Tyler was honest and sent someone to get my bike due to my work schedule so I could have my new tires and handlebars installed, when it was discovered I needed to also get new grips he called ASAP and when I picked up my bike on a Saturday the Tech who did the work on it (Samuel) installed them on the spot for me and did an awesome job, he set my bars up to fit me best and showed me how to adjust them if needed as well. I would recommend them for any work needed if you are not able to perform it yourself. 2011 Suzuki Boulevard C50T

They marked up my brand new powder coated rim. Second tire on this rim and it looks like they didnt even use plastic shims to try to protect the rim. Very disappointed and upset!

Just purchased a new Honda Pioneer 700-4. Chad was great helping me find what I wanted and getting us a great rate on financing. Dean also did a great job on getting is all taken care of when it came to signing all of the paperwork. Shout out to the owner Vonnie for giving us a great deal on a Hammerhead Torpedo go-cart for my grandkids. Overall great experience with everyone we dealt with!!!

Highly recommend for a complete business. They will treat you very well even and you made your purchase. Sales, parts, and service all excellent

Ryan the salesman is working with me to get a ATV and hes been great. They all work with you to make sure youre happy. Ill be buying all my stuff from them.

Dean, Ryan and the team were very helpful. Everyone was friendly and represented the company very well. The cleanliness was exceptional which tells a customer a lot about a business. Questions were answered quite well and with added humor which made the experience fun. Im very happy with my purchase, and have peace of mind knowing I can come to Bay Cycle Powersports Center with any question or help servicing my little Honda. Thank you.

Chad, I cant tell you how happy I am that I finally have a real bike and I absolutely love it! I have wanted this bike for years and I finally found one. I went out the next day all by myself and put 100 miles on my bike. My dreams have come true, this will be the last bike that I buy. I cant thank you all enough Chad, Dean, Vonnie and all the guys & gals from Bay cycle sales especially my DAD and Susan who made it all possible.

A. I had a pleasant experience when I purchased my new Goldwing. Chad was friendly and very helpful and answered all my questions. I would recommend Bay Cycle Powersports for all your cycling needs.

My service experience was very good Laurie the service writer was knowledgeable and very competent.

Awesome people always helped me even if it was something reckless they helped with all my questions

I am very pleased with how everything was handled. Ryan was awesome to deal with. Everyone was helpful, informative, and made you feel at home. Thank you to the parts and service department as well. Very knowledgeable and willing to find any solution for you.

Took great care of me when other local shops didn’t. Stuck by their word, and got me on a new bike in no time, will be going back when I need an upgrade!

Man where do i start.. the guys here at Bay Cycle, Bay City are beyond great.. they make you feel apart of the family as soon as you step through that door.. I had Chad helping me find my Grom, and aswell as Mr. Dean, Dean is epitome of professionalism and what the company stands for . Chad is the man! He is like the brother youve always wanted, or need lol. Anything you can put your mind to he’ll have answers and resources. i would recommend these guys delivering your baby, with nothin but the best professionalism. Thanks again fellas ! Your forever brother - Andre.

My husband took our 97Polaris to get fix they had for 7 weeks said they had to get a new carburetor because the technician broke a screw in it. Wrong they didnt do nothing for $314.86 had to call another company to fix it. Plus they didnt put all the parts together right n missing parts call talk to Lori Ross told her about it WILL NOT GO BACK THERE AGAIN.plus to never return phone call. When I call and talk to Lori she even told me she going to back with me and never did

Very nice service department friendly staff.

They are a Uhaul drop off location didnt bother to check the truck in when we were there because it was raining

Picked up a 2019 Honda Ruckus about a week ago. Everybody and everything was top notch!!! From dealing with Jared over the phone and in store, to finishing the paperwork with Chad. I would recommend this place every time! I’ve put almost 100 miles on this scooter and it’s the most fun I’ve had going slow in my life 🤣

Jeremy and Vonnie took good care of me on a recent service visit.

I have an older 1994 GW 1500 SE (only 31000 miles) and got new tires and rebuilt the front end of the bike with new seals,bushings, and springs... Quality work and most importantly Bay Cycle Powersports was willing, had the knowledge,and necessary tools to do the work the bike required. Thank you..

Had a great experience, staff is super friendly

I just bought a 2020 Honda Metropolitan moped from this place!! Would definitely buy from here again! Jared was amazing getting me hooked up with the moped and went out of his way personally to deliver it for me because I didnt have a truck!! Great products and staff! Couldnt ask for a better experience.

