I just purchased my first car from Jessica. She was incredibly kind and helpful texting with me for almost a week before my test drive. She answered all my questions as they trickled into my brain and she was not at all pushy. It seemed like she really wanted to help me find something good for me. Overall, such a nice experience and much better than I expected from a dealership.

I came to Infiniti to purchase my lease and Darren Simsek was awesome to work with. He was very patient and worked hard to make sure we left happy. Most dealership experiences have been bad for me but Darren made sure this one was awesome!

Thank you to Dave, Alan, Brandon and Brandon for an ideal car shopping experience! FIVE STARS for the professional, fantastic, and fun team at Infinity of Bellevue! - Kathryn and John Freitas

Bellevue Infiniti’s sales staff, finance and service departments are the BEST! If you are looking for a used or new car, go see Brandon G, you will not be disappointed!

I bought a Mazda CX9 from them. We had a 3 month warranty. I came back the same week to let them know there was something wrong with the transmission and they checked it out and said they could not find anything. Then we took it to Mazda and it needed a new torque converter. 5000 for that. Then they got in there and said some of the teeth were broken. So that is another 5000. 10,000 total. I dont even know what to do!!!!

I love getting my oil changes here, the price is competitive and you get your car washed and vacuumed. What more can I ask for? No one pushes service items and yet they check the car for issues so that you know what needs to be addressed.

Jessica Schaeffler & Brandon O’Quin made the process very easy of getting my used Infiniti QX30!! I inquired about this vehicle not even 24hrs ago and I was able to take it home the very next day!! They are very professional- I felt like I was treated as if I was on the red carpet ✨ patient- they made sure I understand every detail in fine print. If I could I would give them 100,000,000+ stars haha! Thanks so much for my beautiful vehicle 💝

Jeffrey was awesome! The whole staff was super friendly and helpful. Zero problems. Great experience! Thanks everyone!

I made an appointment at Infiniti of Bellevue for new tires a week in advance. I arrived at my appointment only to be told they did not have the tires in stock. Checking stock before scheduling the appointment would have saved me a trip and reschedule. Once rescheduled service was completed using valet service they would not release my car unless I paid via text message using a third party payment system that stored my credit card number, or provide my credit card information over the phone to them. I was not comfortable with the security of either method. When I told them I would like to pay in person, they responded that I need to come to the dealership immediately, and It is our policy that a vehicle will not be released until payment is received. Thank you for that unprompted reminder of how a basic business transaction works, even though I gave no allusion that my car be returned to me without payment. Eventually I received a ride to the dealership and paid for the service in person. Service advisor Alyssa was helpful, but overall execution by other staff was poor.

Fantastic customer service and dealership. Would recommend anyone to check them out before buying elsewhere. Sean my salesman was extremely knowledgeable about the particular vehicle I wanted, but was not pushy and just truly wanted to help get me what I wanted and explain my options. He and Brooke in finance were very helpful and efficient in getting me a better finance rate than I expected. They are the best.

Highly recommend this place! Our sales gal, Jessica Schaeffler, was wonderful and helpful with no pressure. Our paperwork was processed smoothly and quickly by Brooke. Very happy and we highly recommend Infinity of Bellevue!

My car had a window broken during a theft. Alyssa D of Infiniti helped me get the window fixed. She was incredibly helpful and available the entire process and even worked directly with my insurance to ensure no information was missing. I am very appreciative of Alyssas professionalism and service.

Amazing experience! I will definitely be back to purchase another car. I love my Audi A6! Thanks for everything 😁.

Extremely rude sales person, who ran a hard credit inquiry against me without my permission.I went here in 2019 when I was looking for a new car. I was clear about stating that I’m here to just test drive and not make any purchase as that was the my first time buying a car. When I got back, the sales person was pushing me to buy a car. When I said no, he blamed me for wasting his time even though I had already made it clear that I might not be purchasing.After 2 years, I finally got that hard inquiry removed from my credit history. Its illegal to make hard inquiry online and I believe what they did would constitute an auto fraud.

Don’t come here for service. They misdiagnosed a code, charged me $1600 for a fix and the same code came back after 3 days. On the second diagnosis, they told me my transmission was shot ($9K) and that the original code I came in with would now cost $3K to replace. All of this would have been great to know before paying for them to fix the non-existent problem the first time around. When I asked for a partial refund, I just got the run around from my service manager and no follow-up from the dealer. Terrible experience, don’t come here if you value your money or quality service.

