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Zales
4101 Wilder Rd, Bay City, MI 48706, United States
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Zales
Comments
Pa
Review №1

Always have great service.

Be
Review №2

Angie was a great salesperson!

Sc
Review №3

Never again will I go through a zales. Last March I ordered a ring and I had to cancel the order so they refunded me my money back well the other day they took the money back out of my account and shipped the ring 4 months later! I called and they said theres nothing they can do and I have to drive to the nearest Zales to return it which I have to drive over a hour to get to one so Im losing gas money and my time. Why it would get shipped 4 months after I cancelled the order and they refunded me. Ill never go through another Zales again.

Ju
Review №4

Every time we visit the store we are always greeted and helped! The ladies there are great! They know their stuff! I always leave there with confidence in my purchase! Thank you for such a good experience!

Be
Review №5

They were pretty decent it was the long wait for help than usually is quicker.

He
Review №6

I can not say enough about the amazing staff at Zales. Especially Kelly. She has gone above and beyond for me. Especially when I was very indecisive and returned MULTIPLE TIMES to exchange items until I was happy with my choices. I know I was difficult but she showed compassion and patience each and every time. She definitely went the extra mile (and always with a smile.) I highly suggest Zales and recommend you ask for Kelly specifically. My husband and I buy all of our special pieces at Zales, after all, we are building what will eventually become our family heirlooms.

Li
Review №7

Kelly is the best. All sales people are very friendly and helpful. Love them all

Ch
Review №8

Awesome in store inventory and Customer service is excellent.

De
Review №9

They had just what I needed! And we so sweet and everything they are amazing 10/10 service

Be
Review №10

I will NEVER shop at Zales again! My husband purchased a necklace for me for Christmas, but its not my style so weve tried to return it, but he paid cash and they wont refund our money. Instead they want to keep the necklace and send a check that should arrive in two weeks. Now what happens if I never receive the check and they have the necklace? They say they cant write a check there, it has to be mailed. This is horrible customer service!! They should at least disclose their refund policy at the time people pay cash! They lost a good customer!!

Al
Review №11

Wish I had a store closer to home

Ka
Review №12

From the knowledgeable staff to the amazing warranties; I would never make a major jewelry purchase anywhere else!

Tr
Review №13

Cleaned and resized my rings, awesome

Information
13 Photos
13 Comments
4.5 Rating
  • Address:4101 Wilder Rd, Bay City, MI 48706, United States
  • Site:https://stores.zales.com/mi/bay-city/4101-wilder-rd-.html?cid=YEXT
  • Phone:+1 989-686-0093
Categories
  • Diamond dealer
  • Jewelry store
  • Gift shop
  • Goldsmith
  • Jeweler
  • Jewelry repair service
  • Silversmith
  • Watch repair service
  • Watch store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:12–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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