Today I stopped into the no appointment service ( I believe it is called quick lane). I had a couple of questions as I had not used that service before and wanted to talk to someone. Nathan came to offer help. I want you to know how very pleasant and helpful he was. Answered all my questions and even helped me without hesitation to fix a tail light cover. I was so grateful and you need to know that you have a great employee in Nathan. Please let him know how much I appreciated his professional approach and his easy helpful manner. Give that guy a raise!

I bought a used luxury vehicle. Larry was great! Like a friend I had my whole life! Treated me like a queen! Been doing business with Robberson Ford since the 1980s....great then...great now! The whole team professional, time-efficient and courteous. I made the choice to get a full warranty for peace of mind.....now well see how Im taken care of if I need service to the future. Dont disappoint please! Many thanks team Robberson Ford!

We bought a used car from Robberson and it was a great experience. It had been more than 6 years since we bought a vehicle and Derik was super helpful. We knew what we were looking for and he quickly provided answers to all our questions. He spent most of the day with us and it was a relaxing and enjoyable experience. If you want a smooth, no nonsense purchase, definitely check them out.

The Robberson team always delivers with amazing service! Shopped the used inventory today for a car for my daughter, they had exactly what we were looking for with great pricing and service from Brian the sales associate to Steve and Forest In finance. We appreciate this family business and the amazing service they provide!

Really happy with our experience today. Gabriel is a really kind person. He was so helpful in our search for the right truck. Grateful for the awesome customer service today all around at Robberson Ford.

Robberson Collision: Everything from the first contact to driving away was first class. Nicolle was prompt, courteous, professional and just a true pleasure to work with. Every person I encountered at Robberson was extremely pleasant and engaging. Communication was prompt and clear and made an unfamiliar process easy to navigate. I was very impressed and would recommend Robberson to anyone who needs collision services.

Great service, knowledgeable, polite, and committed to providing service that meets the customers needs. I also like the fact that at least one, if not more, service desk folks have been there for over 15 years. A familiar face is comforting when going back over many years (eight now for me) for service of my F150.

How to I even begin on how excellent our experience was with your team!!!!! For months my family and I have been looking for a bigger vehicle for our growing family. Mark Philbrook and I had been in touch about our tough situation but understood our needs. 6 months later the stars must of aligned for a better way of saying it. My wife and I decided to take a peak at a 2020 Ford Transit Connect and I decided to get with mark. We found our new vehicle that night and left amazed GM Steve and Joe F&I and Mark sales made it happened. I have worked within for sales myself and this experience is truly professional and outstanding. Their process was great from start to finish and we were left with a more the outstanding experience. I hope that Robberson owners keep this outstanding trio and amazing team that have show more than once that they truly believe in the Ford Lincoln brand. I hope that you can achieve the president’s award as well since you very well deserve it. Thank you again and keep up with the great work! PS. I think our little one might like a mustang when she’s older lol

First time buying a vehicle by myself and these guys were awesome! Brian worked some magic to make sure I could get my new to me car for a reasonable and competitive price. They explained everything step by step so there were no surprises. Buying a car is a long process, but they made it pretty easy overall and stayed well past closing time to make sure everything was done. Very pleased and enjoying my new ride!

I showed up the morning after 4th of July with a real emergency on my Escape. I was on a road trip leaving that day to Eugene. They were fully booked until September and still they made everything they could to provide service and make me happy. They delivered and I appreciate their kindness and customer service. Special thanks to Sherman for his patience with me and all the crew.

We came in on a Sunday afternoon with our 5 month old son and David was great and made the whole experience smooth and enjoyable!

I have purchased a number of vehicles from Robberson Ford over the years, so when it was time to help my mom purchase a new car... I knew exactly where to go! Brian, David and Greg were ALL instrumental in helping my mom with her purchase... Joe too!! They were very patient with us as it had been quite a while since my mom had purchased a car on her own. Thank you gentlemen for your professional, considerate and efficient service!! See you again soon!

My wife and I had been looking for months for a “new” Land Cruiser, and we found the perfect car at Robberson Used Cars. Our sales rep was David, who was great. We live in the Bay Area, so it was a bit more complex of a purchase, but David was great. He was communicative, organized and thorough. The day of the sale was easy and the car was exactly how he described. All good.Absolutely worth the 9 hour drive for the selection and service.

Ford dealers throughout the nation could learn valuable examples of how to run a dealership and keep customers satisfied and coming back. Simply the best service on all levels.

I had a really good experience at this dealership two weeks ago when I financed my vehicle. Greg as the manager, Brian Couraud as the salesman, and Tim in finance made the perfect team to get me behind the wheel of my new ride in the same day. I highly recommend them to anyone looking to purchase a vehicle. I look forward to doing more business with them in the future.

