This was a surprise purchase and well worth the drive. The staff were very professional and yet down to earth. Jonathan my salesperson knew every inch of the product and was extremely confident. All of the gentlemen were just that, gentlemen 100%. My KIA NIRO Hybrid is the most amazing car I have driven from their lineup. Will never be sorry for purchasing this ultimate machine. Sincerely---Sharon R.

Hands down, best car buying experience Ive ever had. Worked with Jon Evans and cannot say enough good things. Everyone at the dealership was efficient, fast and friendly. They even stayed late to make sure I was able to take the vehicle with me the same day. Was in and out in a little over an hour. Thank you Jon and Thelen Kia!

I had to get my engine replaced due to a recall. It was a lengthy process but my car is operating like a new vehicle. I am very satisfied.

Excellent customer service! Quick and painless transaction with sales rep, Jon. Very helpful and communication was great. Purchased the car and had it delivered in less than 48 hours almost 100 miles away. Definitely recommend this dealership!

The people at Thelen Kia were amazing! My salesperson, Marty, went way beyond helpful. He arranged everything, provided me with all of my options, and provided great instructions on all of the gadgets in my new car. Living 2 hours away, he even made arrangements to have my new car delivered to me! The experience was amazing. Marty made everything easy and I am so appreciative of the time and effort that he took to get me exactly the car that I wanted.

From the moment I pulled into the Express Service to the moment I left I felt like not only were they happy to see me but they also valued me as a customer.The express service associate was very pleasant to deal with and greeted me with a smile and when my oil change was completed she explained in great detail the details and the status of all the particular systems related to my car.

Great experience! This is the second car I’ve gotten from Thelens and the service was fantastic. Jacob Fink and Alex Henderson were great, I’d definitely recommend them to anyone!

I recommend to anyone that needs a car, go to Thelan Auto. I bought a 2022 Kia Soul and I love it. The dealership was very friendly and my salesman, Marty, was a true professional. He made my car buying experience fun and smooth. Hes not just a great salesman, but also a great person. I texted and emailed Marty for 3 months before I bought my Soul. He was great!

What a great experience. Friendly people, they took the time to explain to me what was going to be done to my vehicle. And so nice and clean. I want to thank them for doing such a nice job. Definitely a five-star experience.

Sorry for the negative review. It was out of anger. Overall experience was great. I do apologize

Very friendly and very fast service thank you

It was a great experience. Quick and easy process. Very friendly staff.

Zero stars is what I would give if it was an option! Saturday we used the drop box to have our kia get an oil change and have a full inspection, there is a squeaking that we suspect is the breaks. We went out of town for the day and didnt pick the car back up until after 9pm, WE DROVE LESS THAN 5 MILES and the oil light started flashing!! We pulled over, popped the hood and there was oil sprayed everywhere 🤬 We had to have the car towed back to the dealership!! I left a not very nice voicemail on Saturday night, expecting a call Monday morning, maybe an apology for what happened..nothing! They never called..when I finally just called they said they didnt even check their voicemails from the weekend! I tried not to get mad at the receptionist because I know its nothing she personally did but I was pretty mad at this point! After explaining everything to her she said they would get it in the garage and call me back in an hour.. again nothing! 2 hours pass and I still never got a call back!! I finally just called back and she said the technician said the drain plug was cracked but they didnt believe it to be their fault because drain plugs dont just randomly crack 🤬 Not once did they take the blame or apologize for what happened!!

Absolutely amazing service! Great prices, staff was super nice and was able to get everything done quickly. Highly recommend!

Marty guided me through the car buying process with knowledge and great personality. Thelan Kia is the only dealership I would ever go to!

Love Thelen. With the help of the excellent salesmen Jon Evans and Marty and Cindys paperwork expertise I left with the car I had been thinking about for a couple of years. A beautiful red Kia Soul. She hasnt been given a name yet.🙋‍♀️💞update: her name is Candy as in candy apple red and I got her on Halloween.

Alex did an amazing job! Very pleased with our car buying experience!!

