🌹I havent a clue about the biology or the psychology involved when a person dissolves into tears, but it is quite fascinating to note what turns them on. There are wives who can cascade over a late husband or a burned dinner, and equally pour tears of joy over a new bonnet or a renovated bathroom.... A while ago I took a ship back from Europe. Amid the tumbling confetti ... I found myself misty-eyed watching a young lady waving a tearful farewell to her boyfriend on the dock. I couldnt figure out if I was crying at her plight, or in delight that he wasnt coming along with us.~ Malcolm Forbes

Brilliant service from start to finish with Audi. The sales representative Michael Stewart was exceptional. I would highly recommend him if your are thinking of purchasing a vehicle from Audi Belfast. He went above and beyond to make the process as simple as possible. Great Service... Thank You.

Was just takeing one of my boys to pick up his car. So wasted inside or even out of car, however my son said it was first class service and work was topnotch,they even valided her car inside & out nice

I bought one of the cheapest cars available, and I was treated like I was purchasing of the most expensive! There were problems with the used car, but they were all fixed with no fuss what so ever, and the whole process was as easy as could be. Very easy to recommend.

Always friendly Staff thst make me feel right at home. Lance Walker is so helpful has helped me few times in the Showroom & on the phone, such a Lovely Person .

Dealt with Michael really great personal service. Thanks Michael for all your time. Always find the staff in Audi very customer focused and they do make the car buying experience, car servicing and parts purchases that little bit special.

Issue with my Q2, car was repaired promptly, really happy with the service, thanks to Colin and the team.

Amazing, very helpful, they fixed my car on a Saturday and I was not booked in .

After my 1st experience at Belfast Audi I can say I was pleasantly surprisedThe sales man Michael StewartWas friendly, knowledgable and very helpful, Not like other pushy sales men I have dealt with previously . I would highly recommend this guy to anyone who is considering buying from Audi !Great service & after sale service

Great experience buying a new car this week. Paul was an excellent customer service sales agent, so thorough and considerate. Very smooth and quick process. Chap on reception is an absolute gentleman. Also a good choice of products at a wide range of prices.

Cant thank the lads enough for their top drawer customer service. Des and Richard are personable, attentive and did everything they could to make buying a car an enjoyable experience. Smashed it guys 👊

Very pleasant place to visit and cars really nice

Left my car into Audi, Belfast for a premium service. The car had needed topped up with a litre of oil every three months which I asked them to check on. I ended up with a bill for £2,200, they charge out mechanics at £84/hour. I could live with this if an expert was servicing the car but when I saw the mechanic I would guess he was in his early 20s. They didnt even wash the car as you would expect from a premium service telling me all the good work was done under the bonnet. Three days later and the engine coolant is completely empty and the car undrivable with the garage not being open to Monday. Ive being driving Audis for many years, but I feel incredibly disappointed with service from the Belfast branch.

Very disappointed. I booked my car in for a new cambelt, water pump and a major service. I left it in early on a Friday morning. Later that afternoon they sent me a video of some faults they found with the suspension including perishing brake hoses. Regretfully I agreed to let them carry out the work. It took them a full week to finish the work which was ridiculous and during this they destroyed one of the brake callipers whilst fitting the new brake hoses and changing the brake fluid and they had the audacity to charge me for a new brake calliper when it was their fault. The technician commented that the brake callipers were relatively new on the video I was sent. I was happy enough paying £900 for the major service, cambelt and water pump but the rest of the work was far too expensive for all what was done. I definitely feel ripped off and should’ve went elsewhere. To add insult to injury I was told that my car was ready and would be washed and valeted. Guess what? It wasn’t. The interior headlining of the car was covered in oil (see photos) which I noticed later on. After complaining I was offered a free wash and valet. Totally unacceptable. Just because it’s an old car doesn’t mean it should be treated like a piece of junk. I will never go near Belfast Audi ever again.

