My husband and I just wanted to give a big thank you to Martha at the Benbrook Store. Martha was very helpful and answered every question we had. Amazing customer service.

I wish I could Give a 10 Star Ross & his manager (Cory) have not only once came to my aid to help me understand the new product I purchased (iPhone 12)but they have answered all my ridiculous questions those guys should not only Be praised but definitely Will be returning and Switching over my family to AT&T way… watch out Benbrook I think you might have just stole my business from Verizon who’ve I and my associates have been with for more than 30 years I am truly pleased with my experience

Everyone was exceptional! The Sales reps were all very polite. I would definitely recommend going to this store for any of your needs. Everyone was knowledgeable and polite. They put a movie on the tv to keep my kids busy while they worked with me and set up my new account and phones.

Very disappointing experience overall. Purchased a $1200 dollar phone but felt like I was inconveniencing the associate the entire time. Was not able to answer my questions and was not able to transfer any info to my new phone. Will not be back to this location and highly discourage going here unless you are out of options.

Luis Avina was so patient with me and made sure all my questions were answered today! I had previously came in and another young guy helped me but he was rushing to leave and told me to go to best buy geek squad! So I returned when my new phone would not receive calls and Luis helped me with my sim card and transfer everything from my other phone and Im so thankful!

I Must honestly say, stopped in to this location expecting my experience to be terrible after dealing with the corporate store down the road & customer service, but I must say that Young lady Pauline was extremely helpful she got me on a new rate plan plus helped me sign up for New Att tv product truly a Professional class act she was and I hope she get a all the praise and sticks around!!! I will definitely be shopping there more and refering more associates that way, Please Keep doing great things!!!

Went in looking for a inexpensive phone for a kid, let them know right up front what I needed. They still drug me through all the process and took all my information just to tell me to go to Walmart if I need a cheap phone. Seems all they cared about was selling high profit items and once they realized I wasnt buying it, they booted me.

Tony advised I go to best buy and pay geek squad to fix a small problem I had with my voicemail. Lucky for me I knew where an authorized store was and went to the Hulen location. My voice mail problem was quickly addressed with a professional explanation and FIXED in under 5 minutes of me walking in the door. When I told him what Benbrook location told me to do about, his reply was WOW! Never go to the Benbrook location!

Well my samgung galaxy 8 wasnt holding a charge...I took it in for them to look at, I have ins on it. The guy told me with the special yall are running I could get a free one with my trade in...Im like ok as long as I dont do the next plan or new contract...oh no just pay the taxes. One hour later after transferring all of my phone, the other guy came over and said its only 350 off with an 8!!! So I asked them to just redo it give me my phone back and I would do the ins on it.....oh sorry too late ! So now I have a new 30 month contract and higher payment!!! I also took my school badge bc they had told me on the phone I could get a 25% discount with that 2 months ago but hadnt came through yet. Ive been with att a very long time and am now NOT a happy customer

Pauline at the Benbrook store did an excellent job of transferring my data to a new phone. She was very personable and even shared that she had first day on the job jitters. Great transaction!

I Went to AT&T store looking for a new plan and all the guys there really Help Pauline,Jennifer, Kegan, Tony those guys were so helpful and even the manger TRULY WOULD RECOMMEND THIS STORE TO ALL MY FAMILY BEST ATT STORE IN TEXAS

Kegan helped me the moment I walked in and was very helpful and nice! That was probably the best experience I’ve had in a AT&T store!

DJ was very knowledgeable and friendly in helping my husband and I switch phone plans and purchase new phones and accessories. Great customer service! Thank you!

DJ at the Benbrook AT&T is the best! He was so helpful in setting us up with a new service! He helped with our account and making it right because calling AT&T is horrible and so unhelpful! I will request him every time that I come back! I will also tell all my friends to request him as well.

Very rude workers .they want speak to u when u walk in the door.They are too busy playing on their cellphone’s and talking.I was told go home finish updating your new I phoneOur internet here is slow.My email wasn’t update when I upgraded to a new I phone.They didn’t show u nothing about the phone .Supposed to get 700 offThey on gave me 285 on my other I phone I traded inWas a rip off .I bought 2 items supposed to get one free .They picked out the cheapest item for free

If you use this store ask for Pauline Chess, she is very knowledgeable and helpful. She made the experience stress free. Thank you Pauline.

Wanted to give a shout out to Jason at the Benbrook store that went above and beyond last night to help me and my family port 5 lines from Verizon. We had a few challenges trying to move the numbers and set up an account but Jason never got flustered and showed us great customer service and professionalism. Great job Jason!! Thanks again!!

The service techs are so helpful.Customers need to keep their masks on, but all techs are more than willing to be very helpful!!Highly recommend this location, with mask . All will employees will assist.

DJ was wonderful to work with- perfect gentleman and a good salesman. He was very patient, explaining and re-explaining until I understood my options.

The AT@T store representative was polite, knowledgeable and super patient and helpful. Go AT@T.

Bryan was extremely helpful and very nice to deal with. He went far beyond the help we expected. And we got a great bargain on an iPhone 10S!Thanks again!

Nice but they are idiots!We had problems in the past so we stopped going to that store but thought I would give it another try.Bought a samsung watch and went there to get it activated and add a line for it.Well they added my SAMSUNG watch to our account as an iPad 🤦‍♀️ so of course it doesnt work.

DJ was patient and kind, as he worked to get us a better plan! Thank you so much!

Keagan was extremely helpful and knowledgeable

Convient and knowledgeable. Helpful and very friendly. I know Im describing the boy Scout motto. But thats the at &t store..even during a trumped up virus scare.

Easy help all the time I need to visit.

