I visited the Bedford Northern Tool recently and was very impressed from the time I entered the building. The store was very clean and well stocked and perfectly arranged. I was just going to run in to find a power washer but wasnt sure what I exactly needed. As soon as I entered the store one of the salesmen came right up, introduced himself and asked how he could help me. His name was David and he stayed with me and explained the power washers he thought I might be interested in. His help was greatly appreciated because when I got home and got started it was everything he said it would be. I was going to go for a less expensive one but happy I didnt because I definitely needed the power of this one. I highly recommend this store and definitely ask for David if he is there. He is a great asset to this store.

Great group of folks at the Bedford location. Very helpful and courteous. Worth a visit for whatever you need.

Waited in line for 15 minutes behind two other people, with four people behind me. Customer in front of me asked the cashier to ask for help, because she was having trouble with her current customers order and she finally did. When the help came, the customer in front of me said “I’m trying to give you guys my money”The cashier that came to help said, he was busy taking care of the floor. The customer in front of me asked, which was more important, the paying customer or the floor. The cashier, with a smirk on his face, said the floor was more important. In front of five customers that had been waiting over 15 minutes in line to be helped.Terrible customer service. I’ll never be going back.

Im extremely disappointed in Northern Tool service department and management at the Bedford, Tx. location. I dropped off a piece of equipment for their service department. After paying $40 for them to look at it just to tell me the obvious what I had told them was the problem. They said they had to order parts for it, and I was told it shouldnt take long to fix once the parts came in. I was also told they would call me back with a total price for repairs and about when it would be ready. A couple of weeks went by, and I never got any calls or updates. After trying to call a few times and got the run around by some employees, I finally just went down to the store to get answers. I was told the service guy had quit and parts were ordered, and they were going to get another service guy from a nearby store to finish work that was unfinished including mine. One of the managers told me it would be ready by the following Friday. Well guess what, it wasnt and nobody could explain to me what was going on. I let them know of my disappointment, and picked up my equipment that sat untouched for a month. I lost money in my business with that equipment sitting at their service dept.as I left it! Poor customer service!

Love the store! The employees there have always assisted me when need be but have never been pushy. The store is clean and organized. It is well stocked.

I purchase from Northern Tool on a regular basis. I ordered a Milwaukee grinder which wasnt in stock in the store on July 8th. They said it would be available for pick up sometime between July 15th and July 26th. After waiting to be notified, I went in to the store on August 4th to check on it. They said it wasnt available yet but I went and looked, and they actually had one available for sale in stock?!! The manager told me that mine had to come from some other inventory source or location and that they would notify me of its arrival. So I bought the one they had in stock because I needed it. Here it is, August 31st and I havent heard a word! Oh and by the way, I had to pay for it up front, so Im out the money and still dont have the grinder. And not one word from the store manager or any other employee. Crickets.......P.S. I gave it two stars because I have had some good experiences at this store with employees and managers through the years. I think Northern Tool just needs to update some of their policies and procedures.

My first experience at Northern Tool was today during the winter storm here in north Texas to buy a generator. The way the store manager handled the 100+ people in line for hours was amazing. This store manager along with his team is top notch. The entire experience was a breath of fresh air. I can’t comment on quality of generator but as far as quality of people, it doesn’t get any better. Texas at its finest here

Positive experience this store is always clean and organized. Store employees are great!

I dont recommend shopping here or working here. The store manager and assistant manager, behind closed doors / private conversation, they are mean and nasty. Completely inappropriate and unprofessional. They expect you to do everything perfectly after personally insulting you then threatening you. Just general dishonesty, disrespectful, unpleasant. Not recommended in any way.

Great selection of tools and a great source for trailers and parts.

Great service, great folks, Everytime.

Great store.Could use a 1 to 2 more sales staff on the floor for a weekend. Hard to get a little help.Great products and selection on items.however. if you know what you need no problem.

