My son and I went to the Bay City Reliance over the holiday weekend. Ray Cruz was so very helpful! He not only went out of his way to look for exactly what my son was asking for he was able to locate multiple options for him to look at and in the end was able to get him in the PERFECT truck. From the customer service to the financing we had a very good experience and highly recommend for anyone to visit them. Thanks Ray!!

The gentleman that checked in my car was professional, courteous, and helped me feel at ease due to his communication style. He called me while my car was being worked on to keep me up to date. My car was fixed in good time.

I should’ve walked out when I could. BE VERY CAREFUL. The salesman was nice, but the finance guy was a pain to work with. Not only did he keep changing the price higher on the documents even after we agreed on a lower price. His only excuse being that he didn’t hear or didn’t remember. At the end he charged me higher than normal fees on the sale.

Amazing dealership! Great customer service. I sent a message to Dave after closing and he responded right away with all the information I needed and 1 day later I was driving home in my new car. They did all the paperwork In advance so I was only there for like 30 minutes. Id give 10 stars if I could. Special shout-out to Dave!!

Salesman Kenny Schaefer was extremely helpful and kind. He listened to our needs and the first vehicle we looked at met our needs and was within the price range we needed. The finance manager helped us tremendously finding the right loan company to fit our needs and our budget. We are thankful for our experience all around.

My truck wasnt running, took it there. Took 2 weeks to hear from them, they said it would cost more then the trucks worth to fix it. Picked my truck up and looked at it with some friends, found the problem. put in a new BCM and computer. Worked fine ever since. Total $240. So much for cost more then its worth.

Was told to give a deposit down (over the phone, not on paper, wasn’t given details) on a used truck that I wanted to buy. The salesman, David, told me that I would have 7 days to get the truck once the 250 dollar down payment was placed, and that the money would also be used to help on the main down payment. I drive well over 2 hours to sit there for another 4 and a half for them to tell me I am unable to get this truck, and proceed to show me another truck that was no where near what I wanted. After the waste of time, I check the website the very next day for it to tell me the vehicle was sold and I call to ask for the 250 back, because of the agreement it should’ve sat on the lot for 7 days, it sat for 4 and sold. They did not allow me to have that deposit back. Classic used car dealership. Check the reviews before you make the drive.

We worked with Ray he had a positive energy and was very helpful. We 100% recommend and will be returning for future purchases.

I had to wait almost 20 minutes to pay once got there to pick up the vehicle… then noticed air pressure had not been checked seeing it was low and I got a rotate and balance they didn’t check it I thought that came with the service.

Theres one thing that bother me. No one could explain to me how to use all my reward points to better keep my vehicle running the best it can be.

Overall, our experience at Reliance Chevrolet was a very pleasant and professional one. The salesman was dynamic, and his manager was very informative and friendly. The most pleasant vehicle purchase we have ever made. The financial manager was also very pleasant to work with. Thank you Reliance for making our buying experience a great day!The service/parts department was very helpful and pleasant also.

It was a nice quick deal. Jason was very helpful and Tommy was helpful and informative on getting my truck set up. Will continue to look here first when selecting vehicles.

We had a wonderful experience with the purchase of our new GMC truck! Tommy went above and beyond to work with us, and explained everything about the truck. Will definitely recommend to any of our family and friends that are interested in buying a new vehicle.

Great experience. Easy process. Easy to work with. Ask for AJ as your salesman.

Had a great experience with Reliance as an out of state buyer that never had to set foot on the dealership lot. AJ and Danny both did an excellent job of making the remote car purchasing process very easy and efficient. Would recommend to anyone in the area, or from afar!

I want to thank Ray Santa-Cruz for working with us and giving us the best deal on my Chevy traverse. Thanks Ray. I would definitely recommend Reliance.

Took almost a week to get truck back. They did not even clean the inside of windshield which had dirty fingerprints all over it, from removing and reinstalling the dash. The front driver’s side fender had white paint smeared across it. The service writer removed the white paint, which revealed scratches. The infotainment touch screen now does crazy things, switches screens for now reason. Not very happy to say the least.

