Im going to miss this place. Because of Sears, I could actually have some Levis jeans when I was in middle school. It was the only charge card my mother had & she didnt buy name brand unless it was in Sears & with her Sears charge card.

Its a shame this store is closing. They seem to have had a bigger selection than most Sears. The man who checked us out was very slow but nice and so thorough.

I went to the store because it is going out of business to see if there was a good deal on a refrigerator. After looking at many of them, I saw that they were still very expensive in other words over priced for a store closing. I purchased a mattress that was listed for about $2000 for $600. Supposedly marked down 70 percent. I dont believe it was ever selling for $2000 but probably about $1000 or less. Customer service was quick and helpful. This is the last Sears store in our area. I hate to see it close.

Will sell you anything in the store with a smile “,but after the sale,good luck! bought a 3k dollar Fridge didn’t last 2 year and 3 months,and also purchase the master plan extended warnty, been to my house now 7 visits and the fridge is still Not fixed and can not get anyone on the phone to honor the replacement section of the warnty that I had paid for, defiantly do not recommend buying anything from this retailer, as they will Not honor what they sell,

I went here to shop at their Going Out of Business sale. I hate to see them go but they had some fantastic sales.

I went in looking for some jewelry but what they have looked like it was old and dirty. I do know that the store is going out of business.

Sad to see it go. Iconic store last day is May 2 in Baton Rouge

Sorry to see this place closing for good. Its been picked over quite a bit.

Took me 5 months to get my delivery. I know, were in a pandemic so I can be more understanding. That being said, being in a pandemic, the delivery folks enter your house with no mask on. I dont feel like this is acceptable practice. My husband is high risk and Id like to be able to feel safe that any service men from any company will protect the people in the homes they are entering. Sadly Sears is not the first service that Ive received in the last 6 months to do this. If you want customers you have to protect them.

Great deals going on right now. The thing that made this visit uncomfortable was when the cashier asked for my phone number and I said no. She appeared to get mad as if me not giving my number to her was an insult. She started banging around stuff and became short in her language towards me. Sad customer service.

I like sears. Its a good store and nice customer service. They have also successfully expanded online recently. I would definitely recommend it!!

Went to Sears to find a refrigerator and wasn’t expecting great service but that’s what I got. Francine was amazing and went way out of her way to make sure we were happy with our purchase. Thanks Francine!

The service was excellent the employee who helped me Francine was familiar with appliances and the products and gave me helpful information the price was perfect I enjoyed the shopping experience

The lines were a little long, our cashier didnt say anything but our total and was slow at ringing up our items

Have shopped Sears for years. Sorry it has to go.

Good Prices and a lot of in store deals.

Closing down and the help was horrible.... Rude, rude, rude

Going out of business sale. They were $20

The place is falling apart. 😔

Store is closing, prices still high, nothing organized and very hard to find what you are looking for.

Sears at Mall of Louisiana in Baton Rouge Louisiana is not the best. You have 2 employees working on Monday June 29th at 5:35 pm.The employee is an older Indian gentleman who can barely work the register. It took me good 8 to 12 minutes to make a payment. Not the best service. Will not return to sears store again.Not sure if the company is even trying to provide any services or just waiting to file Chapter 11 Bankruptcy. This is very sad. Im not sure if anyone is going to read this and get back to me. We will see.Actually i could not even enter my name and phone numbers.

Always did like sears. Moms loved sears

I hate how they want you to sign up for rewards points and things of that nature, but you cant use them when you pay for your merchandise & when I wanted they to check for me, they said I had 0 points which was a lie. Theyll do anything to make money, making you spend more than intended. Give out the discounts already.

I Love Sears, I know they are having some hard times right now. I really wish they would open back up in the New Orleans area. Maybe they can open a smaller store . I miss all the Craftsman Tools, the Die-hard Batteries . I can go on and on. Long live SEARS

Not enough cashiersCrowded

The highest prices for lowest quality material... But Very good service.

Went to pick up my order on new years eve and didnt realize they closed at 6. It was 6:05. The little guy was so sweet, he ran in and got it for me anyway even though his ride was waiting for him. So nice!!

Still my go to place for tools but it seems like every time I go theres less and less tools available. Still love the place. Just hate to see how its going downhill now. Wish they would have more tools available. Good place to go for deals on tools.

I got so much help on the shoes that I was buying, and they matched the price that was online, that was about $20 cheaper than in the store. and they matched that price for the no problem

Great service.

Keep looking for Washing machine not in stock.