Awful service, and then the representative had the affront to ask for a 5-star review. (Must affect their bonuses)

Great staff, efficient and informative, polite. Premises spotless and car returned spotless also

Was here today and had a service,from the very start it was a excellent experience.Paddy dealt with the customer service and a gentleman he is, over-all a very satisfactory visit

Love cars love German cars and very found of an Audi always buzzing here and great coffee

For a premium brand the customer service is non existent! Made a booking via Audi’s website to arrange a test drive, got a call from Audi Belfast and arranged a time and date to come in. Arrived at the scheduled time and only got as far as the showroom to see the car on the showroom floor. Explained I had been to Mercedes and VW and test drove a new car there which lead me on to the test drive I had arranged with Audi but got told “there is no point test driving it because it’ll just drive the same as a VW.”I was really disappointed in Audi and feel deflated coming away from there. I certainly didn’t leave with the wow factor I got from Mercedes and exceptional customer service I got from VW. Some staff in Audi Belfast require serious customer service training and need to learn how to be less elitist with their misguided preconceived ideas on whether a customer should or should not test drive an Audi.I might give Audi Portadown a try to see if the staff there are better trained even though they’re part of the same dealer group.

Happy with service David McAleer could not be more than helpful

Great service, great team... Hospitality great

Great customer care..fantastic showroom

Very poor... Nobody spoke or made any attempt to make conversation. I will buy my A8 elsewhere.

I called into this place today with my father to ask about buying a new A1 for myself and my dad was there to ask about the Motability scheme and what offers would be available on behalf of my disabled mother.After reading the reviews of this place here on Google and of the positive feedback it had received, we were looking forward to having a quick chat about buying the car, or at least to see if we can book an appointment to call back when it’s convenient for a chat.Unfortunately, at the front desk we were very surprised to be greeted by one of the rudest people I have ever met in a car showroom. My father asked about speaking to a Motability representative and he was immediately told “no one’s available” with no follow up on booking an appointment or taking his details for a follow up call, the Audi person just stood in silence looking at both of us with disgust. Unfortunately my father has run into this kind of discrimination before in premium brand car manufacture’s show rooms when asking about the Motability scheme.I asked if I could speak to someone about buying a new car to which I got an immediate, very loud, cheeky response of “can’t you see everyone is busy” as they waved their hand towards several of the other staff. After taking a step back from him and looking at him in shock of his attitude, he then paused for a moment as if he realised just how cheeky he sounded, he backtracked and made the excuse that because of COVID no one could speak to me now and asked if he could take my details for to make an appointment, I was so shocked and disgusted I just walked out.I’m giving them a 1 star review because of this, your staff have to realise that they are representing your company and they cannot treat buying customers with such disrespect. This is the first time I or anyone in my family has ever called into this dealership and have never been treated so badly when trying to get information on buying one of their products.The question is, aren’t car sales down because of COVID? - I would say that treating customers this way is not the best method to use when trying to get sales back. Always have respect for your customers, without them you are nothing.Hopefully this is just a one off but please bear in mind what I have said above before visiting this placeThanks

Left my car in for a major service at Audi Belfast yesterday. As usual the customer service was exceptional and in particular Paddy Bell went above and beyond. I have been dealing with Audi Belfast for many years now and could not fault them in any way. Thanks guys for all your help and assistance!!

Shocking that Audi dont give curtesy cars but will for key workers what an absolute joke shocking absolutely shocking

Great experience even with social distancing in place. Decent sales staff who arent pushy in the slightest

The staff are very helpful and polite it was a pleasure to work with them thank you Audi

Great audi dealershipCant wait for you to get opened up again

Brilliant place fantastic looking cars good service personal.

Left my car up to Audi Belfast for a service. Excellent service & customer service from Paddy Bell in particular was fantastic . Very friendly & polite.

Audi q3 went in for child lock problem turned out needed a new lock Colin and his team sorted it out with first class service 100% would recommend you ask for Colin and the team thank you Colin

Great place, friendly staff

Poor follow up on used sales 4 Tel calls and email unanswered

Good customer service from Trainee Ben

Cant fault them in my experiences. Nice building with friendly staff that went above and beyond trying to fix my minor issues under warranty.

Ferry helpful and polite

Norbert is a very helpful individual and very professional!

Great service. Staff very helpfulIt oozes money and class

Superb customer service from Ryan Todd and Les the delivery driver. Couldnt of asked for more seriously good bravo 👏

All very slick high end, very polite and businesslike, the common worker may feel overwhelmed with the busy rich surroundings and millions of pounds in cars to walk past. Rather go to the dentist any day. But thanks anyway for the 40 minutes.

Spotless showroom. I was immediately greeted despite a lot of customers clearly buying cars. One way system with much emphasis on hand sanitizer. Correct part was there expensive but expected that from a main dealer. Served professionally and friendly by Patrick

In my experience I recieved great service and I couldnt recommend my sales guy (Shaun) more. Bought my car a couple of years ago but I still call in to see what stock they have and its easy to walk around at night.