I was extremely excited to find that this dealership had the truck of my dreams. I live 12 hours away, so I had to get a plane ticket to Houston and a $108 lyft ride to reach Bay City. Before arriving, David Zach (car salesman) worked and communicated really well with me and had me believing the truck was in tip-top shape. They had two weeks to prepare the truck for my arrival. Once I received the truck, it became clear that the oil was never changed, wind-shield wiper fluid was empty, the truck was not detailed, the windshield has a crack, the truck has a major paint scratch, the entire bottom-side has minimal rust, and the engine bay was covered in cobwebs. This dealership took 0 time to make sure this truck was prepared for the customer that had made the deal and traveled a far distance for their dealership. Since making this buy, I have tried contacting David and he hasn’t communicated back in any form. I recommend finding a dealership with honest and trustworthy salesman that are worth your time and money.

Worst service you will ever receive…… do not purchase your vehicle here ….. have taken my new 2019 vehicle to get fixed here and have paid deductible twice but yet doesn’t work 😡😡

WORST EXPERIENCE EVER!Talked to “DAVID” Friday evening about a vehicle posted on car guru, pictures show some stains on the seats and when I asked about it he said the car had been detailed and should no longer have any stains.When I get there the next morning after driving 3.5 hours the vehicle still had the stains and more flaws that were not visible in the pictures. Regardless of all that still I tried to purchase the vehicle without a complain.The funny thing here is that “ David” would not sell me the vehicle at the price advertised unless I financed with their bank, which had a ridiculous interest rate, double what my bank had already approved me for. So in other words if I wanted to use my bank and get my low interest rate, they were going to raise the purchase price to $2000 more. I had never heard of such thing so of course I did not agree with that and left.

AJ was great. I wasnt 100% sure what I wanted and he didnt pressure me and try to force a sale like the last dealership I went to.

WORST EXPERIENCE EVER!!!!!Sold me a car that didn’t even work, only made it home & havent used it since. Been giving me the run around about the warranty to get approved, 2 months later they said the warranty didn’t approve the parts of the car!! Now here I am stuck with a car that doesn’t even WORK! Customer service sucks!

Mike and Randy did a awesome job with selling us our new suburban! They made it as quick and easy as possible. The sell flowed very smoothly. We will definitely be back for our future vehicles!

If possible stay away from dealing with this place! I worked with Tony, who entirely took much time repeating hisself and then going back and forth with me. After they weren’t able to find financing for me, I called with my own financing which required me to provide documents from the dealer. He refused to provide me with the documents for me to provide my bank and refused to provide me with the tt&l amount and total cost of the vehicle. I requested to speak with his manager and an hour later Tony calls and says the vehicle is sold. The vehicle pictures on the website showed the vehicle very dirty inside and after reading other reviews I’m thankful I dodged the bullet of buying through them and being able to take my business elsewhere.

Tommy and Jason are the best. That is why I keep coming back to get my vehicles here. This is or 4th truck we have bought from him and each time is an upgrade and gets us the payments where we need them. There no pressure sales team is the best and ensures we get something we want and can afford not just pushing a sale.

This place is awesome talk to Tony Smith he is awesome and the general manager Chris gets it done!

I Now understand why they are at 3.5 at best. It took me almost 48 hours to get the bottom line numbers on the truck that I was looking for .(Keep in mind, I do this for a living as well, just to reduce the traditional back and forth) If you had your stuff together, this should have been a quick 30 min turn around at most to figure it out at best. Every time it was its going to be around this never the exact just round abouts which I kept asking for a specific number to get to with approved credit of course . But yet again, the run around over and over .At first it was with a internet manager named David then somehow got pushed over to someone else named Jason. I do not understand why a tag team .If you are an internet sales manger you should take care of your leads, if not, then why are you there. We finally agree on numbers and said they will hold it until I get there and guess what Im sorry sir we sold it . They should have gave me first right of refusal or a way to come up with a solution to hold it. These are very antiquated tactics that need to be fine tuned. What an absolute mess of process and lack of coordination with staff.

Bought my truck at Reliance Chevrolet Bay City Texas, and yes I got a good deal.