Marty is a great salesman. I went it to buy a new car that day & he made it happen. I did my research & knew what i wanted & what was a fair price. No pressure, no stress, no games. He made it happen & took care of everything. ( He didnt know, this but I did not have to resort to plan B where i had found the exact same car at a different dealership.) He treated me with respect, even with my hearing impairment.. Cindy, in the office was very knowledgeable & also treated me with respect & without pressure. I was dreading buying a new car because of past experiences with other car salesmen. So nice to be able to post a positive experience

Staff is very kind, patient, caring, and compassionate to the needs of their customers and ensuring quality customer service is provided each time. I can only speak good things about each employee I had pleasure of meeting and who helped each time I had questions and concerns regarding my 2019 Kia Rio. Although Ive had to have a two year vehicle in note than once for maintenance work, the amount of miles and wear and tear that has been put on the car in a short amount of time due to controllable and uncontrollable circumstances is not the companys fault or a reason to say anything negative towards Kia, nothing on Earth lasts forever, which is why we are to be grateful and thankful each day for what we have and cherish what God has given to us and open our eyes to the truth about needing Jesus Christ in each of our lives, in our homes, in our country.. And continue praying each day, being patient with each other. Thank you Thelen Kia for showing me true characteristics of Christ in your words and deeds.

Thelen is amazing I love the service and Jon Evens is my favorite salesman. He is honest and has the best customer service which keeps me coming back.

It was actually my wife that went through the process but I appreciate her being able to walk in to a dealership and have a salesman that was down to earth and not pressuring her to buy something she didnt want. Jon was just a personable guy and straight forward. He was able to set her up in something that was practical and what she liked and found an incentive for her. She felt like he honestly wanted her to walk away happy with her purchase with no regrets. The sale and Financials were professionally handled in a friendly manner. She drove off the lot that day with her new car. So far so good on the car!

I have a Kia Soul and get all my services for it at Thelens...I do hope Thelens will consider coupons/discounts being sent thru the mail or emails for services at their place...that would really be nice 😀

Great service and made the buying process easy and enjoyable. I would highly recommend them when shopping for a new car.

I was driving through Bay City when my car suddenly had a mechanical failure. I couldnt say more good things about everybody in the service department. They had me back on the road and onto my vacation quickly. I am from down state and the service at this dealership was 20x better.I was treated more like a family friend than a random person off the street. I will probably drive the three hours to bay city just to buy my next car from them.

It was shorter then I thought. Had a recall on the engine of my wife’s Kis soul. Great service. Fast, professional as always.

Excellent experience!! Travis an Zane helped out so much and I would recommend to anyone!! Awesome service overall a great experience!!

I liked my experience so much the first time that I decided to buy from Thelen Kia a second time! Alex did a wonderful job, and I had a wonderful car-buying experience.

Very courteous, professional and quick. Explained all that was done. Will definitely be back!

Great experience! Alex was fantastic. He took all the time I needed and explained everything to my wife and I.

I worked with Lynn Roberts who helped me get into my 2021 Kia Seltos, and she was amazing! Best dealership experience Ive had in a long time.

Friendly reception, prompt service.

Kody in the service department is excellent.!

It was my first time leasing a car. They walked me through it and helped me make the best decisions for me and my situation. Great experience!

I had the best experience at Thelen Kia! The salesman, Jon Evans, was extremely friendly and knowledgeable. He was extremely patient answering all my questions. It is friendly, calm, nice environment. Will most definitely lease/buy from them again and would recommend everyone does.

Treated fantastically. All service staff are knowledgeable and helpful. No pressure to do other things. They take care of your problem in a fart professional manner

Came in for a battery replacement. Service was fast and good. Everyone was professional. Everyone respected social distancing. Specifically, Ashley was very nice. I had to leave a run errands and was able to be at peace with her timely phone call when my vehicle was ready to be picked up. Thank you Thelen Kia service team.

Let me get straight to the point, I recently bought a vehicle from this dealership. To say my experience was pleasant would be doing a disservice to anyone that is reading this. The sales manager and I agreed on an out the door price, then when I received the paperwork, I noticed there was a documentation fee of $220...I was then told that the state of Michigan requires this fee, after some research, I found out that wasn’t the case at all. It is a fee that the dealership charges not the state. I reached out to the sales manager Zane with my dissatisfaction on the topic and his only solution he had for me was to file a complaint with the state. You would think as a business this is not the reputation you want to portray to a paying customer. In the grand scheme of things, $220 isn’t a lot of money, but what I am concerned about is the lack of customer service this gentleman had. Instead of doing the right thing, and removing the fee, and potentially gaining a repeat customer, he dismissed me. I was just a number to him. It’s disappointing this was my experience, and that this business does not value their relationship with their customers. I hope this review brings awareness to other customers who may fall for any of their scams.Regretfully,One dissatisfied customer

They have an decent selection of cars but most were priced higher than their competitors. They were also unable to jump-start a car for us to test drive.