Looking for a high end SUV, Infinity of Bellevue was my third stop and ended up being the last! I walked away with a QX50 - a nice car with the right features for me. Kudos to their salesperson for making sure I understood all these features. Driving the car alone - willingness to entertain a well documented comparison with the other cars I was looking at - good hospitality where all elements which made Infinity of Bellevue stand out for me.

This dealerships service department is hands down the worst and unethical service department I have ever dealt with. They will blatantly lie to your face about about additional services that are required and recommended for your car.When I brought in my 2014 Q50s for an oil change they tried to upcharge for me these recommended services -Perform fuel injection service - $269Perform decarbonizing service - $269Replace engine air filter - $33Replace cabin air filter - $82.50Perform rear differential service $82.50Perform brake fluid exchange service - $229(required) New Rear Brakes - ~$550For a grand total of $1,500+!!!!I thought it was extremely odd that they recommended I get a new Cabin and Engine air filter when THAT SAME DEALERSHIP had replaced it not even 6 months ago (less than 3k miles). I called my service advisor (Jeff), and asked him what the deal was and he said Oh yeah, it definitely needed to be replaced, it was really dirty, you may have ran through something. Which I rarely ever drive any more because of WFH and turned out to be a blatant lie. I popped out the cabin air filter myself to check it and it was brand new!I called Jeff back and asked to speak to a manager, and when I spoke to Aaron, I asked him, why they would recommend these services when it was just done. **His response was There was no way for their service department to actually check for those things, and was just based off the number of miles on the car, which is a major red flag and shows they do not care for their customers.** He offered to make it right by taking a discount off the other services or brake pad change, but I had lost trust in them at this point and would never trust them with my car, I am so thankful I made that decision.Forward 3 weeks, decided to pull the trigger on those new brakes, took it to a shop in Seattle that had helped me out and did a great job when I had a flat, Ace Auto Repair (ask for Trevor). They also did a 52 point inspection, and everything was perfect, even the brakes! The brakes were brand new at 10M in front and 7M in the back.TL;DR, do not trust this service department, they are extremely unethical and will rip you off if you dont know a lot about cars.

This was the BEST experience ever buying a car, it was all done professionally and speedy. Brandon and Brandon were awesome putting everything together and done with in about 60 minutes.👍🏼thanks to all at Infinity of Bellevue!!!!

This was, BY FAR, the best car buying experience of our lives. It was the best price in hundreds of miles from us. Yung was helpful, knowledgeable, fast and quite hilarious. We drove up from Salem, Oregon and it was absolutely worth it! Brandon in finance really worked hard for us and got a great rate. He’s super awesome too. All around fabulous from beginning to end.

We have had an unimaginable amount of issue with our 2018 QX30, at first the service team treated us well and did all they could to fix the issues with the vehicle.Until now. We got our car back for the (no joke) tenth time and had tried to get the vehicle lemon lawed, so this time they said the issue was our fault (same issue we’ve brought it in for five times now) and cherry on top, didn’t clean the car once they gave it back to us and treated my wife like a nuisance for even being there.Honestly can’t explain how excited I am to get ride of this car and never have to deal with this service team again. Truly a horrible team.

Great place everyone very friendly and family oriented. They will go extra mile to help .

I always happy with costumer service and doing nice job

My wife and i drove 60 miles away to check out the 2018 q50 that was posted on there site. We were working with Zane he was patient and very nice and helpful. He let us take it for a test drive and we really liked the car and was very serious on buying it. Then when we came back from the test drive his sales manager Allen came out and took over the sale. he was loud and very rude he made us feel rushed and  Pressured. then when I pointing out scratches In the back bumper and front bumper he looked very  Irritated with us.Then he agreed to have it painted so we continued to still want to go forward with the sale all we wanted him to do is to work with us. after a couple tries he literally snatched the paper from in front of us and told us he cant do anything for us.and walked away from us as if he really didnt want our busines. He made us feel like we got kicked out of the dealership. I dont recommend working with Allen he was loud rude and disrespectful. So we took our business to infiniti of fife.