Worst experience I have ever had! Went in to discuss numbers on a vehicle and had my credit pulled WITHOUT my consent and I told them countless times not to pull it. Then they had the audacity to tell me they cant tell me my credit score. Randy obviously doesnt know how to do his job.

All the employees are very polite & helpful (except for Lisa in the warranty department) everyone else went above and beyond to make sure we got in a good reliable vehicle asap. I got a 2015 Chevy Equinox!!! That I really love... so do the husband and kids. (Lisa talked to me like I was not a human being!!) Thank you, God Bless

Seems like this dealership is more concerned with getting a none refundable deposit from u you than they are about making a sale... David Zach made it clear to me that their banks dont deal with construction workers we are not worth their time I dont think they even had the truck in their Inventory David just kept pushing for a deposit...

UPDATE: Owner replied to my review and advised to contact him. I did and was not able to speak to anyone but the receptionist. She suggested speaking to the sales person which has no authority to work out a solution. Mind you I had already let him know what was going on and neither he or the manager responded to my attempts to get this fixed. I mentioned I have a case number with FCA/Stellantis and she said I need to contact them to resolve the issue. They told me they would make it a dealer dispute and it was up to the dealer to resolve the issue. So a response doesn’t resolve anything. Disregard the fake attempt to reach out and make things right. Recently purchased a brand new 2021 Dodge Durango. Outstanding vehicle, we are having a third baby and needed the extra space. When I first inquired about the vehicle I was told the price was more than advertised. When I asked to speak with the manager, I was advised by the sales associate that the vehicle was pending on a sale. The manager called me back the same day and told me it was not pending sale and was available. Mind you he did not know I had spoke with the sales associate earlier that day. He gave me the price as advertised and we negotiated a deal. When I arrived the vehicle was dirty and we did a quick inspection assuming the vehicle was BRAND NEW. When it came to sign paperwork it was as quick as can be. Never been in and out of a dealer so quick. Despite negotiating a trade in price I was cheated of $250 and they included some random dealer charge for anti theft (I service dealerships in Houston and this is a bogus charge they don’t tell you about until you sign paperwork. Then they say it’s a non negotiable charge). And once I got home and properly washed the vehicle there was large damage to the passenger rear door. I contacted both sales and management and nothing was done. Long story short pay attention to every detail even if you are buying a NEW car. I drove in an hour and a half for this deal. Sales: AJ / Manager: Randy

I made an appointment and took my truck in and everything went very quickly and efficiently.

Quality of work there is great, but the customer service could use some work.

I have never had a more professional courteous helpful person assist me with any issue of any kind than the individual that helped me with my recent car repairs. He went above and beyond help me with insurance claim and warranty coverage.His name is David Hill and he is the assistant service manager at Reliance Auto Group in Bay City, Texas.

I had bad tires on my new Malibu, 2019 8K miles, I took my car in due to steering wheel wobble and vibration at specific speeds to my local Pearland Bayway Chevy. They diagnosed the problems with the dynamic balance over 20 and said the tires were bad could not fix the issue. They also told me I cannot get them fixed with them and they do not cover tire warranty. I thought this to be odd so i called the dealer i bought the vehicle from Baycity Reliancde chevy and the nice service manager Charles said he would take care of it. Super job they changed all four tires and runs great. not happy with Pearland dealership service dept old man Joe not willing to make the repairs and help a GM owner out.

Always very pleasant to come in. Been like family to them as they have helped me for over 13 years now between getting a vehicle to purchase or through getting repairs done!

Manager is extremely rude and thinks that he is a god among car salesmen. I asked him a price on a truck and he tells me to look it up on my phone. I Truly appreciate the salesperson that I was dealing with and felt sorry that he has to work for a person that is so self centered and unprofessional. ***9/26/2020 update i was just contacted by the salesman Tony and was threatened that they would give me a negative review on my business because I have given them this negative review. Just to state the record I went there as a customer not a business or for my business.I have the mindset to call the better business bureau and the chamber of commerce to inform them if their business tactics. *** This was on the ram side but it is the same business.

Go see Tony at Reliance Chevy. He will get you a great deal on a new or used truck. Highly recommend. Great dealership to buy from!

Over priced and I don’t trust this dealership since changing ownership.