Martin Leddy, our sales associate was proactive, courteous and thoughtful as he helped us pick out a new vehicle to lease. It was easy and efficient.

Marty from Kia was a great help with financing and getting us into our new car. He is a very nice inquisitive and charming associate to have.

I could not have asked for a better experience!! Everyone at the dealership treated us with respect and walked us through every step making sure we knew exactly where we were at in the process. Alex, Paul Jon and Tiffany were amazing!! I can honestly say that I’ve never been treated with as much respect from start to finish from any dealership!! I will absolutely recommend them to anyone who wants to buy a car.

Awesome service! Tiffany made sure we got the exact car we were looking for. Couldn’t believe how easy the whole process was. I liked this way of buying better than sitting at a desk and getting shuffled from person to person. No nonsense, no pushing, no flashy sales pitch, just service and satisfying the customer! Awesome job Tiffany. We’ll be back to Thelen for sure!

Alan Young of the Chrysler building and Alex of the Kia building did a great job helping me find a good vehicle. A 2021 Kia Seltos! I love it 💖

Thank you so much Mike Rayl for making an extremely scary process so easy!!

Alex was easy to work with and willing to deal. Inventory is low at a lot of dealerships right now but they worked to get the car that I wanted brought in from off lot. Overall a pretty painless experience.

Tiffany was outstanding through the whole purchasing and responded immediately to items that I asked about, great atmosphere at the location and service dept was also great and friendly!

Ordered a part. Use the term for the part that every other auto maker uses. Sent a driver to go get the part. They ordered the wrong part. I am a business and I cant go over to get the parts so I have drivers that go after parts for us. Thelen Kia says theyre going to charge me a 35% restock fee to return the part. For now on Ill go to McDonald Kia in Saginaw.

Alex and I trained as EMT’s over a year ago, the moment I found out he worked at Thelen Kia I messaged him and told him I wanted a Kia Soul. At the time my financial situation wouldn’t allow it. After being fed up with my current vehicle a year later I was insistent that I needed a new car and I wanted a box! Other dealers told me with my credit I couldn’t choose to be picky. (I’m rebuilding credit). Never once did Alex make me feel that way and he stopped at nothing to get me my box at a cheaper payment then my current! If your looking for a new car I recommend you going to see Alex at Thelen Kia.

Great experience. Jon Evans was very professional, friendly, and worked out a great deal. Will definitely go back for future purchases.

Thelen Kia went above and beyond to help us secure the exact vehicle we have been shopping for all over the midwest. They helped us from a distance secure and begin the process of buying our new vehicle which made an easy and smooth buying experience. They did a great job throughout the entire process. Thank you to Tiffany and the team at Thelen Kia!

Great service, and speedy, even with the pandemic. All social distancing and mask wearing was followed, and I felt comfortable and safe the entire time, and got a heck of a deal on a great vehicle. My previous car also came from a Thelen dealership, and Im sure my next one will as well!

First experience was quick and hassle free. Didn’t have to do much on my end at all. They just did what they were supposed to and got back with me. Couldn’t have been easier for me. Thank you.

Prompt, well spoken and mannered gentlemen that took care of me efficiently. Little gal on a personal phonecall too busy to let us in the door was a bit annoying, but great service by the men.

Tiffany Riley is the best car salesman Ive found in the area. Honest and always upfront about everything. Even with my credit not being very good she worked with me as much as she possibly could and wasnt rude like 90% of the others.

Bought a 2017 Sorento lx delivered never left the house great service good price and looks as good as the pictures.

They didnt give me a great deal it was.ok but Ive come to expect that from thelen,the deal is always in their favor,my trade in was thousands less than what I bought it for six months ago.Also the environment was very violent,workers/salesmen smashing office equipment pieces of plastic all over the showroom floor,someone that worked there was really mad,I know thelen has been there along time but Ill shop elsewhere,,maybe saginaw..

My roommate and I each purchased a vehicle through thelen and havent had no problems. We went through Tiffany and she has been amazing with helping us out with any questions and even picking our vehicles out. I would highly recommend Thelen Kia if you are in need of a vehicle.

Very good service. We arrived early and they got us in and out quickly. Everyone wore their masks so we didnt feel uncomfortable.