Delivery experience only. A great place to deliver. Allen and Crew are very helpful.

This Is a GREAT place to purchase your new car! I am a young adult with little to no credit and they made sure and did everything they could to help me be able to still get the car that I love! I’m a very happy new car owner and it’s all thanks to their hard work!!

Great location, great people, love my Infiniti QX50!

The best customer service and buying a car experience was with my Sales Person Todd Fee and the Finance Manager Sally Fremmerlid. These two people are a class act and they both know Customer Service! I was so impressed with the two of them, that I knew I had to buy from Bellevue Infiniti. The car was a Christmas Present and they helped me keep it under wraps.Todd Fee even delivered the car to me after it was purchased. He took time out of his day and drove it south 2 hours to make the delivery. He graciously took a train ride back to Seattle. Awesome job and the wife loves the car!

Happy to have found my favorite Infiniti dealer in WA at Bellevue!

I have purchased four infinities total. The last one at this dealership for the first time. Spent just under $50,000.00 on it. Never heard from them again. Horrible customer service. Infiniti of Fife will continue to receive all my service work and any new Infiniti’s I buy in the future. Even if it means ordering the vehicle and waiting.

We recently bought our second car from them and in both occasions we had a great experience. We purchased from their used car lot and the sales person was very knowledgeable and helpful. Not too pushy on negotiations. The transaction was smooth and all involved were very attentive to our needs. They are also well setup for distancing and COVID protocols. It is the first place I look when I am planning to buy a car.

Clean, inviting and friendly service folks. Though I bought my car at Infiniti of Lynnwood, Im bringing it here for all of my service needs. No one likes to be hustled, and there is none of that here. THIS is how you should be treated with a high end vehicle. Not like some 3rd rate used car places that could care a less about you or your needs.

We had the greatest experience when purchasing our Infiniti QX60. They were absolutely classy, informative and genuinely felt like they wanted to help us get what was best for us. We drove an hour and half to visit them but will gladly do this every time to get the service we received. I had worked with Russ over the phone to get images, videos and anything related to the cars we were interested in.They have made a life long customer with us and will easily recommend them. Shout out to Russ, Ryan and Brooke, who all made our purchase a memorable experience!

I highly recommend Todd Fee who is super professional, helpful, responsive and patient! Such a wonderful experience buying a perfect car through him.He is honest and straightforward and he earned my business — I was also at another Infiniti dealership in the north, and the experience was MUCH worse! There were many mysterious items on the quote, and so many terms in their explanation that I don’t understand. The general manager there was impatient and kicked me out when hearing me not buying it that day.The experience with Todd Fee was just refreshing. I definitely will work with him again if when we’re buying another car!Actually all the staff I met at Infiniti Bellevue are respectful and friendly. The process there was very efficient. It was just a couple hours from when I walked in the last time to when I sit in my new car read to drive home.5 star experience for sure!Pic took when I was doing the paper work.

Yesterday, I received an update stating that the wrong part was ordered, and it was denied coverage through the warranty Dept., The service dept had to reorder, the part . I called the warranty division of Infiniti and was informed of the details. The service department ordered a rebuilt- generic axel - instead of the original model that was designed for my car, which includes the make and model year. This was extremely disturbing for many reasons. I began to wonder if this was customary practice at this location. I was never informed of this decision.It is imperative, that a customer is informed if they are being given off market parts or rebuilt parts, to arbitrarily order rebuilt parts, without the customer’s / consumer knowledge is unethical.I brought my concern to Aaron, the service manager,. Aaron’s response was dismissive and defensive, evident of poor service and unethical practices. Aaron expressed no interest in regaining my trust or reassurance as customer. He reprimanded the service personnel, but said to me “ what do you want me to do, we corrected the mistake.’ When I added and said I can’t help to wonder if this only “some” customers are treated in this manner- Aaron’s rebuttal was “ that’s speculation.”As a person of color Aaron’s response was not only disrespectful but confirming all the inequitable interactions that I have witnessed at this location.Unfortunately, this was a missed opportunity for this dealership to correct a wrong .

I am appreciative of the two men who made it possible for me to drive home in a new vehicle. It was worth the drive.

We bought our car through Brandon and highly recommend him! Very professional and down to earth. It was a smooth process from walking on the lot to driving off in our new car. Shout out to the finance guy too for being so informative and honest!