(2-18-20) Update i still not have not received my truck back from Reliance. I have filed a claim through the BBB(almost 2 weeks ago), and was contacted by GM about the case i filed.I have yet to hear back from the deaIer. This is the absolutely worst experience i have had with service dept.)I took my truck to Reliance service dept september the 28th 2019 for warranty work on the oil pump. It is now January the 10th 2020 and i still do not have my 2019 GMC denali back. Early December i received a call that they had crushed my cab on the lift!! Damage is done on both sides of cab. The Department as a whole are not capable of properly preforming their duties! STAY AWAY!!!

I highly recommend this dealership to anyone looking to be greatly taken care of ! I just Bought my second truck 2020 Sierra) from here and Joni Snow and Randy couldn’t Have made it any easier and affordable! Joni was so patient with me and my wife and she definitely went above and beyond to make it happen! Thanks Joni for all your professionalism and and amazing hospitality!! Above 5 stars!

Very professional and relaxing. Business done in efficient time

We are traveling and oil life went low, called for an appointment and they worked me in.

BUYERS BE AWARE OF THIS PLACE. Never pay money for deposit to hold a carI spoke with David over the phone on Saturday afternoon and I asked him for a car I saw on autotrader.com . He said to reserve that car I have to deposit 200.00 dollars to prevent the car to be sold I gave him my card number but on Sunday they dont open so on Tuesday we went there early as we said but there the car was not what we expected to see. It was smelling so bad as cigarette and with scratches all over bad job done on the paint. We said we dont like the car right away. So we left and the next day he charged the money. I in the past bought 2 new cars at another big dealer but this car was for my son but believe me I never had a so bad experience as I did in this dealer besides is an hour and a half away they were not totally honest. Please dont go there.

Excellent professional sales staff very nice polite and knowledgeable definitely recommend shopping for a vehicle here.

Went in to look at a SUV, that was posted online with a price.When asked them what we could do the the unit, the price was bumped up 1700 more than the advertised price.Im not stupid, and walked out. Crooks!!!!

Our salesman Mike was easy to work with. He did an awesome job for us.

Horrible internet sales. Internet sales manager is very rude and will lie about the condition of a vehicle even when you tell him its a 2 hour drive. When asked condition of vehicle he sends a picture of a very small rock chip when in fact their is a lot of damage to the car broken light dents Horrible scratches just to mention a few.

The GM service manager Randy is unprofessional, a bully, plain out rude, and I now see why people have nothing but bad things to say about your service department. Ive been a loyal customer for years bought several cars from there. I still have no receipt from my car being worked on Monday nor do I know if anything was checked for damage from the leaking battery. My car is only 2 months off the lot brand new. I was only told my battery was leaking acid and it was replaced. No information or acknowledgement that the other components of my engine were okay or that my frame is okay. For all I know, only the battery was even checked. Heck I dont even have proof of that since I have no receipt of the service. I was told one would be mailed or emailed to me. Ive yet to lay eyes on it. Randy is not the person Id place a manager or even just an employee.

DO NOT!!I REPEAT DO NOT PURCHASE HERE !!Nothing but crooks and scammersTerrible dealership, terrible customer service and just a over all bad experience . David is the worst sales person there he got me into giving $300 to hold a vehicle and at the last minute changes the deal on me and when I did not except they did not return my money . Tried to speak with management multiple times seems as if they’re in on the whole thing everyone just gave me a big run around until eventually my number was blocked

I made a deal over the phone reserved my vehicle after approval and terms. I drove 2 hours to pick up the vehicle. This was the quickest in and out process I have ever had at a dealer. Id recommend visited David Zach and his team, but beware of GAP insurance.

Buyer Beware! Misleading business practices ahead. I usually only do reviews when they will be positive and help a business. Unfortunately in this case I have to stray from my usual. We purchased a used vehicle from this dealer for my son. Hidden in the paperwork is a charge for $690.00 for a theft protection plan that was explained by the finance person as a perk and not an added expense. Further I have tried on several attempts to get clarification on what exactly the protection covers and have been told over and over that they will get back with me on clarification as to what I purchased. Making matters even worse is that in the paperwork it says that failure of the selling dealer to send the payment to the issuing institution will void any coverage. If they dont even know what they sold how can I believe that they will be forthcoming and submit the payment.