The sales men are very welcoming and helpful

Tyler was the best and the whole staff was very helpful. Go the extra mile for you.

The only place my husband goes to get new parts for his Honda Goldwing.

Good Product, good price, great people, I’m happy

Parts department was very helpful smart man thanks 😊

Great place, great people to do business with!

Didnt have what I was looking for. Staff was polite and very helpful in pointing me in the right direction.

Cool machines in side. They answered all my questions.

So my parents, who have been customers for years, went to the store to get new communicators for their Gold Wing. They were told that they would not put new communicators in their current helmets due to everything going on. That is understandable. So, they buy new helmets and the new system. Well, $600 later and when they went to pick up their new helmets the man that installed them refused to help them sync their helmets. My parents are older and not the most techy. He just told them to read the directions. Even if it is and was an easy process, the fact that they asked for help and he refused is horrible customer service.

First of all the staff here are just awesome down to earth people. Went to test ride a new Gold Wing, there demo was out for the weekend they said, Mike the salesman pulled a new Gold Wing from the show room put a plate and said here you go . That tells you they want the your business .Of course at the end we made a deal and purchased our First Gold Wing.It is an hour and half drive from where we live. ( yes there is a Honda dealer by us 20 minutes away thats a whole different story ),but worth the drive if you are looking for an atv,go karts, motor cross, etc.Great people to work with.Thank you again Bay cycle.

Thank you Chad and the crew for everything! Great experience and overall service. Recommend greatly to anyone looking for a new ride!

Great service they take care of there customers!!! And Im a picky customer so it says a lot!!!!

Bay Cycle is a great business to purchase from or have your unit fixed! Craig the service manager is AMAZING! He goes above and beyond always! Completely satisfied with their service department. Vonnie is very helpful too. We are having an issue with our Triton trailer, and she has contacted Triton on our behalf because they were not responding to me personally, and is taking care of it!

When searching for a SXS for my new property I went to multiple dealerships. Once I walked into Bay cycle I knew this was the place I was going to spend my money. Chad was extremely knowledgeable of the products that he was selling. He went above and beyond to make the sale happen. Everyone that I worked with was extremely helpful and enjoyable to be around. This is the kind of experience that that people wish they have when they purchase big ticket items. Thank You again Chad and the Bay Cycle family for the awesome experience

Thanks for helping us get a new Honda Ruckus Chad. Other dealers said it would be like finding a Unicorn this this year but Bay Cycle comes through for me again. I have been a customer since 1984, always get treated right by sales and service.

Bought my side-by-side and a snowmobile there. Great people to work with. Nick on the parts counter knows his stuff. I highly recommend them

I went here for a uhaul rental, one truck, one trailer is all that was there. A waste of my time. On the other hand, seeing as the business staple is actually off road and motorcycles, im sure it is worth looking at for those types of things. The showroom was well lit, and clean. Staff courteous.

Awesome friendly service! Chad is a knowledgeable sales person and not high pressured. Will continue to do business here for a long time.

After looking for several months for a Honda Rebel. I stopped in at Bay Cycle and was greeted by Chris who showed me a new Honda Rebel. He informed me that they had a used one in the back with 34,000 miles on it. I went to the back and was delighted to see the bike in good condition with a windshield and saddlebags. Vonnie and Cathy were able to get me financing. It was refreshing to deal with people who are so knowledgeable and professional. I was given a complete run down of how to operate the motorcycle. Chris and two other staff members helped me load the motorcycle on to my bike trailer. I would highly recommend Bay Cycle to anyone who is in the market for a Honda. Thank you, Chris, Vonnie and Cathy for your excellent service.

Been going here for over 30years best sales, service and parts counter around

Picked up a new pioneer 1000-5Sweet machine, great friendly service.

I had called to find FXR apparel for my son, Jennette was fantastic! Even sent me pics of a few items so I could make my decision. Great experience, and excellent service!

Always friendly and ready to help !! We race our bikes and youve always helped us make it on top of the podium !! Thx from me and Chris

Bought my dirtbike and my girlfriends fourwheeler from here was extreme pleased with the service great place to buy your next toy.

This store is awesome for the outdoor sportsman. They have ATVs of various kinds. All of the top name brand apparel like fox racing and arctic cat. They have stickers to hop up your toys and great staff to serve you. Highly recommended!