Cant really contribute much on this visit as I was just passing through. However I can add that the lady sitting near the door was so sweet. The store was very clean. Ilse were a bit overcrowded with racks which made me have to alter my plan of entrance but other than that I cant really add to it. This was the Sears at Mall of Louisiana

Store has very little to choose from in bed and bath department.

They going outta buissness

PLEASE READ BEFORE MAKING PURCHASE FROM SEARS. ZERO STARS-WORST CUSTOMER SERVICE & EMPLOYEES EVER. PURCHASED KENMORE ELITE REFRIGERATOR FROM SEARS(BLUEBONNET) LESS THAT 1 1/2 YEARS AGO. I GET IT, STUFF HAPPENS-NOT UPSET AT THE SITUATION UPSET WITH SEARS CUSTOMER SERVICE. SEARS THINKS IT IS REASONABLE TO WAIT 8 DAYS JUST TO HAVE SOMEONE DIAGNOSE PROBLEM THEN ANOTHER 3 WEEKS TO HAVE IT REPAIRED. HAD AN INDEPENDENT REPAIR TECH MAKE A DIAGNOSIS. WAS TOLD THAT IT NEEDED COMPRESSOR AND DRIER. SEARS SAID COMPRESSOR WAS UNDER WARRANTY BUT NOT LABOR OR DRIER. ASKED SEARS REPAIR DEPARTMENT IF THEY WOULD HAVE THE PARTS ON THE REPAIR TRUCK IF IN FACT THAT WAS THE PROBLEM-WAS TOLD YES THEY WOULD IF PARTS WERE IN STOCK-AFTER CONFIRMING PARTS WERE IN STOCK(I HAD TO CALL, REPAIR DEPT COULD NOT) AND CALLING THE REPAIR DEPT BACK THEY SAID NO. I ASKED AT EVERY PHONE CALL TO BE SENT TO CUSTOMER SERVICE AND IN ALL 5 CALLS NO ONE WOULD TRANSFER ME. ON TOP OF THAT GREG, LANCE & FAYE IN THE REPAIR DEPT WERE SOME OF THE RUDEST PEOPLE I HAVE EVER DEALT WITH. NEVER WITHIN THE 5 PHONE CALLS OR WHEN WE PURCHASED THE APPLIANCE (ALONG WITH ALL APPLIANCES WE REPLACED & PURCHASED FROM SEARS) WERE WE TOLD THAT IF SOMEONE OTHER THAN A SEARS TECH LOOKED AT OUR APPLIANCE THAT IT WOULD VOID OUR WARRANTY. SERVICE TECH TRIMANI R. BARELY HAD THE BACK COVER OF THE REFRIGERATOR OFF BEFORE HE TOLD US OUR 10 YEAR WARRANTY WAS VOIDED. ALL BECAUSE SOMEONE ELSE DIAGNOSED THE PROBLEM-THEY DIDNT EVEN REPAIR ANYTHING. HE RECOVERED ALL OF OUR FREON EVEN THOUGH THE REFRIGERATOR WAS NOT LEAKING-WHY COULDNT THAT WAIT UNTIL THE REPAIR WAS DONE? I FEEL LIKE HE DID IT FOR SPITE, HE WAS ANGRY SOMEONE ELSE HAD BEEN OUT. EVERY TIME I ASKED A QUESTION HE WOULD NEVER GIVE A STRAIGHT ANSWER WOULD ONLY RAISE HIS VOICE AT ME. ONCE WE AGREED TO HAVE THE REFRIGERATOR REPAIRED (HE ALSO QUOTED PARTS AND SERVICE HIGHER-NO MUCH BUT HIGHER THAN THE REPAIR DEPARTMENT HAD ALREADY QUOTED). HE SAID THAT WE NEEDED TO PAY FOR THE WHOLE REPAIR BEFORE HE WOULD ORDER THE PARTS. I UNDERSTAND HOW CUSTOMER SERVICE WORKS, I AM IN THE SAME INDUSTRY, BUT I HAVE NEVER DEALT WITH SUCH COMBATIVE PEOPLE EVER. IT IS LIKE THEY TAKE PRIDE IN NOT HELPING THE CUSTOMER. I HOPE THIS SAVES SOMEONE FROM GOING THROUGH THE SAME NIGHTMARE WE HAVE GONE THROUGH.

This place is literally horrifying. So disgusting and the workers are rude. The bathroom is a nightmare I’ve seen nicer bathrooms at ball parks

Ive tried to give this place the benefit of the doubt but they continue to disappoint. Not one of the employees here not even the store manager acknowledged me with a hello or any kind of greeting in the store but yet they were all standing around in their groups talking to each other. I remember trying to apply to work here. Had two interviews and no word back. I can tell you one thing I would not want to work for people that cant even bother saying hello.