BUYER BEWARE - David and Dealership refused to sell 15 Chevy Traverse as a cash offer. I asked for written policy indicating why they would not sell as a cash sale and they did not produce a written policy. They indicated I was purchasing below advertised price and therefore I was required to go through their financing. The advertised price was $16,800 and I did the math for TT&L and they refused to honor the price I calculated, ~$18,000. Dealership does not show integrity to honor their advertised price. Dont waste your time driving to this dealership.

They worked very hard to get me into the vehicle that I wanted

Oil change and had lost stallitrac and power steering. All seemed reasonable time and cost. Good experience.

They scam you with $299 without telling you of the shadowmark. It is worthless, nobody tell us of this charge. When we call the dealership after purchase, the manager says it is on all our vehicles. Big scam from dealers. They get commission from this company. The truck was listed for $55.500.00Then we say we gonna pay cash, the sales person David told us we needed to finance the truck or pay extra $2000 more, otherwise we could not buy the truck. Stay away from these scammers.

Very quick, great job

Tommy was great, very satisfied with the purchase process!

A Good Experience, staff is friendly, professional.

At the time of purchase we had some issues with the wheels and were told by the salesman that he would take of the problem continues. The problem continue and we never received a response from him so we ended paying for balance and new tires. We also were told they were going to replace the faulty touchscreen and I was told to drive to their service center over hour away to replace it and I was told the part hasnt come in.

0 stars if I could, very rude and unprofessional scammers car salesmanship (Randy) lies on credit check, lies on prices be careful they will try to scam you.

Bad, I dont even feel the need to explain it.

I live in Temple which is 3 1/2 hours fron Bay City. I found the 2020 Silverado I wanted and calledMichael at Reliance Chevrolet. I was able to agree on aprice for the new vehicle and also the trade price for my car. When got tontje dealership we were only there for 1 hour and on fje road driving back to Temple. We had a great experience and highly recommend this dealership.

All they do is give you the run around and make false deals that they later go back on. The first finance guy on the dodge side cursed in front of my children. a car priced at 9900 online was 10900 when I got to the dealership. Just left.

Quick appointment

My son had been looking at trucks to buy for weeks...he couldnt find anything that had everything he wanted for the price he had to spend....I gave Joni Snow a call...told her what we wanted and she said she would get right on it...and she did.( I dont play games, if you dont do what you tell me you are going to do, you will not get my business)With in 20 minutes she called us back with a list of trucks that matched what he wanted.He wanted to see one of them, it wasnt on the lot in Bay City. She got the truck her the very next day and it was perfect..my son bought the truck and is very happy with it.Joni was really attentive, she listened to our wants and needs and did what it took to meet those needs.She was beyond great!!

This location is horribly understaffed and undertrained. Brought my Chevy in when the transmission went out while within the warranty period. Reliance couldnt provide a loaner at the time and told me to get a rental, assuring me I would be reimbursed. The staff did not even know Chevys policy for warranty rentals, which would have cost me $800 in rental car fees had I not called Chevy directly.The technicians did not even know my transmission needed replacement for 2 weeks. Then they installed a bad transmission, costing another 2 weeks. A total of 40 days later I had my car back. Do yourself a favor and have your car towed to the Chevy in Angleton... Or even better, dont buy a Chevy.

Bought car 10/18/18 and on 10/23/18 the car had to be towed to the shop. On 12/22/18 the car finally returned to me, and when I went to leave for work on 12/29/18 the car is doing the same issues... I get the car back thinking it’s fixed, but it isn’t and now I have to fight again with them. I put 6000 down and haven’t even been able to drive my new car a total of 2 weeks since mid October.

No sense of customer service. Would never go back here and all GM cars have been blacklisted for our family.** The fact that it took you over two years to reply says enough. I really hope things have turned around and better service is being provided. As for us, this experience soured us so much that we went to Subaru for the last and likely the next car, and wont go back! **

Dont come here. Go to Lake Jackson if at all possible. Id give them 0 stars if I could :(

David wanted me to come over the dealership from Austin to explain the addition $500. When I asked him during the phone conversation he said I can not explain it to you in the phone.Stay away from this dealership.