This was my second repair at Robberson Collision Center. After the first, I wasnt interested in any of the other shops in town, because they did a flawless job, and the customer service was way beyond expectations (customer service can be a lost art these days). This time around, it was even better; as an unusual circumstance led to extraordinary effort on their part, which they did with no hesitation. A truly exceptional business; Im tempted to crash my car once a month or so just to keep going there.

We were traveling through Oregon with our Ford 350 pulling a 38-foot RV when our check engine light came on. We left the RV at LaPine SP and drive the truck to Roberson in Bend. We got there at 7:30 am and the service department was open and busy. When we explained our situation, the service writers listened carefully. They understood we had to have our truck back in order to tow our RV and our reservation at LaPine was only for four days. These folks were unbelievably responsive. They promised to do all they could despite how busy and backed up they were. They were able to quickly diagnose the problem and replace a sensor. Incredibly, we were back on the road headed back to the park by 9:30! We were so impressed. We would give these people 10 stars if we could. Thank you again.

Yesterday I had the pleasure of working with Courtney. I had been having coolant issues with my Ford F-350 and was a bit hesitant about driving it over the pass with out an inspection. Courtney was friendly, professional, and did not hesitate to get her hands dirty (she even climb underneath and make sure that everything looked good). Her confidence and obvious capabilities put me at ease and I was on my way. Thanks Courtney!

My wife and I had a great experience buying a new (to us) previously owned vehicle from Robberson this week. Brian Couraud was our salesperson and he was courteous, competent, caring and completely professional. What MORE could you want? Well, Tim the credit manager was also very helpful, professional and pleasant, so I think we got the A team at Robberson Ford.

I came in on a Thursday looking for a new car, I didn’t have much in mind except a CD player. Derik was so helpful, he talked with me about a few cars and found the perfect car for me, he even went as far as checking everything out including adding some gas to my new car for me before I bought it. I also ran in to a slight problem with the car, I reached out to Derik and he was again more then helpful with taking care of me and my car. I couldn’t have asked for a better experience being a first time car buyer. He was great and thank you again Derik!!

Robberson has always treated me well. I had the opportunity to deal with Courtney Burge as my service writer for the second time and I can tell you she is the best at what she does. I had a very difficult and technical repair that had to be made and she was extra diligent about staying in touch with me. The supply chain for parts is extremely tight right now due to the effects of COVID and Courtney went to extreme efforts to expedite this for me. Thanks for caring so much.

I bought a used car from Brian. 2 days after buying my car I had a small problem. Brian was very helpful getting this problem solved as soon as possible! Thank you Brian!

Larry is the man!!!! Larry Russell helped us out while we were buying our daughter her first car. He was amazing! He is very personable and easy to talk to. He really listens to what you want and isnt pushy like so many other salesmen. He made the whole experience go smoothly, thank you so much for everything Larry!!

Just had a horrible experience at the parts department! I was sold 2 parts for my van that were the wrong parts, I came back to return them (completely unused and in perfect shape, with everything other than the usps box it was shipped in) and Lance & Steve (parts manager) were absolutely rude to me and refused to take the parts back. I’m out $300 and now have parts that don’t work for my vehicle. What happened to customer service??

Just picked up my brand new Ford Explorer ST. My third purchase over the years from Robberson Ford. Thanks to Jeff Robberson, a Bend native and legacy owner of the dealership for running a classy operation and putting his customers first. I flew in from Seattle and was picked up at the airport by Mark Philbrook, my salesman whom I have worked with before. Mark put together a very aggressive deal and gave great guidance along the way. I highly recommend Mark as he is very knowledgeable about his product and put together a terrific deal!I can’t say enough to my great experience with Robberson Ford. Terrific people and great cars!

This is the first time I have bought a used car in 15 years, and I was not disappointed. I told my salesman Larry Russell what I was looking for in the vaguest way possible and he had me in the perfect car in a matter of less than 1 hour. He was attentive, but never pushy, and he was exactly right with his selection for me. I would normally have had buyers remorse by now but am still having fun finding out all the new features with this new ride. I have no regrets. Thank you Larry, you are the master.

This was the first time I bought a car by myself and Brian Couraud was awsome and made the process so simple . I called him several weeks after I had my expedition and asked him about the problem I was having with my 2 Nd row lights not turning off. He said swing on by and he wouldLook at them.. he did for about 20 mins and he try to solve the problem but he was stumped. He didn’t have to do that .He was the best part of the experience of buying a car from Robinson Ford hands down!!! I would give 5 stars but the finance department I haven’t been happy with. I have had issues getting calls back or emails replied back on a issue I need resolved. Which is totally sad because up to that point the experience buying from Robinson was great.