Alex was absolutely fabulous! Would definitely recommend him. About three years ago I had a terrible experience and almost didn’t go back. So happy I did. I also had to see the body shop and Sydney was so sweet. Would definitely recommend the body shop as well.

They didnt have new floor mats. Inside smelled like smoke and not a new car smell. Windows on inside are dirty!! Otherwise sales reps were good. He didnt explain all the features.

We recently came to the dealership on July 24th, 2020. We spoke to the service department about an issue with our Niro S-touring, and we had one of the best experiences that weve encountered at a dealership in a very long time. Tiffany, the service representative, and Nick, the mechanic, were not only the most kindest people weve met, but they were also beyond helpful. They went above and beyond to help us, and theyre an incredible asset to this establishment.Too often reviews are written by angry customers, and its very important that we praise those that are truly wonderful. They deserve to be recognized!

Everyone is always very friendly and helpful.

This is my first Kia vehicle and my first oil change. I made an appointment and arrived 10 minutes early. I pulled up to the door it opened and I was waved in. A gentleman quickly greeted me while I was in my car. I told him I had an appointment and he responded there are 3 in front of you. He Ask if I had any other issues I shared I would like to talk to someone about the remote start I had installed here. He instructed me my options as to where I could wait. All the rooms had people in them n doors were shut. I did not feel safe from COVD with 3 others n a child in a room with a shut door. I waited in the room For 1 hour and 35 minutes. The gentleman returned went over oil change details said it would be 30 min to see technician I said I can’t wait. I went to window paid. Which was excessive amount compared to my past experiences at other dealers where I bought my vehicle. The gentleman said the tech looked at remote n it worked for him read my Manuel. I left. While I went for an oil change and that was completed I think bc I saw nothing. I left feeling frustrated bc I bought car n paid to have remote installed at dealer n no one could give me 5 min to review how it works.

They have your best interest in mind for any questions or thoughts you may have and special thanks to the Kia department (Tiffany) in sales and service department. Satisfaction is obviously your goal!Sure works for me, thank you!

Very disappointed in this dealership, heard horror stories of this place, i should of listened, zero stars, do your self a favor and steer clear of Thelen, its not the same as it used to be.

I have purchased several new cars from Thelen auto group in the past. This was the first time I looked for a used auto.My wife and I were truly impressed with the service and patience of the sales consultant, Tiffany Riley. We did not know exactly what we wanted but were curious about several models Thelen had on the lot. Ms. Riley helped us with test drives and information on each of the models, all of which were very clean and in very nice shape. Again, the cars we tested were all mechanically and visually of high quality.We had to have been there more than an hour and Tiffany never lost interest in us. (Even as I test drove a car I said I wouldnt buy but was always curious about...ended up loving it but it was electric and didnt have the range we needed) We were both so impressed that as we drove away we commented on how we wanted to buy a car from her. We had a few in mind as we left but found THE car at another lot.Later, I talked to the manager (to tell him about Tiffany) and he told me if I tell him what I am looking for next time he will try to find it!If you are searching for a used (ehem...pre-owned) automobile, stop by Thelens lots and check them out.I recommend talking to Tiffany Riley! Tell her Jim sent you!

In for oil change. When they asked about tire rotation I said no, because last time you just switched front and rear on the same side. The guy just said ok, and took my keys. No response to my comment at all.

Great selection of really underrated vehicles. Tiffany was a ton of help and we had a great experience.

With the help of Leo M & Alex H I was able to finance an affordable car that honestly looks amazing for being used I never thought Id have a vehicle like this these guys are your go to representatives very friendly answered any questions I had and just treated me with decencyThank you

Alex and Zane rock. You both made buying a car a nice experience. Thank you! I love my Kia Soul!

Very friendly staff I’ve bought 2 cars from them and first time going to the body shop and they were very friendly and informative. I’ll go back in a heartbeat.

Marty worked with us and helped us get what we wanted. He had to check with various dealerships for a 2020 Sedona and kept us informed very step of the way. I would recommend him to anyone interested in a Kia.

Quick, thorough service! And great pricing. Thank you!

Alex did a great job putting my daughter into her first car. Great job by all at Thelen Kia!!!

The service people were really nice, helpful and friendly. I’m definitely taking my car back for all my service needs. Thank you!! Kelly B.