Great experience..Thank you Joni for all of your hard work..Thanks Randy for your help also .Everyone was super nice and worked very hard to get me into my Jeep Cherokee...

The best car buying experience I have ever had the privilege of having. I love my truck. Thank you Nick I will definitely be returning for my next purchase.

Never again. Waited 2 1/2 hours for nothing! These people are incompetent.

So much better than their Don Davis Predecessors. I would recommend this place to anyone. They really take care of you here and make you feel like family.

(2-18-20) Update i still not have not received my truck back from Reliance. I have filed a claim through the BBB(almost 2 weeks ago), and was contacted by GM about the case i filed.I have yet to hear back from the deaIer. This is the absolutely worst experience i have had with service dept.)I took my truck to Reliance service dept september the 28th 2019 for warranty work on the oil pump. It is now January the 10th 2020 and i still do not have my 2019 GMC denali back. Early December i received a call that they had crushed my cab on the lift!! The Department as a whole are not capable of properly preforming their duties! STAY AWAY!!!

Joni Snow was very helpful and upfront about pricing. She is very easy to work with and did 90% of our negotiating through text, super convenient! Ended getting exactly what I was looking for at the price I wanted.

Waste of time and gas. I called ahead told them I was an hour out and if the car was still available on the website. Sales rep said yes. We get here no one has a clue and then the car on the website was already gone. Never again..

Great

Just purchased my first car from Ryan and Pablo at Reliance GMC and they were both very helpful and I’m super glad they were able to help me out with this next step in my life!

Love the experience, the Service manager Mike was very helpful, friendly and got things done. I recommend anyone to go there for any needs regarding your vehicle. Thanks Don Davis of bay city

The experience I had was quick, easy and hassle free. Most of which we did over Facebook messenger. Thank you Joni Snow!! I will definitely do business with you again! Love my new car!! 😁😁

Tommy came through and made the deal happen. They try and keep their customers.

Excellent service! Reliance cared about my needs and was very reasonable! I would recommend them to anyone!!! Huge shout out to Alexis!

Had the best experience with buying a car. She made everything super easy and kept me informed with every step.Definitely will use Joni and Don Davis for my next car purchase.

Told sales mgr exactly what I expected of my buying experience, told him what I wanted to pay, he did exactly that and got me the best interest and price the first time. I didnt have to wheel and deal. No bullshit like most car buying experiences have. Go visit Lance Frick and tell him I sent you. He will hook you up right.

BUYERS PLEASE BEWARE! BEWARE! BEWARE!My family was recently in an accident & we needed to purchase another vehicle ASAP! We found what seemed to be a good deal at Reliance Chevrolet Buick GMC (what used to be Don Davis) in Bay City. This has now been the worst experience I have ever had with any dealership.Before purchase, the service tire monitor system light came on & the radio was locked. The console latch was also broken. We were told they would fix these issues and replace the radio. Foolishly, I went ahead, signed the paperwork & took their word, thinking this was a reputable dealership since it carries the Chevy/GM name. When the vehicle was brought around, we noticed they hadnt properly detailed it either. Both the salesman & finance manager apologized and said it would be taken care of. They asked us to bring it back on Wed. We purchased the truck Fri. evening, Jan. 25 .Two days later, Mon. morning, the check engine light came on. Im aware that we purchased the vehicle without warranty but called the dealership to see if there was anything that could be done when we brought it in to have the other problems remedied, as we had only driven it home, then to work Mon. morning.They told us to go ahead & bring it in. We brought the truck in that Mon. Jan. 28 & from that point on weve had nothing but problems. They had the vehicle for over 2 weeks. We called several times to check on the progress & see what was going on & were constantly given the run around. We left messages & NEVER had a call returned. When we finally asked to speak to a manager we were told he was in a meeting. He also NEVER returned our calls. After the first week, my husband went up there & they didnt have anything done. They also didnt even have the service tire monitor system on the work order. My husband reminded them about that and was assured that it was added.The 2nd week when we finally got hold of someone, they said the truck needed a tune up & they wanted $400 to do this. I refused & we wanted to go ahead & just pick the truck up at this point, only to be told the radio still hadnt even come in. In what world does it take 2 weeks for a radio to come in? Theyd had the truck all that time & done absolutely nothing. A few days later, we were told the truck was finally ready but lo and behold when we went to pick it up, the only thing theyd done was put in the radio. They still didnt finish cleaning it out, they didnt fix the console latch, & they didnt do anything about the tire monitor system.To add further insult to injury, the lever that controls the drivers seat is now broken. It was not broken before we brought the truck in. Horrible customer service, terrible communication, and blatant lies is what weve received from the Reliance Chevrolet Dealership. If this is how they conduct business, they shouldnt even be considered an authorized dealer. If I wanted to take my chances with a shady car lot thats what I would have done and probably would have received better service there. If I could give negative stars, I would!