They are really nice make you feel comfortable thanks guys

After buying 2 inverter generators, one started giving us problems. Both were used at the same time parallel. Their mechanic “ fixed” the problems this one had. Or so we thought, ended up taking it back to the store more than 5 times. They don’t keep track of the repairs and the guy who did the repairs one day walked put and never came back while my generator was still being repaired. Got a call it was ready. 2 monts later the generator caught fire exactly the part they “ fixed”. Northern Tools and the Manufacturer, Powerhouse, both refused to fixed the situation, they both choose to blame the customer who spend more that 7k with them. How does a generator stop working after your technician fixes it and then it’s not covered because there is no papertrail or notes on your part. Horrible service, no accountability and the only thing they can do for me is offer a discount on a 3k generator they damaged.

Good prices and good quality. Friendly and helpful staff. Limited variety.

Ken and his staff are awesome.

This place is kinda like Tractor Supply but with a wider selection. They have a good array of standard (and more obscure) hand tools, tool bags, pressure washers and almost anything you could need whether youre living urban, suburban or rural. The staff was extremely helpful, very knowledgeable, friendly and easy to find.

Always have a good experience when ordering from of Visiting the Bedford Texas Northern.

Setup my order online and called the store before placing it to ensure they had the products. Places the order and immediately received confirmation and then a short time later another email saying it was ready for pickup. Simple easy and accurate.

I called looking for a generator and spoke to David. They didn’t have the one I wanted. He was with a customer but said that he’d call me back and check with the warehouse. He did check with the warehouse and called me back to inform me about the product availability. He said that he’d call back if his store gets it in stock. He was friendly, didn’t rush me off the phone and thanked me for shopping with them. He’s a great ambassador for Northern Tool & Equipment! If anyone goes into the Bedford store, ask for David and he’ll take care of you.

Nice place very friendly helpful and experienced staff staff

Organized establishment nice staff enjoy coming in.

5 star experience. The store was packed but they kept everything organized and orderly. Staff was courteous and efficient.

Northern has a good selection of items that are hard to find elsewhere. Their prices are reasonable, so you should always check their website because sometimes its different than what you find in the store and they will match it.

The store location was convenient for me for an online order pickup. The cashier was not very friendly.I went to the outside loading area to pickup my order. One of the items had, in my opinion, had enough damage to the box I asked for a different item with an undamaged box. I was told to return the item if I found damage when I opened the box. I finally demanded the item with an undamaged box. I left with an item in an undamaged box. I was satisfied.I guess the employees were having a bad day. This is typically not what I have experienced at this store.

Customer service was off the charts and incomparable to similar stores! I visited the Bedford store in search of a pressure washer I wanted to buy for my husband. I had no clue on what I was needing or looking for. An employee named David greeted me shortly after entering the store and led me to where the pressure washers were. He asked what I thought my husbands applications for the unit might be and thoroughly explained the differences in features and prices. After making a decision on one, he explained what accessories would be needed and also offered an extended warranty which I thought was a good idea for the long term. He made the whole shopping experience enjoyable and painless. I will always return to this store for my future needs and Ill be asking for David when I do.

Great location for specialty tools

Great place to come for odd ball tools and hardware. Priced similarly to Harbor Freight but the quality seems much better on most items.

So grateful to find a generator when entire state of Texas is frozen! Top notch customer service and efficiency from the manager and his staff during this time!! Thank you!

Great customer service and management. Staff was very friendly and helpful. The store was nice and clean which made it easy for me to navigate around it and find the tools that I needed. They also have great prices and deals!

Needed items they had on sale. Located items purchased and left

Placed order online checked out with paypal very fast & easy

Incredible Customer service! They guys here really make sure that you leave with the utmost confidence in your purchase and help guide you to the perfect product if you need the help!

The store was packed but they kept everything organized and orderly. Staff was courteous and efficient.

I appreciate the quality of the tools and the customer service at the Bedford store. I recently purchased a dry cut metal saw. It works phenomenally well, one of the best tools I’ve ever purchased. Mike and his staff are always very helpful. I highly recommend Northern Tool and this store in particular.

We got the best service ever my husband loves his new chain saw the guy even showed us how to use it..even got a 3yr warranty.. bet we will return.

Very helpful service at the Bedford store - helped me find and price items, and then lifted heavy items to my car. Lots of hard to find items - Harbor Freight cant even compare to Northern Tool for selection, cleanliness, value, and staff.

