My experience at this location was great. Robert was very friendly and helpful, what a nice gentleman. If your needing a good deal on a phone or any service He’s your guy VERY RECOMMENDED 🎉🎉🎉

Roberto did an excellent job, very knowledgeable employees and great management. Will definitely be doing business here again 😁🖐🏻

Jennifer and Roberto amazing customer service very great on answering all questions that were asked I do recommend going to them for all your phone needs

Excellent service, this young man seems to be very experienced. I am very happy with his service, thank you roberto. Wirelesszone ROCKS

Love the workers they try their best as give great customer service will forever love the team miss yoy guys

Wow, the sales rep Roberto was very helpful with my upgrade super simple. Great employee, stayed after hours to help me set up my phone. Took his time and paid attention to detail. Also very KNOWLEDGEABLE! I recommend you come see him for all your phone needs. Gave me a good deal too.

Bad ni one knows what are they doing for every cuestión is the same answer go online or call Verizon main store to help so whats the point of having a store 🤔 need a new cell company any recommendations.

The staff was very friendly, knowledge,and helped meakea good choice . They were very efficient.

Not helpful at all. Very rude and employee spoke very ugly and disrespectful.

Roberto has phenomenal customer service. Came in with a phone issue and didnt immediately give me the run around. Highly recommend his services

Roberto went above and beyond the call of duty. We definitely need more people like this amazing guy. Outstanding customer service. Helped me retrieve all the information I lost from my phone. Thank you so much again sir. Ten star!

Very Friendly environment, Consistent professionalism. I recommend Roberto.

IF YOU NEED A PHONE, SET UP SERVICE OR ANYTHING, SEE REP ROBERTO or heath, HE DID OUTSTANDING JOB! Quick and easy too! would definatly recommend ♡ ♡

Excellent customer service, quick and easy!

Had a good experience at this Verizon store. Roberto was very helpful and knowledgeable of the services and plans available. He helped me get the best deal I could for my service.

Absolutely incredible, good service, great people. Heath was an absolute professional. The manager was on point, they helped us out greatly. I would definitely recommend five out of five stars. ⭐️⭐️⭐️⭐️⭐️

I came in to get a phone for my brother and the sales rep Roberto did a fantastic job, he went over & explained everything extremely well, I recommend him to anyone if U need any Verizon service or a new phone!!

I recently bought a Galaxy Note 20 from Shayan at this Verizon Store. He was excellent at getting me all set up. It was one of the easiest times I have had in getting a new phone. Alexis was very helpful, as I returned with additional questions.

They where very helpful an it took no time to set me up. My experience was great here at Verizon.

Roberto was very very helpful and gave us spectacular service! He kept an extremely positive attitude throughout our time there. 10/10.

My sales rep Roberto was amazing, and so very helpful!!! He went above and beyond to make sure we left happy!!!

Roberto was a life saver!!! My phone was down and out and in less than 4 minutes he fixed it! Hes my romeo 😍😍😍

Went to bay city Texas verizon and heath helped me so much in my confusion, would definitley recommend them 100%

Very Friendly... thats itthey will smile as they take all of your money.hidden fees for services that are typically part of getting a new phone or plan. oh, we can do that for you....without saying theres a $40 dollar charge for it. additionally, very misleading information on upsales and pushing unnecessary stuff under the guise of discounts that end up costing more than the original product.

Alexis helped me and Robert made us laugh. Walked in 10 mins before closing and both were very nice and enjoyable. They were not bother by me and my kids coming in right before closing time. Alexis was very knowledgeable about the devices and was really easy to talk to and be relaxed with. Ive been a Verizon customer for 2 years tell me why this is the first time Ive met these great ppl at this awesome store. Definitely coming back to know the rest of the staff.

I always love going there because the young lady that runs the store makes me feel like the best customer always. And shes very pretty 💕

Roberto help sort out storage and contacts issues. Pretty quickly and very knowledgeable

Amazing atmosphere... I worked with Alexis and she was professional and friendly. With her I walked out with more than what I came in for...There were also Robert, Ruby, and Cinto who made my visit fun and it made the time fly by. I am definitely glad I visited. Give these employees a raise... they are amazing!

Robert was excellent and very professional with all the needs I had!!

Very nice, got the job done, will travel yo have Roberto or Heath help with my phone issues

Went in for some help with my account. Alexis waited on me great service had my problem resolved quickly. Service was great so great my daughter switched over to Verizon as well .Had a new employee that was very friendly and courteous he was very willing to learn from her. So in all I would highly recommend this store for all your phone needs. Thanks again for the fast friendly service. John B.

Come see Roberto, I was having trouble with AT&T and he was awesome help

Awesome people. Always great team there

My experience at the Verizon in bay city was excellent. I worked with Lazaro Lopez and he was extremely knowledgeable and helpful. I up graded my phone and it was a very smooth process. I will definitely be back

The ppl that work here the past 2 months could not pull my account up for me to be able to pay my Verizon bill here makes no sense smh

Great people! Good experience..

Did a great job would recommend heath

Very nice people, paid with cash and there policy is to charge a fee for paying cash. Happy with the store very dissatisfied with Verizon.

Had a great experience. I would always do my business here.

Rudy is the best sales rep out there, hands down! He knows EVERYTHING about the phones and accessories and will go the distance to help you. The store is clean and the staff is amazing!