Excellent service and a great set up in response to Covid-19. Thank you in particular to Des McNeill. A gentleman and truly helpful as ever.

As always excellent service.

Fantastic service both when I bought the car nearly two years ago and now, sorting out a problem through the warranty. Polite, friendly and prompt attention to customers needs. Excellent!

Noting but praise for the staff, the standard of service, the experience that I have received has all been exceptional. Well done. From the very first hello and coffee, to actually the whole experience of picking up my new car - superb. Post sales care exceptional too. Keep up the good work! Thank you Richard and Des.

Very professional response.

I could only say good things about our visit to Audi Belfast last night. We arrived late afternoon and (after a rather lovely latte) Michael gave us a comprehensive tour of the A1 which he had brought round for us, followed by a test drive. He then parked it in the brightly lit workshop for us to look at in detail. Then followed several conversations in the showroom again to discuss finance options, thus meaning that Michael was almost the last member of staff left in the building! As a result of his perceptive questions to us, and intelligent answers to our questions, we are now Audi converts and as of today the proud owners of an A1.

Would like to thank Ryan and the team after my recent purchase was a bit of a challenge being in England but the service I received was excellent and they were right about the car its spotlessly clean inside and out and a dream to drive thank you for everything 😀

Nice selection of cars but prices are a little on the high side

Great place and cars

Excellent service today when we picked up our new Audi Etron from Belfast Audi. Chris Crawford left no stone unturned and ensured we had an 5* handover experience. Many thanks Chris for your help. H&P Lennox

Car in for service and work. David Kerr very helpful and got everything done perfectly.

Misleading adverts online wasted our time

Excellent service by David McAleer. We collected our new car this evening. David could not have been more helpful with helping us find what we were looking for. He is incredibly personable and lovely to deal with. We will look forward to dealing with him and Audi in the future.

First class service

Place is ok but when you go to other car showrooms sandwiches and tray bakes are available, here you get a tiny piece of shortcake, maybe if there was less money spent on flower arrangements then extra food could be available especially when you have to wait hrs for your car to be fixed. On the plus side staff are lovely

Excellent customer service. Gave my car a free health check and advised me of what work it needed done. Also washed it inside and out for free too! Just a pity I couldnt afford Audi to do the work. Cost wise its sky high but was still well impressed with the overall experience and customer service

Sale team where very helpful and straight talking.

Absolutely excellent. Most welcome and friendly staff. My car was attended to with professionalism and punctuality. Well done to everyone there.

Fantastic experience. I had the Q3 serviced here which was quick as well as going above and beyond everything we were expecting. The tea, coffee and biscuits were a lovely touch too.

Just wanted to say a great Thank you to Desi and the team Cant fault the service, hospitality and the professionalism. Great team and Great Showroom, would not hesitate to recommend.

Beautiful showrooms with fabulous looking contents. Great coffee, with a little millionaires shortbread on the side, a very nice touch. Ill be back the day I can afford a TT or if I win lottery and am picking up an R8.

They canceled my meeting tomorrow for warranty service .. a special holidays for that day has already been saved earlier ... I am sorry that they treat the Audi customer like this .. They didnt propose another day and even if they did, they would probably resign again.this company is not a real Audi service. I serviced my other audi at Portadown Audi and there have never been problems.I will return to the part in Portadown..or maybe a real service at Sligo?I do not recommend this company in belfast and I am waiting for an official answer from Audi Germany Never underestimate the client! Never not more audi in this coantry!!!

Really disappointed with the service I received from Audi. It was the first time I had visited them and it will be my last! Waiting times are ridiculous as well as attention to detail. You can have the best showroom in the world with the best refreshments but dealings with the customer is the most important thing of all. If customers are paying for such a prestige service they expect a top notch customer experience in return.

Friendly staff, nice coffee and cake as we waited, beautiful cars and beautiful showroom

After sales is so poor in the Belfast branch. Once they get your money they dont care. Will be having any service work done in the portadown branch much more personal.

The showroom was amazing Chris Crawford our sales consultant went above and beyond nothing is too much trouble definitely recommend Belfast Audi to anyone.

Meeting the guys at Audi is what you expect from a five star hotel (that sells cars)The Staff were all fantastic. Weve been a client for twenty two years and it only gets better.Another great experience!!