Alex the kilted car viking was very helpful and knowledgeable of the car buying procedure very quick and easy and was very helpful suggest them highly

Everyone was very friendly and I would definitely go back there for service and possibly to buy another car

I had made an appointment for a Monday. Well we had a snow storm come in on Monday. I had called on Sunday and left a message that I would like to cancel and reschedule my appointment. Received no phone calls from my Sunday cancellation call. I called the following Friday about a reschedule date. They had never received the message that I had called to reschedule my appointment. To their credit they did get me in on that Friday to do my recall and warranty work. But communication between departments really needs to be worked on. Had I not called they would have sent my parts back with never getting in contact from them about my “missed” appointment.My service was great. They got my car right in it took a little longer than stated, but life happens. They are knowledgeable and very quick. I appreciate that in their service.

Customer service was excellent while we were there we got tickets with pit passes from 94.5 and 25 gift card for dinner from 102.5. All around was a great experience. I would recommend Thelen to anyone.

My experience with Thelen Kia in Bay City was smooth, friendly, and very professional..

Very fast and efficient service from Thelen Kia. Excellent communication and explanation of all work and info on keeping vehicle running smoothly.

Always good and efficient service with a smile. Ashley is absolutely awesome!!

Dealing with Alex at Thelen Kia was perfection. I am 67 years old, going through a divorce, and have NEVER bought a vehicle in my life. Alex answered all my questions, gave me the information I needed to make a good decision, and then had everything ready for me to sign and get out to learn about my new Soul. I highly recommend Alex Henderson and Thelen Kia.

Great experience all the way from start to finish we love our new seltos

Very kind and courteous! Nicole and Thomas went above and beyond your average customer service. Absolutely no pressure (which is hard to find when car shopping). Loved that Nicole was able to get me into exactly what I wanted! Definitely recommending Thelen!

I have a low speed brake noise that could have been tested in a driveway. They would not “test drive “ on a weekend even though the noise is heard at slow speed rolling stop. They could have had my brake business! Are we not washing cars afterward due to COVID?

They are really friendly and go above and beyond for their customers and make sure the car you want is the right fit for you.

Had my vehicle in for a mechanical issue (15 Optima Hybrid) Took it to a different dealership to get the generator/ alternator replaced and they were still receiving codes. Could not analyze it any further so I had them ship it to you. The service manager from the first dealership talked to your manager and was informed that the only tech that works on hybrids was off till July and that there was nothing you could do with it. After further discussion on how to achieve a solution, your manager became rude and unhelpful stating at one time, if he didn’t like the answer, call Mike Thelen. Then had it shipped to McDonalds and was informed it was only a module calibration that needed to be performed for the new part. If this is how you stand by your vehicle’s ( bought the Kia there), you will no longer get my business again!!

No complaints

My experience was very professional and safe my salesman Alex was the best he made me comfortable and no pressure and was able to make what I needed happen he and his other members thanks everyone

Updating this. Salesperson Tiffany was excellent. There were several issues behind the scenes that could have and should have been avoided by Thelan. I met wit manager Ricky on these yesterday and they are committing to fixing those issues with long wait, staffing and response time. Kia is an excellent brand and this is my 3rd Optima. Love the Optima model.

I was very pleased with the way I was treated & the work that was done on my car. Justin is an exceptional employee to have in your body shop!

Great Salesman Marty Leddy! Thanks for giving us an incredible experience and an awesome car!

The sales staff was very knowledgeable about quick to answer any questions.

Great service.

The KIA Sorento is a great vehicle. We have wanted one for sometime now.John Adams helped us out tremendously. He was able to not only answer all our questions but, He put together a great deal for us as well. I know we will be back.Thanks John AdamsThanks Them an Kia

Paul was great got payments where they were needed.

Test drove two vehicles tonight, the salesman was super helpful! I think his name was Alex.

Best service and knowledge of my vehicle. Sales reps very informative without pressuring.

Nothing on the lot I was looking for. Called before making the 1 hour drive from the thumb as they where advertising a huge sale on the radio. Sales person said they had lots of trucks in the sale. Only four trucks total. I was interested in a red dodge Dakota and asked sales person for the sale price and he asked what kind of payment I was looking for? I didnt asked for a payment!!!! Stopped at Bay Auto Brokers not far away and got a nice 2007 Dodge ram 4x4 loaded power everything front buckets, LSD rear axle for only $7500 plus gave me $1000 from my junker I was driving.