BEEN DOING BUSINESS WITH THEM EITHER THRU BUYING MY SECOND USED CAR OR TOWING STUFF TO THEM @ CONSOLIDATED TOWING FOR A LONG TIME NOW...ALWAYS HELPFUL..AND TREAT YOU RIGHT..WILL DEF KEEP GOING BACK :) AND FINANCE DEPARTMENT WAS FREIDNLY AND EASY TO WORK WITH..DIDNT FEEL PRESSURED AT ALL.

Ben Enyart was extremely helpful with getting my wife and I behind the wheel of many vehicles that we were contemplating as our next, and helped us quickly rule out those that wouldn’t work for us. As we narrowed it down, he continued to guide us in our choices, and gave us many options that helped narrow our search. When we finally were able to decide, he was extremely helpful with pricing and the like. Very happy with our experience at Robberson Ford with Ben, as well as the rest of the crew that helped us through the process! Highly recommend them!

Thank you Robberson Ford for the great service on the used car I purchased! Brian didn’t push just gave me all the information I asked for and was very helpful. Tim did the financing and made the whole process simple. Duane went through the mechanics and put my mind at ease!! Thank you all!!Faye

I had an appt for a recall fix and was not notified until minutes before my appt that they did not have the part. I had planned my day around the appt and am disappointed because this is something that could have been easily avoided with a phone call. I hope someone comes up with either a notification program or creates a review of appts so other customers arent similarly affected.

Worked with Brian to get a truck and do a trade all over the phone and web. Solid transaction and process was easy/straightforward. Will be a repeat customer.

Just purchased 2020 f150 from Robberson. Experience was quite pleasing and quick. Salesman Larry Russell I would highly recommend. No high pressure and very easy to work with. The finance personnel (cant remember his name, Oregonian from Brookings) was also very easy to work with. Good local company I would do business with again and recommend to friends and family.

We recently bought a used Edge from Robberson Ford. It was a good experience all around. The salesman, Larry Russell, was open, honest, and gave us a pretty fair deal. It was one of the better car buying experiences I have had in quite a long time. And we love the car!

Really great place, fast service, and the employees are incredibly helpful and patient, and helped us with everything we needed, answered any questions we had. Overall great experience!

I had a great buying experience here. I was interested in a used Tacoma and was in contact with Beverly. Living a few hours away I was able to negotiate before I arrived the next day to pick it up/purchase it. Larry was extremely helpful in picking up where Beverly and I left off, processing my trade-in, etc. Once it was time to wrap up financing Joe made the process easy and swift. No nagging, hassling, trying to upsell, etc. The whole experience was not stressful and easier than I could have asked for. I recommend shopping here. Special thanks to Beverly and Larry.

David Simmons and Tim Long are awesome! We came in to look at a Ranger but the one we wanted was at the Prineville dealership and they were closed. David came in the next day on his day off to make sure it made it down. He also took a lower commission so we could get a payment we were comfortable with. Tim made the financial part painless and gave us great, honest advice on which warranty package was right for us. We will definitely be buying our next vehicle from them!

I have had really traumatic experiences in the past shopping for cars. This one with Robberson was so different. Working with David Thwing for about a week of trying out a couple of different types of pre-owned vehicles felt like I was working together with a friend for a mutually defined goal. David was friendly, personable, professional, and he made the deal happen. Working with Joe Conte in the business office was just as enjoyable--efficient, friendly and he was able to find me a great rate for the amount I financed. Altogether, this was such a pleasant experience, and David says that is because Robberson Ford, with its deep family roots in Central Oregon, is not just interested in making a sale--it is also interested in caring for neighbors, friends and the community at large. Thank you all!

So 10 years ago I sold my 94 F150 that Id owned for 13 years to a friend and purchased a 2006 Mazda MX5 from Robberson. That 94 F150 had a major amount of customer running gear and suspension. The friend I sold it to sold it a few years later and it ended up here at Robberson Ford as their Plow truck. I drove by a few weeks ago and saw it and made a plea to see if they would sell it back to me. My wife Pleaded to Jeff Robberson without my knowledge and they said yes. Jeff and Duane made my Christmas. I thank you very much. My experiences have always been great with the Robberson team.

Larry Russell is the man when it comes to finding your dream car! Was so nice and helpful every step of the way. Never pressured. Highly recommend! Thanks so much again for everything.

Very Pleased with our Purchase. Friendly staff. We went in with a particular need. Our salesman Marc was very knowledgeable and understanding of what we needed. We love our F-250. It was a great experience buying from here. We most definitely will consider a purchase from here again.

