My wife wanted to go back and look at a purse she liked from a month ago. The only person who acknowledged us was the officer standing next girl working, she was looking down at her phone. Thanks to him for that!! We walked in and she never looked up or even said Hi. After 3 mins we walked out and again nothing from the girl.... still looking down at her phone.

Amazing.... they treated us like family! Love that in a high end store! Felt like we made new friends!

Horrible customer service. The manager lied to us then had the audacity to cut off my mother on the phone and hang up on her. Blamed my mom for faulty buttons on a wallet less than a month old that had been used maybe 3-5 times. Told us we couldn’t return the product after it had been repaired even though it was a manufacturer product that was faulty. This wasn’t our first Prada purchase but it’s absolutely our last here.

My favorite