Excellent place to do business! Amazon returns packing and shipping. You can get everying here!

Poor customer service. The “next day air” service I paid for was a complete waste. The package did not arrive on time and was not offered any immediate refund. The store told me that UPS would cut a check on their own and the store was out of the equation. I waited 3 weeks and decided to call the UPS 800 phone number only to find out the store failed to file a claim regarding the ship delay. Was told there will be no refund now, as the store passed the 14 day submit period. Not a happy customer and will not use this store/service again. Will not have anything nice to say if others ask me

Sent important packages over a week ago from here. status is still only showing I created the labels and it hasnt been received by them. update your tracking info!

Said they were open July 5th on the website so I drove 39 weeks pregnant all the way to the store and they closed early. Do not rely on their website or corporate hours, they close when they please

The only UPS Store in Bay City and they do not allow the use of UPS accounts. Huge inconvenience!!!

Great service, in and out quickly. Notary service is fast as well, no appointments needed.

Always pleasant and quick service.

Shipping with UPS much cheaper than using the local post office. This isnmy friendly neighborhood store that I visit once or twice per week. It is great because we have a business account now and schedule pickups when we need them.

I had a few items to return to Amazon and was instructed to visit any local UPS to do so for free. I was greeted instantly at this location and this process took less than one minute! Thank you Amazon and UPS for offering this convenience!!!

Poor customer service from this store. I went to this place to return a package as per Amazons instructions, and even though thy were supposed to be open until 7:00 p.m., the doors were locked when I got their well in advance of 7:00. The employee was visible at the counter, and when I knocked on the door, he ignored me even though he saw me clearly. The nearest UPS store is this one and its 45 miles form my house, so this really ticked me off. I took a picture of the store hours on the door showing the time and called the store the next day talking to the owner Peter, he apologized, but offered no resolution for the cost to me.

Very good service and the prices were very reasonable.

No issues at all returning my Amazon products

I have been waiting for a very important package. Was shipped UPS overnight air. The delivery guy let some one sign and take it, and it was delivered to the wrong address. All this after I paid 50 bucks to have this very important package thats worth thousands of dollars delivery to me. No need to say very upset with UPS right now. When something needs to be signed for would think they would ask for ID, nope just handed a stranger 5000 dollars without verification.

Shows delivery attempt...falseBeen here all day watched truck drive by my house watched truck on package tracker and it never once was attempted delivery. The package does not even require a signature

Concerns with corporate UPS and a driver do not apply here. Good service and all I need at the Bay City store every time.

Fast friendly service

Cheap printing. And Eddie is always helpful and pleasant

Very fast, efficient, and friendly.

Staff is always polite and friendly

Good Service