Very professional and courteous. My muffler was hanging down and we had to find somewhere. We pulled in before they opened and when they opened they were super nice about getting my car in to look. Unfortunately they couldnt find a replacement muffler for me as I own an odd car, so they did what they could and sent me on my way. Would highly recommend!

They did great work and fast so I didnt have to wait long. Place is always clean when I come in and always polite. Also trustworthy as they have never over priced me but always saved me money with new parts. Always positive experience.

I was driving up on my way to my cabin up north when my car broke down about an hour and a half away from my destination. It was a very rough start to what was supposed to be a calm, relaxing vacation by the River. I had my car towed to Tuffy in Bay City and dealt with a guy named Michael. I explained my situation to him and that I was on vacation and not from around here. He was AMAZING!!! I cannot begin to tell you how helpful and understanding and easy he made it. All my car needed was a bolt that had popped off and he replaced it and did not charge me. This is the second Tuffy location I have dealt with and they were both exceptional. I’m so happy with my experience here and I will DEFINITELY be going back to tuffy again for future repairs. Not to mention my birthday is Friday…you would not believe how relieved and stress free he made this!!!!!

I had Tuffy replace brakes on my 1 ton truck. Noticed a sever shake in the steering finally discovered that all my lug nuts were loose, and 2 of my wheel studs were sheared off. My tires are now destroyed. I notified tuffy their next business day, it has been almost 2 weeks that they have had my truck and still have not repaired it. They are refusing to refund any money from the brake job, or replace the tires. 2 weeks and still waiting for them to make my truck drivable.

Professional and honest! I will recommend others to this location. I didnt mind spending the money or waiting. Mike (mgr) and his staff are great and they take pride in their work. Thank you tuffy-bay city!

Friendly staff and quick service. Theyre very upfront and honest and will tell you like it is.

Michael and his mechanics are top notch. I have had my truck in there for 3 different issues and they have fixed each one with expertise and professionalism

My family and I were going to Charlevoix for a wedding, and the muffler on the car broke down. They did a great job on my truck and got us on the road quickly. Nice people very professional, would definitely recommend this business

My daughter had foot surgery and was at the clinic for a follow up appointment when the wheel fell off the mobility scooter she was using . The physician suggested taking the scooter across the street to Tuffy Muffler to see if they might be able to repair it. The employees at Tuffy were most accommodating and willing to help immediately. I offered to pay and they refused payment, saying they were glad they were able to repair the scooter. Thank you, Euclid Avenue Tuffy Muffler employees . I will definitely recommend your services.

This place was a life saver! I got a flat nearby on 4th of july wkend. They were open luckily and they were so nice! From my first phone call to leaving super happy. They fixed my tire and lugnuts and even fixed my cover under my car without having to ask them! Super impressed and my bill was only 20 bucks! I definitely recommend this place! Amazing service!

Called on 8/20, talked to Mike, told him I was 30 mind agot there then was told it would be 3 to 4 hrs maybe not tll tomorrow

I called at 8 am after I had called several other places that didnt leave me with a good feeling about other shops services. Spoke with Mike who told me it was a first come first serve shop, got my car there by 8:30 am, very friendly drop off, received a call about noon, telling me what could be done to make my car quieter, not a complete replacement on my exhaust system but a good fix, mentioned a couple other issues, that can repaired over time. When Mike called me back he told me he had bad news, I instantly started worrying but he replied with, The bad news is, its done and now you have to come pay us. I instantly started laughing and said wed be there to pick it up, car returned by 5 pm, not a problem as I had the day off. After a year of driving around in a loud car, my baby is SO FREAKING QUIET! I am SO happy with the work that was done, now I can visit family across town where the police wont chase me down for such a loud car. Thank you so much Tuffy mechanics, and thank you Mike for such great service! :)

I went into this Tuffy on 04/27/21 for a broken muffler. These men told me I they couldn’t fix it because I didn’t have a catalytic converter on my car and it was illegal to work on it without one and quoted me 509 for the cat and to fix the muffler. However I refused service and went home and asked a friend who then pointed out I did indeed have a cat and they tried to scam me out of 500 dollars. Don’t come here they will try and sell you parts you don’t need and scam you. I’m glad I went to Muffler man instead. They fixed it right up.