Friendly people, good customer service.

Awesome Fast and easy in-and-out great people great deal came home with the new car

I just had an oil change done at Infiniti of Bellevue and Jayelene at Service was very personable and explained everything done after the inspection. Great experience. Thank you!

Was looking for a car that still on their website. went to the dealership to check out the car and ita sold out. salesperson told me they have more in the inventory, went to take a look at it, cars already sold and he didnt even bring any key with him. he just show me the exterior. salesperson is seems like not in the mood to talk or something.

Best car buying experience my wife and I have ever had! We drove from Hillsboro OR to see Brandon. Everything was done prior to us arriving. Brandon was up front and honest about anything and everything. We highly recommend doing business with him if you are looking for a new or used vehicle. Thanks again Brandon!

My husband and I recently bought a car from Infiniti of Bellevue. The customer service was excellent. Salesman Russ and manager Ryan were both knowledgeable, answered all the questions we had, and worked well with us to make a deal. Russ listened and treated us like family. I truly felt like he was on our team to help us get the car that we want at a really good deal. Overall, a big thank you to the staff at Infiniti of Bellevue for the splendid customer service.

Fred was a phenomenal sales person. Easy going. Knowledgeable. Courteous. He personally made sure we were treated well from start to finish. The best car buying experience I have ever had. I would highly recommend him and this dealership.

Infinity Bellevue employees are some of the most petty people Ive ever encountered, they are more concerned with a parking spot than providing service. I went there recently to view SUVs and parked in ground level of the parking deck, NOT the higher levels where it specifically state at the entrance Infinity Parking Only. After parking I noticed, there were empty parking spots next to the one I parked in, and there were other non-Infinity cars in other parking spots near mine. However, when I came back out after looking at the SUVs, there was an Infinity Courtesy van purposely blocking my car, preventing me from backing out, even though there was still an empty spot right next to mine. I called the number for the service department and said theres a van blocking mine, then I was questioned several times why were you parking there? to which I said to view some cars. After wasting 15minutes on the phone, I had to wait 30minutes for someone with the key to finally move the van. Is this what you people do instead of servicing vehicles? Heres a thought, if you dont want people to park there, maybe put up a sign and dont assume everyone is a telepath? Also, congratulation, you have lost a sale!

INFINITI of Bellevue in my opinion is a A1 Top Notch car dealership. I would recommend INFINITI Of Bellevue to any and all my friends and family.This had to be not just one of the best interactions But The Best Interaction that I have ever had at a Car Dealership.The team that worked with my wife, Erin and I was Thomas, Eric, and Patrick, and let me tell you these three guys really put in work to get us exactly what we were looking for.When we arrived we were greeted not just as a customer, but it almost felt like they were trying to make friends with us. He sat us down and found out exactly what we were looking for in a car. Thomas went out and found two different vehicles that had everything I wanted and allowed us to test drive them.After choosing a car, Eric went to work on the numbers game. He really listened to what we told him we wanted payments to be and not to exceed. Eric really put in work to get us as close as possible to our desired numbers.Then Patrick Topped it off, after not just listening, but paying attention to why we were looking for a new car in the first place, offered us a maintenance plan that we could not refuse while keeping our payments were we wanted them to be!!!!I guess what I am trying to say is Infiniti Of Bellevue in my Opinion is an A1 Top Notch Car Dealership and I give you guys an A++ for your professionalism and dedication to your customers wants and needs. 5 Star rating for sure!!!!!!!!!!

Great place to get work done on your car Very good peopleThank you

Top Notch Service! From sales to finance to service. The staff at this dealership went above and beyond to not only get me the best deal but to make sure I was happy with my purchase!There was no high pressure sales tactics that made making a decision uncomfortable.I am glad I made the choice of working with Infiniti of Bellevue!Thank you again!

Brandon OQuinn is the Finance Director there. Had dealt with him and a previous dealership. He is a honest person to deal with. He had Brandon Gilmore take care of us from a sales perspective.Got a fair price for the Infiniti we purchased. Everything was taken care of. The vehicle, new to us, looked like it just came off the showroom floor! They will take care of you at this dealership!