Benbrook ATT always helpful and good attitude. We appreciate the time they spent w us.

Fast, knowledgeable, and friendly service at this store. Will go here for all my mobile needs.

Jason is an outstanding rep. So knowledgeable observant and patient and sincerely takes care!

I went in and Bryan delivered above and beyond. I highly recommend this store.

Most frustrating part about this experience was that there was no indication that this was an authorized retailer store. From what Ive experienced in the past, these specific stores dont have the tools and inventory that official AT&T stores do. With that said, they seemed to only have one specific model of iPhones in stock and didnt seem to have more coming anytime soon. Given the current economic climate (with COVID) I understood that inventory could be low. However, I then went to an official AT&T store and they had plenty in stock. It could have just been my luck or coincidence, but I find that authorized retailer stores are never as helpful as AT&Ts company locations.

I was in and out in no time. They were very helpful and made the process easy

This store and the employees are awesome. They were patient, understanding, and polite!! I highly recommend this store.

Great service and never too crowded. The AT&T stores in Fort Worth are always packed and then you dont get great service once you get to talk to a representative. Benbrook understands customer service - happy to go to this AT&T store anytime anyone in our family needs something. Highly recommend!Sincerely, Kati StoryKeller Williams

Great customer service!!! Im always taken care of here!Update: went there yesterday and still received great customer service. Everyone is honest and very knowledgeable. Bryan manges a great store. Thank you Bryan for always taking such good care of me.

Helpful, patient staff.

Brian was extremely helpful and patient. The store is clean and neat and each employee we spoke to was helpful and friendly. Thank you for making a difficult task a fun experience!

We went in to the local AT&T store in Benbrook to look into switching to DirecTV. The rep, Fonzi, was very friendly, knowledgeable, and helpful. We ended up doing the whole thing on the first visit.

Im giving 2 stars because I specifically asked for the insurance (had my iphone recently stolen) and for $9 extra a month, seemed like a great price for peace of mind if it ever happened again. Fast forward two months later and I was robbed, again! When I called AT&T they said I never signed up for the insurance and even though we are a long time customers, they wasnt anything they could do. We were not paying for the insurance, which I didnt know until I called, so I have no proof of requesting insurance. Im giving two stars because the man who helped me purchase my phone - didnt follow through and set me up like I requested.

Very friendly and helpful. My issue was handled professionally.

The sales associate didnt take the time to try to answer my 2 questions. His name was DJ. He blew me off by saying I dont know. I was in and out of the store in less than 5 minutes. My family and I will never go there again!

The one off of 377 .. Had a really bad time with the manager it was just no no no.. Not lets see how we can help you resolve this problem after spending a couple thousand on phones and Apple watches we had a hard time turning them on. Went to another one and had no problem. There is a reason why there parking lot is empty and its not due to construction

Very nice customer service, wide range of cellphone and tablets

I always get help lerning how to use my smart phone! All the employees and especially the manager BryanVERY NICE AND EXTREMELY HELPFUL!!!!

My favorite

Do business with a different AT&T store. Poor professionalism on part of the manager - very impolite. Exhibited extreme lack of knowledge on both technical aspects and AT&T promotions.

Great service as always

First time I went no customers, other night only 2 staff and 4 people waiting. Had good service when they finally got to me but was not able to fully answer my question.

I went here to get an iPhone 6s, and got great service. I was immediately greeted when I walked in, and there was no fuss or hassle during the transaction. I think I spent about 20 minutes in total here and walked out with a great new phone.

Wonderful service even stayed with us 30 after close to get us taken care of.

Brian and staff went above and beyond to get me going. I recommend coming here over any other store when you need help or products.

All they re interested in is sales. Problem resolution is of no interest.

Fast service. Good people.

They are a retail store for at&t. Not very well stocked unless you want a 700.-1000. dollar phone. Thats what they are selling. The cheaper models on display are not available.

Very helpful staff but prices too high for me..plus att..funds democrats which means tgey fund abortion..cant buy

The manager there, Richard, should be fired. He locked up something on my account that has still almost a week later hasnt been fixed. My husband and I are 20 year + customers. He treated us very poorly. Then on the phone Wednesday he stated he was working on my problem. I didnt have a problem ... he was the store manager and it was his issue.

Bad customer service, and the employees Park right next to the front door

Very good reception courteous I write them a ten

After 10 years with another carrier,I decided to try out ATT- Worse decision I have madeI went to ATT in Benbrook Hwy to add 2 lines to my account and was rudely assisted by Sales manager BryanHe refused to help me since my State ID was expired, I presented him with Government issued Naturalization papers and he still denied me serviceI requested for him to help me find a solution to my problem since I needed lines todayy and if he couldnt help to please call someone either by phone or in person that could --Bryan proceeded to first scream at me in front of my kids demanding us to leave, then while still kicking us out, he proceeded to answer a phone call and rudely ignore us--He then, while on the phone, told us to leave because he needed to help real ATT customersHORRIBLE CUSTOMER SERVICE, made us feel inferiorLuckily BEST BUY is 5 minutes away and with their 5 star customer service was able to add 2 lines to my account with no problemsSTAY AWAY FROM ATT in Benbrook- HORRIBLE CUSTOMER SERVICEGOING BACK TO VERIZON when contract is over

Terrible service. Every time I come in with an issue the only option they have is “call customer service”. They employees aren’t helpful at all.

Great and fast service!

Bryan the store manager is actually pretty rude. Definitely wont return to this location.

Very good service.

Fantastic, friendly and quick service.

They tried to help in every way but I didnt have enough money this time

Kind staffs, fast service

Not helpful at all

Great fast service

Quick service

Absolutely slowest service EVER!!!!!!

Convenient location

AT&T is horrible