Alexis and her team are great. I have never had a bad experience with any of them. They are very knowledgeable with all items and accessories in the store. I highly reccomend Verizon to all.

Excellent service techs. Extremely knowledgeable about the tech and service available for sale in the store. Very sweet and helpful people with a great understanding of how to get their customers the best options to fit their needs. Loved my experience with them.

Verizon Wireless is the only provider I will use! Now Wireless Zone is the only store I will purchase any and all product from. Why you ask,They take their time with you . They actually care and treat you with respect!!!! People and places like this are hard to find now doesAlexis Garcia was my sales rep and she was extremely helpful making sure I got exactly what I wanted and at the best deal!Kudos to you Alexis G & Wireless Zone.Thanks for everything!

I went in the store it was very clean Stephanie Jones assisted me and was very very pleasant and fixed my issue .I had a great experience.

This is no McCracken Im in the store or just left the store here Verizon in the Bay City Texas and Stephanie is one that helped me and my computer I couldnt get it to work with the Internet actually 2 laptops she fixed both of them and Im very satisfied not preciate appreciate the story in Bay City Im from Missouri and its that show me state so I came in here she showed me exactly what I had to do

Best service I’ve ever had at any Phone Store Ever!!!! Alexis is great, she knows exactly how to get you what you want and takes care of any problem you may have!!! I highly recommend her and her great team!!!

Proud to be part of the Local VERIZON Team here in BayCity, Tx. @ 3420 7th Street 😊

My boy Rudy Mann da truth come to dis location if you trynna get hooked up ON ME an da manager cool😂😂😂

Changed my number in less than 10 seconds and I was able to change my plan. I absolutely love Verizon.

Super friendly and helpful staff!

Alexis is always so helpful and willing to do whatever it takes to make the customer Happy.. if I could give 20 stars I would

Lazaro Lopez helped me and did a very good job

Being a Verizon customer for years I have not had any bad experiences I love they way they greet me as I come in, always fix my problems with all my devices Alexis Garcia is the best, she is such a great help and her employees are so helpful I recommend my Verizon store in bay city,

The guys there are great & helpful and understand about your bill .!!!!!

Great customer service

MS Garcia was very helpful, friendly, knowledgeable an all this while training a new customer service representative.

Alexis was awesome. Friendly and helpful.

Awesome service from (can’t remember her name) black chick (is that pc to say) who said over after store was closed to finish helping me get 2 new iphones. only thing was the ac turned off automatically and it got really hot.

WORST PLACE TO BUY A PHONE!!I bought a Samsung 8s plus at 535pm yesterday and I realized I didnt like it. To fancy just needed a construction phone bc I drop it and my son uses my phone. I didnt even take the charger out of the box or anything. I put it back in the bag and tried to return it today AT 230ISH to get a different phone. They say u have 14 days well thats a lie. Bc obviously less than 24hrs after I bought it they wont take it bc the otterbox ALEXIS THE SALES MANAGER put an on it and then the ANOTHER ASSOCIATE today did again trying to get my screen protector on must of scratched the top. I WANTED a SCREEN PROTECTOR which they DID NOT have at WIRELESS ZONE. So i had to get a 20 dollar one at walmart it was a pro glassSo bc Alexis or the other girl or me could have scratched it putting the case on....BTW there were no scratches on it when I bought it in bc i looked and I didnt use it.....SO LESS THAN 24HRS AFTER PURCHASE ....I CAN NOT return a $900.00 dollar phone bc it has tiny minut scratches which were CAUSED by the $63.00 dollar OTTERBOX CASE I BOUGHT TO PROTECT IT in which the SALES MANAGER PUT ON MY PHONE for me! Then another associate today trying to convince me to keep it.So not sure who did it Im stuck with I phone I dont want!!!! WORST VERIZON AUTHORIZED DEALER EVER!!!!#DID I SAY THAT THE SALES MANAGER SENT A TEXT (which before the text they were taking the phone back..and she was the one who got the commission from my purchase!!) THEN THEY WERE WHISPERING AND LOOKING AT MY PHONE!!

Very helpful and friendly. Will come back to this location

It took Stephanie a very long time to get me hooked up with my new phone, tablet, and hum due to an outage with Verizon and dealing with unruly customers but she kept her cool and made it happen. Thanks Stephanie

Most helpful Verizon store I have visited.

Slow!! Had a lot of personal drama! They did take,care of my husbands cell phone problem after about 30-40mins..

Very friendly, Great customer service.

Worker was rude and talking about punching customers the whole time. Talking bad about a customer as they were walking out of the store.

Very helpful employees.

Great customer service front Mayra M.

They were really patient with all the questions I had. She even helped me switch over my apps I didnt have a clue on how to do it

1030 on a Wednesday morning doors are locked Working hours posted on the door are wrong

My husband broke his phone so we filed a claim on the insurance paid the deductible and his replacement phone came today and we took and got it activated and got some of his apps back on it

Very poor loyalty to customers.

Alexis is great to work with

Good customer service

Customer service is good.

Great customer service

Very helpful phone broke got new next day

Awesome costumer service!!!

Lacking in customer service and knowledge!!!

Weak signal

Very helpful, solved my problems

Very good

Good service

Super

Cable

I am very grateful to the boy Roberto for helping me today with my whatsapp to be able to communicate with my family. I recommend your services! Thanks Roberto

Excellent service from Roberto