They are friendly and I would recommend everyone to go there

Fast affordable service, especially last minute on a Saturday. Only downfall was I had an issue with my ignition and asked them NOT to turn the key completely off and remove because it will not start back up. They did resulting in me, my wife, and dog being stranded for over 6 hours before we could find a tow truck to get back home. So all day and an unexpected expense of $306 we made it home. Had to replace the ignition system myself because there arent ANY shops open in my town on the weekend. So what initially turned out to be a simple $100 belt replacement turned into an almost $1000 mission.

I spent 1000.00 to get my car fixed. They said that they would fix several things. Only a few were fixed and within 2 weeks. I wasnt able to drive my car. I spoke to them. They refused to fix anything, including what they were supposed to fix in the first place, unless I gave them 450.00 more. What a joke

Fast oil change. Not pushy for repairs but points out areas of concern.

Had a used car inspection done. Ended up having ball joints and wheel bearings done. I priced parts and called many different shops. Extremely impressed with this job. Very honest work, great techs, VERY quick, and fair pricing. I’ll be recommending this place to anyone that needs work done. Thanks guys! You’ve earned yourself a loyal customer.

Went in around 3 pm because my brake pedal was hitting the floor and my car was braking really slowly and they had me out by 6. They took the extra time to double check my car because the brake light was still on (separate problem with my ABS I already knew about) and they called the credit card company for me because my card wasnt working so Id get the 12 months no interest with my tuffy card instead of putting it on another card. Everyone was super nice and helpful and kept me informed of what they were doing.

Will not go back thay inspired the brakes 2 days ago had to re-inspect the brakes and then found more problems that didnt find the first they inspected my brakes I was being charged for things I did not need . You want to change my brake fluid driving cars for 40 years Ive never had to do that

I went there first thing in the morning and they got me right in. I gotta little hosed on the cost of my brake job but I waited only a short while and my car was ready. They tried to scare me into getting other things done to the car, but I declined. Friendly manager though.

I went in to have my brakes replaced. Service was second to none! The manager took the time and showed me exactly what needed to be fixed and why. They take the time to do the job correctly and don’t push you around like some other companies in the area. I would recommend them to my own mother. I’ll be back when I need other work! Thanks guys, keep up the good work

Tried to rip my daughter off & have her replace things that were not bad

They’re very honest. My quote was much higher than the final bill. I don’t know anything about cars so they could have basically charged me anything and I wouldn’t know the difference. They ended up being able to use a different part, completed the job, and the car was fixed-at a much lower price than quoted. Very friendly, helpful, and honest manager. Nothing but good things to say.

Checked out my vehicle told me what I needed in a very short time very good

They wouldnt agree to put brakes on that have already been purchased through a auto parts store and just to do front brakes on my car they said it would cost $189 what a rip off got my man to do them for nothing on his day off

Wife got oil changed here. After a week she noticed engine making noises, so she checked the oil. They overfilled it by a quart. Complained, they said bring it in right away. They drained all oil, then proceded to put too little oil in car, and said next oil change is free. Now car is having engine trouble.

Great place understandable people

I felt they were professional and treated me like my problem was important. I only waiting about 10 minutes to get my car into the garage, where they looked it over and then had me come out so they could show me what was wrong and what it would take to get it fixed. There was a couple of things wrong with it and I asked him if a there was anything I can wait a week or two and he let me know what I could wait on and I decided to get done what I was there for.

I had the horror of horrors. Traveling up north and my car overheated. I pulled of the freeway and the first place I saw was Tuffy auto center. They discovered I needed a water pump and we hoped that would do it. Well, I made the most of a many hour delay in My trip and truly enjoyed the manager and mechanics. they got it done and they were right. I am all fixed! We had a lovely day honestly. They were fun And funny and hard working. It’s a helpless feeling and I was taken care of with honesty and excellent workmanship! I made my journey and my car is all better!

Very friendly, courteous and professional staff. Work was still done in a reasonable time given the restrictions caused by COVID-19. Highly recommended for auto repair needs!

Our engine temperature and throttle control went haywire on our way home from northern Michigan. We found this place and stopped by about 20 minutes until closing time.They were able to diagnose, get the parts, and replace them and got us home. Great service. I would highly recommend this place.

I thought I had an exhaust issue which ultimately was not the case. I had a bad experience with an oil change at another place of business only to find out that the oil cap had not been affixed. The folks at Tuffy filled my oil back up (at no additional cost) to ensure I could make it to my destination. I am very appreciative of how accommodating these folks were and plan to have my vehicle maintenance done at Tuffy... The real service pros! Thank you again for your service and assistance!