Very helpful and low pressure. I drove up from CA to look at a used 2019 F350 CC. Tim met us promptly and showed us the truck along with a test drive. At no time did I feel pushed or rushed. We ended up buying the truck at which time we met with the finance manager and again low pressure and not pushy at all. A nice experience however a long drive home:)

UPDATE 3/24/2021:I spoke with Dwayne, the service manager this morning. He attempted to call me twice the day before (Tuesday) but I missed his call. So, good on him for making so many follow up attempts.Dwayne did some research, learned some things and apparently brought this up within the company on how they can tackle the issue with the factory codes. Dwayne also offered up a way to make it right as far as compensations goes, which I greatly appreciate.Dwayne mentioned that as a company they cannot advise people on how to take apart their personal vehicles as the staff at Robberson does not know they mechanical ability of each individual and does not want to be responsible for someone damaging their vehicle, which I completely understand.Overall Robberson heard my frustration, received it and did their best to make things right.3/20/2021I purchased a used Ford a while back and it did not have the pocket card which contains the factory keyless entry door key pad code. I called the service department and asked how I can locate this code and was told I had to bring the vehicle in to have the door code pulled from the computer and it would be approximately 1/2 hour of labor.The one good thing I will say is they had a slot open within two days, so they got me in quick.I brought the vehicle in and about 45 minutes later walked out with the factory code after paying $75.Once I got home, I did a quick internet search on how to program a personal code and to familiarize myself with all of the functions of they key pad (there are more functions than just unlock). The first video that popped up was how to locate the factory key pad code on a sticker near the fuse box. I went to the location of the fuse box popped off the panel and located the same numbers given to me by the service counter person. This took me no more than 5 seconds. Ill call it two minutes including the internet search.I called Robberson and asked to speak with the gentleman who helped me at the service counter. I told him I was disappointed that I was charged $75 and shared my findings. I was told, I dont google this stuff. This is what we do for every vehicle.Well Robberson Ford, If this is what you do for every vehicle in for this request, this is inefficient, and unethical. I took time away from my wife and three kids (including a 3 week old newborn) to go have my money taken from me. I was not offered an apology, a service credit, anything.I have left a message with Dwayne, the service manager.

I bought a 2016 Toyota Corolla LE from them. My salesman, David Thwing, was absolutely amazing. He was kind, knowledgeable, trustworthy and really worked hard to get us what we needed. I really appreciate his customer service. I am very happy with my experience, purchase and the whole process. Great inventory. I plan on recommending Robberson Ford to everyone and using them for our next vehicle need. Thank you!!

Our experience here at Robberson Ford was so amazing. My husband and I had been looking to purchase a vehicle, we had so many bad experiences with rude dealerships and just people stereotyping us or were trying to sell us bad car.Yet with no hopes and frustration we decided to just take a peek at Robberson Ford and, glad we did because Patrick Kelly the Rep was so awesome! 🤗As soon as we got there he spoke to us and asked us questions regarding the type of car we were looking for etc.Patrick made us feel like people. He’s so awesome, he’s down to earth. He offered us to drive the vehicle. You know, he was just doing his job being professional-and all, but not only was he being professional but he was also doing it with such an amazing outstanding hospitality and I just thank God because I honestly felt and still do that he was an angel sent from heaven, he went out and beyond his way making it posible for us to purchase a vehicle. We just want to say from the bottom of our hearts we appreciate you Patrick and I hope Robberson Ford keeps hiring great people like you, thank you for who you are and for your service. You are a amazing awesome human being 💯%. Would also like to thank David Thwing and Joe for all there amazing help and thank you all at Robberson Ford for all the great service.

Scott the service advisor is amazing. My appointment was fast and got right in. Scott was knowledgeable, friendly, and attentive. I would highly recommend Robberson Ford.

I am from out of state. We hit a deer on the way to Sun River, OR and they were very great and got my car running in time for me to return home. While a full repair wasnt in the cards, the car ran great and got us home safely. They were very communicative and on top of things given the time sensitivity as well.

Benn Enyart made the process smooth and quick. I was able to get the value of my trade in to where it needed to be and also have the sale price for the new vehicle brought to an acceptable level. My total time invested was a small fraction in comparison with other dealerships, and so was the stress.Thanks for making this such a great experience!!!

Having owned a few cars in my lifetime I will say that purchasing my Toyota 4Runner from Robberson Ford was by far the most pleasant car buying experience I have ever had. I had the pleasure of working with David in the Sales Dept. He is not your typical pushy shark-like car salesmen. In fact he was kind, calm and offered me and my family a wealth of knowledge about the vehicle I was interested in. I felt completely comfortable and fully informed. I firmly stand behind giving Robberson of Bend 5 stars.

We purchased a 2015 F-150 from Robberson and I could not be more pleased with the experience. The salesman was friendly, knowledgeable and genuine. Their showroom is beautiful and very accommodating. I could go on and on about the great service we received, they will have our business for years to come!

Tim Soucie at Robberson Ford really made it happen for us. He found us the best financing, and a good rate. He was a pleasure to work with, and were so glad he was on our team.

Was able to complete the test drive and purchase process including financing efficiently under the current circumstances, and vehicle was ready right away. Robbersons website is also very helpful in seeing what inventory is available in advance.