So sad its closing

Ordered a mattress, box spring, and bed frame. Was supposed to be delivered on Saturday. Called to check the delivery status and they couldn’t even find the order in their system! After talking to multiple people who basically said “I don’t know” when asked how this is possible and what can be done, I went to the store. My boyfriend was sleeping on the ground and they said there would most likely be no discount. Not even mentioning how the cashier (who did not work in that department) failed to put a delivery date, which meant it would never be delivered. This place is a complete and utter joke!! It is hard to even find a worker to help with getting anything and there is never an actual employee that works in the mattress department there!! Moral of my experience, DO NOT ORDER ANY TYPE OF MATTRESS, BIX SPRING, OR BED FRAME FROM THIS PLACE! Awful awful experience!!

Pitiful. Costumer service was atrocious. I am standing at the register waiting to check out. An employee walks right by me and says nothing. She continues well beyond the registers where I get her attention. I then explain I need to check out and she turns back around and continues on her way. Another employee comes out the back and gets the women who walked right by me to check me out.

The nicest thing I can say, is, the door is open, no wonder Sears are closing right and left

Did a online order and it was the best service anyone has for pick up.

Store seams empty.

Great place I don’t understand why people are saying they are light on inventory it seems to be full hopefully not closing I love sears we traveled 2 and a half hours to get to sears UPDATE: THIS STORE IS CLOSING FOR GOOD AND IM REALLY UPSET EDDIE IS THE CHAIRMAN OF SEARS AND KMART AND I HOPE HE GOES TO PRISON AND GETS HIS RIGHTS TAKEN AWAY HE DESTROYED THE COMPANY

Good deal

I have always liked to Sears. I have bought numerous lawn mowers from them over the years. My last lawn mower was again purchased at Sears about a year-and-a-half ago. The mower runs fine I dont have any problems with it. I love the tools. They have a lifetime warranty. I hate to see the company have problems like they have but I do support Sears as best I can.

Remenber when you use to be able to buy out of their big catalog when I was a child.

Theyll sell you a lawn mower, Craftsman brand. Ive always heard great things about getting help with the Craftsman tools, etc. If you call the 800-Craftsman number, theyll tell you to bring your lawn mower in and pay for help. They will NOT provide ANY sort of troubleshooting or technical support over the phone. I even purchased the extended warranty, which expired after a few years.

Finally able to find a sears that has my style of golf t shirt.

Post Covid-19, customers too close and mask less. Kenmore fridge is worthless.

I have an OLD (60+ years) Sears Kenmore sewing machine I was trying to get fixed. I called 6 different numbers and got transferred to EXACTLY the same pre-recorded message each time. I never actually spoke to a person, never got to make the arrangements to get it fixed, and was asked to provide my phone number each time. Why? If Im calling a specific store, one would assume that Im calling one near me to make the inquiries. I suppose Ill go to an OUTSIDE repair shop to have my SEARS sewing machine repaired. And I certainly wont be buying another one from Sears!!!

This Sears is good! Hope they dont go out of business! Quality merchandise!

Best employee Sears has is Pam, in the appliance department. She is always courteous, professional, and ready to assist.

After not shopping Sears for years, theyve completely turned things around. They have aggressive promotions through Shop Your Way and aggressive sales and clearances to pair them with. Better yet, the new store pickup experience is the best of its type that Ive come across. At the Mall of Louisiana location, the pickup parking is conveniently on the side and has never been crowded. You can either load up the app and have them bring it out with a 5 min guarantee or enter the store and use the kiosk that is located immediately as you enter. Their customer service has also been top notch. Never would have thought I would be singing the praises of Sears in 2018 but here we are.

Always an extra long wait for order pick up

We shopped for our family and others,cheap. Everyone was helpfulR

Going out of business

Its still a decent place for good prices. The escalator doesnt work anymore but hey youre still has what you need. There is still alot of fashion for the older crowd and for those who need nice clothes for work and bisness. Friendly service as always and they actually have a restroom. Good place to park as well if you are new to the mall. Its the easiest store and exit to find.

Great place to shop. I will miss it and my mom will especially miss the store . She been shopping there for many many many years.

All I can say is. Get there as soon as possible. Because you wont want to miss the unbelievable bargains theyve got going on there. Good luck!!😊😊😊

Place is permanently closed.