The guys at Tuffy on Euclid were super helpful and friendly they explained everything to me about my truck!!! They helped me get the Tuffy Muffler credit card... 👍🏼 It felt so great to drive to work safely 😃 I told everybody at work how awesome they were!! Thank you 😊Again the guys at Tuffy Muffler in Bay City did a Amazing job for my sons Jeep makes me feel better knowing he’s safe!! Thanks to Mike and his awesome employees!! 👍🏼

I stoped in about a month ago and asked to have air put in my tire. The gentleman at the desk was more than helpful and willing! I realized they were busy working on other customer cars but they were able to help me out so I could get to the deal ship to get my tire repaired.

Have taken my vehicle here several times for service. They are always very friendly and quickly find the problem and fix it at a good price.

Great techs!

Wouldnt even look at my truck.

Last month I was driving from Central Ohio to the U.P.My vehicle suddenly started to have concerning issues with steering while traveling at highway speeds. Although they were about to close they fit me in and did a thorough analysis. They identified the problems and clearly explained what I needed to do to get them fixed. They also reassured me that the issues I was noticing with my steering were not so critical that I couldnt continue on my journey. Because of their expert diagnosis I was able to phone ahead to another service shop closer to my destination and have the required replacement parts waiting for me when I arrived.Best of all, they didnt charge me a penny for their time.Thank you once again!-Robert

Excellent service!! Was able to get me right in to fix a brake line issue and adjust my exhaust. I will be back for sure. Mike, Greg and the guys are some good honest people. Often hard to find nowadays.

Absolutely the worst customer service. Attitude and professionalism or lack there of. I would not recommend to anyone.

$350 for a Upper Ball Joint and Alignment after I hit a Guardrail. +1 for getting my in right away, and showing me the issue on my truck rather than trying to over-explain it. Ron, the manager was very friendly and easy to work with. They could have a better heater in the waiting room, my feet were freezing, they also could have a bigger TV to watch for the three hours I waited, but they did offer a fresh cup of Coffee.

Service was great staff was very helpful

I took my car in here for cheap oil changes, probably around 4-5 times. I never took it anywhere else because it was so cheap. One day me and my buddy did an oil change on my car and they never replaced the filter. It looked terrible, so we tried replacing it and the new filter wouldn’t fit in the cap. I had to buy a new cap, maybe this was the problem. My question is why wouldn’t they come and tell me they couldn’t replace it? Not one time did they say anything about it. I will never bring a vehicle back to this place! I wouldn’t have been mad at all if they would have told me that from the 1st time. This place is the worst, don’t trust them at all.

Good guys working there. Looked at my car and gave me a rundown of problems for free. Reasonably priced the repairs and fixed my ride!!!

I am new to town and was recommended to two other shops to perform work on my car but chose Tuffys because they were the only shop open at 7:30 am. All of the gentleman were friendly and customer service oriented. They took the time to actually show me what was wrong with my vehicle and assured me the fix was quick. They upsold me on an engine flush since the initial work I thought was needed was not necessary. These men were able to help a young lady fix her flat tire and still get to work on time while performing maintenance on two other vehicles!!!! Services priced reasonably and will be returning for future work!

Have been here sooo many times. These guys take great care of me. Always honest and up front. Mike B the manager, Rocks. I Dont go anywhere else. 😉

I called for an estimate on my brakes and whoever I talked to was extremely rude. He didnt ask what kind of vehicle I had or anything to provide an educated estimate. Gave me a hard time and treated me like I was the moron.

Great service! Michael is always friendly, explains clearly to me whats going on with the car and stands behind the work theyve done!! Thank you and we will see you soon for an oil change!

This place is extremely expensive. They did a marvelous job but for triple the cost of any other place that I called after the fact of getting the service done here. Learned my lesson!!!

Friendly, helpful, informative, and accurate to what I was told needed to be done. Also didnt do what didnt need to be done just because of my gender, which I have experienced in the past of other business.

Always get my oil changed there. Friendly staff. Job well done Mike the store manager is helpful and happy to see me everytime I come in.

My experience has been friendly, polite, and fast. Most recently I had a screw in my tire and fortunately I work across the street; they were able to patch me up while I was at work and got my car back immediately. I have been very pleased with each handling at this facility.