THE BEST CUSTOMER SERVICE IN BEND!Let me preface this review by explaining that this purchase was one of three brand new car purchases we made in 2018. The other two vehicles we bought were through two different car dealerships and those experiences in no way compared to the friendly, low pressure, and all around top quality service we enjoyed from Robberson Ford/Mazda, Bend. We specifically dealt with the Mazda team, (Patrick and Tim) in purchasing my wife a new CX9. The entire car buying experience was miles beyond anything wed experienced at the other dealerships and was such a pleasurable all around experience. Patrick and Tim were low pressure, extremely knowledgeable and so very professional; they were an absolute dream to work with.A few weeks after buying the car my wife returned to have the leather protected/sealed as part of a service we purchased with the car. While the car was being serviced they provided her a beautiful and very clean loaner car. Then upon her return to pick up the car, she discovered her car had been entirely detailed AND FILLED WITH GAS, along with the service we had paid for. Seriously...who does that these days?These guys are amazing and our experience working with them has not only inspired me to write this review, but now Im convinced Robberson Ford/Mazda will always be our first stop when buying future vehicles.Oh....and the car we bought, a CX9, what a dream. It had a 5 star review via Car and Driver and has lived up to that thus far - we absolutely love it. Instead of buying the vehicle I purchased earlier in the year for myself, Im really wishing I had purchase the CX5...next time!A+, well done, great work team Mazda!!!!

Parts and service could care less that I was a Robberson ford customer and just bought a 2017 F-150, they were so unhelpful and clueless when I tried to get a battery test and possibly buy a battery. 4 different people told me to go to parts, no service, no parts back and forth. Worse of all They had a tone and demeanor of We could careless about you, you are bothering us.Never will I go here or even promote this company. I get a new truck every 3 years, and it wont be here.This is Central Oregon please support the good vibes of the area or moved to a big City vibe.

Very professional and polite service. Best auto body repair we’ve had in Bend. Recommended.

David Simmons was awesome to work with. His knowledge on trucks was impressive. Loved his delivery and he was not pushy at all. It was a great experience.

Love my new Ford Edge! The Sales Staff were awesome to work with. They were professional, informative and kind. Thanks to everyone at Robberson Ford!

Great customer service with a great selection of new vehicles. The team at Robberson is top notch! Thank you Sean, Steve and Joe for being so helpful in getting me into a new vehicle. Definitely stop by if you’re in the market for a new vehicle.

Recently bought a Ford F-150 and it was by far the best car buying experience I’ve had yet. Salesman David Thwing was excellent at what he does. David was very thorough and informative in the breakdown of the process it took to obtain the vehicle. I also had a good experience with Tim Long. It was an overall great experience and I would happily recommend Roberson Ford to friends and family.

My husband and I were traveling to La Pine from the Portland metro area, pulling out 25ft trailer with our F150 when we started having issues. Robberson Ford was the closest dealer so we stopped at their service department. The guy who helped my husband was so rude and refused to even look at the truck until the end of September. We got to the campsite, called the dealer we regularly go to, and my husband drove our truck back for at 7am appointment. Even our normal service guy was surprised that Robberson wouldnt even look at the truck given our circumstances. I would definitely not recommend them.

2 cars in one year! Mark and Joe are amazing! Thank you for helping my daughter and I get into some new rides!

Derik Sprando at Robberson Mazda was great to work with! And he was the only salesperson (we visited other dealerships in Bend) who described the advantages of the Mazda without criticizing the competition. The other salespeople felt compelled to tell us what was wrong with their competition. He is very knowledgeable of the Mazda and the features of competing makes and models. If youre looking for a Mazda or Ford, Id give Derik a call.

In our search for a vehicle to meet several unique transportation needs we came into contact with David Thwing, an extraordinary Sales Consultant at Robberson Ford. David listened to us describe what we needed. He spent a lot of time with us and we could see that he really was concerned to find just the right vehicle for our needs. He found for us what proved to be just the right vehicle, with low miles and FWD ability on snowy winter roads--and a bench seat--a rather rare item these days! Thank you, David, for your five-star service! He then turned me over to Joe Conte, who likewise rendered five-star service in the purchasing process. Thank you, Joe! The F-150 is a pretty cool truck and I think it will do the job for us!

Friendly and knows what we want and delivers

Great group of people!! I went in off the cuff due to a bad sound coming from under my hood of my car, common sense told me not to drive any further but Robberson Ford was right there. I asked them if they could just take a quick look at it and give me an idea. They were spot on!! Fortunately my part needed was under warranty and a family member replaced the part! My point is..... Robberson Ford was there for me and I don’t even drive a Ford!! I’ve owned many Fords and it’s a great product!! I Highly recommend Robberson!!! Thank you guys!!!!

