What a great staff especially Zoe and Mike the manager,very nice and polite. They we’re pretty fast with making my glasses,and scheduling me the same day.The doctor there is awesome as well she’s very sweet and kind…

The manager, Michael made my mom’s shopping experience wonderful. He is very knowledgeable and we really enjoyed his personality. Definitely, keep him around! If my eye sight ever gives me any problems, I know where and who I’m seeing. Thanks again, Michael!

The absolute best place to go to get the best glasses and service. The staff is very knowledgeable and professional. I ALWAYS go to this location and every time I have a great experience, which is hard to say about most places. Top notch service with high quality products. Highly recommended going here if youre looking for an eye appointment or new glasses.

Jasmine and company were awesome and a tremendous help. Jasmine excelled in customer service and warmly pointed me in the right direction in helping me make the best decision with my (frames) purchase. She took the time to create options based off of what I told her I was looking for and together we went through a process of elimination where her opinion and expertise really shined. I would 100% recommend this store and Jazmen to anyone who is in the market for any sort of eye wear / eye care.

I am in the market for some new glasses after breaking mine. I was just shopping around and spoke with Michael after making some frame selections. Michael was amazing and has a wealth of knowledge! He answered all of my questions and helped me sort out the nuances present in different frame styles to determine what style would work best for my needs and lifestyle. 10/10 would recommend this LensCrafters and Michael to anyone needing help with glasses.

I had a great experience with Michael the manager. He is so knowledgeable and personable. My glasses fit perfectly. Thanks Michael your the best!!! See you soon when my next frames arrive.

The manager, Michael was awesome!! Sam was really helpful with picking out the perfect frames for me! Im so excited for the Tiffanys to come in! The staff at this location have always treated me the best!

Been going here for a long time. The staff there is great. Very knowledgeable and helpful. Great place to get your vision fixed.

They literally saved the day!After my husband broke our daughters glasses while trying to fix them we found ourselves in need of new glasses the day of her first homecoming and Id be lying if I said I wasnt panicking!Not only did they make the process of getting a pair of same day glasses the easiest process ever, they also made sure to make the process as fast as possible because of our circumstances!!Honestly, if I could give them more stars I would because they were beyond amazing :)

I was goofing off with my children and accidentally got my glasses caught in the automatic sliding door. They were folded in half and both lenses popped out. I came in expecting to have to purchase new frames. Judy was able to repair the frames much to my delight!!

I have found that not all Lenscrafters are the same and this one is the best! Theyre customer service is truly legendary, led by Michael. Thanks to all of the staff, including the exceptional Dr Su for making every experience at the Fairfield Mall Lenscrafters delightful.

Awesome place love the people there Micheal is awesome

I loved going here to get my glasses and the staff was amazing. Michael was so awsome helping me pick out frames that look amazing on me. I would highly recommend this lenscrafters to all my family and friends!!!

Valerie, Connie, and Sam were amazing, They were very helpful and great customer service. Highly Recommend!!

Amazing service! Michael was joy to talk to and made sure to inform me of all the discounts when buying glasses. Dr. Su was very knowledgable and thorough with her exam and explanations. Highly recommend!

I could not of asked for better service! They were very nice and professional. The glasses selection was pricey my step daughter and I definitely took advantage of the sale. My stepdaughter being very shy they were wonderful working with her and no joke glasses were done first thing. As of this review I loved this place and the staff.

Michael is the absolute BEST!!! 10/10 recommend

I needed an emergency pair of glasses for my daughter before leaving on a weeklong trip. Lens Crafters was able to make my daughters prescription lenses within two hours. I was very impressed with their selection, service, and prices. Excellent 50% discount for kids glasses.

It was a great experience. Samuel was very informative and helped me make the right decision for glasses and lenses.

Super friendly, knowledgeable and minimal waiting for my glasses! I will continue to use this location. Be sure to ask for Jasmine, she is amazing!

Absolutely love this office! Everyone is so informative and the atmosphere is very relaxing! Thank you for all you do!

Purchased two prescription sunglasses recently from Lens Crafter. One is perfect love the fit and vision is crisp the second pair makes things seem distorted. Took the second pair back and they immediately said we will make you happy don’t worry. Tried an adjustment a little better but not great. Fearing I would never wear the expensive sunglasses I was bummed. Optician said I can swap out for regular prescription glasses or exchange for new sunglasses. I opted for a brand new pair of glasses, Lens Crafter applied the purchase price of my two week old sunglasses to new glasses. I did not have to pay any additional money, now that’s good customer satisfaction guarantee!