I had the most wonderful experience at Tuffy. Michael addressed my problem in the most efficient and economical way. When I walked in, I was expecting to spend hundreds, which wasnt ideal right before Christmas. Michael understood that I have an older car and wont be using it for many more years, so I didnt want to replace anything unnecessary. He fixed my issue for a hundred bucks and did not try to add any extras on. Car is running great since!

Extremely fast and efficient service. Told me exactly what was wrong and then fixed it faster then anywhere Ive been. First time I have taken anything to Tuffy but I definitely be coming back again. Michael the manager was great to work with.

Mike is the best. He took care of me right away and his team did a fantastic job on my vehicle. My family and I have been coming here for years and always will. As long as Mike is there

Horrible service. Guy at counter was only person knowledgeable, asked why they were all on their phone around my car for 30 minutes, guy was trying to find videos of the job he had to do, because he didnt know how. And actually said that right to me! And the car is a 5 speed manual, guy who pulled it out hit the key while it was in reverse, and tried to play it off like he didnt even when I watched my car jump back without the engine running!If you care about your vehicle, then go anywhere else but here! Not to mention way over priced for what a nightmare it was...

Every repair is quoted 3x actual price.

Quickly diagnosed the problem and fixed it.

Everyone was very nice.. It took a whileto get my oil changed though especially when they only had 2 cars there... Also the guy ordered thd wrong air filter for my vehicle. He accidentally ordered an air filter for the other car that was there the only good news is I can understand if they were busy but they only had two car other than that the staff was very nice

They are the BEST!!! Customers really matter to them!!!So I was driving my girls up from Metro Detroit to Boyne Mountain for our last summer trip. While driving I started hearing scraping so I got off and Google searched for a mechanic. I found them but it was the end of the day and they were closing. All bays were locked up and it was time to go home. I told the store manager and other gentleman what happened and he said his teams were gone but hell look. I told him I could pay him any amount of money and he said hes not taking any money but hes going to look because of our safety.He got down on the gound in the parking lot and saw the issue. He got his gloves and the other gentleman brought him a few things. After a little he had my front underbody shield off the ground and secured. He worked some magic under there!! He told me it wasnt a permanent fix but I would be able to make it safely to my destination!!!I was so relieved and thankful for them going above and beyond at the end of their day. I asked if I could give him a hug!! They were a blessing to me and my girls and Im thankful.Please support a business that knows their stuff and cares about the customers!

I highly reccomend them i came from out of town with 6 kids and my check engine light came on i brought to them they were super nice explained everything and even showed me the parts that needed to be replaced..i am very happy i was in such good hands and not take advantage of..thank u

Car broke down on 75 due to a failed alternator on Sunday. Had it towed here and I was able to pick up Monday afternoon. Quick and efficient.

Mass Air Filter malfunctioned on our way up north on the Saturday before the 4th of July. They took us in an hour and a half before closing and had us back on the road in an hour. They were helpful, polite and got the job done quickly so we could continue our vacation. I really appreciate their customer service, everyone was so nice.

Beware! I went in for oil change with free tire rotation. They told me I needed front end work and three tires. Also had a paint scrape same color as their bays. Ran fine three days before on way to Saginaw the next day the front end WAS VERY LOOSE. I went to discount tires under tire warranty there was nothing wrong with tires. Beware!

Always friendly and helpful everytime I come in. Staff are always helpful in aiding my understanding of the mishaps of my car and always offer the cheapest and most effective solutions. Highly recommend. Thanks tuffy!

Traveling out of town and hit a nasty pot hole. Stopped at the nearest repair shop and tuffy was there to help save our vacation. Sam the manager was very helpful and got us back on the road in no time and saved our vacation. Thanks for the great experience.

I have literally only reviewed a few places and they have always been for service that goes above and beyond what we would have expected and this is no different. My family (wife, three young kids) and I were on a trip from Wisconsin to Niagara Falls (via the UP) and we had just stayed the night in Midland, MI. We had just gotten on the road again in the morning when our engine started to overheat. After hearing that we would be towed to Tuffys (we had never heard of them!), I called them and explained our situation. The manager assured me that we would be taken care of and that hopefully our trip could continue in no time. Sure enough, when we got there, they immediately checked it over, found the problem (broken Y heater hose connection), replaced it, and had us on our way in less than a couple of hours. Our trip to the Falls remained in place and we had an unbelievable time there thanks to the great service at Tuffys! Totally recommend! Thanks again!