Very nice, clean and friendly staff. They also do a great job explaining what needs to be done to the car and after service

Had the pleasure of working with Ryan Virtue via phone and email for my entire sales process. This was my first time purchasing a vehicle from out of state. It was a fast and professional experience from step one.

Went to get some accessories for my SUV and the parts department personnel were able to help me cross-reference the parts I needed to ensure theyre compatible.

I was told my oil change would be free since I bought the car from them but the guy I spoke to wasn’t there so another guy told me I had to pay.. long story short I didn’t have to but I wish that note was writ the n down with my appointment time so I didn’t have to deal with that. But the customer service was still nice and they even vacuumed my car and washed it. So other than slight lack of communication it was great! Will be back. Thank you!

Professional staff made the car buying experience smooth. Price for certified used car was as advertised and they did not negotiate. We had a few bait and switch experiences at other dealers, so this was a welcomed change of pace. Accommodated concerns about buying a car during pandemic and I felt my safety and health were their priority. If you see a good deal on their website as we did, I would recommend working with them to take it home.

Update: I went in for part installation today. Jayelene was exceptional in serving me. Wonderful experience! Would definitely come back for other services.------------Update: Appreciate a prompt response from the Infiniti team. Will reach out to the manager in regards to my inquiry.For the time being, I will adjust the score. (May further adjust the score after the service if needed)--------------I asked online about the prepaid maintenance service plans. A sales rep responded asking me if Im buying a new car or not. I said I already have an Infiniti car and want to learn about the prepaid maintenance service plans. After learning that Im not buying the car, the rep just ignored me totally. Nice way to impress your car owner and customer.

Before showing for our appointment we were toldYes we can negotiate with cashWhen there no negotiation and was told they would rather financeSo we left with no purchase of a vehicle.

Infinity is the way to go! I had the best experience one can have. My contact person Eric was courteous, professional with a great depth of compassion in his work. He was the perfect gentlemen and was clearly knowledgeable in thoroughly explaining in detail what to expect and creating a way for my car to get the best of care. Thank you so much Eric and hats off to you Infiniti!

I was impressed with a new Team at Bellevue Infinity from the ones I encountered with since 2017. They are more friendly, caring & supportive in Customer Service. The major individuals that made my car service and buyout of my leased car was Harry, Thomas & Patrick. This new Team was a great experience that I hope to refer others to. The only negative is the paperwork time, it still takes hours and wish that could minimize if house buying can.

I had the pleasure of buying a, new to me, car recently. The manager I spoke with on the phone had the car sanitized prior to my test drive. When I arrived I was greeted by the most courteous salesman named Yung. Yung really made me feel catered to. I can say that shopping at this dealership felt completely different than any other I had been at. Allen the used car manager knows how to talk shop about cars. I too am a car person so that was nice to be in good company. Yung got me a cherry BMW at a reasonable price. He really made my family feel welcome. Driving an hour each way in rush hour traffic twice to close the deal, was most definitely worth the adventure. Even through financing there was no pressure sales tactics. This is was very refreshing for me. When I need another car, which will not be for many years, I will come back to Infiniti of Bellevue.

After reviewing the web site and locating a vehicle I was interested in, I emailed the dealer for additional photos. I didnt want to make the long drive down with out more details. By morning Jasyln had replied with photos, a car fax and any other details I could possibly want. I made an appointment and went to take a look. Infinity of Bellevue was well priced and professional. Our sales woman, Jaslyn was amazing. We felt no pressure and had a great buying experience. Its been almost a month and weve had no surprises with the car, only the pleasant call of the dealer locating a second fob and sending it to us. That never happens. We feel very lucky to have had such a great team. Thank you

I stopped by to see if I could get some license plate frames for my older Infiniti. Gladly I met this friendly and stunning Manager named Erika.Warm greeting and not only pointed to me the directions but walked back with me and took care of my needs. I’ll be in someday to purchase a vehicle or maybe work for her in the future.She made me feel like a very important client and thanked me for coming in.Thanks again Erika,Sean

I highly recommend !!!I was scared going into buying a car, Cesar and Gilly made my experience so amazing and worth while; I called before to make sure the car I was interested in was available or if I could even get the car, Bellevue is far drive from where I live. Cesar and his team work diligently and did everything they could for me, for that I will definitely be coming back and referring my friends and family to Infinity of Bellevue. Best car buying experience I couldve asked for. I got to leave in a new car that I really wanted!Thank you Cesar, Gilly and Infinity or Bellevue

Service Team handled the entire process quickly and professionally. The oil/filter change and tire rotation were great. There were issues with the payment system at several kiosks but the team worked through them, would recommend higher ups replace the system as it wasn’t the first time it had trouble accepting payment.