Was just over 10 mins late because of my pinched nerve in my leg, the doctor had no other patients and was sitting at her desk and they refused to see me and rescheduled 2 weeks later. I wish I could give this place 0 starts but this is as low as it goes. Just shows how much the doctor DOSENT care, better off finding a better doctor around town.

Dr Su is very efficient and full of helpful vision information. Robin is great at picking out new frames to fit your face. Good experience.

Great first time visit! The Doctor was super nice and personable. Jasmine was a great help and made my experience smooth and I walked away happy with the glasses I chose.

Today I went in to pick up my new frames and exchange my prescription sunglasses.Everyone is friendly and always happy to help.Judy is my go to for nose pad adjustments!

The man who helped me was fantastic, I believe his name was Michael! He was so upbeat and seemed to really love his job! I really enjoy Dr. Su and she’s very helpful! LensCrafters does tests that no other place I’ve been to does. I really feel like I’m getting the best care when I go there.

Definitely recommend this store. The doctor was wonderful. The staff was so helpful.

Im always impressed with the staff here. They are knowledgeable, friendly, and helpful.

Dr. Su is great she is honest and does not whitewash things. When I told her that my last Dr. recommended bi-focal contacts and that I did not like them, she said Yeah, those dont work. I highly recommend her.

Quick and easy! Robin was a great help picking out my new glasses and getting me all taken care of!

If you enjoy great service, head over to the Beavercreek LensCrafter. Great service and always greeted with a smile...I think...we are all wearing mask.

I’ve been seeing Dr. Su since 2012. I love this location! Love the staff and I learned so much! My husband and I will continue to come here!!!!

Everyone was very friendly and helpful. I was in and out quickly with a new pair of glasses that I love.

Called and wanted to order contact. Quoted me a price but couldn’t take payment over the phone (only can accept credit cards and not debit). Went in and they told me a different price. Asked about it and was told that it was the price after you do a rebate. But can only do the rebate once I receive my order. I hate it when company’s are not up front on the hurdles and hoops they make you jump through. If I was told that it was a rebate I wouldn’t be that upset. It’s just lying about the price and not being forward with your customers from the beginning.

Since I am going out of town tomorrow, I needed a quality pair of glasses quickly. Michael (Manager at the Fairfield Mall location) was fantastic to work with. His professionalism, thorough knowledge of the trade and kindness were the perfect combination to help me in an efficient and friendly manner. He is a great asset to the company! And thank you LensCrafters for your dedication to the military community and providing such a generous discount! It was a surprise blessing today!

Micheal was amazing!

I absolutely recommend this LensCrafters to anybody! Dr. Sherry Su is amazing and knows her stuff through and through. all staff members I came in contact with was very professional. I am a semi truck driver and I deliver to a major dollar store chain. I had a temporary change in vision due to a medical issue and I came in to get new lenses. Unfortunately my lenses were unique and needed to back ordered. The store manager agreed to provide me with a temporary safe pair of glasses which allowed me to keep delivering critical supplies like Lysol and soap during this pandemic. Being able to see clearly is so critical for a truck driver both day and night. Ill certainly be returning to them for all my vision needs..Thank You!

Everyone was AWESOME! From check in to check out. Robin sealed the deal with the Oakley glasses. Thanks for everything.

Val!!! Literally amazing! She’s the best and I always have a good experience they are the best

The doctor and the assistants were all very professional very courteous well kept for the conditions that are going on in our world today thank you.

Had an eye exam with Dr Su, shes the best, wouldnt even think about going to another doctor. And no you dont have to get your glasses for LensCrafters.

Michael and staff at this location are very professional, knowledgeable, courteous and friendly. I will recommend this location to anyone.Prasad

Everyone at this Lens Crafters was AMAZING! From the physician to Sam who helped me pick my glasses...the experience was nothing but pleasant and not a task at all! I am already looking forward to my next visit! I also want to mention Robin who performed my tests. Customer service is above and beyond! Good job Lens Crafters!

Moved to the area from out of state and was happy to see walk-ins welcome sign at Beavercreek mall LensCrafters. When we went in, we were told they didn’t do walk-ins. Later we called and were told that even though that’s LensCrafters policy (which is why they have the sign up) the optometrist decided they wouldn’t like to accept them. Sound like it’s time for them to give up their corporate affiliation and open their very own place with their very own name. Will be calling corporate to see how they feel about this. Obviously won’t be ever spending money at this location- giving LensCrafters a bad name.