Joni spent days trying to get my husband a good deal on a truck and got it all worked out. She really made sure she got us in the truck we wanted. I dont know how, but she did some magic!

If your looking for a good deal on a car go straight to garret and David ! They were wonderful, they were honest, fast, and helped me get the car I wanted . They are the ones to goo to !

Bought a Durango from here. They didnt have the one I wanted on site but Joni Snow helped track one down and got it brought to this dealership for me. The sale was quick, and I even got a better price than I was anticipating.

Car dealerships get a bad rap. You always hear about people who go to a dealership and are stalked or harassed: not so here. I found a car advertised online and drove over an hour and a half to see the car (couldnt beat the deal!)Mickey, a wonderful perky and helpful associate, helped guide us through the process and made us feel at home (which when youre buying a car, spending this amount of money and time and effort and the risks involved in any purchase this large, this was a wonderful plus!)She stayed with us through the process, letting us know what was going on, and kept us talking and happy during the times when we had to wait for this or that to finish or process.The process was rounded out by a really great-humored man (who will no doubt be amused that I cant remember his name) who helped us through the final paperwork and payment process. But honestly, every person I saw and spoke to was wonderful so this is a shout out to them all. You can tell they have a great work environment and the people truly enjoy being there.Thanks for making my first car buying experience so easy!

Horrible dealership I bought a used dodge charger from them and its been a horrible experience since the say I took it home! 3 weeks into owning it was in the shop for 2 weeks getting $3500 worth of work and they dont even care to help. Definitely not worth the 90 miles I drove to go get it!!! Dont go here to buy anything just save your time and money

Beware this dealership has bad service. They lie and have bad customer service. Three times with wife’s Jeep and heard some bs excuses and my sister just had to go get hers after 5 days and nothing wrong with it. If we wouldn’t have called they would still have our vehicles because they don’t give a status update unless you hound them.

Joni snow was very helpful and prompt, she gave me her undivided attention and answered every single qquestion I asked. She is someone i would highly recommend to others because she is such an amazing sales lady.

If I could give this place a zero I totally would the owner is a complete coward . He only knows money side and nothing else he is so rude to his employees and treats people bad . This place is so horriable anymore now that the new owner took over . This place going down hill.they can’t keep employees and they lie to their customer. They have a really bad report with many locals as well as other people that know the owner says the same thing he knows nothing about the business and he could care less about his people or customers. People come and go there and their cars stay there for the simple fact the owner lies to his customers to keep the business when really they just don’t have the stuff to fix it. Again I may sau no more with out publicly shaming the company. But wouldn’t go there

Bought a car here in 2013. Once I signed the seller couldnt have cared less about me or my car. Finally getting my plates was like pulling teeth. Now I am trying to retrieve warranty information regarding my car (partly my fault for losing most of my documentation during the hurricane) and they just ghost me each time. Ive inquired through every single channel with this place.So, please be cognizant of this before buying a car here. They just want commission, the customer service after the sell is appalling and hardly existent.

Not very friendly and charge to much. When you ask questions they get up set

I live far away, they took care of my every need so that when I made the trip the process was fast and easy. I love my new truck and I definitely recommend Reliance.

Got a brand new 2018 dodge journey today from Pablo Tovar and Ryan Rivera. This was the most pleasant car buying process ive ever beeb through thaks guys!!