Excellent customer service from Michael Stewart. Made my car purchase very easy and enjoyable! Would thoroughly recommend! Carley

If you leave you car in here for a service and own either an S or RS model, its very likely its one of the many cars i see getting raked up the Queens road which is Audi Belfasts test drive route. Hard down shifts or they red line it for the fun.

Today i changed headlight bulbs in my A6, but i lost small screw (photo) guy in parts department told me audi not selling this screw separately, and i should buy different headlamp and replaced screw... shame on you audi

A very pleasant experience. Staff knowledgeable and courteous. Time taken to answer any questions fully. Follow up contact made the following day to ensure that everything was fine.

Very efficient, customers treated very well. I appreciated the courtesy transport back to the office whilst my car was being checked over.

Couldnt diagnose an issue, had to diagnose myself, independent verified and swiftly fixed the issue. I was still charged with no offer of a refund or in kind gesture. Terrible that a main dealer cant see what a customer can with a basic diagnostic tool! The car wont be back.

Very happy experience which was delivered by Erin in a very professional and friendly manner.

Always a nice pleasant experience. Very helpful and friendly staff work here.

The showroom is really nice, but the dealership is afflicted by having stand-offish sales staff who ignore potential customers.I was completely ignored by sales staff and I wondered to myself What do I have to do to buy an Audi?. Maybe I look as if I couldnt afford an Audi because I prefer not to wear designer label clothes so they just ignored me. I can afford designer clothes and an Audi.Obviously I mustnt fit their target demographic. It looks like I wont be buying an Audi any time soon!If I could give them a 0 star rating, I would, but that is not possible, hence the rather generous 1 star rating

Parts dept staff member very pleasant and helpful. Good price for what i was after .. if this was true for other parts I would keep coming back

Customer service from staff usually excellent. Always treated well when I visit. Colin Morrow was extremely helpful to me today and went way above the line of duty to clarify options and help me make right repair vs. replace choice for me. Ill also buy my next car from Isaac Agnews because of this great customer service.

Receptionist friendly and approached us. Gary was patient, non pushy, friendly and helpful. Prepared.to go through lots of options. Was here last year and Jason was fantastic too. Also remembered us and came over. Cant praise Gary and Jason highly enough

Had a great experience shopping for a car with Desmond McNeill. Great guy who made me feel important from the 1st time we spoke.

Expensive

Smart modern dealership with good range of new and used cars on sale. Staff friendly and helpful.

Beautiful showroom. Beautiful cars.Been in 3 times and nobodys come near me. Not even the receptionist to say that someone would be with me shortly.Would like to do business as looking at an RS3 they had but obviously didnt want my money.

Unless you go in looking like somebody with a shirt and tie then forget them coming near you.... wouldnt even make eye contact or say hello, stood for over 40 minutes waiting to see someone.... needless to say thay missed a sale

I was looking to buy a new car and so Made an appointment and reached at the appointed time. Was told to wait in the coffee area. And then after waiting for 45 minutes was told that the guy I was supposed to meet is with another client and I needed to come back some other day. Speaks volumes of their customer service and if this is the way they treat you before you buy a car wonder what happens after they have got your money. I shudder to think.

Staff very pleasant and attentive. They do make the effort to run through all the options to help you make a more informed decision.

Staff are always friendly and helpful and there definitely know how to look after there customers. Esp Richard hes helped me out alot of times

Def Audi are the best car dealer ive ever been to

I have driven Audi for quite a few years. The saying hoea; you get what you pay for. For sure l, leaving your car into Audi will not be cheap. The service you get however, is seconds to none. Staff extremely polite, helpful and very professional. I have never had a bad experience in Audi Belfast, other than the bill 🙂 I dont youll ever have receive that level and quality of service in any other establishment.

Came to fix light..left with brand new audi Q3..

A new facility for Audi cars, very well appointed and easy to get to.

Super car dealer and their free coffee is amazing

PoliteEfficient

Excellent service from a main dealer. Two cars purchased recently and each a pleasant experience. It is easy to make sweeping, unfavourable statements but without detail they are worthless.

Disappointed, thought he was going to spray me with his antibacterial bottle,felt like i was a nuisance and he sprayed everything i touched the minute i lifted my hand, Not Good!!

You get what you pay for. Very attentive staff. Free tea coffee. Pleasant environment

Excellent customer serviceTheatrntin to detail is fantasticWe were just there to start looking for our next car - not buying until Febbut decided to have a look at the a6The sales reps were very helpful and friendlyProfessional without being pushyEven the coffee was great in the showroom waiting areaWe will definitely be back to buy here