Excellent staff and doctor. Would definitely recommend to friends and family

The optometrist Sherry that works in this office is amazing! I was a little frustrated and she hands down made everything better. Then when I went to deal with my glasses situation the assistant manager (I feel horrible that I can’t remember his name to give him a specific call out) really took the time to talk with me and answer all my questions. The Dayton Mall location made me lose my faith in Lens Crafters but this location restored it.

Robin was great as well as the store manager.

Kyla was extremely helpful and professional!!! Great experience.

I love Dr. Su, she makes the visit very comfortable, and the staff was informative and accommodating. Zachariah was also helpful with picking out glasses and additives for the glasses. Great atmosphere.

The office staff was not friendly when it came to having my appointment or follow-up appointment. In December when I had my appointment I called to see where in the mall they were located and I was given directions and told, you have 5 minutes to get here. If you dont make it to your appointment on time, you will have to reschedule. I was at the mall, trying to find the best place to park so I could make it on time. I made it amd was rudely told to sit and fill out the paperwork. Then their internet was down and had to charge my card the old fashion way with the slider that makes a copy of my card. Stating that was the only way I could pay or would have to reschedule. Not a good first impression but I moved past it. Met with the Dr who was very nice and helpful. I was not able to come in for my follow-up and in doing so was not able to get contacts, I did pay for the fitting though. I am in need of contacts but instead of being understanding due to COVID, I was told they are taking the necessarily precautions and need to come in again for a new exam. I stated I needed the contacts and was told if I have my old place that I got them, then maybe I should go back there. The trial contacts given fit perfectly and was having no issues for the 3 months I have been wearing them. Luckily my prescription hasnt changed enough to be a concern and can get them at my old location. I will be returning to my old location and will not recommend Lenscrafters to anyone! I made the poor choice of trying somewhere new and had horrible customer service. I do not recommend.

I absolutely LOVE the optometrist at this location, BUT, I had some issues with my lenses, my prescription was rubbing off of the only eye that Im really able to see out of I bought my lenses back to see if they could be fixed, the man that I spoke with was NOT concerned about my situation and was willing to charge me $400.00 just to replace one lense, after paying almost $700.00 for lenses and frames you would think that they would have accommodated me in a more respectful way, he asked me what I was using to clean them with I explained, eyeglass cleaner and eyeglass cleaner wipes, he then treated me like it was my fault, that the prescription was rubbing off, if that was the case why were they not rubbing off of BOTH lenses!!?? I politely said no thank you to his offer of $400.00 to fix something that was there fault, and said that it is sad, but i will not be returning here for services again, in return he said with a sarcastic remark, sorry to hear that!

Everyone who helped me today was awesome! Megan is a phenomenal manager, made me feel comfortable and helped me get the best deal.

I was there at this location in the Fairfield commons mall in Beavercreek 2-17-2020. Val was very helpful,friendly and nice. She helped me out today along with her other fellow co workers. Thanks again for ur help Val and fellow co workers at this location

Called several times and never got an answer.

Kyla helped me today when I picked up my glasses. She was so nice! I wish more people had her enthusiasm!

The staff at your Fairfield store are awesome ! Especially Robin !!

Strongly recommend against going to this LensCrafters. Today was the SECOND appointment I made and took time off work for SPECIFICALLY to get contacts and the SECOND appointment that no one was on shift to do the contact teach. Absolutely mind boggling. Common sense would dictate that if a customer makes an appointment to get contacts TWICE, you would have someone there to provide contacts, especially after already paying for the exam.

Had a great experience here. Extremely polite and professional. I felt my exam was thorough and the Dr. Answered all my questions. Had new glasses ready in an hour. They even fixed my old glasses free! Ill be back.

I had a good experience here, although I did not go to the doctor here. I came in with a prescription and got my glasses the very next day. The woman working put up with my trying on 50 pairs and FaceTiming my friends, and then acted as an unbiased tie breaker. Very much appreciated!

Well i went to the one in Tampa Florida a few years back and at one point had FOUR different employees trying to help me find frames talk about Sharks for commission and Then i go to this location to get my frames tightened because they had a special wire on the bottom of the frame that holds it in and they gave them back with a huge scratch on them and said thats how they got them NO!!! Whoever tightened them accidently slipped with the tool they use to tighten those types of glasses!! And then they offered me half off new onesLenscrafters the Mafia of eyeglasses.........

Kind and helpful ladies, never had a bad experience here.