We had a very good experience in the store. The associate, Janna Egleston, was very helpful. She was knowledgeable, friendly and quick to assist us. The store is clean and easy to navigate. Highly recommend store and they definitely have a professional staff!

If you RACE there, you may still find a good selection on certain Carolina Boots on Sale for 50% off!!! I was totally thrilled.

Picked up some needed tools at a great price.

So far i have had a excellent shopping experience with Northern Tool even when i ordered a garage heater that i ordered and was defective the resolution department handled it quickly and i returned to my local store and had a refund within 24hours great place to shop online and at the stores. 👍👍👍

Store was stocked and very clean. Great customer service. I had needed a little help, a manager named Janna got me all taken care. Wonderful experience shopping there.

Everything I want and all the help I need

Friendly, helpful staff and a clean and well-organized store. Return policy is good, and the process is easy as well. It is a pleasure shopping here.

Terrible experience paired with abhorrent customer service. Purchased $700+ piece of equipment online, paid $19 for home delivery and they shipped it to the wrong address 40 miles away! After 4+ hours of phone calls, both corporate & management at this location refused to take responsibility. Now, a pallet of equipment sits in an elderly persons driveway, violating HOA and incurring penalties — all due to a mistake by Northern Tool. Downright shameful by any standard.

David the repair/sales guy super awesome at the Bedford Texas location also his helper. Would do business again thank you for the great customer service.

Doing an EXCELLENT JOB SUPPLYING GENERATORS THROUGH THIS STORM!

Great service experience. Manager, Janna, was exceptionally helpful and knowledgeable.Store was very clean and well stocked.

Awesome service and fast, even though the store was full of customers.

I love Northern Tool. I can usually find everything Im looking for...along with a lot of things I may just want. The staff at the Bedford have always been very helpful and friendly.

First time coming here and I was impressed with the selection of tools and the amount of on sale items throughout the store. However I waited in line while employees just walked and talked around the front end. I decided to return the items to their shelves and walk out. I will be checking out other locations because I found some awesome deals.

I have noticed several new utility and cargo trailers on the road. Should you need any accessories, this is the place to go.

Store is super clean and staff are very helpful. Thanks Janna for helping us!

I find it hard to leave this place without finding something extra than intended and up on the register. Main reason for visit included locating heli-coil or similar product: no go. Have another project involving motorizing a mountain bike and found the build-it-yourself go-kart isle is gone unfortunately. However the Stihl chainsaw 170 would make a wonderful powerplant!!! Any thoughts? Pluses short list includes built in clutch, reliable, 30.1cc turned 1.7bhp, both sides feature LOUD, a few minuses to consider are lower fuel economy compared to a four stroke, vibration, and 2 cycle oil.

I love this store my husband is a wrecker driver and I always get hos safety gear from here along with his tools!

Great costumer service we are so greatful for the help just when we lost all hope the service tech encouraged us and found a solution to our problem he got the unit fixed and working better than before he is so awesome and just a happy person.

Easy online shopping!Wish other places were this easy.

Great cashier there! Very sweet voice blonde!

This is where I get the stuff I need. Great customer service!

Great store...very organized and clean. Helpful staff.

Called Northern to get a new carb put on my lawnmower. I got Thomas in service and he said to bring it in and he would order the part and it would be about a week to get part in fix and get it back to me so I agreed and dropped it off. 2 days go by the phone rings and it’s Thomas. Mower ready for pick up !!! Unbelievable !!! Thomas is all pro !!! Great on the phone and he wasn’t there on Saturday when I picked it up so I couldn’t thank him for his service and professionalism and excellent customer service. BIG SHOUT OUT TO THOMAS IN SERVICE !!!My name is Nathan Myers and I approve this message !!!

A bit pricey but great service

They helped me find the parts I needed and everyone still maintained the state required Covid-19 distancing too.

Is a great place to buy tools friendly and helpful staff I think their tools and stuff are better than Harbor Freight

Terrific service and a full inventory of the stuff you need for home, farm, yard, trucking and trailers. I went for new hubs and bearings for my waverunner trailer.