My partner and I purchased a used 2015 VW with 20k miles on it from Robberson and we have had two issues less than three months from purchasing and minimal driving.1. The car had a cracked rim which we had to replace after being stranded on the road 500 miles from home. The dealer promised us that the wheels were checked out and fine.2. The transmission warning light came on after less than 3 months. A pin was broken somewhere in the transmission causing us to spend more money to replace the broken pin.Both of these issues we had the VW dealership in town take care of. Give them your business, not Robberson.

Beverly was prompt in her response to my questions and Internet price. She even got more photos of the vehicle about which I was was inquiring. Larry Russell answered all my questions cheerfully and promptly and completely. He even picked me up at the airport (I live in Newport) on the day that I got to drive my newly purchased vehicle back home. The best part of the experience was seeing the pride that Robberson takes in ensuring that their used vehicles are of the highest quality before they are sold to customers. My used Ford Ranger got new tires, brakes, and windshield after trade -in. It was already in very good shape but Robberson made sure it was in the best shape possible. I also received a 12 month warranty as well--for extra peace of mind. This is not how I have found other used car dealers approach selling their trade-ins. I am so happy that good old fashioned care about customers and pride in what you sell is alive and well at Robberson. It was well worth the trips to and from Newport to be treated as a customer in such a respectful and thoughtful manner.

This is the second vehicle I have purchased from Robberson Ford. Every time I go here its never a hassle everyone is so nice and professional. My salesman Sean was very knowledgeable and very personable. I got the car I wanted and it was extremely easy. Will definitely buy my next vehicle here!

After a horrific experience with Wright Ford in Redmond OR. We chose to look at trucks on your website. From the start of the process with Robberson Ford the looking/buying experience was fantastic. Brian at the Pre-owned center greeted us with a smile and very professional approach by listening to our needs truck specifics and price point. Even though it was a nasty snowy day Brian pulled out all of our selections to view and drive and to help make our decision.He presented our offer to the sales manager and arranged for a trade-in value for our vehicle.Overall a very pleasant experience and I highly recommend Robberson Fords Sales department and Brian.

David Thwing was the greatest sales man. He went above and beyond to help get the best deal for us. He was very kind and patient a great person to work with.

I recently purchased a 2016 F150 from David Thwing and Tim Long. Ive been a long time Toyota owner and started off a little skeptical about buying a used F150. David is very knowledgable about the products he sells. He answered all of my questions, and even produced paperwork for my specific truck. After the purchase, he followed up with multiple text messages and phone calls. Tim Long wrapped up the sale. Tim completed my 5 star experience with Robberson Ford by making it very personal. I definitely recommend Robberson Ford.

I havent purchased a car from Robberson, but Ive used their Quick Lane and Service department twice and BOTH times they went beyond the call of duty. I dont even own a Ford, but I will continue to go to them. Good service is hard to find!

I have read several of these review and the responds.What a great business and customer service.The respond to the reviews are great good or bad.I have had my own experiences and with Robberson Ford dealer and I have to say both my purchases and experience I have had have been fantastic. Two years ago I had purchases two vans, I believe at the time it was Bill to whom was the salesman, retired now. He really was the best I was able to walk in that day tell him what I wanted and wasnt walking out till I got it lol. and trust me I did my research,I even told him dont give me any kind of salesmen pitch I know what I want and how much ;-).Bill and the financial person at the time made it all happen.Had such a great experience. I even told him I would pay them off early and be back for a pick truck.I just recently purchased two pick up trucks a F250 and a F350 again I have to say what a great experience. Bob was the salesmen this time.Bob understood my needs and my situation with COVID.He made the process seem seamless, we where able to do most everything online.He has and is still going the extra mile for me with the patient of a saint and is so very much appreciated.Joe was the one that helped me with my financing and the signing of papers, what a fantastic experience.Joe was never pushing, very honest, he as well understood my situation and concerns with COVID made signing fast and easy, explaining everything along the way.They both made my experience that much better.Even more so when I had to call after only having one of the truck for a short time and needing major repairs done. Joe was right on it in helping me to get it all worked out and setting me up with Courtney, she is fabulous full of knowledge reassured me all will be ok .Courtney was all over getting me a quote making sure parts where in etc.Getting my new truck back up and running again just awesome.. I highly recommend Robberson Ford both time has been the best experience and I am indeed a repeat customer,in all the year of having to deal with a car dealer ship for real they are the best. Not only is their trucks rated top in their class so are their people.I want to thank you all with much appreciation and gratitude..You all are the best!!!!Great job to the owners and management in keeping there employees first it does shows..Dont ever change that,businesses like us are hard to find and rare in todays world of corporations.If it wasnt for our employees we would not have a business..People tend to forget that..Bob,Joe, Courtney you got a friend in me for sure and for real ;-)

We liked our sales person, Sean. He was very knowledgeable about the Ranger we purchased. This is the second vehicle we bought from Robberson in the last 18 months and Im sure well be back again. The whole process, from the time we arrived until the time we completed our purchase we quick, smooth, and effortless. We didnt feel pressured to buy any extras that we didnt want. Ive purchase seven new cars in the last 13 years and the buying experience at Robberson stands out as the most pleasurable.