Another irritating experience. We specifically asked when making the exam appointments whether they accept a specific type of payment. They said yes, so we made the appointments. When we arrived, the front desk person told us the exams were $10 more than when we inquired by phone. Fine. Everyone makes mistakes or miscommunicates sometimes, right? Then another person comes to take our payment and her total is yet another $10 higher and runs the payment through the machine. She doesnt understand the code it gives her so she runs it again and asks the optometrist what the previous code meant. Well, it turns out that the payment form, (Ill remind you we had specifically asked about this payment) is not taken for exams; only for purchase of products. This was never stated. The independent optometrist does not accept that form of payment but LensCrafters does. You might think that would be a detail they would mention when people call and ask that payment is accepted. Weve seen this optometrist 3 years in a row and each year we have some issue arise with the store staff; from simple rudeness to plain incompetence, today was the last attempt well make to pay for their services.

Very helpful tech fixedca problem with the glasses I bought there at no charge.

My overall experience was great, my optometrist DR. SHERI SU was very thorough and found issues my old optometrist missed for years which resulted in a great prescription. I was able to find the frames I wanted after the exam and the glasses where done in less than an hour. I will definitely be coming back.

The dr doing the exam is great but the glasses are a scam. If my insurance pays for $175 of frames and we get 20% off the balance over $175, why am I paying $95 dollars on $173 frames? It’s a total scam.

I went in to look at frames and found a pair I really liked the shape of, but not the color. One employee told me they had it in black online but i would have to just order it with the lenses. When I asked him how long it would take he told me the black color in that frame was discontinued. I got on Lenscrafters website and it was listed so I was going to order them from the website but it was not applying my insurance benefits. I asked the second employee for help and she said that if the frame is discontinued for them as the store it won’t be available online so I shouldn’t go through with the order because And I quote “You won’t get your money back”. I asked why I would not got my money back and she said “where would it go if the frame is not available”....? First of all, I don’t know if she has never ordered online before but that’s not how that works... second of all, I will lose 100% faith in a company if an employee cannot back up their own store’s website... I understand that she only wanted me to purchase in store- I get it it’s still her job and still a business- but she continued to say “I would never recommend ordering anything from the online website”. I can tell you right now that if you as the employee tell me not to use the website ever, I probably won’t be a customer of your store or company at all.

First time using this service. Staff was wonderful. Physician did a fantastic job with me and my kiddos. Dr. Su followed-up after appointment to ensure full understanding of changes to my daughters prescription. Have recommended to friends and family. Great job to Dr. Su and her staff!

This review is about the eye doctors at the Lenscrafters, not the people who sell glasses, I cannot speak to that, I dont buy glasses here, but Ive been going to Lenscrafters for my eye doctor for years and both doctors here are so nice and really good. I have problems with one of my eyes and they pay extra attention to me when I go in. Highly reccomend them for your eye care.

You need to find ways to operate your business with lower pricing.

Appointment scheduling error. Glasses lost and needed replacement ASAP; desk people didnt seem to care at all! They said Id have to wait for another week and when I told them I needed to get my glasses sooner than that all I got was a serious lack of concern! Dr. Su has been my optometrist for years and Im more than satisfied with her but your other folks could use some customer relations training.I called the Dayton Mall and Dr. Rogers will get me in on Monday so Ill be going down there from now on.

These guys were fantastic!

Doctor Su is amazing and far smarter than any eye person Ive seen in the past. The staff was also very friendly, though the couple at the front desk were kind of short.

Val was very helpful and super nice!

Everyone was very nice

I love my new look!!

I went to lens crafters to have new prescription lenses put in my existing frame but was told they could not use my old frames because they would break and I would have to buy new frames. Not wanting to spend $500 plus, I took my old frames to Stanton Optical and they said no problem!. They filled my prescription for less than half the price that lens crafters wanted. My advice: stay away from lens crafters, dont believe their advertising hype. Go to Stanton Optical. They have more frame styles and selections, better, friendlier service and better prices!!