Great experience and very nice staff. The offer I got on Mercedes AMG GLE 43 was great. Worked with Jacelyn, Alan and Brandon. They gave awesome offer and great discounts on the car and 6 years extended warranty in addition to 6 month remaining factory warranty. Thanks

Todd made my buying experience very pleasant. He was very professional and seemed to be concerned with my wants and needs. And the customer service was probably one of the best I have experienced. Patrick made the buying process almost effortless.Everyone I came into contact with were all pleasant. Thank you for my new vehicle!

Fast friendly service

Cant thank Todd Fee our sales rep, and Sally the finance rep, enough for their wonderful help in getting my wife into her new Q50 Luxe. She loves it so much, thanks for the fantastic experiance and deal.

I needed to order parts for my vehicle and Bill was very helpful, informative, friendly, and quick. My parts arrived faster than expected and I was able to pick everything up early. I will definitely be using this dealership again.

I enjoyed the no pressure buying experience.

First time car buyer and I have to say, dealing with Todd was great. Extremely helpful and very informative, no question left unanswered. Worked with me to get me into the vehicle I wanted. Would definitely 100% recommend this place to anyone. Im very happy I choose to deal with him and this dealership.

Exceptional service! At 84, I don’t drive much—and with the pandemic even less. So I was not surprised the other day when my 2015 Infiniti Q50 would not start. I made an appointment to have the battery checked, expecting to be sold a new one if I needed it or not. The duty service manager knew my name when I arrived, offered my wife and me cookies and something to drink. Thirty minutes later he told me the battery was just fine, advised me what to do to keep it charged and sent us on our way in a shiny car that had been washed and vacuumed. The cost: nothing! That’s five star service!

Staff is friendly and knowledgeable. I love bringing my car here for maintenance, especially because I always get it back looking gorgeous. Even if I move away down the road Ill still come back here to lease my cars. Keep it up guys!

No matter your situation, Infiniti of Bellevue at work very Hard on your behalf. Infiniti Bellevue went above and beyond for my husband and I, getting us into a 2021 vehicle. Thank you is not enough.

THE PARTS GUYS! EVERY SINGLE ONE OF THEM FROM BILL MATT AND THE REST WERE ABSOLUTELY AMAZING. You guys are unsung heros and deserve acknowledgement. I am truly appreciative of you all even down to taking my old large oversize box so I could transport my new parts home safely. Thank you thank you thank you

This is my 3rd purchase from them. Awesome staff, very pleasant and helpful. I highly recommend Infiniti of Bellevue !

I had a very good experience. The service was excellent, the attention from your employee also fantastic! I highly recommend your business.

Todd Fee and the team at Infiniti Bellevue went ABOVE AND BEYOND to get me the truck of my dreams! Todd didn’t give up until he got me the best price, deal and terms possible. This process can be a bit daunting, but I feel well informed, respected and cared for. Sales manager Eric Biro was great to work with... still owes me some song and dance though 😆. Highly recommend if you’re in the market for a vehicle.