They were able to get generators restocked during the power outage

I expected more customer service as I needed help with a tool box. Was given a cart and no other help. This store was understaffed but they had no problem taking my $450.

My husband asked for assistance with a 350.00 dollar item he wanted, the guy said he would be right back to assist and after waiting about 15 minutes we just left.

Always has great prices on millwaukee tools and other equipment in so many areas . And the peoples there are respectable and nice as well helpful.

Easy online shopping, and same day delivery as long as you are within 20 miles of the store. Whats not to love?

Purchased what I needed with great service. Good brand and hopefully reliable forever. Thanks.

Ive been here before, so I knew better than to expect anything. The only reason I went, was to purchase a lite weight folding hand cart. Well, they did not let me down. I was invisible, apparently so were other customers (very few). I fail to see the difficulty in addressing a customer, who you depend on for your paycheck. How hard is it to say Hi, how are you, may I help you? When you see a customer looking at a specific item, ask them what they need and help them make a choice. Dont they realize the more they show that customer that they know that person could have shopped elsewhere; but chose them? Grateful? Apparently not. But, on this trip a bright moment. The cashier. Very nice, greeted me at check out. SHE made the trip worthwhile.

Good products, prompt delivery, good website

I could spend hours in this store.

Soooooooo much better than HF.Really clean store,very nice and helpful staff.

Employees are NOT knowledgeable or helpful about their inventory. There are much better places to shop for similar merchandise than wasting your money here. Also, they will block any negative reviews on their products on their website! This should be a warning as to the type of business they are.

Allways good

Good selection of stuff

Great tool store.

Generally speaking I like NT and would give them more stars but this particular NT had a serious lack of people that know anything about their products. The majority are retail clerks with no other life experience. Bottom line, they cant help you beyond reading the product description.

Helpful Friendly staff and Managers.

I hope you have a long time to shop because it takes forever to check out.

Very clean and organized site. The employees are knowledgeable of tools and locations of products. I was able to be in and out quickly but I walked the store checking out all the different high end equipment they have.

Good selection, good prices.Employees are friendly, but may not be the best resource for tool info... Be ready to do a little research on your own.

Staff was very helpful and the store was cleaned

Honored a coupon that was outdated. Thanks.

Clean well lit organized store

Staff is a;ways very helpful

Awesome place, has big selection

I visit this home store quite often but sometime when I visit Jenna E. The cashier never smile and actually I notice she change her attitude with other customers therefore I may start to visit more Home Depot to where they make feel welcome regardless if it will cost me few more dollars any tools but Ill have a good expirience.Thank you

I could spend my my whole bank account in here.

Basically a premium harbor freight. Great selection of tools and replacement parts for trailers and pretty much anything youd have to run into as a general mechanic. Name brand items as well.

Had an employee call from the Denton store to confirm that they had a product in stock, only to show up and be told nope dont have any and havent had any (thanks Denton store). Well we we told this once we could pull the manager away from the computer and the baseball conversation he was having with the employees. Then he called us liars when we told him we had the Denton store call and confirm they had stock, Mike Q. the manager in question might be the rudest retail worker Ive ever encountered.

Very helpful, i couldnt find what i was looking for i asked for help guy didnt hesitate to help me find what i was looking for. Also helped that he explained how to get the best use out of the product i bought. Will definitely be going to shop there again.

Absolutely perfect. Associates were helpful and responsive. Everytime I come to this store, I am impressed!

Bought an rechargeable sprayer cart online as they dont stock this item in their stores. Took awhile to get it and then got it home and found out the battery was bad. Wasnt a NT brand, but a 3rd party tool. Didnt want to hassle with waiting for another battery to be shipped from manufacturer so I returned it. Mason (sales rep) helped me out, thoroughly explaining the return process (it has to go back to warehouse as it was online purchase). I choose to purchase a different item and Mason even price matched the lower online price. Mason is truly a rock star and was more than helpful...great customer service. Love this store too, they have a great inventory and lots of good values.

Great staff the manager was very helpful i was impressed with their service. thanks Mike for helping me getting what I need.

Great service

Great service

Called before hand made sure product I wanted was there the salesman hooked me up with the floor model had it waiting for me thanks leo. Very hard to find product in any store