If I could give this “business” a zero star rating I would. There’s a reason it’s averaging 2.3 stars and hopefully, it will be lower after this review. In fact, they ought to cease operations and quit scamming people out of their time and money. They have been a thorough disappointment from the start to finish. My first visit was an eye exam scheduled with Dr. Sheri Su, which I had to take time off work for. When I arrived, I was informed that Dr Sheri Su was not there that day and someone else would be conducting the exam. I was a little upset that I never got a courtesy call to let me know this ahead of time. But as I came to find out later, courier pigeon is a more effective way to communicate with this “company” than by telephone. The exam was fine and they gave me my prescription. However, they were more concerned with selling me a new pair of glasses than listening to the questions I had regarding the health of my eyes. Instead of buying their overpriced frames, I purchased a pair of Raybans online for almost half the price. I brought them in the following week to have prescription lenses put in them. They took my frames and collected about $300 for the lenses. I was told they would call me when it was finished and it would take no more than a week. After 8 days with no phone call, I decided to call on my lunch break to check the status. I hung up after being on hold for over 20 minutes because I had to go back to work. I called again after work and to my surprise, someone answered within 5 minutes. I asked her if my glasses were ready to pick up and she put my on hold while she “went to go check”. Over 35 minutes later, a different girl picked up the phone because she realized I had been on hold for a long time. She informed me that the first girl was helping a customer and must have forgot about me. I explained to her that I wanted to know if my glasses were ready to pick up. I was put on hold again while she went to go check. About 5 minutes later, she picked up the phone and told me that my glasses had failed the “quality inspection” and it could be another week before they were ready to pick up. This time, she assured me that they would call me when they were done and there would be a “rush” placed on my order. After another week went by, I still had not received a phone call. At this time, I was extremely upset. I spent $300 and wasted to weeks of my time, and had absolutely nothing to show for it. I tried calling to check on my order again but hung up after waiting 10 minutes on hold. I went into the store that night only to find out what was taking so long. Apparently, they could not complete my order because the frames were unrecognizable, even though they took all the necessary measurements when I dropped off the frames in the first place. And on top of that, there was a very similar pair of RayBan frames sitting right there on the shelf! After expressing my frustration, they offered $50 off a pair of new frames. I declined the offer and demanded to have my frames back and a full refund. They gladly obliged and gave me the frames back. But upon closer inspection, my frames were severely bent and the demo lenses had been scratched in multiple locations. I asked to speak to the manager but the girl who was helping me refused to go get him because as far as I could tell, he was hiding in the back like a coward. She kept repeating, “there’s nothing I can do”, and “that’s what the boss said” when I demanded further compensation. I had already wasted over 2 weeks of my time and a good pair of RayBan frames so I decided to quit wasting my breath as well. I left and vowed never to return again. It was by far, the worst experience I’ve ever had with a company or health clinic in terms of customer service. And now, I’m seriously considering filing a complaint with the better business bureau. So to put a long story short... DO NOT STEP FOOT INTO THIS STORE UNLESS YOU ARE LITERALLY BLIND AND CANNOT READ THIS REVIEW. AND IF YOU ARE BLIND AND A LOVED ONE IS READING THIS FOR YOU, GO TO A LEGITAMATE OPTOMETRIST INSTEAD

Made an appointment online and never received a confirmation. I even printed out my appointment review for the front desk people just in case. They didnt accommodate me at all for the inconvenience of their faulty website. All because a confirmation email was not sent by them. The front desk even admitted to the errors that their site has for many individuals.I do everything online to avoid as much human error as possible and have had much experience in doing various schedulings online. Thus, I trust myself when completing tasks or conducting purchases/appointments online.The very fact that this happened was pretty pathetic and annoying. Lenscrafters may be the most popular option out there, but I will never give them my business.

Customer service here is fantastic

Went in today and I have been waiting over a month to see dr. Sue and have not been able to wear my contact lenses and was stuck wearing an old eye prescription. I called ahead to let them know that I would be late and they said okay. I showed up 15 minutes late and she told me that I could not be seen and I had to reschedule. I had a wrap around my neck and I told her that I had a neck injury and it took me a very long time to shower and even make it out there and the secretary or whatever just said oh Im sorry to hear that and no effort was made to tell dr. Sue or see if she could see me anyway. I want to find a real eye doctor in eye clinic who actually cares about their customers and patients.

Terrible visit. when I went to a different optometrist I was told I have a rare eye disease so I went to a 3rd doctor for a second opinion and sure enough lense crafters had not noticed my condition all these years

Sherri is awesome, but the LensCrafters store is horrible

Zach was extremely helpful!

Well,, over 10 days to get my glasses in, I got them in 2 day at Eye wear in Springfield, paid 3 times the price ? getting horrible eye service ! save your money and buy your own ? 398.00 later 7 90 before insurance ?, 2 weeks to get my glasses, unacceptable !

Snotty front desk clerk.. Its no wonder lens crafters are closing stores.. Terrible service!

Staff is awesome and happy!

Missed keyed in order had to redo...said they sent a text to a home number...terrible service no attention to detail

Worst experience ever

Absolutely love this place and I would recommend for you to go visit. The Dr there she is amazing and very helpful and information was given that you may not even know. She is the kindest and very caring along with the people she has working for her! I am just appreciative for them getting me in at the last moment, when my Dog decided that my glasses became his new toy. You guys ROCK!!!!!!!