Best place to get an oil change, they do not try to sell you things you do not need, but do make you aware if there is something that will need attention soon. Very friendly staff! Mike the manager is a super nice guy!

Willing to do work, but if youre alignment is too off or something doesnt fit just right they will not help you!!

Great quick service! Very accommodating to my toddler as we waited. Dignosed and repaired in less than 2hrs!

Very affordable for me for all the work they did, my 07 Impala is driving like new! Thank you fellas for the fast and friendly service!

Great service quick and honest estimate . Will return for ore servvice

Quick estimate, no BS, no gratuitous upselling. Great customer service and solid work.

AN HONEST COMPANY..We were traveling north on I75 when I thought I felt a wobble in the steering/ride. It made me nervous so I called around and found Tuffy on Euclid in Bay City. We went there and they took the car for a test drive. Then they put it on the hoist. I asked the tester if he felt anything. He said he felt a little transmission slip and he heard a howling like you would get from a bad wheel bearing. I began to prepare myself for a fight with the manager. I wasnt going to pay for those kinds of repairs without proof of the need. When the manager, Michael took me back to show me the problems he said they couldnt find anything wrong. Everything seemed tight and safe. I offered to pay for the inspection but he refused payment. If I lived in the area I wouold use them for everything.

There charge me double for my brakes and rotors I know it because I checked advance Auto match the numbers for the parts Im going to tuffy Monday morning to see if there going to give me back my money if not Ill see you in court

Had a visit to Tuffy on Euclid for a check on my brakes... all good them guys are the best❤️ These guys are the BEST!! fast friendly service THANK YOU!!!

Mike did a good job inspecting my car and giving me a good quote. Great quality work.

Over priced I wouldnt recommend

Mike Stringer is a awsome Machanic nothing get him down fast and friendly service. Will be back as long as he there.💕💓

Friendly honest and dependable always know the work is done right and fair prices.

Thanks for getting me in and out so quickly! My muffler has never been so quiet. Its always a pleasure working with these guys.

Thanks Guys for the fast service. I appreciate your honesty and only selling me what I needed!

Good in a crunch. Think they are overpriced and give you a huge list of things wrong with your car..... whether you need it or not

Friendly and excellent service. Thanks so much!!!

Lead tech is amazing. Manager is great at explaining why the repairs are necessary.

Guy took good care of me .. I totally recommend

Too expensive and rude to customers. Way too eager to up sell and try to open credit accounts for you.

Excellent service, excellent diagnosis of problem, in and out quickly, professional customer service.

Worst experience ever.. dude has took entirely way to long for an alignment. Been around the block in my vehicle three times now. And are now using torches on my vehicle messing up the integrity of the steel by heating and cooling it

Good experience and employees were respectful and pleasant.

Don’t believe the upsale. Very expensive.

Courteous and skilled

They quickly identified and fixed a problem that was caused by a dealership oil change. The service was fast and courteous!

I dont get whats with the bad reviews, Ive been going here for everything for quite some time. Ive only had good experiences so far.

They did Not tighten down our lugs and we took a trip. The car started making noise and shaky. We had a coupon for oil change with tire rotation. The left all the lug nuts loose, one broke right off it became undriveable. I called Tuffy only to be given BS Answers and lies, such as his saying they didnt even tàke the tire of, when I watched them the whole time from the waiting room. Its sad. I dont know if they did any further damage. The Manager Mike didnt even want to see it. He was rude. He tried to say that while were parked some one loosened the tire. Um really? We went on vacation and drove, it that were to come off our kids, my elderly mom, my grandbaby would all be without my husband or I. Its terrifying.

Terrible i stood in the waiting room for 20 mins then i left came back and stood in the waiting room for another 20 mins not 1 employee asked what i needed and 2 seen me needless to say i left this place will never get any money from me

I had a good Service Professional who was very Helpful, With all my questions and concerns.I will continue to use your Services in the future,Thank you for your Fast service and your Professionalism. I will continue to return to your Euclid store here in Bay City, Michigan.

Great service, great guys.

Traveling with a kid headed to the up in a rental and bent the muffler. The bent it back for free and were back on the road. In 15 mins. Saved our bacon. Go army!