Brought my truck in for a/c and wiper issue they charged me over 100 dollars to diagnose and tell me what was wrong. They said my wiper motor was bad and the a/c needed a relay.There quote was over 500 dollars for a wiper wiper motor and relay then 30 minutes for labor to put one relay in under the hood. So i bought the two relays for wiper motor, and a/c, wipers work perfectly fine now. The relay was 7 dollars and they wanted to charge me over 500 dollars. So there 140 dollar diagnoses was a joke or who ever did the work clearly needs trained better. Feel like i should get my money back because they didnt do there job accurately. Hope no one else has had them take advantage of you,and charge you hundreds for a couple dollar fix.

Had my 2018 Mustang in to get updated and they were very nice. I had my 1.5yr old with me and they had a nice hang out area for us. Faster then estimated and priced a bit high but fair for a dealership. Will use again for future warranty items. They also had a 67/68 fastback on the lift which I thought was cool they still work on the classics.Thanks,Mike

Best car buying experience Ive ever had. Larry and his team went above in beyond to ensure our purchase was transparent, informed, at our pace and fun! Even after papers were signed, we were checked on to ensure that we had no issues and remained happy and satisfied. Cannot say enough good things or recommend the guys at Robberson higher.

Everything about our experience was awesome, from getting greeted at the door when we got there to getting walked out and handed the keys when we left and everything in between; the quote, them working with my insurance, staying on track with the timeline given and they even cleaned my vehicle inside and out. We couldnt have asked for better service. And compliments to Eric Birky, thank you for your outstanding service! :)

I had decided to purchase a Toyota Tundra but had heard that Ford was worth a look. It was at Robertson Ford that I met Ben and Bill. I was up front with them with my inevitable purchase with Toyota. They shared some differences in the trucks while never putting down their competition. I was blown away with what the Ford 150 offered (and for less money than the Tundra). My first test drive was about an hour because we drove it to my house to show the family. The family met Ben and everyone was impressed with his personable and relaxed nature. Then, Ben and Bill were OK with me leaving to digest - a refreshing change in the auto buying process. Later, I wanted another test drive and Bill allowed me to take the truck out (by myself) to make sure it fit in the garage. A few days later I purchased and have fallen in love with my new F150. Ben and Bills laid back approach was the difference. They are not pushy nor do they pull the sales tricks that are common in the auto industry - Ben and Bill were there to help only. My experience was one where I felt valued and cared about. I never write reviews but my amazing experience with Ben and Bill at Robertson Ford deserves recognition. I am absolutely confident in recommending Ben, Bill and Robertson Ford to my friends, family and anyone.

I had an oil change done about 3 to 4 weeks ago at this location. Sometime last week I noticed some oil leaking. I checked the engine oil and it was practically empty. So I filled the engine oil up and I ended up taking it to a repair shop in Redmond since this is were I live. After inspecting my car from that oil leak they said that the oil filter was completely loose. That who ever did the oil change never tightened up the filter and that all the oil had leaked through there damaging the shield under the car. Now I had to spend $250 that I do not have on parts and labor. Who ever did my oil change at Robberson Ford needs to get fired. THIS COULD HAVE DONE DAMAGE TO MY ENGINE if I had not noticed the leak! I cannot believe that this place has people working there that cannot do their job right! I need someone to contact me. I am an EXTREMELY dissatisfied customer and will never set foot in there again.I emailed this person with still no response back. Definitely poor customer service!

My husband and I just purchased a pre-owned vehicle, and it was honestly the BEST car buying experience Ive ever had! Larry, our salesman was so awesome (and hilarious!) He was so kind and easy to work with. He and Tom, the finance manager made the entire process painless and surprisingly fast! I could not be happier!

Very friendly, efficient and accommodating. My car was repaired and ready one day before it was expected even though the amount of time they told me they would have it was not very long to start with. Very convenient! The work done is exceptional. I am very grateful and happy. High recommendation from me!

Everyone was extremely nice and there was never any pressure when deciding. There was only explanations for things we had questions about without being pushy.Patrick, who sold us the car, went above and beyond to make sure we were happy with our purchase. He was patient and willing to answer every question we had.This was the fastest and easiest car buying experience Ive had to date.

Great job fixing our Ford truck quickly. Fit us into their schedule. Employees SHOULD be wearing masks when interacting with customers! 😷 Please for all of our safety!

Being able to contact the original salesman, Ben Enyart, and have him set up the quick service was much apprecciated. The service was efficiently and professionally handled with good phone communication; Observing your entire service counter staff functioning, they gave the overall impression of a friendly and happy as well as professional work force... a great impression to us customers...First class!

