. Highly recommend.
Recommend to anyone looking for a reliable vehicle, they are very friendly, and will help in anyway they can. Specially SOSO
Great people. They truly worked with me and were so honest. It was truly a wonderful experience
Excellent people to work with. Our vehicle had a couple minor problems and they took it straight to the shop same day and paid for the work before we purchased it! Excellent prices.
Bought a vehicle here a week ago. Staff was very friendly and did everything they could to get us approved. Drove off the lot with 0 down. Great services good deals highly reccomended.
Great Place to buy a vehicle! Super friendly, very good prices. Quality Vehicles!!!! Locally Owned!
Absolutely love the truck we got! Very fast quality service! Very trustworthy people. They will have our future purchases for sure! and will recommend to anyone!
Really had an excellent experience buying a car here. They really went out of their way to help me get the right car. Gave me an excellent deal and I couldnt be happier.
Great experience great service great everything! Will definitely come back
Loved the car, really good quality, good service and prices!
Excellent truck great price!!!
Would chose this auto sales over any! Great staff. Flawless vehicles at a amazing price
I bought a truck here from Soso, everything he told me that he knew about the truck checked out, didnt find any issues other than what he had already told me. Very honest and upfront with you. Absolutely the best vehicle buying experience anywhere around! Definitely feel treated as family. Soso, as the owner and salesman, is able to work with you on prices. He will also do whatever he can to get your payment rate near what you need. You will not and can not beat the experience anywhere around and I will be bringing my business here again on the future.
This is one of the best places I have ver dealt with buying a car. They make you feel so welcome, and they are genuinely honest. I wouldnt reccomend anyone go anywhere else. I will be using them from here on out and sending everyone I know to them! Reliable, great experience, trust worthy honesty, I could go on and on.
This is the best to come to get a car they are the best people they will work with you
Great place too buy a vehicle! I purchased a 2012 Kia Sorento from them and the vehicle is better then i expected. Great place too buy a vehicle! Honest and willing too work with you! I recommend anyone looking for a vehicle too come here!!
Was willing to work with price let me test drive multiple times and had no problems with me taking it to my own mechanic for inspection was able to make a repair I wanted done before purchase over all experience was good. I would highly recommend them if you are looking for a used vehicle.
Bought a truck here and I love. Honest and friendly
MY wife and I was looking for a SUV 3rd roll. We stopped by Brilliant Auto Sales and they had just what we was looking for. We where treated like family instead of just another customer. The dealer wasnt pushey like most dealers like most dealers I had dealed with before in the past. He let us test drive all the cars that we wanted too without any hesitation at all. When it came to the financing it was outstanding !!!!! I would recommend this lot to anyone and we plan on going back in the future when we need another vehicle, because this dealer did everything that he promised us that he would do! THANKS SOSO NATALYA WE LOVE OUR NEW CAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good man to work with soso ..he will help u out good man come and see him .work with u with payment u want his very good man me and my husband got a car from him and we love we love the price we love the car we love soso
Awesome! Very nice people. Will work with you to get you a vechile.
Bought a truck there and had transmission problems, they took it back and promised it would be fixed within a few days, SEVEN yes 7 weeks later I finally get it back only to have the same issues. Now the owner wont even take my phone call or fix anything. I wouldnt spend one red cent at their lot. Pushy sales only to get sold a piece of junk. Beware
Absolutely the best people and best place to buy a car the prices r great and they work with u anyway they can i wouldnt go anywhere else the staff is very helpful and friendly best experience ive had by far
I can’t believe how good this car lot is
Didn’t buy anything. Place was sketchy. They tried real hard to push a car on me that wouldn’t start to begin with. Then I got down the road and it wouldn’t even go over 15 on the bypass.
Great people, great prices, awesome deals on cars!
Wonder place to go
Good variety
Not worth the drive
Go car shopping