Good value, pretty good prices if you get things on sale. Best hand tools around.

Hate to see the tool department going away. Sears still have a wide variety of department to handle most shopping needs.

What can I say, these days it is difficult to get good service from any dept store. If you know what you want and are lucky enough to get it in the store, you can return home happy. Go online and let the fingers do the shopping.

Sale prices could be better. But got 2 really nice dress shirts in a style i have loved for many years.

Great deals and love the points they give!!

So I tried to go to the notary. Supposed to open at 10:00 am week days.I waited 40 minutes after 10 before attempting to find a store manager. When I told the store manager she seemed completely unconcerned that her employee was nearly an hour late.This is poor management at its finest. She didnt attempt to contact her notary or anything. As far as Im concerned, 40 minutes late to work means youre fired.

Very difficult to find a sales person to get assistance every time I go in here. Also, tried to get a refund for a pool table that I bought and was never delivered to me. Management did not put any effort into solving my problem. Still never got my money for it and corporate just kept on giving me the run around. Horrible customer service. I DO NOT RECOMMEND.

Not bad to buy things that are cheap (price you do not care). However, very very bad if you buy their extended warranty (in shop protection agreement).I purchased a lawn mower from their Baton Rouge store and chose to get extended warranty they offer. When I found the mower is not working, I took it to the store (4/18/2019) to get it repaired. That was within the warranty period. The store does not have any repair center and do not have similar type of lawn mower, they told me that someone from protection aggreement will contact me within 24hours. No one contacted me ever. In between I called protection department, visit Sears 4 additional times during next 7-8 weeks but all went fruitless. To get them on phone takes more than 20 minutes on average, transferred to different section Everytime, then get disconnected. That is waste of money and energy. In many cases customers get tiered, and give up. That is way to make money. My recommendation is to avoid their extended warranty.

Kelvin was very helpful in picking out a new dishwasher. Store seemed straighter and cleaner than last time I was there.

Awesome place and Awesome people and Awesome tools

Great selection of things, service was iffy. Some were helpful, some were rude.

Browse around and youll find something you can use..

I love Sears the one in Biloxi closed it was a joy to see it, going back soon the sales are great 😁

I always find a good Craftsman tool selection when Im walking at Sears looking for tools

Went to the notary. In and out quickly. Very friendly

Great friendly service from sales associate Carolyn.

The store looks junky prices are great! Found a pair of work pants!

Love shopping,love picking up items for cheaper prices.

I have tried to reach anyone at Sears Mall of Louisiana for over an hour. No one answers. The phone hangs up after a number of calls. Finally a message came on that said Sears Mall of Louisiana is not available. I needed to return a damaged item for my 3 year old granddaughter before I return to Austin on Saturday. This place is really jacked up!!!!!

Great store and nice people.

Great people! Great selection!

Great service by the sales personnel at the store in Baton Rouge.

Love seats, always find great reasonable priced stuff

From clothing to appliances to exercise equipment all at affordable prices

Quality clothing at a great price!

Great prices although some stores are closing makes it hard to find 1 nearby

So far, so good. Still Sears!

I visit sears for holiday shopping the floor manager is so rude. This use to be my favorite place to shop..I drive 2hrs for rude service .

The first floor is very disorganized and difficult to identify the vaious departments. I waited behind two customers with a total if 7items between them for 18 minutes to check out.

Good clothing selection could use better costumer service

What terrible place to deal wih. No help ar all.Prices marked wrong and wanted full price.Oh well arritude

Good prices and nice staff

Got some amazing clothes on layaway for my children

Its very cheap, but not many things there.

Waiting in line at the register reminds me of ride lines at Disney. #needafastpass

I bought all Kenmore Appliances from Searsi in early 2017 after being flooded in Denham Springs. After the 1 year mark, the ice maker went out (still doesnt work) and now the dishwasher wont drain. Called customer service and they say sorry its not under warranty but you can pay us $89.00 to come out to diagnose the problem. Now, I understand things cant be under warranty forever, but major appliances really should last longer than a year. I will never buy appliances from Sears or Kenmore. So sad that companies dont back their products anymore, and to think you pay $1000.00 for a dishwasher and when it stops draining for no fault of the user (no clogs and filters are clean) you have to pay for their technician to come out and then pay for parts and labor. So if there is a manufacturers defect that doesnt show up until 13 months, you just have to deal with it..... SEARS... this may be why you have to file bankruptcy.

Its sears, still great!

Found some good buys shopping.

Good prices on dress shirts, slacks, and suit coats