Even though I bought a Chevy from Robberson Ford, I feel this review needs to be read.Rick Winner is a no-pressure salesman, literally. He was polite, answered all questions, very personable, and still remained courteous and professional when I told him I was interested in a truck at competitors lot.Ultimately, I decided to continue looking elsewhere for a truck. Rick kept in contact and sent pictures and information about all the trucks they were receiving on their lot. He was the only salesperson from any lot I visited in the Northwest that stayed in contact.Having not found any other trucks I was interested in, I returned on Labor Day and purchased the Chevy I had been looking at several weeks earlier. Purchase went smoothly.Here is where Rick and Robberson Ford went above and beyond...Driving the truck home, the truck threw a Check Engine Light and went into Limp Mode. I called Rick that night (Labor Day), he answered, and said hed take care of it the next morning. He picked up my truck from my house, had it fixed, and delivered it back to my home on his own time. Superb customer service!

Bought a truck from them over the weekend. Larry Russell was great, he made sure I was taken care of. This was hands down the best experience I have ever had when buying a car. Larry went out of his way to make sure me and my daughter were comfortable throughout the whole process. He listened to and addressed all of my concerns.Joe in finance was great to deal with as well. Only problem I had was that we got so into a conversation about fantasy football that we totally forgot about the paperwork for a bit.I will recommend Larry, Joe, and Robberson to anybody that is in the market for a new or used vehicle.

Had previous customer service Issues in the Quick Lane and Service department. A very big THANK YOU to the diligent, hard, and quick work provided by Dwayne and Jeff Robberson for calming our nerves and getting our Ford diagnosed, fixed, and back up running like new.

We recently bought two Mazdas from Robberson Mazda in Bend, OR.We worked with salesman Tim Schroeder who was very friendly and knowledgeable about the Mazda products. The buying process was smooth and stressless. The financial manager was extremely fast and efficient in completing our loan papers. Thank you to a great team at Robberson.

Great service! Larry helped me get into a used car on the lot, was very helpful and processed everything quickly for me.

Fast and efficient, very friendly staff.

The Sales Rep, Gabriel, was awesome! Very nice and professional through the whole process of getting our new ford and viewing all our options. Very attentive and easy to reach for all of our needs before/after purchasing. Great service by him and the Robberson team!

My first experiences with Robberson Ford were with the service department, so I was well acquainted with the Bend, Oregon dealership when I took delivery of a 2016 F-150 in December of 2016. Over the last 2-1/2 years I have been wowed by their commitment to service and attention to detail. For regular maintenance, I take the F-150 to the Robberson Quick Lane and for advice, it is easy to connect with the sales department again. Incidentally, this F-150 is powered by the Ford EcoBoost engine and after 2-1/2 years, it is the most trouble-free vehicle I have ever had. Plenty of power and fuel efficient with 21-23mpg on the highway even now.

Ben allowed me the opportunity to try several different vehicles until I found the one that worked for me. He was never pushy. He was knowledgeable and extremely helpful. This is the second vehicle I have leased with Ben and he continues to set the bar high for any other car salesman. He has shattered my previous stereotypes and replaced them with a new image. I look forward to working with him for many years to come.I also had a stellar experience with Jo in the financial side. He was quick, efficient but not stuffy and arrogant. He was personable and I enjoyed the few minutes spent with him.I highly recommend checking out this dealership!

I own a 2015 Mazda 3 with only 25,000 miles when the check engine light came on. This vehicle has had one electrical problem after the other since buying the car new.Robberson charged $180 to plug the car into a diagnostic computer and perform a software update to fix the problem, yet theyre uncertain that it has permanently resolved the issue.While the service department disclosed their fee before performing the work, I feel $180 is excessive for a simple 15 minute diagnosis and firmware update.This should have been covered by Mazda but they no longer warrant anything but drivetrain malfunctions.Since the vehicle is no longer under a manufacturer warranty there is no further need to use an overpriced dealer when an independent shop will charge half the fee that Robberson does.

I have a large family of 5 and Patrick helped us get out of a tiny scion and into a big 2013 Hyundai santa fe. I told him what exactly I was looking for a needed he worked with me for a few days until we found the perfect suv. Great customer service very patient and focused on what I needed. My family is a frequent customer of this dealership and will continue to be.

The salesman and used car manager made my truck purchase experience on of the most pleasent purchases i have ever had. The truck needed some repairs before I took position and they keep me informed on the progress everyday. Repairs were done in a very professional manner and I was very happy with the results. I would recommend Robberson Ford to anyone needing a new or used car or truck.

Great is an understatement! David was an exceptional salesman! Overall a great experience!

3 hour drive to deal with these guys. Definitely worth it. Straight up and Honest

Everybody was super nice, and knowledgeable, and made it easy!