We’re polite and accommodating and when there was a problem with my wheelchair, they made sure I was comfortable at a nearby restaurant for the duration of the work. Went above and beyond with quality work. Very reasonable price also. I would recommend them and will definitely use them again.

Professional group of guys!! Rotation and balance was done,in a respectful amount of time.

I came to this shop for an alignment on a Thursday around 10 AM and they finally called me to pick up the truck around 4 PM. As I was leaving the shop I turned on Texas avenue and my tie rod fell off my truck. I had to park my truck and walk back to the shop so they could fix it. After they reattached my tie rod I limped my truck back to the shop. They decided they they could not fix my truck that same day and decided to lock it up in the shop. I came back to get my truck the next morning and they moved it out of the way so they could work on other peoples vehicles. I waited 4 hours for them to finally finish my truck. Finally I was able to leave with my vehicle after missing two days of work and countless trips to the shop. I drove my truck home and climbed under to discover they forgot to put on all of my skid plates. If you value your time and money do not use Baytown brake and muffler!EDIT: also the grease fittings that we’re supposedly “installed” were not on the truck when I climbed under to grease the front end. I was also overcharged for the installation of these fittings.

I had taken my truck in to find out what the problem was at a different shop and was quoted an outrageous price yet I was never really shown what the issue was I called around 100 places after that and was greeted by an super honest guy named Kyle on the other end of the line who took a look at my truck showed me the problem and gave me the best quote I had heard in two days I left my truck with him and a gentle man named Juan and they got it in and out in one day and my truck is back on the road and I don’t feel like I’ve been abused by the pricing they have most definitely gained a loyal customer Kyle was amazing from the first phone call it’s hard to find a honest mechanic these days!! But these guys were amazing I would recommend them to anyone with vehicle issues or even for a simple brake change! You just can’t go wrong!! Thanks again guys for everything. You’re a true blessing to a single mom!!

It took the guy 2 hours to change out one stripped lug he kept walking back and forth looking for tools wasting time! Update I just looked at my rim they tore it all up! Check out the photos I would not recommend this place to anybody.

Good honest people did a good job on my front end

After reading the reviews I decided to stop by due to ABS & traction lights, problem was diagnosed & he broke dowm costs of the issue. My warranty agreed to cover the repairs only after going back & forth with baytown brake. I appreciate the effort that was put into getting my repairs covered & getting us back on the road asap. Everyone was friendly, courteous and professional, took them about 2 hours to complete the repairs, and so far the car is driving great! They have gained a new life long customer. I definitely recommend them.

Gotta give it to David, he tackled a picky Jeep suspension problem - Very clear diagnosing my problem, showed me the problem - then fixed it!! The crew went out their way to accommodate me, Ive found my new home shop!! Thank you!! P.S - they did a great job on my exhaust too, I wanted a deeper sound - it sounds MUCH better!

I was supposed to have my oil changed and my brakes inspected. when I arrived at the Etreamly small office Wayne had No zero mask on . The braks we only inspected on the front wheels not the back . I asked for a upgraded oil filter I was told there is only one. It was generic . That filter cloged in 1day. when the oil was put in my NIssan Exterra it was in a two large pitchers he pored in . It was a poor job and if you go in chance Covid 19 also when the mechanic drove my car it was not disenfected at all he wore no mask.

The guys did a great job on my husbands truck. The one gentleman who tended to us was very thorough when explaining everything that needed to be done and what they were going to do and did. Thank yall

Great honest service. The only place I bring my vehicles.

I was referred by discount tire. Which is 7mi away. They was suppose to fix the knuckle. On the left passanger side. And David and hisemploye messed up my anti freeze container under my hood. Now its leaking really bad. He said they have nothing to do with the problem. Well.my engine light wasnt on before I brought my car to you.

Very honest guys. Got quoted a price, the mechanic realized it was an easier fix than the quote, and didn’t try to over charge me. Reduced the price and then explained why I had the issue to begin with. Great service, and highly recommend.

I had my back brakes replaced on my Grand Jeep Cherokee several months ago and they started to squeak recently upon braking. Thankfully, they were still under warranty and Mr. Alfredo was so nice, explained exactly what the problem was and what to do to avoid this happening in the future! David fixed the problem and showed me everything(Ive never had anyone at a shop do that before) and got me back on the road in no time! Thank you for being so kind and for all your help!