Please understand this is being written on a freezing, snowy, and rainy day here in the Bellevue area. Most of the city is shut down because it doesnt know what to do in these conditions. The smart ones are on their way to the ski slopes!My husband woke me this morning and told me he’s was going to the office because he had meetings. My first inclination was, “Take a Lyft.” But he wanted to drive my perfect three-year-old Ford Explorer 4WD. He caught me before I’d even had a cup of coffee, so the Southern woman, use to driving a 4WD, was not engaged enough to stop and question this decision.He went to his meetings and left to do some grocery shopping. When he went back to my SUV, it would not start for him. I still believe it was a car tantrum, it missed me.At 2:12pm he calls me so I can figure out the problem. He was reading the digital displays, but they kept giving him different messages, and there was a clicking noise. I knew what the problem was. Why he kept pressing the Start button, is beyond me!It became a matter of either me taking a Lyft with my portable charger or calling a service. When he told me he was at Uwajimaya in Bellevue, I had to remind myself to remain calm, because all I wanted to do was smack him!I told him to walk the less than 300 feet to the Infiniti of Bellevue dealership and ask for help. I explained he didn’t need to go to the actual dealership, just to the Service Department. For the record, my husband is the type that hates returning items to a store or complaining when hes served the wrong thing. He’s just that kind of man.After his third reiteration of, “They won’t help because we didn’t buy the car there,” and me telling him to GO to the dealership, he decided, facing the guys in the service department and them saying “No,” was better because then he could say, “I told you so,” and let me work the problem.At 2:39pm my husband called me back. James B. from the Infiniti of Bellevue service department, without hesitation, had stopped his work and came out to help. Initially, he probably stopped so quickly because of the sheer look of horror on my husband’s face, from the experience of having to ask for help.Understanding the situation James grabbed a portable charger. The one he brought out wasnt powerful enough – my husband did not think to mention it was a 4WD. He told my husband to stay in the car, while he trudged back through the bad weather, the entire 300 feet, and got another charger. Upon his return, my poor mishandled Explorer started on the first try.Thank you, James B. for taking care of my beautiful Ford Explorer! The Husband will probably buy an Infiniti from your dealership for his next car purchase out of his continued gratitude!Oh, wait… I negotiate the car deals in this household, and I only buy Ford. I’ll still leave this five star review for your service department and James!For the women: 27 minutes!I married him for his good looks and Stanford education not his ability with cars!

Thanks to Darren, Sally, Hitoshi and Infiniti of Bellevue! My mother couldnt be happier with the service she received while buying her new car. Ive personally bought new cars at 10+ dealerships in the greater area. Top notch people like you are a rarity indeed. Well absolutely be back as patrons in the future.

Freddy and the rest of the staff were extremely friendly and helpful. The waiting area had many accommodations! Service was done in a timely manner and explained well before I left. Thank you!

My sister had found the car of her dreams and Brandon in sales and chris in finance were on it. We barely took a test drive because she had driven several elsewhere and a block down the road she stated this is it, lets get back and getter done. Seamless transition from Brandon who before my sister showed up walked me thru the vehicle. Even though it wasnt an Infiniti the man knew everything about the vehicle. Extremely charming, yet upfront and honest thru the process. Chris in finance was great! Though several sales in process, he didnt rush us when we had questions and honestly looked up what warranty would be left on a used car from a different manufacturer. He rocks! Oh and it doesnt hurt that the kitchen is pandemic safe currently with individually wrapped goodies. Time in test drive and out was 1.5hr. Thank you for a great experience.

Worst dealer Ive visited. I had an INFINITI G35 to repair and I was charged ~$3000 for braking pad issue and $1000 for just a right side view mirror. They didnt even provide me a loaner car, instead, they asked me to go to enterprise by myself to pay for the rental car by myself. I guess this is probably because my INFINITI is too old? Interestingly, I consistently receive message from them to sell my car to them for $3000, which is even much cheaper than the repair cost.

Arturo greeted me by name upon my arrival at the servuce department. He quickly went over what I was there for and my appiontment was underway. My vehicle was serviced, washed and vacuumed within the hour. Arturo then pulled my car right up in front, made sure any questions were answered, and I was back on the road. Well done!

Really good brunch of peeps work here

I highly recommend asking for Mr.Russ if you are planning to buy a car from here.He was so kind and patient with me when I came to look at the same car 3 times in one week. He laid out and explained everything to me and even went through all the pros and cons that I could come up with.He also worked really hard to find me a great deal on a used Mercedes with the banks and even came in on his day off to close out the deal because my rental car was due that day. Which I truly appreciated.When I came in to sign the papers he had everything set up and I was in and out in about 30 mins. Quick and painless.Such a great guy and at the end of it I practically felt like he was family. Infiniti of Bellevue is lucky to have someone on their team with such charisma and a great attitude even though I gave him a hard time.Thank you Mr.Russ! You sir are a true gem in a sea of rocks.

Great service. And friendly staff. I got my second car for my spouse today. Thank you Thomas and Ryan again for helpful us.

