Ask for Samantha! Best experience at xfinity so far and I have been to 3 stores now. Keep up the good work!

Went to get new internet for $20 per month. Honestly I expected all kinds of issues but it was very painless. Sarah was very helpful.

They continuously raise there prices once your past the new customer sign up deal. They claim to be more dependable than there competitors, but my internet and cable go out at least once a week. In fact, I’ve been about 6 hours without cable or internet tonight. For as much money as we give them each month, I shouldn’t have as many outages as I do. Seriously considering canceling my service and going to another service, like Dish.

I was hung up on 3 times after trying to cancel. I have my fingers crossed that it actually will. I found T-Mobile offers high speed internet at HALF the cost and works perfectly fine.10/27/2021: I went back to Comcast. Obviously a mistake once again. Im paying $140/mo for 900mbps UNLIMITED and it worked for a few months. Neighbors internet works just fine so Im pretty sure its being throttled. Called to switch to AT&T (still owned by Comcast) and they keep trying to sell me home security which I KEEP DECLINING. GIVE ME MY INTERNET THAT IM PAYING FOR AND STOP TRYING TO UPSELL ME ON SOME OTHER THING THAT DOESNT WORK.Is there a way to do firmware updates on the router? Because whatever the person on the phone specializes in decided it was best to send out a tech. I guess if it were to be on our end wed have to pay for the techs visit. No thanks. I went on Xfinitys website and restarted the router. It took awhile to get going again so I assume it was doing an update?Xfinity really needs to inform customers on how to perform network updates rather than leaving them clueless and trying to upsell them.I would also like to know why Im paying $140/mo with unlimited 900mbps when someone I know gets gigabit speeds unlimited for $90. I was told by customer service that its because of taxes and then he said it depends on the account. Which is it and which countrys tax rate am I paying? LOL. That doesnt make sense. Any other company tells me a price and then I pay it for services. Why cant Cumcast be transparent?

We recently went in to this location to replace our modem/router due to a fire! Chris went above and beyond to get us what we needed and also made sure we walked out with the best possible deal we could have for their service! Thanks again!

I am finally going to go into the store. Have been trying to get rid of cable and only have internet since February. I have roku and dont need the cable. Still havent sent me the boxes to return my cable box. Still being charged for everything. Hope they will resolve this if I go in person.

The people working in the store are very helpful. Its unfortunate that their store gets a low rating because Xfinity itself sometimes is annoying. So if you have Xfinity service, this is a great store to go to.

Went into the store for help setting up my new phone. I was lucky enough to get Brittany! She is an absolute asset to this store. Friendly, super helpful and knowledgeable. I will absolutely go back to this location if I need anything..

Trying to resolve a problem with their automated service is the worst Ive ever seen, it will run you in circles. All the money this company makes, hire more operators its that simple

An absolute joke of an operation. My 5th trip in from Kalamazoo and they still cannot get my wireless service set up. Barb the karenesk manager is the cheif of mask police. She repeatedly verbally berated an african american woman and an elderly gentleman who came into the store without a mask. I will never recommend anyone visit this store in person. Shop online or go to a different location. I was told living in Kalamazoo I had to go to this location yet the employee contradicted herself multiple times and told me I could go to Grandville. She also had no idea what phones were available and seemed completely unqualified to work in cs or sales. The most awful experience at a brick and mortar utility store.

I went into the store to return a piece of equipment. Only 2 men were working, so there was a wait. One of the two men clerking, I learned was on loan from another store, He wore his mask the entire time below his nose. Most of the time part of his mouth was exposed. The other clerk was fully masked and very pleasant. When it was my turn, I expressed my distress over the improperly masked clerk. He said something to him, but he did not comply. I would give 5 stars to Cris, (I believe that is his name), who waited on me, but because of the possible exposure to COVID19 I cannot. Also, there was no hand sanitizer anywhere that I could see, and the 2 open stations were not sanitized nor were the pens. Xfinity needs to clean up their act!

Yikes, I had a really bad experience here. I was already having issues getting my service connected to my new home, I had to come into the store to have documentation uploaded to comcast. The guy in the shop (who name I will leave out) completely messed up my account so bad that even corporate didnt know how to fix it, they ended up having to send my account to IT department to fix this colossal mess this guy caused. I came into the office with an appointment set up for installation a week and a half in advance (xfinity is pretty busy apperently) and the man says hey do you want a sooner appointment I says well absolutely, he took so much time trying to upsale me that he completely lost the earlier appointment and the appointment time I had already been scheduled for. I left out of the shop with no appointment and no end to this nightmare in site. The guy was nice and Im sure he didnt mean to mess up so bad but he really did and its caused me a TON of disruption.

Everything seemed fine except when the person behind me asked a question to the employee. The employee didnt know the answer and walked to the manager a rather large man. The manager seemed to be annoyed by this question and with undermining behavior and a loud enough voice everyone in the store could hear answered the question by saying how this was not there problem and they didnt have to deal with it. The employee then walked back to the customer and told her to contact customer support.

I walked in to get a replacement for my remote. It probably took my total of 10 seconds. I love when it works out like that.

Very quick service and helpful with my remote issues.

The girl really try to fix my phone for 10or15minutes then the manager stop here from trying to fix it the girl working on it said it would be a while sorry went and waiting on other people manager said so

Jasmine was very patient and understanding of my friends phone issue. Very helpful.

Fast Sevice with a smile!

Rude unprofessional

Great customer service

Went there to make an appointment for a technician visit.