Nice place. . this is a place in Bay County Michigan that offers .. The motorcycle endorsement preparation class . 125.00 .. Not bad it not of went up 20 ... But there isnt many places around that offer it .. : )

I bought a Alterra 550 trv xt six months ago was giving a catalog with all the accessories and pricing was told I had a year to use a 10% off card and guaranteed me the prices and the catalogI go back today and they wanted to charge me 300 more dollars than what the pricing and the catalog was you went from a five-star to a one-star and I wish I could do 1/4 *

Bait and switch sales tacticsSales quoted a priceFinance dept raised price by 1000.00sBe CarefulThese people were trying to swindle my parents, my father just had brain surgery and my mother has dementia. They took them into a finance area offered them popcorn ti distract from the fact that the price they quoted us for 2018 Quad was being bumped up by 1000.00ShadyNever did get an explanation...Bought Can Am from Stevens

A big thanks to the team at Bay Cycle: Jared, Chad, and Casey for hooking me up with my new ride. Looking forward to the future riding! Thanks again guys!

Great place great people just bought my 2nd sled from them I wouldnt go any place else!

Last year I purchased a great motorcycle... even got financed... and Im happy to report that these folks are still treating me like gold! Ive gotten great information about my bike and how to take care of it. I doubt Ill sell my bike but if I do, Ill be right back at Bay Cycle to buy a new (used) one.Thanks people for taking such good care of me!

They took great care of my bike. Two new tires. Reasonable rates. Went the extra mile for me.

Very knowledgeable staff and the best service around. The only place to buy a arctic cat or Honda.I bought a Honda somewhere else and now Craig and the guys at Bay Honda are making it right.The one and only time I buy from another dealer.

I just purchased an ATV from Bay Cycle. The helped me through the whole process of the purchase and then have been very helpful with questions that I have. They also gave a safe riding class for children in which at the conclusion, children received a state driving permit for ATVs.

Great service all around

Awesome sales ladies and gentlemen Jared and KC were great.

Very helpful and nice I will be buying my next bike from there.

Grwat place to.get mototcycle work done

Stopped to check out a generator.

Very nice people very friendly and will go out of the way to help you

No joke awesome service.

We went here to look for helmets. The staff was extremely friendly and helpful and we found helmets to our liking, but I was surprised by the lack of street bikes. We only saw ORVs and snowmobiles.

Fast friendly service getting me the parts I needed, Great job

I go here to get motorcycle tires mounted and balanced. Reasonable shop rates, and quick turn around times, usually around 40min or less.

Went in looking for a helmet for my upcoming motorcycle class. Nick helped me find the perfect fit, and something that I liked as well as felt comfortable in! Awesome service!!! Thanks Nick!

I had a recall on my motorcycle, so I stayed around a little to check out the new bikes. The dealership was clean and the people were very nice, but there werent any of the new super sport bikes. I was really hoping to see a CBR1000RR or a CBR600RR.

Awesome place!! People were friendly and easy to work with!!!

Awesome place to stay active and get a new machine of your choice great sales staff beginning to end I wont go anywhere else in the tri-city area to purchase anything at all from anyone else either thank guys and girls to so helpful.

Doing some renovations and expanding their service department!

Managers/boss is rude to employees.. definitely not good practice to do in front of customers, or at all, really.

Great service, friendly staff, affordable and quick

Great sales people. Courteous helpful and patient

They are the best Honda places

Nice folks willing to spend time with me as new customer

Got me the hard to find part and shipped to me overnight to get me back on the trails ty

Great dealership thx for everything wife will love 4 stroke jag

I tried to give you zero stars but was unable that’s what they deserve horrible customer service rude on the phone I will never do business with them and wouldn’t recommend anyone else to either there are plenty of other places that will take my money and I would gladly give it to them because you don’t deserve a penny of my hard-working money

Was there to rent a uhaul trailer. They have 2 that are set up for motorcycles.

Nice people! Very helpful.

Great selection of clothing for adults and children

Seems like they could have more gear for dirt bikes.

They have the most beautiful girls working there!

Gotta stop and see all the toys!

Great place to get your Arctic cat parts and accessories, friendly and knowledgeable staff!!!

I tried to trade in my HD 500XG and they acted like they didnt want to sell me a bike. Hmmm.

Amazing staff answer all your questions

Honda doesnt make what I wanted

Great staff always willing to help you what you need.

Very helpfulPleasant people to talk to

Nice place and great people

Good service and friendly staff

Had a smooth buying experience, thanks to all.

They all seem to know their stuff and are very professional. Only issue I would have is there hourly cost.

Great place to shop and wonderful people to buy from!!!

Very nice very helpful

Great service and sales staff.

Great people to deal with real friendly place

Excellent product, excellent service!

Always had a good experience.