My experience with the people at Infiniti of Belleve was wonderful. They treated me better than Ive ever been treated from anyone else when buying a car. I think the deal they gave was better than I could have hoped for. I would recommend these people to anyone looking to buy a new car. My car is beautiful.

Infiniti of Bellevue are fantastic to deal with. Tom, Eric, Patrick and Russ went above and beyond to find us the kind of car that we were looking for. They were very courteous, friendly, funny, patient and professional. We are very pleased with our purchase. Will definitely go back.

Car buying is the farthest thing from my specialty but everything about my experience with Infinity of Bellevue was nothing short of amazing, especially for a rookie like myself! Todd and Eric took great care of me from the get-go and were fully supportive of making sure I was happy and walked out with a great car! Sally was also a huge help throughout the process and made sure I fully understood my finance options. I wasn’t expecting to have such a great experience but I truly felt like it was a partnership from start to finish. Plus, they have the best waiting area with tons of snacks and drinks 😊 You guys have a great team!

I love Infiniti of Bellevue. I never have to worry because I know that I am in great hands. The communication is always thorough, and I never feel like they are up-selling me on services that aren’t urgent.

Dropping a quick note to give a big thanks to Todd Fee for all of his help working through the process of finding the right car for me - he was patient through a lot of indecision on my part (including multiple test drive appointments), answered all questions promptly (even over text and email), and provided all of the information needed to help me get there.He was extremely straightforward, honest, and fair throughout and I cant say enough about how refreshing that was in the car buying experience. Highly recommend working with him!

Very misleading about claims that you will get a large interest check back in the mail later. Also be sure and check your contract for extra monies added on in section H. Make sure the sale price is accurate on the contract as well. They quoted me a Mothers day special of $18491 yet charged me $18628. Its dishonest. And watch when youre signing the contract. They will chat you up so much you dont have time to notice youre being robbed!

The people here were awesome to work with. Taylor was super cool and great to deal with and sally was great at working her magic and getting us financed as a 1st time car loan recipient. I would come back 100% to do business with them in the future

This car buying experience is by far the best I have ever had, customer service was beyond reproach from several different independent personnel all with same aspire to offer excellence for my comfort and options. My Honda Pilot is as advertised and truly warmed my wifes heart. Specifically to call out Todd and Patrick. Amazing professional business I plan on going back for any new or used vehicle I need. Thanks very much for your amazing effort to ensure I had an exemplary experience.

Always the best service. Their current offerings of pick up and drop off and also loaner cars meant I never left my house during covid to get my service done and also the complimentary sanitizing and interior vacuum etc is always appreciated. The service manager was communicative about what would be needed down the line ... in my case brake pads. But he was not pushy about forcing me to do them. This truly makes me feel like they are making sure I have the right information. The prices for my oil change are on par with any of the other places- no dealership up charges. Always a great experience at this infiniti! Great job guys

I had such a great experience with everyone at this dealership. I dealt with tye, sally and Eric and they were super helpful! They spent a lot of time finding me the best loan and we’re so kind while I waited on banks. Wonderful staff here they make the process much less stressful

INFINITY Bellevue and Lynnwood have been very helpful to my mother and I with our vehicles. I appreciate their professionalism, kindness and great service each time were visit a dealership.

My Service experience at Infinity of Bellevue has always been superior. Waiting room is clean and pleasant. Information from the reps is clear and honest.

Great service! Arturo made it a smooth process from dropping off my vehicle to getting the loaner to pickup. Thanks!

The best infiniti dealership!! around next to none!!The highest customer service Ive ever experienced

I went to Infinity of Bellevue for regular servicing. I requested 15K mile servicing of my car. My car also had oil change indicator. It was Friday morning. I went to pick up my car in the Friday evening and found out that service agent want to keep the car for the weekend. They did not bother to communicate that with me. I was told that on Monday, i will get an update. Next Monday, no communication. On Tuesday, I send an email to check the status and here is the reply i got I am going to do the best that I can to kick it in gear with my technician that is working on your vehicle however, the shops dispatcher has stacked him with a ton of work.For the whole week, I did not get any update unless I send email or call the service agent. After 11 days, I had enough and went to the dealership to pick my car. I found that oil change indicator is still there. They have not changed the engine oil. They only changed the cabin filter. I could not believe the level of incompetence from the service team.