I was referred by discount tire which is right down the street about 7 minutes away. I called to see if they can service my vehicle for stud replacements. Who ever I spoke on the phone and spoke with me had a very bad attitude and his customer service skills were not up to par. During the conversation I was bummed out because they couldnt fit me in on the same day to get to stud replacement and they were booked for the whole day and great chance that I would have to wait for the following day. Again, very direct and bothered he asked if Im paying out of pocket or what. I told him Im referred by Discount Tire. He stated that the referral doesnt guarantee me to be seen. My response was that I understood that Im well aware of that I was just simply following directions from the manager at discount tire. I understood and I said okay well if you dont have availability for today then I will go ahead and find a shop thats able to do it thank you anyways. He then interrupted me in the middle of that sentence and said with a really rude, snappy and ugly attitude If you hold on for one moment I am trying to find you the part and replace you with an appointment that I have today since you have to get it done! I apologized and said sorry I thought you were done.(since I heard silence and he stopped talking and it was an awkward silence) He then asked how fast can I get there to where hes at and I said within the next seven 15 minutes Im right down the road and he said okay Ill see you then and he hung up. I still didnt feel comfortable having someone maintenance my vehicle under a bad attitude maybe he was having a bad day or something is going on or just overwhelmed with work I dont know. Everybody has their bad days however I still didnt feel comfortable going there by myself so went back to discount tire provided my telephone feedback and requested to be referred to another location and which they did and I got better service. Note: This is my second time being referred to this location. My first time was great other than waiting in the heat in a little trailer. The phone call the first time last year was more friendlier and I know it wasnt the same guy. It is unfortunate to say that I had to refuse the service after calling back and I out of courtesy let them know that I will not be going there within the next few minutes and to proceed with seeing their previous customer. I do believe in second chances so I hope that this review will let them see that customer service is everything. What baffles me, I dont have a trusty mechanic other than my dealership in clear lake and not local. Sad, I liked them the first visit.

Excellent service! Very knowledgeable and wont steer you wrong. Highly recommend them.

They did an awesome job on my Honda. Man even took his personal car to pick up the parts instead of having them delivered... even though we hit a snag they were completely professional about it and accommodated me... I see why they have so many 5 star ratings...

I started to use this service but was more expensive than the dealership

Great staff and honest as it gets. They will tell you what they can and can’t do. In auto repair business, you get what you pay for, spend it with these guys!!

Brought my Panamera in today for an alignment and these guys were grea . David is very knowledgeable. He broke down exactly what was going on with suspension and they got it done. Definitely have a returning customer

Honest, affordable, and efficient. So thankful for these guys. They showed me exactly what was wrong and allowed me to make an educated decision about which parts I wanted replaced. Highly recommend!!!

They got me in for an alignment and had my truck out within a few hours. Truck is driving better than ever. Great work and customer service. I will definitely be back! Thank yall!

Outstanding work, quick and easy process, with reasonable prices. I had my front control bars that needed replacement, and Firestone in town had a two day wait. I went to Baytown Brake and Muffler and was provided a quote that day, and had them replaced the day after. My car is driving beautifully once again, and am very glad I had it repaired here. I would absolutely recommend to anyone who wants to support a growing, hometown business.

These guys are very knowledgeable and friendly. Will give you great svc, good deals and lots of education on caring for your vehicle. No pressure on sales

I started coming down to this shop about a year ago and have learned to trust the head mechanic named David. I have a lifted Jeep JKU Wrangler and am very particular about who touches it. I also own a truck and a couple of cars (family) that have been serviced very satisfactory. It is the rarest of repair shops that will tell you, you dont need work done right now and David can correctly diagnose a problem and fix it. I give this shop 5 stars for honesty and work done. On top of that, the price is right.

Had work done here recently and was very pleased. Have a somewhat urgent need and went by for help and was shuned... I had just loaded my bike in my truck for out of town transport and he wouldnt look at or test drive or ride with me to diagnose my problem. Insurance reasons.... really? Anyway, I had to leave and find someone else to help me.Feel like he was such an ass about it. Went to can do front end repair and they were right on looking into my problem...

Great service very friendly people ... Great pricing compared to a lot of other places will defiantly recommend them. Thanks to the staff there yall are great

There was an issue but they stand behind their work 100%. One of the few honest businesses Ive encountered.

Highly recommend this place. my stepdad truck needed the right ball joint and hub bearing replaced. We bought the parts and the mechanic replaced them in no time at all.

I take my car there all the time I need something done to it. They have good service, responsible people. I highly recommended

Best price, friendly service, they go above and beyond every time to help their customers.

I took my grandmothers car to this place because of the rating on Google, and I was not disappointed. They were extremely nice and knowledgable. They showed me upclose everything that needed to be done, and pointed out the difference between what needed to be fixed immediately and what could wait until a little further down the line. They werent pushy and didnt try to gouge or take advantage. In fact, their pricing was fair. It was around lunch time, so they thoughfully gave me a ride so I could get something to eat while I waited. The caliper I needed wasnt in stock, so they had to order it. From start to finish it took about 2.5 hours -- not bad at all, especially considering they had to order the part. I do recommend this place and will definitely visit these guys again.

Very happy with my experience. Great customer service and very fast!

Quality service at a great price, same day service.Highly recommended, these guys are great and family oriented.

Best service experience I have had in quite a while.

Donny is a great guy. First time we went I had just gotten hit (sideswiped) by an 18wheeler, I was pregnant and he handled me and my car with such care. Hes a family Man, and Thats the kind of place Id rather take my money. Second time we went he knew our faces and greeted us like an old friend. He always takes care of us. Great prices, great work, great place! I highly recommend them. .... now if only u were open on sundays Lol.

Excellent service!!!!

Great service. Very friendly 10/10

Great work, very professional. I highly recommend them for any service needs.

The customer service was great and service was done same day and fast!

Couldnt do a quote over the phone, i know exactly what i need, i am just out of town right now, so i wanted a price. Another customer lost.

Verry nice people that work thair

Fast and great customer service

Fast service and great customer service

Great svc, friendly knowledgeable staff

Great service, great staff.

Awesome service

GOOD, a must try

Honest,

Awesome

Great service

Very good service and prices.